HP StoreOnce 2700 Installation And Configuration Manual page 69
Backup system
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- Installation and configuration manual (127 pages) ,
- Service and maintenance manual (60 pages) ,
- Service and maintenance manual (81 pages)
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5.
Write down the serial number that Remote Support says it has. (This is greyed out and is
2M233601JG in our example, shown in the red box below. This is NOT the warranty serial
number.)
TIP:
The following products consist of a single component and the component serial number
can simply be copied into the Customer Entered Serial Number field. Then go to step 10.
HP StoreOnce 2700 Backup, BB877A
HP StoreOnce 2900 Backup, BB910A
HP StoreOnce 4500 Backup, BB878A
HP StoreOnce 4500/4700 24 TB Capacity Expansion, BB881A
HP StoreOnce 4500 48 TB Capacity Expansion, BB909A
HP StoreOnce 4900 Capacity Expansion, BB904A
6.
Go to the StoreOnce Backup system and search for the component that has the sticker that
matches the serial number - this is the piece of hardware to which Remote Support is referring.
Instructions for locating these numbers on specific products can be found in the following
sections. The following is an example server component sticker. Note that the Product Number
is in a 9-digit numerical format. This is not a StoreOnce product number.
NOTE:
Figure 26 Example component serial number
7.
On that same piece of hardware, locate the warranty serial tag. This is also on a label, which
may have a number of different layouts. The key thing is that the Product number is in a
6-character format, that matches one of the StoreOnce product names described in the next
sections.
Configuring Remote Support
69
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Troubleshooting
