Return Material Authorization (Rma) Procedure; Shipping And Packaging Information - Waters Network Systems ProSwitch FlexPort- 2600M Installation Manual And Operating Manual
Managed modular copper and fiber switch
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- Installation manual and operating manual (39 pages)
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7.2
Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA)
number. To obtain an RMA number, call Waters Network Systems Customer Service at
800.328.2275 during business hours from 8:00 am to 5:00 pm (CT) email
carolynl@watersnet.com.
available:
Name and phone number of your contact person
Name of your company/institution
Your shipping address
Product name
Packing List Number (or Sales Order Number)
Failure symptoms, including a full description of the problem
Waters Network Systems will carefully test and evaluate all returned products, will
repair products that are under warranty at no charge, and will return the warranty-
repaired units to the sender with shipping charges prepaid (see Warranty Information,
Appendix A, for complete details). However, if Waters cannot duplicate the problem or
condition causing the return, the unit will be returned as: No Problem Found.
Waters Network Systems reserves the right to charge for the testing of non-defective
units under warranty. Testing and repair of product that is not under warranty will result
in a customer (user) charge.
7.3
Shipping and Packaging Information
Should you need to ship the unit back to Waters Network Systems, please follow these
instructions: Package the unit carefully. It is recommended that you use the original
container if available. Units should be wrapped in a "bubble-wrap" plastic sheet or bag for
shipping protection. (You may retain all connectors and this Installation Guide.) CAUTION:
Do not pack the unit in Styrofoam "popcorn" type packing material. This material may
cause electro-static shock damage to the unit.
Clearly mark the Return Material Authorization (RMA) number on the outside of the
shipping container. Waters Network Systems is not responsible for your return shipping
charges.
Ship the package to:
Waters Network Systems
Attention: Customer Service
RMA Number:
945 37
Rochester, MN 55901
WATERS NETWORK SYSTEMS™
When calling, please have the following information readily
th
Avenue, NW
®
ProSwitch
-
2600M, User's Manual, 02/07
Page 52
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