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HP G62-373 Maintenance And Service Manual
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HP G62-373 Maintenance And Service Manual

HP G62-373 Maintenance And Service Manual

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Compaq Presario CQ62 Notebook PC
HP G62 Notebook PC

Maintenance and Service Guide

Document Part Number: 602633-001
January 2010
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; and performing
computer disassembly procedures.

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Summary of Contents for HP G62-373

  • Page 1: Maintenance And Service Guide

    Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Maintenance and Service Guide Document Part Number: 602633-001 January 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; and performing...
  • Page 3 Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 4: Revision History

    Revision History Revision Publication Date October 2010 Description ■ Chapter 1 — added new descriptions for the following components: ❏ Hard drive ❏ Memory module ❏ Processor ❏ WLAN module ■ Chapter 3 and Chapter 4 —added new spare part numbers and descriptions for the following components: ❏...
  • Page 5 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 7: Table Of Contents

    1 Product description 2 External component identification Top components ..............2–1 TouchPad .
  • Page 8 Contents Speakers ............... 4–25 Display assembly .
  • Page 9 RJ-11 (modem)............... 9–4 RJ-45 (network) .
  • Page 10 Contents Maintenance and Service Guide...

  • Page 11: Product Description

    Category Description Product name Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Processors Intel® Core™ i7-620M Processor (4M cache, 2.66 GHz, SC turbo up to 3.33 GHz) Intel Core i5-540M Processor (3M cache, 2.53 GHz, SC turbo up to 3.06 GHz) Intel Core i5-520M Processor (3M cache, 2.4...
  • Page 12 (select models only) Microphone Integrated single analog microphone (for models with no webcam) Audio High-definition audio supports Microsoft® premium requirements with Presario/HP Altec Lansing speakers Modem 56K V.92 data/fax MDC modem (computer models not equipped with a modem (select models only)
  • Page 13 Windows 7 Home Basic 32 and 64-bit FreeDOS Serviceability End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module Optical drive Mini Card components Maintenance and Service Guide Product description Presario Presario CQ62 Intel CQ62 Intel HP G62 Discrete HP G62 Discrete 1–3...
  • Page 14 Product description 1–4 Maintenance and Service Guide...

  • Page 15: External Component Identification

    Top components TouchPad Item Component TouchPad light TouchPad* Left TouchPad button* Right TouchPad button* *This table describes factory settings. To view or change the pointing device preferences: 1. Select Start > Devices and Printers. 2. Right-click the device representing the computer. 3.

  • Page 16: Lights

    External component identification Lights ✎ Your computer might look slightly different from the illustration in this section. Item Component Touchpad light Caps lock light Power light Wireless on/off light 2–2 Description — TouchPad is enabled. — Amber TouchPad is disabled. —...

  • Page 17: Buttons

    Buttons Item Component Speakers grill Power button* *This table describes factory settings. For information about changing factory settings, see the user guides located in Help and Support. Maintenance and Service Guide External component identification Description Two integrated speakers produce sound. ■...

  • Page 18: Keys

    External component identification Keys ✎ Your computer might look slightly different from the illustration in this section. Item Component Send e-mail key Media application key Web browser key Print key Calculator key fn key Windows logo key Windows applications key Actions keys 2–4 Description...

  • Page 19: Left-Side Components

    Left-side components ✎ Your computer might look slightly different from the illustration in this section. Item Component External monitor port Vent HDMI port (select models only) RJ-45 (network) jack USB ports (2) Audio-in (microphone) jack Audio-out (headphone) jack Digital media slot (select models only) Drive light Maintenance and Service Guide Function...

  • Page 20: Right-Side Components

    External component identification Right-side components ✎ Your computer might look slightly different from the illustration in this section. Item Component Optical drive light USB port RJ-11 (modem) jack (select models only) AC adapter light Power connector Security cable slot 2–6 Function —...

  • Page 21: Bottom Components

    Bottom components Item Component Battery bay Vents (4) Battery release latch Memory module compartment Hard drive bay Maintenance and Service Guide External component identification Function Holds the battery. Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 22: Display Components

    External component identification Display components Item Component Internal microphone Webcam (select models only) Webcam light (select models only) 2–8 Description Records sound Records audio and video and captures still photographs — The webcam is in use. Maintenance and Service Guide...

  • Page 23: Wireless Antennas

    External component identification Wireless antennas The computer model has at least 2 antennas that send and receive signals from 1 or more wireless devices. These antennas are not visible from the outside of the computer. ✎ For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region.

  • Page 24: Additional Hardware Components

    External component identification Additional hardware components Item Component Power cord* AC adapter Battery* *Batteries and power cords vary in appearance by region and country. 2–10 Description Connects an AC adapter to an AC outlet. Converts AC power to DC power. Powers the computer when the computer is not connected to external power.

  • Page 25: Illustrated Parts Catalog

    Service tag When ordering parts or requesting information, provide the computer serial number and model number located on the service tag. Component Product name Serial number (s/n) Part number/Product number (p/n) Warranty period Model description Maintenance and Service Guide Illustrated parts catalog Description The name affixed to the front of the computer.

  • Page 26: Computer Major Components

    Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide...
  • Page 27 HP G62 silver computer models with webcam (for model 1.1 only) HP G62 matte black computer models (for model 1.1 only) HP G62 matte black computer models with webcam (for model 1.1 only) HP G62 charcoal computer models (for model 1.2 only) HP G62 charcoal computer models with webcam (for model 1.2 only)
  • Page 28 Illustrated parts catalog Item Description Spain Switzerland Taiwan Thailand Turkey United Kingdom Speaker assembly (includes cable) Top cover (includes TouchPad board) for use in: Biscotti computer models Matte black computer models Charcoal computer models (for model 1.2 only) Silver computer models (for model 1.1 only) Imperial blue computer models (for model 1.2 only) Fan/heat sink assembly (includes replacement thermal material) for use with: UMA systems...
  • Page 29 Item Description GL40 DDR2 UMA system board (for model 1.1 only) GL40 DDR2 UMA system board with HDMI card reader (for model 1.1 only) HM55 WiMax UMA system board with HDMI card reader (for model 1.2 only) Memory module (1066 MHz, DDR3) 1 GB (1066 MHz, DDR3) 2 GB (1066 MHz, DDR3) 4 GB (1066 MHz, DDR3) (for model 1.2 only)
  • Page 30 Illustrated parts catalog Item Description Intel Core i3-380M Processor (3M cache, 2.53 GHz, SC turbo up to 2.53 GHz) (for model 1.2 only) Intel Pentium P6200 Processor (3M cache, 2.13 GHz) (for model 1.2 only) Intel Core i5-580M Processor (3M cache, 2.66-3.33 GHz, SC turbo up to 2.53 GHz) (for model 1.2 only) Intel Penryn T3500 Processor (3M cache, 2.1 GHz) (for model 1.2 only) Intel Celeron 900 Processor (3M cache, 2.2 GHz) (for models 1.1 and 1.2 only)
  • Page 31 Item Description Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the...
  • Page 32 Illustrated parts catalog Item Description Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) (for model 1.2 only) Intel Centrino Advanced -N + WiMAX 6250 (for model 1.2 only) Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) (for model 1.2 only) Optical drive (includes optical drive bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with:...

  • Page 33: Display Assembly Components

    Illustrated parts catalog Display assembly components Maintenance and Service Guide 3–9...
  • Page 34 Presario CQ62 with microphone module only HP G62 with webcam and microphone modules HP G62 with microphone module only HP G62 CCFL with webcam and microphone modules (for model 1.1 only) Display hinges High Definition display panel (includes display panel and backlight cables) High definition CCFL display panel (includes display panel and backlight cables) (for model 1.1 only)

  • Page 35: Plastics Kit

    Plastics Kit Item Description Plastics Kit: Hard drive cover Wireless module compartment cover Maintenance and Service Guide Illustrated parts catalog Spare part number 595200-001 3–11...

  • Page 36: Mass Storage Devices

    Illustrated parts catalog Mass storage devices Item Description Hard drive (includes connector and bracket) 750 GB, 5400 rpm (for model 1.2 only) 640 GB, 5400 rpm 500 GB, 7200 rpm 320 GB, 7200 rpm 250 GB, 7200 rpm 160 GB, 7200 rpm Hard Drive Hardware Kit (not illustrated, includes bracket and screws) Optical drive (includes bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for...

  • Page 37: Miscellaneous Parts

    Power button cable RJ-11 cable TouchPad button board cable TouchPad cable USB cable Power cord (for use with both HP G62 and Presario CQ 62 computer models) for use in: Argentina Australia Brazil (for models 1.1 and 1.2 only) Denmark...

  • Page 38: Sequential Part Number Listing

    Power cord for use in Thailand with both G62 and HP G62 and Presario CQ62 computer models 490371-202 Power cord for use in Brazil with both G62 and HP G62 and Presario CQ62 computer models (for models 1.1 and 1.2 only)
  • Page 39 Spare part number Description number 580101-002 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgeria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equitorial Guinea,...
  • Page 40 595185-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 biscotti computer models 595186-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 biscotti computer models with webcam 595187-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for Presario CQ62 matte black computer...
  • Page 41 Spare part number Description number 595195-001 Display hinge kit (includes left and right display hinges) 595196-001 Wireless antenna kit (includes wireless antenna transceivers and cable) 595197-001 Display screw kit 595198-001 Display rubber kit 595199-001 Keyboard for use in North America (includes keyboard cable) 595199-031 Keyboard for use in the United Kingdom (includes keyboard cable) 595199-041...
  • Page 42 Illustrated parts catalog Spare part number Description number 595832-001 Fan/heat sink assembly for use with UMA systems (includes replacement thermal material) 595833-001 Fan/heat sink assembly for use with discrete systems (includes replacement thermal material) 597622-001 Intel Core i3-330M Processor (3M cache, 2.13 GHz) (for model 1.0 only) 597623-001 Intel Core i3-350M Processor (3M cache, 2.26 GHz) 597624-001...
  • Page 43 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 matte black computer models with webcam (for model 1.1 only) 608111-001 Display enclosure for use with HP G62 matte black computer models (for model 1.1 only) 608112-001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with silver computer models (for model 1.1 only)
  • Page 44 (for model 1.1 only) 616460-001 CCFL Display bezel for use with HP G62 with microphone and webcam modules (for model 1.1 only) 616461-001 CCFL Display enclosure for use with HP G62 biscotti computer models (for model 1.1 only) 616465-001 CCFL Display hinge kit (includes left and right display hinges) (for model 1.1 only)

  • Page 45: Removal And Replacement Procedures

    Preliminary replacement requirements Tools required Use the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Magnetic screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. ✎...

  • Page 46: Grounding Guidelines

    Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Packaging And Transporting Guidelines

    The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam...

  • Page 48: Equipment Guidelines

    Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.

  • Page 49: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 62 screws, in 5 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number located on the service tag.

  • Page 50: Computer Feet

    Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 595198-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4–6 Maintenance and Service Guide...

  • Page 51: Battery

    Battery Description 6 cell, 2.20-Ah, 47-Wh battery 6-cell Li-lon, 2.55 Ah, 55 Wh Before disassembling the computer: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 52: Hard Drive

    Removal and replacement procedures Hard drive ✎ The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description 750 GB, 5400 rpm (for model 1.2 only) 640 GB, 5400 rpm...
  • Page 53 3. Remove the three Phillips PM2.5×5.0 screws 1 that secure the hard drive to the computer. 4. Grasp the Mylar tabs 2 on the hard drive, and then slide the hard drive to the left to disconnect it from the system board. 5.

  • Page 54: Memory Module

    Removal and replacement procedures Memory module Description Memory module, 1 GB, 1066 MHz DDR3 Memory module, 2 GB, 1066 MHz DDR3 Memory module, 4 GB 1066 MHz DDR3 (for model 1.2 only) Memory module, 1 GB 6400 MHz DDR2 (for model 1.1 only) Memory module, 2 GB 6400 MHz, DDR2 (for model 1.1 only) Before removing the memory module: 1.
  • Page 55 3. Spread the retaining tabs 1 away from the memory module. (The edge of the module opposite the slot rises away from the computer.) 4. Remove the memory module 2 by pulling the module away from the slot at an angle. Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot.

  • Page 56: Wireless Module

    Removal and replacement procedures Wireless module Description Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter Intel WiFi Link 5100 802.11/b/g/n WLAN module Intel WiFi Link 5100 802.11/b/g WLAN module Broadcom 4312G 802.11 b/g WiFi adapter Broadcom 4312G 802.11 b/g WiFi adapter Realtek RTL8191SE 802.11b/g/n 1x1 WiFi Adapter Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready)
  • Page 57 Remove the wireless module: Ä CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

  • Page 58: Optical Drive

    Removal and replacement procedures Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with: Biscotti computer models Matte black computer models (for models 1.1 and 1.2 only) Silver computer models (for model 1.1 only) Charcoal computer models (for model 1.2 only) Imperial blue computer models (for model 1.2 only)
  • Page 59 Removal and replacement procedures Maintenance and Service Guide 4–15...
  • Page 60 Removal and replacement procedures 4. To replace the optical drive bracket, position the optical drive with the rear toward you. 5. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive. 6. Remove the optical drive bracket 2. Reverse this procedure to reassemble and install an optical drive.

  • Page 61: Keyboard

    Keyboard Description For use in Adriatics For use in Belgium For use in Brazil (for model 1.1 only) For use in Canada For use in the Czech Republic For use in France For use in Germany For use in Greece For use in Hungary For International use For use in Israel...
  • Page 62 Removal and replacement procedures Remove the keyboard: 1. Turn the computer upside down, with the front toward you. 2. Remove the three Phillips PM2.5×5.0 and three Phillips PM2.5x6.5 screws that secure the keyboard to the computer. 3. Turn the computer right-side up, with the front toward you. 4.
  • Page 63 Removal and replacement procedures 7. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached, and then disconnect the keyboard cable 2 from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. Maintenance and Service Guide 4–19...

  • Page 64: Top Cover

    Removal and replacement procedures Top cover Description For use with biscotti computer models For use with matte black computer models For use with charcoal computer models (for model 1.2 only) For use with silver computer models (for model 1.1 only) For use with imperial blue computer models (for model 1.2 only) Before removing the top cover: 1.
  • Page 65 Removal and replacement procedures 5. Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the computer. 6. Release the power button ZIF connector 1, speaker cable 2, touchpad ZIF connector 3, and touchpad button ZIF connector 4. Maintenance and Service Guide 4–21...
  • Page 66 Removal and replacement procedures 7. Lift the rear edge of the top cover 1 until the top cover disengages from the base enclosure. 8. Remove the top cover 2. ✎ The TouchPad is glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the top cover.

  • Page 67: Power Button Board

    Power button board Description Power button board Before removing the power button board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 68: Touchpad Button Board

    Removal and replacement procedures Touchpad button board Description Touchpad button board Before removing the touchpad button board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 69: Speakers

    Speakers Description Speaker assembly (includes cable) Before removing the speakers: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 70: Display Assembly

    HP G62 silver computer models with webcam (for model 1.1 only) HP G62 matte black computer models (for model 1.1 only) HP G62 matte black computer models with webcam (for model 1.1 only) HP G62 charcoal computer models (for model 1.2 only) HP G62 charcoal computer models with webcam (for model 1.2 only)
  • Page 71 Remove the display assembly: 1. Disconnect the display panel cable 1 and the microphone cable 2 from the system board and remove it from its routing channel. 2. Pull the antenna cables through the opening in the top cover 3 and disengage the cables from the clip in the routing channel leading to the display hinge 4.
  • Page 72 Removal and replacement procedures Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove the four Phillips PM2.5×7.0 screws 1 securing the display hinges to the computer. 5.
  • Page 73 Removal and replacement procedures 6. To replace the display bezel or any of the display assembly internal components, remove the following screw covers and screws: 1 2 mylar screw covers on the display bezel bottom edge. The display mylar screw covers are included in the Display Rubber Kit, spare part number 595198-001.
  • Page 74 Removal and replacement procedures 7. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the display enclosure. 8. Remove the display bezel 3. Reverse this procedure to install the display bezel.
  • Page 75 11. To replace the display hinge covers, remove the two Phillips PM2.5×6.0 screws 1 that secure each hinge to the display enclosure. 12. Remove the display hinge covers 2. The display hinge covers are available using spare part number 600650-001. Reverse this procedure to install the display hinge covers.
  • Page 76 Removal and replacement procedures 15. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to the display panel. 16. Remove the display panel brackets 2 from the display panel. The display panel brackets are available using spare part number 595195-001.

  • Page 77: Usb Board

    USB board Description USB board Before removing the USB board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 78: Power Connector

    Removal and replacement procedures Power connector Description Power connector (includes cable) Before removing the power connector cable: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 79: Bluetooth Module

    Bluetooth module Description Bluetooth module Bluetooth module cable Before removing the Bluetooth module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 80: Modem

    Removal and replacement procedures Modem Description All countries and regions except for Australia and New Zealand (for models 1.0 and 1.1 only) Australia and New Zealand (for models 1.0 and 1.1 only) Before removing the modem: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 81: System Board

    System board ✎ The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description HM55 Discrete system board HM55 UMA system board HM55 HDMI Discrete system board HM44 HDMI UMA system board HM55 HD545V discrete system board (for model 1.1 only) HM55 HD545V discrete system board with HDMI card reader (for model 1.1 only) GL40 UMA system board (for models 1.1 and 1.2 only) GL40 UMA system board with HDMI card reader (for models 1.1 and 1.2 only)
  • Page 82 Removal and replacement procedures ■ Modem module (see ■ Fan/heat sink assembly (see ■ Processor (see “Processor” on page 4–38 “Modem” on page 4-36) “Fan/heat sink assembly” on page 4-47) 4-41) Maintenance and Service Guide...
  • Page 83 Remove the system board: 1. Disconnect the RJ-11 cable 1 from its mounting clip in the base enclosure. 2. Disconnect the optical drive connector cable 2 from the system board. 3. Disconnect the bluetooth cable 3 from the system board. 4.

  • Page 84: Rtc Battery

    Removal and replacement procedures RTC battery Description RTC battery Before removing the RTC battery: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 85: Fan/Heat Sink Assembly

    Fan/heat sink assembly Description Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with UMA graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with discrete graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with GL40 UMA systems graphics subsystem memory (for models 1.1 and 1.2 only) Fan/heat sink assembly (includes replacement thermal material) for use only with computer models...
  • Page 86 Removal and replacement procedures Remove the fan/heat sink assembly: ✎ Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, you might need to move the fan/heat sink assembly from side to side to detach the assembly. Ä...
  • Page 87 Removal and replacement procedures 3. Loosen the four Phillips spring-loaded captive screws 1 that secure the fan/heat sink assembly. 4. Remove the fan/heat sink assembly 2 by lifting it straight up. Maintenance and Service Guide 4–43...
  • Page 88 Removal and replacement procedures ✎ Steps 5 through 8 apply only to computer models equipped with graphics subsystems having discrete memory. 5. Turn the system board right-side up, with the front toward you. 6. Disconnect the fan cable from the system board. 7.
  • Page 89 Removal and replacement procedures The following illustration shows the replacement thermal material locations for computer models graphics subsystems having UMA memory ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.
  • Page 90 Removal and replacement procedures The following illustration shows the replacement thermal material locations for computer models equipped with graphics subsystems with discrete memory. ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.

  • Page 91: Processor

    Processor ✎ The processor spare part kit includes replacement thermal material. Description Intel Core i7-620M Processor (4M cache, 2.66 GHz, SC turbo up to 3.33 GHz) Intel Core i5-540M Processor (3M cache, 2.53 GHz, SC turbo up to 3.06 GHz) Intel Core i5-520M Processor (3M cache, 2.4 GHz, SC turbo up to 2.93 GHz) Intel Core i5-430M Processor (3M cache, 2.26 GHz, SC turbo up to 2.53 GHz) Intel Core i3-350M Processor (3M cache, 2.26 GHz)
  • Page 92 Removal and replacement procedures 9. Remove the wireless module (see “Wireless module” on page 4-12). 10. Remove the optical drive (see “Optical drive” on page 4-14). 11. Remove the keyboard (see “Keyboard” on page 4-17). 12. Remove the top cover (see “Top cover”...
  • Page 93 Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remove it. ✎ When you install the processor, the gold triangle on the processor 3 must be aligned with the triangle embossed on the processor slot 4.

  • Page 94: Rj-11 Connector

    Removal and replacement procedures RJ-11 connector Description RJ-11 connector included in Cable Kit Before removing the RJ-11 connector: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
  • Page 95 Removal and replacement procedures Remove the RJ-11 connector 1. Remove the cable from the clips 1, and then lift the connector straight up 2 and out of the computer. Reverse this procedure to install the RJ-11 connector. Maintenance and Service Guide 4–51...
  • Page 96 Removal and replacement procedures 4–52 Maintenance and Service Guide...

  • Page 97: Setup Utility

    Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when the Windows operating system is not working. Ä CAUTION: Open Setup Utility by turning on or restarting the computer. While the Press the ESC key for Startup Menu message appears in the lower-left corner of the screen, press the The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 98: Navigating And Selecting In Setup Utility

    Setup Utility Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■...

  • Page 99: Exiting Setup Utility

    Exiting Setup Utility You can exit Setup Utility with or without saving changes. ■ To exit Setup Utility and save the changes from the current session: If the Setup Utility menus are not visible, press the keys to select Exit > Exit Saving Changes, and then press the ■...

  • Page 100: System Configuration Menu

    Setup Utility System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Boot Options Diagnostics menu Select...

  • Page 101: Specifications

    Computer specifications Dimensions Width Depth Height (front) Height (rear Weight Equipped with 6-cell battery and optical drive Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating...

  • Page 102: 39.6-Cm (15.6-In) Hd Display Specifications

    Specifications 39.6-cm (15.6-in) HD display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 6–2 Metric 21.0 cm 35.9 cm 39.6 cm Up to 16.8 million 500:1 BV;...

  • Page 103: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly.

  • Page 104: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive With Lightscribe Specifications

    Specifications DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-system memory 6–4 Read: Write:...

  • Page 105: Blu-Ray Rom With Lightscribe Dvd±R/Rw Supermulti Double-Layer Drive Specifications

    Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-system memory 8X DVD 16X CD-R 16X CD-RW System DMA specifications Hardware DMA DMA4 Maintenance and Service Guide Read: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R,...

  • Page 106: System Interrupt Specifications

    0x000000AC-0x000000AD 0x000000B0-0x000000B1 6–6 System function System Timer Standard 101/102-Key or Microsoft natural PS/2 Keyboard with HP QLB System CMOS/real time clock Intel 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Synaptics PS/2 Port TouchPad Numeric data processor Intel 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C Broadcom 802.11g Network Adapter...
  • Page 107 Direct memory access controller Direct memory access controller Intel Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB PCI bus...

  • Page 108: System Memory Map Specifications

    Specifications I/O address (hex) 0x000003B0-0x000003BB 0x000003C0-0x000003DF 0x00000062-0x00000062 0x00000066-0x00000066 0x00004048-0x0000404F 0x0000405C-0x0000405F 0x00004040-0x00004047 0x00004058-0x0000405B 0x00004020-0x0000403F 0x00004000-0x0000401F System memory map specifications Memory address 0x54404000-0x54404FFF 0x54405800-0x54405BFF 0xFF000000-0xFFFFFFFF 0xFF000000-0xFFFFFFFF 0x54405C00-0x54405FFF 0x51410000-0x51410FFF 0x51400000-0x5140FFFF 0x51400000-0x5140FFFF 0xFED00000-0xFED003FF 0x53400000-0x543FFFFF 0x53400000-0x543FFFFF 0x50400000-0x513FFFFF 0xA0000-0xBFFFF 0xA0000-0xBFFFF 0x3C000000-0xFEAFFFFF 0x3C000000-0xFEAFFFFF 0x52400000-0x533FFFFF 0xFED1C000-0xFED1FFFF 0xFED10000-0xFED13FFF 0xFED18000-0xFED18FFF 0xFED19000-0xFED19FFF 0xE0000000-0xEFFFFFFF 0xFED20000-0xFED3FFFF...
  • Page 109 Memory address 0xFED45000-0xFED8FFFF 0xFEE00000-0xFEEFFFFF 0x54400000-0x54403FFF 0x50000000-0x503FFFFF 0x40000000-0x4FFFFFFF 0x54405000-0x544057FF 0x54406100-0x5440610F 0x54406000-0x544060FF Maintenance and Service Guide System function Motherboard resources Motherboard resources High Definition Audio Controller Intel Graphics Media Accelerator HD Intel Graphics Media Accelerator HD Intel PCHM SATA AHCI Controller 4 Port Intel Management Engine Interface Intel 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Specifications...
  • Page 110 Specifications 6–10 Maintenance and Service Guide...

  • Page 111: Backup And Recovery

    Creating recovery discs HP recommends creating recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 112: When To Back Up

    Backup and recovery ■ Number each disc before inserting it into the optical drive. ■ If necessary, exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you are prompted to continue the disc creation process. To create a set of recovery discs: 1.

  • Page 113: Using System Restore Points

    Using system restore points When backing up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. Recover back to that point if you want to reverse subsequent changes made to your system.

  • Page 114: Performing A Recovery

    Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends using Recovery Manager to create an entire drive backup as soon as you set up the computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.

  • Page 115: Connector Pin Assignments

    Audio-in (microphone) Audio-out (headphone) Maintenance and Service Guide Connector pin assignments Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground 8–1...

  • Page 116: External Monitor

    Connector pin assignments External monitor 8–2 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Maintenance and Service Guide...

  • Page 117: Hdmi

    HDMI Maintenance and Service Guide Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential signal (TDMS) data 2 shield Transition minimized differential signal (TDMS) data 2- Transition minimized differential signal (TDMS) data 1+ Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 0+ Transition minimized differential signal (TDMS) data 0 shield...

  • Page 118: Modem)

    Connector pin assignments RJ-11 (modem) RJ-45 (network) 8–4 Signal Unused Ring Unused Unused Unused Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Maintenance and Service Guide...

  • Page 119: Universal Serial Bus

    Universal Serial Bus Maintenance and Service Guide Signal +5 VDC Data - Data + Ground Connector pin assignments 8–5...
  • Page 120 Connector pin assignments 8–6 Maintenance and Service Guide...

  • Page 121: Power Cord Set Requirements

    The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 122: Requirements For Specific Countries And Regions

    Power cord set requirements Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States 1.

  • Page 123: Recycling

    Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 124 Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
  • Page 125 Recycling 4. Remove the two screws 1 that secure each hinge to the display enclosure and lift up to remove the display hinge covers 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6.
  • Page 126 Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. Remove the screws 1 that secure the backlight cover to the display panel.
  • Page 127 15. Turn the display panel upside down. 16. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17.
  • Page 128 Recycling 18. Disconnect the display cable 1 from the LCD panel. 19. Remove the screws 2 that secure the LCD panel to the display rear panel. 20. Release the LCD panel 3 from the display rear panel. 21. Release the tape 4 that secures the LCD panel to the display rear panel. 22.
  • Page 129 AC adapters product description 1–3 spare part numbers 3–12 administrator password 5–3 antenna disconnecting 4–13 location 2–9 4–13 audio, product description 1–2 audio-in jack pin assignments 9–1 audio-out jack pin assignments 9–1 backing up 8–1 8–2 backup files and folders 8–2 hard drive 8–3 scheduling 8–2 base enclosure, spare part number 3–6...
  • Page 130 f11 recovery 8–4 removal 4–40 spare part number 3–4 feet locations 4–6 spare part number 4–6 graphics, product description 1–1 grounding equipment 4–4 hard drive precautions 4–2 product description 1–2 removal 4–8 spare part number 3–4 specifications 6–3 hard drive backup 8–3 hard drive bay location 2–7 hard drive bracket, removal 4–9 hard drive cover...
  • Page 131 microphone 9–1 modem 9–4 monitor port 9–2 network 9–4 RJ-11 9–4 RJ-45 9–4 USB 9–5 plastic parts 4–1 Plastics Kit contents 3–10 ports product description 1–3 power button 2–3 power button board removal 4–22 4–23 spare part number 4–22 power cord set requirements 10–1 spare part number 3–12 processor...
  • Page 132 removal 4–37 spare part number 3–4 System Configuration menu 5–4 system information 5–2 5–3 system memory map 6–8 system recovery points 8–3 thermal material 4–40 thermal module removal 4–40 spare part number 4–39 tools required 4–1 top components 2–1 top cover spare part number 3–3 TouchPad location 2–1...

This manual is also suitable for:

Presario cq62-300 - notebook pcPresario cq62-400 - notebook pcG62-200 - notebook pcG62-300 - notebook pcCompaq presario cq62G62

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