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Motorola moto E6i User Manual
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Motorola moto E6i User Manual

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Summary of Contents for Motorola moto E6i

  • Page 1 User Guide...
  • Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the property of their respective owners.

  • Page 3: Table Of Contents

    moto e Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen About your lock screen New to Android? If this is your first smartphone...
  • Page 4 moto e Add shortcuts or folders Remove shortcuts or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Avoid interruptions with Do Not Disturb Stop phone from speaking Other sound settings Silence “Hello Moto” during power up Turn off charging sounds Apps About your apps...
  • Page 5 moto e Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Calls, contacts, voicemail Phone calls Answer calls Make calls During a call Make video calls Make conference calls Block calls and texts Turn call waiting on and off View and delete call history...
  • Page 6 moto e Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud Scan documents and make copies...
  • Page 7 moto e Set lock screen preferences Adjust screenshot settings Location Use location services Security About security Protect against harmful apps Be ready to find a lost phone Lock and unlock phone Set screen lock Adjust lock options Unlock with trusted devices Unlock at trusted places Keep phone unlocked while it's on you Use fingerprint security...
  • Page 8 moto e viii Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors SD card problems Call and SIM issues Problems making/receiving calls Problems during calls Battery issues...

  • Page 9: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM and SD card Headset jack Earpiece Front camera Proximity sensor and notification light • Blinking green (phone on) = unseen notifications • Solid red (phone on) = low battery •...
  • Page 10 Set up phone LED flash Depth camera Main camera Fingerprint sensor Microphone Micro USB port for charging, transferring files, sharing connection with tethered devices. Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.

  • Page 11: Insert And Remove Sim And Sd Cards

    Set up phone • Don’t try to charge your phone when it’s wet. • Don't expose your phone to salt water or other liquids other than fresh water. • Don't expose your phone to water at high pressure. • Don't drop or puncture your phone, as this could damage the water repellent features. Insert and remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 1 TB.
  • Page 12 Set up phone Insert or remove the cards as needed. To use an SD card with one SIM card: To use two SIM cards (dual-SIM models only): To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then your phone supports dual SIMs.

  • Page 13: Copy Data From Old Phone

    Set up phone SD card Phone doesn't recognize card Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Contacts will back up to Contacts.
  • Page 14 Set up phone Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on. What gets copied from Android phone If you copy data from another Android phone...

  • Page 15: Manage Dual Sims

    Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...

  • Page 16: Set Up Email

    Set up phone Touch & hold to dial into your mailbox. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions. Change voicemail options Touch > > Settings. (If you don't see , swipe down on the screen.) Touch Voicemail.

  • Page 17: Prepare For Emergencies

    Set up phone • Domain name • Username • Server name • Security type/SSL settings • Client certificate requirement To set up corporate email: Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. •...

  • Page 18: Make It Yours

    Set up phone Touch Lock screen message. Type the text to display and touch Save. Tip: Don't put your mobile number as your contact info unless you can access your voicemail from another device. Send your location to emergency services Not all carriers and countries support this feature.
  • Page 19 Set up phone Other common set up tasks • Connect with your Bluetooth devices Wi-Fi networks. • If you use multiple languages, set them up so they appear on your keyboard.

  • Page 20: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 21: About Your Lock Screen

    Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on screen. From the lock screen, you can: • Make an emergency call. • View and respond to notifications.

  • Page 22: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...

  • Page 23: If You Had An Iphone

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 24: About Your Google Account

    Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: • On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed.

  • Page 25: Status Bar Icons

    Learn the basics : New to Android? Learn about Google apps Many Google apps, like Gmail, Chrome, Gallery , and Maps are preloaded on your phone. To learn about and download additional Google apps, read Google’s information. Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information.
  • Page 26 Learn the basics : New to Android? Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location.
  • Page 27 Learn the basics : New to Android? Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 28 Learn the basics : New to Android? BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert.

  • Page 29: Phone Terms You Should Know

    Learn the basics : New to Android? Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its...
  • Page 30 Learn the basics : New to Android? short cut An icon you can add to your home screen that lets you quickly open an app. Create short cuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network.

  • Page 31: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 32: Move Between Apps And Screens

    Learn the basics : Get around on your phone Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 33: Use Quick Settings

    Learn the basics : Get around on your phone Open Google Assistant Swipe diagonally from either lower corner of the screen. Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button navigation. takes you back one screen. returns you to the home screen from any app.
  • Page 34 Learn the basics : Get around on your phone Bluetooth Do Not Disturb Flashlight Auto-rotate Battery Saver Mobile data Airplane mode Screen Cast Data Saver. Appears after you turn on Data Saver the first time.

  • Page 35: Turn Screen Off And On

    Learn the basics : Get around on your phone Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: • Open quick settings and touch...

  • Page 36: Adjust Volumes

    Learn the basics : Get around on your phone • Your screen automatically turns on when you have an incoming call. To turn the screen off: • Press the Power button. When you set down your phone, it's good habit to do this. You prevent accidental touches, save a bit of battery, and keep it secure with the screen lock.
  • Page 37 Learn the basics : Get around on your phone Tip: Use Do Not Disturb to silence all calls, messages, events, and reminders. Turn it on from quick settings, or schedule it to turn on automatically during certain times during calendar events.

  • Page 38: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. To control the chop gesture: Go to Settings >...

  • Page 39: Use Clock And Weather Widget

    Learn the basics : Frequently used tools Say “Navigate to [destination].” Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Touch Widgets.

  • Page 40: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Add location Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or ZIP code, then touch Touch the city to add.
  • Page 41 Learn the basics : Frequently used tools Review the chart to see: • Time you spent using phone today • Which apps you’ve had on screen and for how long • How often you unlocked the phone today • How many notifications you’ve gotten For more information, touch a label on the chart.
  • Page 42 Learn the basics : Frequently used tools Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you want it. To turn Focus mode off: • Open quick settings and touch • Or, on the notification, touch Turn off now.

  • Page 43: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 44: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 45: Use Voice Typing

    Learn the basics : Work with text Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google Translate app.)

  • Page 46: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use.

  • Page 47: Remove Shortcuts Or Folders

    Personalize your phone : Home screen Add folders Folders organize your shortcuts. Touch & hold an app shortcut on your home screen. Drag it onto another to group them together, then release when a circle forms around them. Then you can: •...
  • Page 48 Personalize your phone : Home screen Select the launcher you want to use. To adjust its settings, touch Delete launchers You can only delete launchers that you installed. Touch & hold the launcher's app icon, then drag it to Uninstall.

  • Page 49: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 50: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Do one of the following: • If your phone has one SIM card, touch Phone ringtone. • If your phone has dual SIMs, touch the SIM. Do one of the following: •...

  • Page 51: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
  • Page 52 Personalize your phone : Sounds Set overall behavior Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too. To adjust settings for alarms, media, and touch sounds: Go to Settings >...
  • Page 53 Personalize your phone : Sounds Choose whether to allow calls from: • Anyone • Contacts only • Starred (favorite) contacts only • None To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on Text messages Go to...

  • Page 54: Stop Phone From Speaking

    Personalize your phone : Sounds Do any of the following: • To use the schedule later, uncheck it to turn it off. • To delete a schedule, touch > • To delete multiple schedules, touch > Delete schedules. Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify.
  • Page 55 Personalize your phone : Sounds Go to Settings > Accessibility. Turn off all screen readers, such as TalkBack or Select to Speak.

  • Page 56: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.

  • Page 57: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Assistant Use your voice to control your phone.
  • Page 58 Apps Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS. FacebookLite Connect with friends, family, and communities.
  • Page 59 Apps Maps Find your destination, explore locations. Messages Send and receive text messages. Phone Make calls. Play Music Stream your favorite albums, singles, and live performances, and get recommendations for new music. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
  • Page 60 Apps Switch between recent apps Touch to see your recently used apps. Or, if you're using gesture navigation, drag up from the bottom of the home screen, hold, then let go. In your list of recent apps: • Touch any app screen to return to it. •...

  • Page 61: View Notifications

    Apps View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You can check your notifications from a few places: • They appear on your lock screen. • You see them when you swipe the status bar down on any screen.
  • Page 62 Apps Swipe to the end of your notifications and touch Clear all. Customize your notifications Do Not Disturb to silence all notifications when you don’t want interruptions. Touch & hold a notification to customize that app's notifications. Then you can: •...

  • Page 63: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 64 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...

  • Page 65: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
  • Page 66 Apps : Manage your apps Exit safe mode Restart your phone by holding down the Power button for about 30 seconds. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.

  • Page 67: Protect Against Harmful Apps

    Apps : Manage your apps Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings > System. Touch Backup. Turn Back up to Google Drive on If you have multiple Google accounts, touch Account to select an account.

  • Page 68: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Touch &...

  • Page 69: Search Your Phone

    Apps : Search and browse Say or type the name of place to call, or a search term about the place (for example, “restaurant”). You’ll see a list of nearby search results. Touch the place to dial its number. If it doesn't work: •...

  • Page 70: Browse Websites

    Apps : Search and browse Find your phone number Go to Settings. Touch About phone > Phone number. Find photos, videos, files To find photos or videos on your phone, use the Gallery app. To find downloaded files, use the Files app.
  • Page 71 Apps : Search and browse Touch Clear browsing data. To learn more, read Google's help. You can also review and delete your search history. Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser.

  • Page 72: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 73 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.

  • Page 74: Add Attachments

    Apps : Text messaging Do one: • Finish composing the message and touch • Delete the characters in the text field to delete the draft. Forward a text message Open Messages app. Open the conversation. Touch & hold the message. Touch >...

  • Page 75: Save Attachments From Text Message

    Apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to capture or attach a photo or video, or attach a contact card. Touch To learn more, touch >...

  • Page 76: Change Default Messaging App

    Apps : Text messaging To adjust the group messaging setting: In the Messages app, touch > Settings. Do one of the following: • If you have a single SIM, touch Advanced. • If your phone allows dual SIMs, touch the SIM you use for text messaging. Touch Group messaging and select an option.
  • Page 77 Apps : Text messaging Touch Touch > Settings. Touch Quick responses. Touch one of the responses to edit it.

  • Page 78: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 79: View Email Attachments

    Apps : Email To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 80: Add Email Signature

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.

  • Page 81: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 82: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 83 Apps : Calendar app Touch Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 84: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...

  • Page 85: Set Date And Time

    Apps : Clock app Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
  • Page 86 Apps : Clock app Set date and time automatically Go to Settings > System > Date & time. Turn on Use network-provided time and Use network-provided time zone. Your phone automatically syncs with the local time (using the mobile network). The local time is used for alarms and is displayed on the lock screen and other displays.

  • Page 87: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 88: Make Calls

    Calls, contacts, voicemail : Phone calls • Silence ringtones during hours you specify. Use Do Not Disturb. • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting.

  • Page 89: During A Call

    Calls, contacts, voicemail : Phone calls Or, skip the Phone app entirely and say a voice command. Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .

  • Page 90: Make Video Calls

    Calls, contacts, voicemail : Phone calls • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch • Use a paired Bluetooth device. Touch to use or stop using the device. • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad.

  • Page 91: Make Conference Calls

    Calls, contacts, voicemail : Phone calls Get an app to make video calls There are many video calling apps to choose from on Play Store (like WhatsApp, Skype, and more). Open the Play Store app. Search for “video calls”. Download the app you want to use.

  • Page 92: Turn Call Waiting On And Off

    Calls, contacts, voicemail : Phone calls Block calls from unidentified callers Open Phone app. Touch > Settings > Blocked numbers. Turn Unknown on Unblock a number From the Phone app: Touch > Settings > Blocked numbers. Touch by the number to unblock. From the Messages app: Touch >...

  • Page 93: View And Delete Call History

    Calls, contacts, voicemail : Phone calls View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls:...

  • Page 94: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch...

  • Page 95: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 96: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 97: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 98: Share Contacts

    Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 99 Calls, contacts, voicemail : Contacts Touch & hold the file. Touch Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.

  • Page 100: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 101: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 102: Photos And Videos

    Photos and videos Take photos Open the camera Do any of the following: • Touch • Press the Power button twice quickly. • From the lock screen, swipe left. Take a photo If needed, adjust settings such as flash or photo size. Frame your subject: •...
  • Page 103 Photos and videos Take a panoramic photo On the viewfinder, touch Frame one side of the scene. Touch , then slowly pan horizontally or vertically across the scene. Keep your motion smooth and use a steady speed. When you reach the end of your scene, touch Take photo with adjustable focus (bokeh) Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like.

  • Page 104: Take Screenshots

    Photos and videos Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Press & hold the Power button, then touch Screenshot. •...

  • Page 105: Adjust Photography Settings

    Photos and videos To start, touch . Or, press a Volume button. While recording, you can: • Take a photo during your video by touching • Pause recording by touching To stop, touch . Or, press a Volume button. Share a video you've just taken Swipe the viewfinder screen to the left, and touch the video to share.
  • Page 106 Photos and videos Turn Grid on To get rid of grid lines, turn Grid off Use HDR in high-contrast lighting Taking a photo of a bright scene that also includes dark shadows? Use HDR (High Dynamic Range) mode. The camera captures multiple exposure levels and combines them into a single photo for vibrant colors and more detail in both light and dark areas.

  • Page 107: Adjust Other Camera Settings

    Photos and videos Select an ISO number: • For capturing motion, use a higher ISO to stop motion and reduce motion blur. • To control for lighting, use a higher ISO for a brighter photo with more noise. Or, use a lower ISO for a photo with finer grain and less noise.

  • Page 108: Delete Photos And Videos

    Photos and videos Turn shutter sound on/off On the viewfinder, touch Settings and turn Capture sound on or off Open camera with Power button Don’t miss a shot! Open your camera from any screen, even your lock screen. Just press the Power button twice quickly.
  • Page 109 Photos and videos Edit videos Open the Gallery app. Touch the thumbnail to open the video. Touch it to pause play, then touch > Trim. Use the sliders to specify the frames you want to trim. Touch Save copy.

  • Page 110: Find, Share, Upload

    Photos and videos : Find, share, upload Find photos and videos Photos/videos you took Make sure back up and sync is on. You can only search backed up photos. To browse for photos or videos: Open Gallery app. Do one of the following: •...

  • Page 111: Share Photos And Videos

    Photos and videos : Find, share, upload Pictures/PhotosEditor Your edited photos. Also check DCIM for edited photos. Pictures/Screenshots Screenshots Pictures/[app] Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Gallery view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth.
  • Page 112 Photos and videos : Find, share, upload Ways to share Method Description Nearby Good for: Share • Sharing securely with nearby people who have Android phones • Sharing a link, a contact, one or a few photos • Fast, immediate sharing Things to consider: •...

  • Page 113: Upload Photos And Videos

    Photos and videos : Find, share, upload Cloud Good for: • Sharing high resolution photos, multiple photos, entire albums, and videos • Controlling sharing via links • Controlling how long you share something (You can easily delete it or turn off sharing privileges.) Things to consider: •...
  • Page 114 Photos and videos : Find, share, upload Follow onscreen instructions to back up and sync your photos. Tip: Back up over Wi-Fi to prevent cellular data charges. To learn more, read Google's help.

  • Page 115: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.

  • Page 116: Listen To Music

    Music Icon Action Add station to favorites Remove station from favorites View/listen to favorite stations Record current station Use these icons to create and listen to recordings. Icon Action Start recording. Stop recording. Listen to recording: Change filename: Touch & hold a recording > Delete recording: Touch &...

  • Page 117: Transfer Music Files

    Music • Purchase it in a music app. Then stream it or download it using that app. • Transfer it over Bluetooth from your computer to your phone’s Music folder. • Upload it from your computer to the cloud and listen on any internet-connected device. Stream songs with YT Music Easily find your favorite albums, singles, and live performances, and get recommendations for new music.

  • Page 118: Connect A Midi Device

    Music Touch the name of the paired device. During file transfer, you’ll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions. When you receive the Bluetooth notification on your phone, swipe down and touch it, then touch Accept.

  • Page 119: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.

  • Page 120: Use Battery Saver Mode

    Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper Keep adaptive battery and battery optimization on To ensure that apps use your battery only when they need to, keep adaptive battery and battery optimization on. Check that adaptive battery is on for your phone When you keep adaptive battery on, infrequently used apps will run less when you're not using them.

  • Page 121: Show Battery Percentage In Status Bar

    Battery Have it turn on automatically To turn on when your battery is below a specified level: Open quick settings, then touch & hold Touch Power saving optimization > Low power saver and turn Save power when low battery on Touch Set value of low power and select a percentage.

  • Page 122: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 123: Manage Sd Card

    Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
  • Page 124 Storage Touch CHANGE. If you don’t see this option, the developer does not allow the app to be stored on an SD card. Select your SD card, then touch Move. Move apps from SD card to phone When you install an SD card as internal storage, it is part of your phone. If you want to change the SD card portable storage or remove it from the phone to reformat and use in another device, first move the apps from SD card storage to your phone's internal storage:...

  • Page 125: Find Downloaded Files

    Storage Format SD card You'll need to choose one of two formats for your SD card: • Use as portable storage if you want to move the card to other devices to access your media. • Use as internal storage if you need more device storage to install large apps and games and plan to use the card only in your phone.

  • Page 126: Recover Recently Deleted Files

    Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, touch the label to sort by it. • To share a file, touch & hold it, then touch •...

  • Page 127: Scan Documents And Make Copies

    Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...

  • Page 128: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 129: Use Airplane Mode

    Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.

  • Page 130: Control Data Usage

    Network and internet Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or Bluetooth back on during the flight.

  • Page 131: Share Your Internet Connection

    Network and internet Turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data. Tip: The first time you turn Data Saver on, is added to quick settings. After that, just swipe the status bar down and touch to turn Data Saver off/on.
  • Page 132 Network and internet Touch Wi-Fi hotspot and do any: • To make it easier to identify your hotspot when connecting to it, change the network name for your hotspot. • To prevent others from seeing your phone's network name, check Hide my device. •...
  • Page 133 Network and internet Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot > Advanced > Max Connections. Select a number. Control who can connect You can limit who can connect to your hotspot with its password or QR code: •...

  • Page 134: Connect To Vpns

    Network and internet Touch Advanced > Hotspot password to see the current password. To change the password, type over the current password. Note: Although you can turn off passwords for your hotspot, keeping a password prevents unauthorized usage of your cellular data. USB tethering To connect a device to the internet using your phone's cellular data and a USB cable: Check that...
  • Page 135 Network and internet Choose the type of VPN and enter settings from the network administrator. To always remain connected to the VPN, check Always-on VPN. Touch SAVE. The network is stored in the VPN list so you can select it when you need to connect.

  • Page 136: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 137 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 138: Connect With Wi-Fi Direct

    Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
  • Page 139 Connected devices Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.

  • Page 140: Share Files And Links With Nearby Android Phones

    Connected devices If you’re having issues casting with one of these apps, check their help center for troubleshooting information: • Netflix • Amazon Prime Video • YouTube • Google TV Share files and links with nearby Android phones Share content easily and securely. You can share things like photos or videos, contacts, documents, and links.

  • Page 141: Transfer Files Between Phone And Computer (Usb)

    Connected devices Get content from someone When someone shares content with you, you’ll get a notification: • If needed, touch the notification to make your phone visible. • If you're prompted to turn on Nearby Share, Bluetooth, or Location, touch Turn on. To get the content, touch Accept.
  • Page 142 Connected devices • Only photos and videos Connect phone to transfer files With the phone and computer turned on, connect the phone and computer with a USB cable. Unlock the phone. Change the USB connection type to allow file transfers: Swipe down from the top of your home screen and touch the Charging this device via USB notification.

  • Page 143: Print From Your Phone

    Connected devices • Alarms: Sound files for alarms Fix a problem If you’re having problems, try these troubleshooting steps. Print from your phone Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.

  • Page 144: Other Settings

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 145: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 146 Other settings : Apps & notifications Option 1: On a notification Touch & hold a notification. Touch Silent. Option 2: In Settings Go to Settings > Apps & notifications > See all ### apps, select the app, and touch Notifications. Touch the type of notification to change.
  • Page 147 Other settings : Apps & notifications Turn on snoozing If you want to be able to snooze notifications by dragging them left or right, turn on snoozing: Go to Settings > Apps & notifications > Notifications. Touch Advanced. Turn Allow notification snoozing on Control lock screen notifications If you've set a pattern, PIN or...

  • Page 148: Display

    Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 149: Change Screen Timeout

    Other settings : Display When it's off, if you run low on battery, Battery Saver switches temporarily to the dark background until the phone has charged. To turn it on or off: Go to Settings > Display. Touch Advanced. Turn Dark theme on or off Tip: To add Dark theme to quick settings,...

  • Page 150: Change Font And Display Size

    Other settings : Display To change the color temperature, drag toward Warm or Cool. Set the contrast: • Automatic contrast: optimizes and changes contrast based on available light. • Increased contrast: uses more contrast. • Standard: uses consistent contrast and doesn't change based on available light. Tips: •...

  • Page 151: Adjust Screenshot Settings

    Other settings : Display Tip: Don't put your mobile number as your contact info unless you can access your voicemail from another device. Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password.

  • Page 152: Location

    Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 153 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.

  • Page 154: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 155: Protect Against Harmful Apps

    Other settings : Security Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Google Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 156: Lock And Unlock Phone

    Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 157: Adjust Lock Options

    Other settings : Security : Lock and unlock phone Remove screen lock Go to Settings > Security. Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off.

  • Page 158: Unlock With Trusted Devices

    Other settings : Security : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 159: Unlock At Trusted Places

    Other settings : Security : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock. You can still manually lock the phone at trusted places when needed. Make sure you have: •...

  • Page 160: Keep Phone Unlocked While It's On You

    Other settings : Security : Lock and unlock phone Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). Make sure you have set a screen lock.
  • Page 161 Other settings : Security : Lock and unlock phone Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch next to the fingerprint. Use fingerprint to unlock phone To wake and unlock your screen, or any time you see on the screen, touch the sensor to verify your identity.

  • Page 162: Pin Your Screen

    Other settings : Security : Lock and unlock phone Problem: Fingerprint option disappeared from Security menu. After each troubleshooting step, check to see if your issue is fixed. Turn your phone off and then on again. Check if a software update is available for your phone.

  • Page 163: Lock Sim Card

    Other settings : Security Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.

  • Page 164: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 165: Change Name & Info In Your Google Account

    Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 166: Control What Info Google Collects

    Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 167 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 168: Accessibility

    Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 169 Other settings : Accessibility Touch the area of the screen to magnify, then: • Drag two or more fingers to scroll. • Pinch two or more fingers to adjust zoom. To zoom temporarily: Start magnification using the method you selected: triple tap, swipe up from bottom of screen with two fingers, or touch Touch &...

  • Page 170: Hearing Assistance

    Other settings : Accessibility Touch Settings and set the options you want. When TalkBack is on • Touch an item. Your phone speaks the name. • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. •...

  • Page 171: Use Accessibility Shortcuts

    Other settings : Accessibility Touch Time to take action. Choose your preferred timeout. Note: Not all apps support this setting. Use accessibility shortcuts accessibility menu Get quick access to an accessibility menu that gives you better control of your phone. To turn it on: Go to Settings...
  • Page 172 Other settings : Accessibility Press and hold the Volume Up and Down buttons at the same time for three seconds. You'll hear confirmation that the feature has been turned on or off.

  • Page 173: System

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > Virtual keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.

  • Page 174: Use Multiple Languages

    Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing.
  • Page 175 Other settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching...

  • Page 176: Gestures

    Other settings : System : Gestures Change System navigation You can select which navigation option to use for moving between apps and screens. Go to Settings > System > Gestures. Touch System navigation. Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen.
  • Page 177 Other settings : System • Contacts • Phone settings (including Wi-Fi passwords and permissions) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings...

  • Page 178: About Phone

    Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 179: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 180: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 181: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 182: Screen Displays Wrong Colors

    Fix a problem : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...
  • Page 183 Fix a problem : Hardware issues • Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer. Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again.
  • Page 184 Fix a problem : Hardware issues Computer can't view files on SD card After each troubleshooting step, check to see if your issue is fixed: Use a USB cable that’s capable of data transfer and isn’t for charging only. Be sure you have set the USB connection type to allow file transfer.

  • Page 185: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...

  • Page 186: Problems During Calls

    Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
  • Page 187 Fix a problem : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
  • Page 188 Fix a problem : Call and SIM issues Turn off Voice Match. Open the Google Go app. Touch More > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.

  • Page 189: Battery Issues

    Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 190: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 191 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 192: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 193: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 194 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 195: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 196 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 197: App Issues

    Fix a problem : App issues App problems App missing from home screen If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut. If an app disappeared from your list of all apps, you need to reinstall App crashes, won’t open, or isn’t working After each step, check to see if the issue is fixed:...

  • Page 198: Camera Problems

    Fix a problem : App issues Go to the developer’s website for support. Open the Play Store app. Touch > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.

  • Page 199: Messaging Problems

    Fix a problem : App issues safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without getting the error.
  • Page 200 Fix a problem : App issues Open the conversation and resend the message. Can't hear notifications Adjust your notification settings. If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then find an alternative launcher to use.

  • Page 201: Gmail Problems

    Fix a problem : App issues Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information. Play Store problems For help with Play Store, read Google's troubleshooting information.

  • Page 202: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates, see the website for your country.

  • Page 203: Reset Phone

    Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings.

  • Page 204: Get More Help

    Fix a problem : Maintenance procedures Reset phone from Settings To erase all data and reset your phone: Go to Settings > System. Touch Advanced > Reset options > Erase all data (factory reset). Reset phone if you can't open Settings If you can’t open Settings, do an external reset.

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