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HP OmniBook XE3 Service Manual page 80

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Symptom
Call Center:
Suggestions
Floppy drive
General problems.
Make sure floppy drive is
installed correctly.
Check settings in BIOS
Setup.
Drive does not write
Make sure floppy disk is not
to 1.44-MB floppy
write-protected.
disks.
Drive reads from
Make sure floppy disks are
but does not write
not write-protected.
to 720- or 360-KB
Format floppy disks using
floppy disks.
DOS "format /f:720" or
"format /f:360" command.
CD-ROM/DVD
Particular
Check disk for dirt or
CD-ROM/DVD not
damage, and clean with soft
playing properly.
cloth or replace.
DVD movie stops
DVD may be double-sided.
playing.
Movie may be paused. Press
Play button.
Region Code error.
DVD is intended for different
world region.
"System Error:
Make sure disk is clean and
Unable to read
inserted correctly.
drive" message.
Wait 5 to 10 seconds after
closing tray before pressing
Play.
Restart notebook.
Make sure CD-ROM/DVD
drive is installed properly.
Keyboard
Some or all keys do
Check settings in BIOS
not work properly.
Setup.
External keyboard
Check settings in BIOS
does not work.
Setup.
Embedded numeric
Press Fn+F8 to activate
keypad does not
numeric keypad, and Lock
work.
key to turn on number lock.
Avoid touching touch pad
while booting or resuming.
HP OmniBook XE3
Repair Center:
Repair Center:
Likely Causes
Comments
Floppy drive module
or contacts.
Motherboard.
Floppy drive module.
Floppy drive module.
CD-ROM/DVD drive
assembly.
Motherboard.
Keyboard.
Try reinserting ribbon cable
in connector on motherboard.
Motherboard.
External keyboard.
Motherboard.
Keyboard.
Top case.
Motherboard.
Troubleshooting and Diagnostics
3-9

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