Troubleshooting; Before Calling For Assistance - Waters Network Systems ProSwitch FlexPort- 2600M Installation Manual And Operating Manual
Managed modular copper and fiber switch
Hide thumbs
Also See for ProSwitch FlexPort- 2600M:
- Installation manual and operating manual (55 pages)
Table of Contents
Advertisement
This group is applicable to any type of bridge which performs destination-address filtering.
11.0
Troubleshooting
All Waters' switching products are designed to provide reliability and consistently high performance in all
network environments. The installation of Waters' ProSwitch
discussed in Section 3; the operation is also straightforward and is discussed in Section 4.
Should problems develop during installation or operation, this section is intended to help locate, identify and
correct these types of problems. Please follow the suggestions listed below prior to contacting your supplier.
However, if you are unsure of the procedures described in this section or if the ProSwitch
performing as expected, do not attempt to repair the unit; instead contact your supplier for assistance or contact
Waters Network Systems' Customer Support Center at 800.328.2275 or email carolynl@watersnet.com.
11.1
Before Calling for Assistance
1.
If difficulty is encountered when installing or operating the unit, refer back to the Installation Section of the
chapter of this manual. Also check to make sure that the various components of the network are inter-
operable.
2.
Check the cables and connectors to ensure that they have been properly connected and the cables/wires
have not been crimped or in some way impaired during installation. (About 90% of network downtime can
be attributed to wiring and connector problems.)
3.
Make sure that an AC power cord is properly attached to the 2600M.
4.
Be certain that each AC power cord is plugged into a functioning electrical outlet. Use the PWR LEDs to
verify each unit is receiving power.
5.
If the problem is isolated to a network device other than the Waters' ProSwitch
recommended that the problem device be replaced with a known good device. Verify whether or not the
problem is corrected. If not, go to next step. If the problem is corrected, the Waters' ProSwitch
switch and its associated cables are functioning properly.
6.
If the problem continues, contact Waters Network Systems Customer Service at 800.328.2275 or email
carolynl@watersnet.com
When Calling for Assistance
1.
Please be prepared to provide the following information.
2.
A complete description of the problem, including the following points:
3.
The nature and duration of the problem
4.
Situations when the problem occurs
5.
The components involved in the problem
6.
Any particular application that, when used, appears to create the problem
7.
An accurate list of Waters Network Systems product model(s) involved. Include the date(s) that you
purchased the products from your supplier.
8.
It is useful to include other network equipment models and related hardware, including personal computers,
workstations, terminals and printers; plus, the various network media types being used.
9.
A record of changes that have been made to your network configuration prior to the occurrence of the
problem. Any changes to system administration procedures should all be noted in this record.
WATERS NETWORK SYSTEMS
for assistance.
®
™
ProSwitch
-
2600M User's Manual
®
- 2600M switch is a straightforward procedure
®
- 2600M switch is not
®
- 2600M switch, it is
®
-2600M
Page 33
Advertisement
Table of Contents
