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Related Manuals for Aastra Amc 3
Summary of Contents for Aastra Amc 3
- Page 1 AMC 3 Admin User Guide for Android amc-3_android_ug_en_2012-10 October 29, 2012...
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Page 2: Table Of Contents
Contents Contents Welcome to Aastra ........Overview . - Page 3 Contents 8.6.8 Automatic Handover to VoIP ....27 Out-Of-Call Features ......28 8.7.1 Call Forwarding .
- Page 4 Contents 12 Administrator Settings ....... . 41 12.1 FMC Numbers .
- Page 5 ......55 14 Manual download from the Aastra portal ..... . 56...
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Page 6: Welcome To Aastra
The Aastra Mobile Client brings system telephony features to your mobile telephone. It takes just a few steps to install after which the Aastra Mobile Client Plus can be used immediately and conveniently without spending too much time learning it. -
Page 7: Introduction To The User Guide
Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the application. If individual features differ on the Aastra communications systems, a reference is made in this user’s guide. amc-3_android_ug_en_2012-10... -
Page 8: Introduction To The Amc
3 Introduction to the AMC 3 Introduction to the AMC Thank you for using the AMC for Android-based mobile phones. The AMC is a fixed- mobile convergence (FMC) application and runs on most phones based on the Android Version 2.3 and 4.0/4.1 . Fixed Mobile Convergence (FMC) is the integration of mobile phones into the fixed-line communications system of an enterprise. -
Page 9: How To Read This Manual
3 Introduction to the AMC 3.2 How to read this Manual This manual is designed to guide you step by step through the installation, configuration and usage of your AMC, providing you with useful hints and advice to facilitate the handling of your AMC. -
Page 10: Restrictions
4 Restrictions 4 Restrictions Please note that there are certain restrictions for third-party applications on practically all mobile platforms. There are some restrictions on the Android devices which the AMC is subject to. New smart phone types/models are released every week. To avoid solution complexity and to ease management, it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models. -
Page 11: By Mobile Os Version
4 Restrictions 4.3 By Mobile OS Version Please note that updates to lower battery consumption has been implemented on An- droid OS from version 2.2. To reduce power consumption as much as possible, the AMC has a configurable inactivation of the GPRS connection (refer to 12.5) and it is also capable of lowering the processor performance to improve battery life (refer to 12.7.16. - Page 12 4 Restrictions Connecting the device to a computer and accessing the SD Card may lead to a restart of the AMC. amc-3_android_ug_en_2012-10...
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Page 13: Data Usage Overview
5 Data Usage Overview 5 Data Usage Overview The following table clarifies exactly how much data usage is required for individual ser- vices of the AMC. The settings governing the allowed usage of cellular data channels are described in 12.5 on page 47. -
Page 14: Installation And Amc Configuration From The Amc Portal
6 Installation and AMC configuration from the AMC Portal 6 Installation and AMC configuration from the AMC Portal Currently, the easiest way to download and install the AMC on your phone is by using the Android Market Place. Alternatively you can download the client from the AMC portal using the provided link. -
Page 15: Opening The Application
6 Installation and AMC configuration from the AMC Portal After this reboot or immediately after the download of the file your AMC Android will be ready to use. 6.2 Opening the Application You will now be prompted to enter your AMC User Account key and mobile phone number (in international format). -
Page 16: Amc Configuration
6 Installation and AMC configuration from the AMC Portal 6.3 AMC configuration To avoid mobile operators blocking what they see as ”strange” SMS content - AMC downloads the configuration (settings, MLCR and features in named order) Over The Air. From the AMC Portal can be sent out either SMS or e-mail with the SW download link and as a second step the AMC User Account key. -
Page 17: General Operation
7 General Operation 7 General Operation of the AMC The AMC seeks to blend in seamlessly with the usability concepts of the platform it runs on, and tries to closely match the functionality of your smartphone’s native phone application. The following chapter contains all user-relevant information for the AMC: how to navigate within the AMC, and how to use in- and out-of-call features. -
Page 18: Home Screen Navigation
7 General Operation You have the option to move and sort your quick-dial contacts in the context- sensitive menu. If you have altered the standard feature codes on the AMCC, the Features button (with CFW and DnD) will not offer its services. Note: Please note that a user icon (i.e., with photo) will only be displayed if the contact is added from the native phonebook, and if the contact there contains... -
Page 19: Registration Status
7 General Operation 7.3 Registration Status This registration icon indicates that there is a VoIP-capable data connection. This data connection may be Wi-Fi or Packet Data(refer to 12.5 for information about Packet Data settings). This icon indicates that a system registration is in progress. The red icon appears if the system registration has failed. -
Page 20: Features Of The Amc
8 Features of the AMC 8 Features of the AMC The following explains all call related services of your AMC. General Availability of Features Available in- and out-call features depend on your PBX; for some features please consult your PBX documentation. More or less features than the ones described below might be available in your specific case. -
Page 21: Accepting Calls
8 Features of the AMC 8.2 Accepting Calls AMC calls can be accepted like all other calls by pressing the concerned key . Which calls are intercepted by the AMC is governed by the 12.6 setting. Caller ID The AMC for Android supports the transmission of Caller IDs ("see who’s calling") via the AMCC. -
Page 22: Corporate Contacts
8 Features of the AMC 8.4 Corporate Contacts You can search your local and the corporate con- tacts (if access is configured by your system admin- istrator) from the search bar. Click on the icon on the left end of the search bar to select "All Contacts"... -
Page 23: Call Types
8 Features of the AMC 8.5 Call Types There are several call types that you can select before dialing. They give you man- ual access to the potentially cost saving features of the AMC. Please see the picture below. Automatic Routing Administrators may specify and deploy routing rules (for Callback etc.) with in an (M)LCR Table and deploy it to the AMC. -
Page 24: Call-Through Call
2. The Anonymous Call Prefix has to be set in the Settings of your AMC, refer to 12.7.18. 3. An Access Code has to be configured on the AMCC to match the feature code that triggers an Anonymous Call on your PBX (please refer to the Aastra Mobile Client Controller Administrator Manual). amc-3_android_ug_en_2012-10... -
Page 25: In-Call Features
8 Features of the AMC 8.6 In-Call Features If a data channel (Wi-Fi or Packet Data) is available during a call, your AMC will enable the in-call features of your PBX. For example: The in call menu will not be available during a 2G call as no data access is possible during call (if no Wi-Fi is available for signaling). -
Page 26: Hold Call
Toggle conveniently between the held party and the second call by touching their call cards in the Call Details screen. The name of this feature differs depending on the used Aastra En- terprise Communications PBX.It is either "Enquiry" or "Consulta- tion". -
Page 27: Handover To Voip
8 Features of the AMC Muted Calls Please note that a muted VoIP call may be unmuted when a handover from VoIP to cellular networks is done. The AMC will display a warning message if this occurs. 8.6.7 Handover to VoIP It is also possible to trigger a manual Handover to VoIP if the Wi-Fi coverage is good enough, as above the selection can be found in the AMC Main Menu. -
Page 28: Out-Of-Call Features
Pickup Groups There might also be adjustments to be made on the AMCC and PBX-side. Please consult the Aastra Mobile Client Controller Administrator Manual (keywords: PBX Access Codes, Pickup Groups). 8.7.3 Call Retrieve This out-call feature enables you to fetch a call from the waiting loop. If this does not work as expected, please verify that your PBX supports this feature, and contact support if the problem persists. -
Page 29: Voice Mail
8 Features of the AMC 8.7.4 Voice Mail Listen to your corporate voice mail with this option. Click on the selection in the AMC Main Menu. A waiting voice message will be indicated by a small cassette icon just left of the icon for the mobile network signal strength in the upper right corner of the AMC screen. -
Page 30: Im And Presence
9 IM and Presence 9 IM and Presence The AMC enables basic mobile presence and the ability to chat with your smartphone. Immediately after the required settings have been configured (see infobox below), the Online/Offline Presence Status will be displayed in the tab "Chat" of the Home screen. Required Settings IM/Presence has to be turned On (refer to 12.9.1) and the Default IM Host (refer to 12.9.2) has to be configured correctly on the AMC, and profiles of... -
Page 31: Parallel Chats
9 IM and Presence 9.3 Parallel Chats It is also possible have several conversations at the same time. All ongoing chats will be displayed as a list in the Chat screen. If a data connection is available, your default pres- ence state will be "Online". -
Page 32: Mobile Least-Cost Routing (Mlcr)
These ’rout- ing rules’ can be deployed to the AMC from the Aastra administration por- tal by the Administrator. The Administrator can configure several different MLCR lists in the Portal to customize the MLCR rules for each user if nec- essary.However, a different routing feature can be selected manually by the... -
Page 33: Sim Switch
10 Mobile Least-Cost Routing (MLCR) A Callback is invoked via HTTPS . The AMC also sends the phone number that you would actually like to call (1). The AMCC in return calls the AMC (2) and the destination number (3). The two calls are connected as soon as they are established. Further Configuration: HTTPS Callback HTTPS is enabled automatically on the AMCC. -
Page 34: User Settings
User Account on the AMCC. If your AMC has been preconfigured, simply skip the Configuration chapter. However, you may want to consult it, to fully understand how your AMC works. The AMC downloads the configuration from the Aastra portal. 11.1 FMC Numbers 11.1.1 Fast Forwarding Number Configure the phone number for the phone you want to have as Fast Forwarding des-... -
Page 35: Dual Mode Settings
11 User Settings Note: Emergency numbers do not have to be specified here, as they are treated sep- arately. The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC. If you have any special or regional numbers however, you can configure them here. -
Page 36: Network Settings
11 User Settings 11.4 Network Settings The following settings manage the use of Packet Data for all services offered by the AMC. 11.4.1 Network Preferences Unlike Wi-Fi connections, cellular connections cannot carry data. Availability of data channels depends on your provider and on your contract. Many contracts come with a certain amount of data traffic included Packet Data. -
Page 37: Call Preference
11 User Settings 11.5 Call Preference By setting the Dial Mode you can configure in which situations your AMC shall handle incoming and outgoing calls. The rule you choose here will only be applied if the AMC is activated. 11.5.1 Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC. -
Page 38: Automatic Start
11 User Settings 11.5.3 Automatic Start If Automatic Start is enabled, the AMC will be started automatically whenever the phone is switched on. 11.5.4 Handover Settings The following settings determine when a handover from a VoIP call to a cellular call (and vice versa) is triggered. -
Page 39: Log Level
11 User Settings 11.5.9 Log Level This setting should only be used by administrators for testing and/or trouble shooting. Using these options is only suitable for advanced administrators. Terminal View live logs with the setting Terminal and the ddms.exe (which is part of the Android SDK). -
Page 40: About Application
11 User Settings 11.7 About Application If asked for the version of your AMC for Android, for support reasons or others, the About Application section will give you all relevant details. amc-3_android_ug_en_2012-10... -
Page 41: Administrator Settings
12 Administrator Settings 12 Administrator Settings Tap on the screen three times anywhwere in the "About" view of the setting section to open a prompt to enter the passphrase for access to the administrator settings.Passphrases change over time (every day/24h), and can be retrieved from our support team. These settings are blocked from user modification to ensure aptness of settings. -
Page 42: Ims Wlan To Cellular
12 Administrator Settings All of the services offered by the AMC are exclusively available for configured users. However, some users might have several SIM cards, mostly for taking advantage of lower tariffs in different countries. It is possible to configure up to ten cell phone (SIM card) numbers per user, but only one at a time will be "active". - Page 43 12 Administrator Settings AMCC uses towards the AMC. If the MTC Number is set, all Enterprise calls must come with this Caller ID otherwise they will not be handled by the AMC. In order to make sure that the number is positively matched, you have to enter your PBX number in international format.
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Page 44: Call Reverse Number
12 Administrator Settings 12.1.5 Call Reverse Number The Call Reverse Number is only mandatory if the feature is to be used. It has to be a number, again in international format, that has been configured for the Call Reverse purpose on the AMCC. This can be enabled and disabled globally;... -
Page 45: Exception Numbers
12 Administrator Settings 12.1.8 Exception Numbers Specify numbers that must be dialed directly in all cases. The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC. To specify more than one number, separate them with dashes "-"... -
Page 46: Registrar And Port Settings
12 Administrator Settings 12.3.1 Registrar and Port Settings The IP address and port that have to be entered here, as well as your user credentials, should be given to you by your system administrator. 12.3.2 Username and Password The Username is the username that has been registered on the AMCC. Usually it is your corporate phone number (to make it unique in the system). -
Page 47: Mic Alc
12 Administrator Settings 12.4.2 Mic ALC This setting enables automatic volume control (”clipping prevention”). An algorhythm using "Max Index Spread" and "Max Loops" sets the effect of this setting. Please do not alter these settings, unless advised to do so. 12.5 Network Settings The following settings manage the use of Packet Data for all services offered by the AMC. -
Page 48: Call Preference
12 Administrator Settings 12.5.2 VoIP over 3G Check the box behind the setting VoIP over 3G to enable VoIP calls over Packet Data. Please note that the information given above - about battery life etc. - also apply to this setting. -
Page 49: Misc. Settings
12 Administrator Settings 12.7 Misc. Settings 12.7.1 Automatic Start If Automatic Start is enabled, the AMC will be started automatically whenever the phone is switched on. 12.7.2 International Prefix In this field you can specify with which characters a leading plus "+" should be replaced whenever it is signaled in DTMF. -
Page 50: Handover Settings
12.7.6 OTA-URL The OTA-URL is the link to the Aastra administration portal, from where the AMC will download the configuration (including license), Feature file and LCR file. 12.7.7 Operator Supported Dialing (OSD) Some operators can call your configured PBX Dialing-in number automatically. -
Page 51: Feature Access
12 Administrator Settings 12.7.10 Feature Access Note: This setting is only needed if Operator Supported Dialing (OSD) is used! Refer to 12.7.7. Enter a number here that makes your PBX route a call to the AMCC. This number will then be dialed to ensure the functionality of out-call features such as Call Forwarding in conjunction with OSD. -
Page 52: Proximity Sensor
12 Administrator Settings 12.7.15 Proximity Sensor The proximity sensor detects if the smartphone is held against the ear and then disables the touch screen to avoid unintentional feature selections and the like. Note: On some devices, especially by HTC, this may also lower the performance of the phone’s processor which has adverse effects on the audio quality. -
Page 53: Log Level
12 Administrator Settings 12.7.19 Log Level This setting should only be used by administrators for testing and/or trouble shooting. Using these options is only suitable for advanced administrators. Terminal View live logs with the setting Terminal and the ddms.exe (which is part of the Android SDK). -
Page 54: Default Im Host
12 Administrator Settings 12.9.2 Default IM Host If you would like to use the IM and Presence service of the AMC, the host URI of the desired Default IM Host in your network has to be entered here. Contact your adminis- trator for further information. -
Page 55: Factory Reset Of The Amc
13 Factory Reset of the AMC 13 Factory Reset of the AMC It is possible to do a quick, but complete factory reset. Open the Settings and click on Menu for a context- sensitive menu. It will give you the option to execute a factory reset which will delete all configurations made. -
Page 56: Manual Download From The Aastra Portal
14 Manual download from the Aastra portal 14 Manual download from the Aastra por- On top of the automatic download of information from the Aastra portal that the AMC initiates it is also possible for you as a user to manually request download of informa- tion. - Page 57 Aastra Tech- nologies Limited. NOTICE The information in this document is subject to change without notice.