Figure 27 Example label with storage warranty details
1 1. Select Status to confirm that everything has been configured. There should not be an X against
any field on the screen.
NOTE:
12. Click Send Test Event on the Remote Support page.
13. Call HP support and ask to verify a remote support event has been received.
The HP Support person will check on the database portal that the event has been received
and will also verify that warranty/serial/part numbers are valid and under warranty (or have
valid care packs).
This completes Remote Support verification.
Locating warranty info - HP 4700
Table 9 Warranty details for HP StoreOnce 4700 models
Product description
A missing serial number will prevent a test event being sent.
Customer entered product number
Customer entered serial number
Configuring Remote Support
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