HP ZBook Studio G 315-ap000 - 15ap099 Manuals

HP ZBook Studio G 315-ap000 - 15ap099 Manuals

Manuals and User Guides for HP ZBook Studio G 315-ap000 - 15ap099. We have 1 HP ZBook Studio G 315-ap000 - 15ap099 manual available for free PDF download: Maintenance And Service Manual

HP ZBook Studio G 315-ap000 - 15ap099 Maintenance And Service Manual

HP ZBook Studio G 315-ap000 - 15ap099 Maintenance And Service Manual (185 pages)

Brand: HP | Category: Laptop | Size: 8.54 MB

Table of Contents

Table of Contents
7
1 Product Description

15
2 External Component Identification

19
- Display
  19
- Top
  20
  - Touchpad
    20
  - Lights
    21
  - Buttons, Speakers, and Fingerprint Reader
    22
- Left
  23
- Right
  24
- Front
  25
- Bottom
  26
- Labels
  27
3 Illustrated Parts Catalog

28
- Computer Major Components
  28
- Display Assembly Subcomponents
  32
- Bracket Kit
  33
- Plastics Kit
  34
- Miscellaneous Parts
  35
4 Removal and Replacement Procedures Preliminary Requirements

36
- Tools Required
  36
- Service Considerations
  36
  - Plastic Parts
    36
  - Cables and Connectors
    37
  - Drive Handling
    37
- Grounding Guidelines
  37
  - Electrostatic Discharge Damage
    37
    
    Packaging and Transporting Guidelines
    39
    
    Workstation Guidelines
    39
5 Removal and Replacement Procedures for Customer Self-Repair Parts

41
- Component Replacement Procedures
  41
  - Service Door
    42
  - Bottom Cover
    43
  - Battery
    44
  - Solid-State Drive (M.2)
    45
  - Hard Drive
    46
  - WLAN Module
    48
  - Memory Module
    50
  - RTC Battery
    52
6 Removal and Replacement Procedures for Authorized Service Provider Parts

53
- Component Replacement Procedures
  53
  - Thermal Module
    53
  - Fingerprint Reader Board
    56
  - LED Board
    57
  - Touchpad
    58
  - Display Cable
    59
  - System Board
    60
  - I/O Support Bracket
    63
  - Speakers
    64
  - Keyboard
    65
  - Display Assembly
    67
  - Top Cover
    74
7 Troubleshooting Guide

75
- Resources
  76
- General Troubleshooting Steps
  76
- Helpful Hints
  92
  - At Startup
    92
  - During Operation
    93
  - Consulting with HP Service
    93
- Common Issues and Possible Solutions
  94
  - Power-On Issues
    94
    
    No Power
    94
    
    Intermittent Power-On, Shutdown, Reboot
    96
    
    AC Adapter Issue
    97
    
    Battery Not Recognized, Not Charging
    97
    
    Battery Discharges too Fast
    99
    
    Burnt Smell
    100
  - Post
    100
    
    No Video (with Power)
    100
    
    Blinking Lights
    101
    
    Diagnostics Error Messages
    102
    
    BIOS Password
    103
  - Performance (OS)
    103
    
    Intermittent Shutdown
    104
    
    Blue Screen
    105
    
    Freeze at Windows Logo (Hang/Lockup)
    107
    
    Electromagnetic Interference (EMI)
    108
    
    No Wake up
    109
    
    Unresponsive
    110
- Slow Performance
  110
- HP Smart Adapter Warning Message
  111
- Incorrect Time and Date
  111
- Display
  112
  - Display Anomalies
    112
    
    Symptom
    112
    
    HP PC Hardware Diagnostics (UEFI) for Video Test
    113
    
    Quick Check
    113
    
    Display Assembly Diagram
    114
  - Dead Pixel
    114
  - No Video (Internal)
    114
  - No Video (External)
    115
  - Displayport/Vga
    115
  - Hdmi
    115
  - No or Bad External Video Via Docking
    116
  - Incorrect or Missing Color/Distorted Image
    116
  - Touch Screen
    117
- I/O Devices
  118
  - Keyboard
    118
  - Keyboard Point Stick
    119
  - Keyboard Backlight
    119
  - Touchpad
    120
  - Network Connectivity Ethernet (RJ-45 Jack)
    120
  - Network Connectivity Wireless (WLAN)
    121
  - Wwan
    122
  - Usb
    123
  - Smart Card Reader
    124
  - Speaker, Headphone - Audio Issues
    125
  - Thunderbolt (TB)
    126
- Storage
  127
  - Hard Drive/Solid-State Drive Not Recognized
    128
  - No Boot to Operating System (no Read/Write Error)
    128
  - Read-Write Error
    129
  - Slow Performance
    129
  - Blue Screen (BSOD) Error
    129
  - Noisy Hard Drive
    130
- Mechanical
  131
  - Fan Error Message - 90B
    131
  - Noise (Sound)
    132
  - Fan Runs Constantly
    133
  - Thermal Shutdown (Hot)
    134
    
    Stuck Power Button
    134
  - Additional Information
    135
    
    Acronyms
    135
    
    BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
    136
    
    Blinking Lights and Boot Error Codes
    136
    
    Memory Module Error
    136
    
    Processor Not Executing Code
    136
    
    Failure - System Board Error
    137
    
    Graphics Controller Error (no Controller)
    137
    
    Intel Trusted Execution Technology (TXT) Error
    137
    
    Sure Start Unable to Find Valid BIOS Boot Block Image
    137
    
    POST Error Messages and User Actions
    138
    
    Sure Start Has Identified a Problem (Manual Recovery Policy Set)
    138
    
    Bug Check Symbolic Names
    140
    
    Common Blue Screen Error Messages
    140
    
    Error Message List
    140
    
    Routine Maintenance for Performance Improvement
    140
    
    Microsoft General Troubleshooting of Windows Bug Check Codes
    141
    
    Use Windows Debugging Tool
    141
    
    Windows Software Development Kit (SDK)
    142
    
    Display Issue: Pixel Anomalies
    146
    
    Cable Management
    147
    
    Connector Types
    148
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7

150
- Using Computer Setup
  150
  - Starting Computer Setup
    150
  - Navigating and Selecting in Computer Setup
    150
  - Restoring Factory Settings in Computer Setup
    151
  - Updating the BIOS
    152
    
    Determining the BIOS Version
    152
    
    Downloading a BIOS Update
    152
  - Changing the Boot Order Using the F9 Prompt
    153
- TPM BIOS Settings (Select Products Only)
  153
- Using HP Sure Start (Select Products Only)
  154
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10

155
- Using Computer Setup
  155
  - Starting Computer Setup
    155
  - Navigating and Selecting in Computer Setup
    155
  - Restoring Factory Settings in Computer Setup
    156
  - Updating the BIOS
    157
    
    Determining the BIOS Version
    157
    
    Downloading a BIOS Update
    157
  - Changing the Boot Order Using the F9 Prompt
    158
- TPM BIOS Settings (Select Products Only)
  158
- Using HP Sure Start (Select Products Only)
  159
10 Using HP PC Hardware Diagnostics (UEFI)

160
- Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
  160
11 Backup and Recovery in Windows 7

162
- Creating Recovery Media and Backups
  162
  - Guidelines
    162
  - Creating Recovery Media with HP Recovery Disc Creator
    162
    
    Creating Recovery Media
    163
  - Backing up Your Information
    163
- Performing a System Recovery
  164
12 Backing Up, Restoring, and Recovering in Windows 10

167
13 Specifications

172
- Computer Specifications
  172
14 Statement of Memory Volatility

173
- Nonvolatile Memory Usage
  177
- Questions and Answers
  179
- Using HP Sure Start (Select Models Only)
  180

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