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HP End User Not all features are available in all editions Hewlett-Packard Company under license.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
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Processor configuration setting (select models only) WARNING! Select computer models are configured with an Intel® Bay Trail-M processor and a Windows® operating system. Do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
Table of contents 1 Starting right ..............................1 Visit the HP Apps Store ........................1 Best practices ............................1 Fun things to do ............................ 2 More HP resources ..........................3 2 Getting to know your computer ......................... 5 Finding your hardware and software information ................. 5 Locating hardware .......................
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4 Enjoying entertainment features ........................24 Multimedia features ..........................24 Using the webcam ..........................26 Using audio ............................26 Connecting speakers ......................26 Connecting headphones and microphones ............... 26 Using Beats Audio ......................27 Accessing Beats Audio Control Panel ............... 27 Enabling and disabling Beats Audio ..............
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7 Maintaining your computer ..........................59 Improving performance ........................59 Handling drives ........................59 Using HP 3D DriveGuard ....................59 Identifying HP 3D DriveGuard status ..............60 Using Disk Defragmenter ....................60 Using Disk Cleanup ......................60 Updating programs and drivers ......................61 Cleaning your computer ........................
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Backing up your software applications and information ..............68 Using an optional security cable lock ....................68 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............69 Starting Setup Utility (BIOS) ....................... 69 Updating the BIOS ..........................69 Determining the BIOS version ...................
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Removing the HP Recovery partition (select models only) ..........75 11 Specifications ..............................76 Input power ............................76 Operating environment ........................77 12 Electrostatic Discharge ..........................78 Index ................................... 79...
The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features.
Fun things to do You know that you can watch a YouTube video on the computer. But did you know that you can ● also connect your computer to a TV or gaming console? For more information, see Connecting video devices by using an HDMI cable on page You know that you can listen to music on the computer.
Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
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When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.
Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. NOTE: For information about HP 3D DriveGuard,...
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Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. NOTE: For information about HP 3D DriveGuard,...
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NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 3). Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions.
Left side NOTE: Refer to the illustration in this section that most closely matches your computer. Component Description Power connector Connects an AC adapter. AC adapter light Amber: The battery is charging. ● White: The AC adapter is connected and the battery ●...
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Component Description Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out. Component Description Power connector...
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Component Description NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Memory card reader Reads optional memory cards that store, manage, share, or access information.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 2 Getting to know your computer...
TouchPad Component Description Left control zone Textured area that allows you to perform additional gestures. NOTE: For more information on additional gestures, see Using the TouchPad and gestures on page TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.
Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...
Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...
Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key the or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.
Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Bottom...
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.
Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer. Network computers can exchange software and data with each other. NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from ● an Internet service provider A wireless router (2) (purchased separately) ●...
Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ●...
Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 (network) cable.
Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones.
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For additional safety information, refer to the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Regulatory, Safety and headphones, earbuds, or a headset. For additional safety information, see the Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 4 Enjoying entertainment features...
Using Beats Audio Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. You can experience Beats Audio through the computer's internal speakers, through external speakers connected to a USB port, or through Beats Audio headphones connected to the headphone jack.
Connecting video devices by using an HDMI cable NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. Connect one end of the HDMI cable to the HDMI port on the computer.
Point to the upper-right or lower-right corner of the Start screen to display the charms, click ▲ Devices, click Project, and then follow the on-screen instructions. – or – On select computer models, from the Start screen, click the HP Quick Access to Miracast icon, and then follow the on-screen instructions. Using video...
Navigating the screen You can navigate the computer screen in the following ways: Touch gestures on the TouchPad and (on select models) the touch screen ● Keyboard and mouse ● Touch gestures can be used on your computer's TouchPad or on a touch screen (select models only).
Tapping To make an on-screen selection, use the tap function on the TouchPad. Point to an item on the screen, and then tap one finger on the TouchPad zone to make a ● selection. Double-tap an item to open it. Using the TouchPad and gestures...
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or ● right. Chapter 5 Navigating the screen...
2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers ● together. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers ●...
2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press down to open the options menu for the ●...
Rotating (select models only) Rotating allows you to turn items such as photos. Place two separated fingers on the TouchPad zone. Move both fingers in an arching motion ● while maintaining uniform separation. A clockwise arching motion initiates a right rotation and a counter-clockwise motion initiates a left rotation.
Close an app Place 3 fingers on the center of the TouchPad zone and swipe your fingers all the way down to ● the bottom of the TouchPad until the app is closed. Chapter 5 Navigating the screen...
Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps. Display and select a charm With the charms, you can search, share, start apps, access devices, or change settings. With your finger, swipe from the right side of the TouchPad. Scroll up or down to switch between the charms, and then select the charm you want to open.
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Scroll up or down to switch between the charms, and then select the charm you want to open. Chapter 5 Navigating the screen...
Reveal and select open apps With your finger, press down in the middle of the left control zone to display the open apps. Swipe up or down to scroll between the open apps, and then select the app you want to open. Using the TouchPad and gestures...
Display the Customize icon The top-edge swipe allows you to display the Customize icon at the bottom of the Start screen. Customize allows you to move, resize, pin and unpin apps. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. Swipe your finger gently from the top edge of the TouchPad zone to reveal the Customize icon.
Switch between open apps The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Swipe your finger gently from the left edge of the TouchPad. ● Using the TouchPad and gestures...
Using touch screen gestures (select models only) A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad. You can also perform on-screen actions with the keyboard and mouse.
Tapping To make an on-screen selection, use the tap function. Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. ● Using touch screen gestures (select models only)
2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom out by placing two fingers apart on the screen and then moving your fingers together. ● Zoom in by placing two fingers together on the screen and then moving your fingers apart. ●...
Rotating Rotating allows you to turn items such as photos. Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, ● slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.
Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. Gently swipe your finger inward from the right edge of the display onto the screen to reveal the ●...
Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe displays app command options that allow you to customize apps. IMPORTANT: When an app is open, the top-edge gesture varies depending on the app. Gently swipe your finger from the top edge or the bottom edge to reveal the app command ●...
The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 69 instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen.
Using the hot keys A hot key is a combination of the key and the key or the key. To use a hot key: Briefly press the key, and then briefly press the second key of the combination. ▲ Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad.
Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation.
Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: Close the display. ● From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the ● charms. Click Settings, click the Power icon, and then click Sleep. To exit Sleep: Briefly press the power button.
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.
Regulatory, Safety and Environmental Notices for proper battery disposal. To access this See the guide, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 6 Managing power...
Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.
When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer might be higher than it would be with HP CoolSense on.
NOTE: To determine whether Hybrid Graphics or AMD Dual Graphics is installed on your computer, see your notebook graphics processor configuration and software Help. Both Hybrid Graphics and AMD Dual Graphics offer two modes for processing graphics: High Performance mode—Applications assigned to this mode run on the higher-performance ●...
NOTE: Due to hardware limitations, some applications can be run in only one of the two modes. For more information, see your Hybrid Graphics software Help. Using AMD Dual Graphics (select models only) The AMD Dual Graphics feature allows the AMD accelerated processing unit (APU) and the discrete AMD graphics card to work together.
Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: You drop the computer.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection. NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 3D DriveGuard.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available.
Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
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Check the computer-related customs regulations for each country or region on your ◦ itinerary. Check the power cord and adapter requirements for each location in which you plan to use ◦ the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.
Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.
Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software. For the location of the fingerprint reader on your computer, see...
Using HP SimplePass HP SimplePass provides an easy-to-use interface to help secure your computer and simplify the way you log on to your computer and password-protected websites. Use a registered fingerprint to: Log on to Windows. ● Access websites and other programs that require a logon.
Windows Update, select Change settings, and then follow the on-screen instructions. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this location, you can also register to receive automatic update notifications when they become available.
Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see Backing up, restoring, and recovering on page Using an optional security cable lock A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Updated versions of the BIOS may be available on the HP website. SoftPaqs . Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive...
After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. If you want to reset your computer using a minimized image, you can choose the HP Minimized ● Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery ● media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager ●...
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...
12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
14 volume up 48 caring for your computer 61 hard drive wireless 48 cleaning your computer 61 HP 3D DriveGuard 59 airport security devices 59 components hard drive light 6, 7 AMD Dual Graphics 57 bottom 17...
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74 identifying 12 Disk Defragmenter 60 USB flash drive 75 internal microphones, identifying memory card reader, identifying using HP Recovery media 73 12, 24 9, 11, 25 recovery media Internet connection setup 21 memory card, identifying 9, 11 creating 72...
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serial number 18 traveling with the computer 18, serial number, computer 18 54, 62 service labels turning off the computer 56 locating 18 setting password protection on unresponsive system 56 wakeup 51 USB 3.0 charging (powered) port, setup of WLAN 21 identifying 9, 10 Setup Utility (BIOS) passwords USB 3.0 ports, identifying 6, 8, 9,...