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HP Spectre
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP Spectre

  • Page 1 HP Spectre Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 3 Display ..............................3 Button, speakers, and other components ..................... 4 Keys ..............................6 Lights ..............................7 TouchPad ............................. 8 Left side ..............................9 Right side ............................10 Rear ..............................
  • Page 6 Solid-state drive ......................... 33 WLAN module ........................34 Fan ............................. 35 RJ-45 module cover ......................35 System board ........................37 Heat sink ..........................40 Speakers ..........................41 USB/Audio board ....................... 43 TouchPad module ......................45 TouchPad LED board ......................46 Power connector cable ......................
  • Page 7 Restoring using the restore media ..................71 Changing the computer boot order ..................71 Backing up and recovering your information ..................71 Using Windows Backup and Restore ................72 Using Windows system restore points ................73 When to create restore points ................73 Create a system restore point ................
  • Page 8 viii...
  • Page 9: Product Description

    256-GB SSD Audio and video Dual array digital microphones Two integrated stereo speakers HP TrueVision high-definition webcam (fixed, no tilt, 1280×720 by 30 frames per second) Ethernet Integrated 10/100/1000 GB network interface card (NIC) Wireless Integrated WLAN options by way of wireless module...
  • Page 10 Category Description HP Multi-Format Digital Media Reader supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended Capacity (SDxC) Card ● Ports 3-pin AC power (non-smart pin) ●...
  • Page 11: External Component Identification

    Record sound. Webcam light On: The webcam is in use. HP TrueVision HD Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > CyberLink YouCam.
  • Page 12: Button, Speakers, And Other Components

    Button, speakers, and other components Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 13 Component Description Speakers (2) Produce sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
  • Page 14: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, the spacebar, or the key. Windows logo key Displays the Windows Start menu. Action keys Execute frequently used system functions.
  • Page 15: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
  • Page 16: Touchpad

    Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ●...
  • Page 17: Left Side

    Left side Component Description ● RJ-45 (network) lights (2) Green: The network is connected. ● Amber: Activity is occurring on the network. RJ-45 (network) jack Connects a network cable. HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.
  • Page 18: Right Side

    Right side Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
  • Page 19 Component Description ● AC adapter light White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Power connector Connects an AC adapter. Right side...
  • Page 20: Rear

    Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom Component Description Speakers (4)
  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer. Item Description Function Product name This is the product name affixed to the front of the computer.
  • Page 22: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number Display panel 692891-001 Top cover 689961-001 689962-001 Antenna 692885-001 Speaker kit (rear) 689952-001 Backlit keyboard (with backlight) (includes keyboard cable): Backlit keyboard in black finish: For use in the United States 689943-001 For use in the United Kingdom and Singapore 689943-031 For use in Germany 689943-041...
  • Page 24 Item Component Spare part number (13) RJ-45 cover 689948-001 (14) System board System board for use only with computer models equipped with an Intel 1.7GHz processor 689957-001 (includes processor and replacement thermal material). System board for use only with computer models equipped with an Intel 1.9GHz processor 689958-001 (includes processor and replacement thermal material).
  • Page 25: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 692888–001 13.3" HD, WLED, BrightView display panel 692891–001 Webcam/microphone module 689965-001 Display cable 692889–001 Hinge covers: Hinge covers 689940–001 Side hinge covers 689940–001 Hinge brackets 689940–001 Display enclosure 694726–001 Display assembly subcomponents...
  • Page 26: Mass Storage Device

    Mass storage device Item Component Spare part number Hard drive (mSATA solid-state drive) 128-GB solid-state (SSD) drive 689953-001 256-GB solid-state (SSD) drive 689955-001 Screws (not illustrated) Miscellaneous parts Component Spare part number AC adapter (non-smart): 65-W PFC RC V 2-wire AC adapter (non-smart) for use in all countries and regions 613149-001 Power cord (3-pin, black, 1.83-m): For use in North America...
  • Page 27: Sequential Part Number Listing

    Component Spare part number For use in the People's Republic of China 490371-AA1 For use in Taiwan 490371-AB1 For use in South Korea 490371-AD1 For use in India 490371–D61 Screw Kit 689949-001 Sequential part number listing Spare part Description number 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011...
  • Page 28 Spare part Description number 689943–031 Backlit keyboard in black finish for use in the United Kingdom and Singapore (includes keyboard cable) 689943–041 Backlit keyboard in black finish for use in Germany (includes keyboard cable) 689943–051 Backlit keyboard in black finish for use in France (includes keyboard cable) 689943–061 Backlit keyboard in black finish for use in Italy (includes keyboard cable) 689943–071...
  • Page 29 Spare part Description number 689959-001 System board for use only with computer models equipped with an Intel 2.0GHz processor (includes processor and replacement thermal material) 689960-001 Thermal pad 689961-001 Top cover in black finish for use in the United States 689962-001 Top cover in black finish for use in the United Kingdom 689965-001...
  • Page 30: Removal And Replacement Procedures

    Removal and replacement procedures CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty. Preliminary replacement requirements...
  • Page 31: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 32 Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 33: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 34: Component Replacement Procedures

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 35: Service Label

    Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label, which is found on the bottom of the computer. Item Component Description Product name This is the product name affixed to the front of the computer.
  • Page 36 Separate the bottom enclosure from the unit at the rear edge and remove the bottom enclosure. NOTE: To remove the bottom enclosure, use a thin, non-conductive tool such as the HP Tool Shroud separator. This tool is available on the HP website.
  • Page 37: Battery

    Battery Description Spare part number 4-cell, 45WHr 3.05AH Li-ion battery 685989-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 38 Remove the battery from the computer (2). Reverse this procedure to install the battery. Chapter 4 Removal and replacement procedures...
  • Page 39: Rtc Battery

    RTC battery Description Spare part number RTC battery 686922-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 40 Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery, make sure the “+” sign faces up. Chapter 4 Removal and replacement procedures...
  • Page 41: Solid-State Drive

    Solid-state drive Description Spare part number 128-GB mSATA solid-state drive (SSD) 689953-001 256-GB mSATA solid-state drive (SSD) 689955-001 Before removing the SSD, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 42: Wlan Module

    WLAN module Description Spare part number Intel Centrino® Advanced-N 6235 + Bluetooth combo w/* 2 Antennas (802.11 a/g/n) 670292-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 43: Fan

    Description Spare part number 692890-001 Before removing the fan: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 44 Before removing the RJ-45 module cover: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 45: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with an Intel 1.7GHz processor, but not WWAN 689957-001 capability (includes replacement thermal material) For use only with computer models equipped with an Intel 1.9GHz processor, but not WWAN 689958-001 capability (includes replacement thermal material) For use only with computer models equipped with an Intel 2.0GHz processor, but not WWAN...
  • Page 46 ● Backlit keyboard cable (4) ● Backlit keyboard light cable (5) ● TouchPad LED cable (6) ● RTC cable (7) ● TouchPad cable (8) ● Power connector cable (9) Remove the 5 Phillips PM 2.0x3.0 screws (1). Chapter 4 Removal and replacement procedures...
  • Page 47 Remove the system board (2). Reverse this procedure to install the system board. Component replacement procedures...
  • Page 48: Heat Sink

    Heat sink Description Spare part number Heat sink 689938-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 49: Speakers

    Remove the heat sink (2). Reverse this procedure to install the heat sink.. CAUTION: These screws must be installed in the sequence that is marked on the heat sink so that the correct pressure is applied to the processor and other components. Speakers Description Spare part number...
  • Page 50 Remove the Phillips PM screws securing each half of the front speaker (2). Remove the speaker cables (3) that are routed on each side of the front area. Remove the speakers (4). Reverse this procedure to install the front speakers. Before removing the rear speaker, follow these steps;...
  • Page 51: Usb/Audio Board

    Remove the 2 Phillips PM 4.0 millimeter screws (2), and then remove the rear speakers (3). USB/Audio board Description Spare part number USB/Audio board (includes digital media card reader) 689947-001 Before removing the USB/Audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52 Remove the USB/Audio board (6). Reverse this procedure to install the USB/Audio board. Chapter 4 Removal and replacement procedures...
  • Page 53: Touchpad Module

    TouchPad module Description Spare part number TouchPad button board (includes cable) 689946-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 54: Touchpad Led Board

    Remove the TouchPad button board and cable (2). Reverse this procedure to install the TouchPad button board and cable. TouchPad LED board Description Spare part number TouchPad LED board 689945-001 Remove the TouchPad LED board: Disconnect the TouchPad LED board cable (1). Chapter 4 Removal and replacement procedures...
  • Page 55: Power Connector Cable

    Unclip the TouchPad LED board (2), and then remove it (3). Power connector cable Description Spare part number Power connector cable (includes bracket) 689937-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 56 Remove the 2 screws that secure the right hinge (1), and then rotate the hinge to the open position (2). Disconnect the power connector cable (1), and then remove the power connector and cable (2). Reverse this procedure to install the power connector and cable. Chapter 4 Removal and replacement procedures...
  • Page 57: Power Button Board

    Power button board Description Spare part number Power button board 689944-001 Before removing the Power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 58 Remove the Power button board (3). NOTE: The Power button board's cable is soldered on. . Chapter 4 Removal and replacement procedures...
  • Page 59: Display Panel

    Display panel Description Spare part number 13.3-in, LED, BrightView SVA display panel 692891-001 Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 60 Remove the top cover from the display assembly. Loosen the bottom edge of the plastic bezel cover (1) from all four sides of the display panel. Loosen the left and right side edges of the plastic bezel cover (2), and then loosen the top edge of the plastic bezel cover (3).
  • Page 61 Slide the hinge covers outwards (1), and then release the secondary hinge covers (2). NOTE: Remove any tabs or tape adhering to the display panel. Remove the 6 Phillips PM screws (1) from the hinge brackets, and then remove the hinge brackets (2).
  • Page 62 Rotate the hinges to the open position (1), and then remove the 2 Phillips PM screws (2). Remove the display panel (3). Remove the adhesive tape from the display panel cable connector (1). Disconnect the display panel cable connector (2) from the display panel (2). Remove the panel cable from the clips on the left edge (1), and then loosen the cable from the adhesive tape (2).
  • Page 63: Webcam Assembly

    Disconnect the cable from the webcam (3). Reverse this procedure to install the display panel. Webcam assembly Description Spare part numbers Webcam assembly 689965-001 Before removing the webcam assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64: Backlit Keyboard

    ▲ Lift the webcam from the display panel (1), and then remove the webcam assembly (2). Backlit keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country or region: Spare part number: For use in country or region: Spare part number: Backlit keyboard in black finish: For use in the United States...
  • Page 65 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 66: Wlan Antenna Cables

    Remove the keyboard bracket (1). Make sure the keyboard cables are disengaged from the bracket as you remove the keyboard bracket (2). Make sure to push the keyboard cables through the bracket. Remove the 3 black Phillips PM 2x2 screws (1), and then remove the 3 Phillips PM 1.6 screws (2).
  • Page 67: Top Cover

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the display panel (see Display panel on page 51). Remove the base enclosure (see Base enclosure on page 27).
  • Page 68 Before removing the top cover from the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 69: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 70: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...
  • Page 71: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 72: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility.
  • Page 73: Using System Diagnostics

    Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.
  • Page 74: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current...
  • Page 75 Metric U.S. Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 mm × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) 13.3-inch display specifications...
  • Page 76: Backup And Recovery

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive so that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.
  • Page 77: Performing A System Recovery

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.
  • Page 78 To restore the computer from the recovery partition, follow these steps: Access HP Recovery Manager in either of the following ways: ● Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Manager. – or –...
  • Page 79: Restoring Using The Restore Media

    – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed. Press at system bootup.
  • Page 80: Using Windows Backup And Restore

    Guidelines: ● Create system restore points using the Windows® System Restore feature, and periodically copy them to an optical disc using an optional external optical drive (purchased separately) or an external hard drive. For more information on using system restore points, refer to Using Windows system restore points on page ●...
  • Page 81: Using Windows System Restore Points

    Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.
  • Page 82: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 83 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm²...
  • Page 84: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 9 Recycling...
  • Page 85: Index

    AC adapter, spare part numbers specifications 66 18, 19 display assembly HDMI port, identifying 9 action keys spare part numbers 51 HP Recovery Manager 69 identifying 6 display panel audio, product description 1 removal 51 integrated webcam light, audio-out (headphone) jacks 10...
  • Page 86 hard drives 1 Speaker Kit, spare part number mass storage device keyboard 2 precautions 23 memory module 1 speakers removal 33 microphone 1 removal 41 spare part numbers 18, 33 operating system 2 spare part number 41 memory module pointing device 2 speakers, identifying 5 product description 1 ports 2...
  • Page 87 WLAN module removal 34 spare part numbers 19, 34 workstation guidelines 25 Index...

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