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Dell OptiPlex 9020 Owner's Manual
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Dell OptiPlex 9020 Owner's Manual

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Dell OptiPlex 9020 Small Form Factor
Owner's Manual
Regulatory Model: D07S
Regulatory Type: D07S001

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Summary of Contents for Dell OptiPlex 9020

  • Page 1 Dell OptiPlex 9020 Small Form Factor Owner's Manual Regulatory Model: D07S Regulatory Type: D07S001...
  • Page 2 Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth word mark is a registered ® trademark and owned by the Bluetooth SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi is a registered ® ®...

  • Page 3: Table Of Contents

    Contents 1 Working on Your Computer....................... 5 ........................5 Before Working Inside Your Computer ............................6 Turning Off Your Computer ........................6 After Working Inside Your Computer 2 Removing and Installing Components..................7 ..............................7 Recommended Tools ..............................7 System Overview ................................ 7 Inside view ..............................8 Removing the Cover...
  • Page 4 Deleting or Changing an Existing System and/or Setup Password ..........................43 Disabling a System Password 4 Diagnostics..........................45 ................45 Enhanced Pre-Boot System Assessment (ePSA) Diagnostics 5 Troubleshooting Your Computer.....................47 ............................47 Power LED Diagnostics ................................48 Beep Code ..............................48 Error Messages 6 Specifications..........................53 7 Contacting Dell.......................... 61...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Turning Off Your Computer

    CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. If required, verify that the computer works correctly by running the Dell Diagnostics.

  • Page 7: Removing And Installing Components

    Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe System Overview The figure below displays the inside view of the Small Form Factor after the base cover has been removed.

  • Page 8: Removing The Cover

    6. drive cage 7. optical drive 8. power switch 9. input/output (I/O) Panel 1. memory module 2. speaker 3. front bezel 4. system fan Removing the Cover Before Working Inside Your Computer . Follow the procedures in Pull-up the cover-release latch and lift the cover. Lift the cover upward to a 45–degree angle and remove it from the computer.

  • Page 9: Installing The Cover

    Installing the Cover Place the cover on the chassis. Press down on the cover till it clicks into place. After Working Inside Your Computer . Follow the procedures in Removing the Front Bezel Before Working Inside Your Computer . Follow the procedures in Remove the cover.

  • Page 10: Installing The Front Bezel

    Installing the Front Bezel Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front. Push the bezel toward the computer to engage the front bezel retention clips until they click into place. Install the cover.
  • Page 11 Pull the release lever away from the expansion card until you release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer.

  • Page 12: Installing The Expansion Card

    Installing The Expansion Card Insert the expansion card into the connector on the system board and press down to secure it in place. Install the cover After Working Inside Your Computer . Follow the procedures in Removing the Wireless Local Area Network (WLAN) Card Before Working Inside Your Computer .

  • Page 13: Installing The Wlan Card

    Installing the WLAN Card Place the WLAN card on the connector and press down. Press the latch to secure the WLAN card. Place the antenna puck on the connector and tighten the screws that secure it to the computer. Install the cover. After Working Inside Your Computer .

  • Page 14: Installing The Optical Drive

    Repeat steps 3 to 5 to remove the second optical drive (if available). Installing the Optical Drive Insert the optical drive into the bracket. Slide the optical drive to insert it into the drive cage. Connect the data and power cables to the optical drive. Install the cover.

  • Page 15: Installing The Drive Cage

    Slide the blue drive-cage handle toward unlock position and lift the hard drive cage from the computer. Installing the Drive Cage Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive. Connect the data and power cables to the back of the hard drive.

  • Page 16: Removing The Hard Drive

    Removing the Hard Drive Before Working Inside Your Computer . Follow the procedures in Remove the: a) cover b) optical drive c) drive cage Press the retention clips inwards and slide the hard-drive bracket out from the drive cage. Flex the hard-drive bracket and remove the hard drive from the bracket. Remove the screws that secure the mini hard drive to the hard-drive bracket and remove the hard drive from its bracket.

  • Page 17: Removing The Speaker

    Install the: a) drive cage b) optical drive c) cover After Working Inside Your Computer . Follow the procedures in Removing the Speaker Before Working Inside Your Computer . Follow the procedures in Remove the: a) cover b) optical drive c) drive cage Disconnect the speaker cable from the system board and release it from the securing tab inside the chassis.

  • Page 18: Removing The Memory

    • Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have identical configurations. • Memory modules must be installed beginning with the first socket. NOTE: The memory sockets in your computer may be labeled differently depending on the hardware configuration.

  • Page 19: Installing The System Fan

    Pry and remove the system fan away from the grommets securing it to the front of the computer. Then, press the grommets inward along the slots and pass through the chassis. Installing the System Fan Place the system-fan in the chassis. Pass the grommets through the chassis and slide outward along the groove to secure it in place.

  • Page 20: Removing The Power Switch

    Removing the Power Switch Before Working Inside Your Computer . Follow the procedures in Remove the: a) cover b) front bezel c) optical drive d) drive cage Disconnect the power-switch cable from the system board. Press the clips on both side of the power switch to release it from the chassis and remove the power switch along with its cable from the computer.

  • Page 21: Removing The Input/Output (I/O) Panel

    Install the: a) drive cage b) optical drive c) front bezel d) cover After Working Inside Your Computer . Follow the procedures in Removing the Input/Output (I/O) Panel Before Working Inside Your Computer . Follow the procedures in Remove the: a) cover b) optical drive c) drive cage...

  • Page 22: Installing The Input/Output (I/O) Panel

    Installing the Input/Output (I/O) Panel Insert the I/O panel into the slot on the chassis front. Slide the I/O panel to secure it to the chassis. Tighten the screw to secure the I/O panel to the chassis. Connect the I/O panel or FlyWire cable and audio cable to the system board. Thread the I/O panel or FlyWire cable into the fan-shelter clip.
  • Page 23 Remove the screws that secure the power supply to the back of the computer. Push in on the blue release tab and slide the power supply towards the front of the computer. Lift the power supply out of the computer...

  • Page 24: Installing The Power Supply

    Installing the Power Supply Place the power supply in the chassis and slide towards the back of the computer to secure it. Tighten the screws securing the power supply to the back of the computer. Connect the 4-pin and 8–pin power cables to the system board. Thread the power cables into the chassis clips.

  • Page 25: Installing The Coin-Cell Battery

    Installing the Coin-Cell Battery Place the coin-cell battery into its slot on the system board. Press the coin-cell battery downward until the release latch springs back into place and secures it. Install the: a) drive cage b) front bezel c) cover After Working Inside Your Computer .

  • Page 26: Installing The Heat Sink Assembly

    Installing the Heat Sink Assembly Place the heat-sink assembly into the chassis. Tighten the captive screws to secure the heat-sink assembly to the system board. Connect the fan cable to the system board. Place the fan shroud on the fan and push to click in place. Install the cover After Working Inside Your Computer .

  • Page 27: Installing The Processor

    Installing the Processor Insert the processor into the processor socket. Ensure the processor is properly seated. Gently lower the processor cover. Press the release lever down and then move it inward to secure it with the retention hook. Install the heat-sink assembly. Install the cover.

  • Page 28: System Board Components

    System Board Components The following image displays the system board layout. 1. power connector 11. HDD/ODD power connector 2. processor socket 12. SATA connectors 3. system fan connector 13. internal speaker connector 4. memory module connectors 14. RTC reset (RTCRST) jumper 5.

  • Page 29: Installing The System Board

    Remove the screws that secure the system board to the chassis. Turn the hex screw counter clockwise and remove from the system board. Remove the system board from the chassis. Installing the System Board Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. Tighten the screws securing the system board to the chassis.

  • Page 31: System Setup

    Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 32: System Setup Options

    Keys Navigation <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. <Tab> Moves to the next focus area. NOTE: For the standard graphics browser only. <Esc>...
  • Page 33 Table 3. System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated NIC to: • Enable UEFI Network Stack (disable by default) • Disabled • Enabled • Enabled w/PXE default value •...
  • Page 34 Option Description SMART Reporting This field controls if the hard drive errors for the integrated drives are reported during system startup. This technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. • Enable SMART Reporting - This option is disabled by default. Boot Support is enabled, the USB Configuration This field configures the integrated USB controller.
  • Page 35 Option Description • System Password Min • System Password Max System Password and the internal HDD password prompts Password Bypass Allows you to bypass the during a system restart. • Disabled - Always prompt for the system and internal HDD password when they are set.
  • Page 36 Option Description This option is set to Enable by default. Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set. • Enable Admin Setup Lockout - This option is not set by default. HDD Protection Support Allows you to enable or disable the HDD Protection feature •...
  • Page 37 Hard Disk Confirguration or partition have been changed • Memory capcity over 8GB installed. • System or HDD pasword is enabled • A Dell Encryption Accelerator is installed • The Block Sleep setting is enabled Table 7. Power Management Option Description...
  • Page 38 Option Description • Every Day - The system will power up every day at the time you specified above . • Weekdays - The system will power up Monday through Friday at the time you specified above. • Select Days - The system will power up on days selected above at the time you specified above.
  • Page 39 Table 8. POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is enabled by default. Keyboard Errors Specifies whether keyboard related errors are reported when it boots. This option is enabled by default.
  • Page 40 Option Description Integrated NIC control in the System NOTE: This field is only relevant when the Configuration group is set to Enabled with ImageServer . Server IP Address Specifies the primary static IP address of the ImageServer with which the client software communicates.

  • Page 41: Updating The Bios

    Restart the computer. Go to dell.com/support. If you have your computer's Service Tag or Express Service Code: NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect Service Tag.

  • Page 42: Assigning A System Password And Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature disabled. Assigning a System Password and Setup Password You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when Password Status is Unlocked.

  • Page 43: Disabling A System Password

    Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>. NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the System and/or Setup password, confirm the deletion when promoted. Press <Esc>...

  • Page 45: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 47: Troubleshooting Your Computer

    Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process.

  • Page 48: Beep Code

    Alert! Previous The computer failed to complete the boot routine three consecutive times for the same error. attempts at booting Contact Dell and report the checkpoint code (nnnn) to the support technician this system have failed at checkpoint [nnnn]. For help in...
  • Page 49 Error Message Description Decreasing available One or more memory modules may be faulty or improperly seated. Re-install the memory memory modules and, if necessary, replace them. Diskette drive 0 seek A cable may be loose or the computer configuration information may not match the hardware failure configuration.
  • Page 50 Error Message Description Memory double word A memory module may be faulty or improperly seated. Reinstall the memory modules and, if logic failure at necessary, replace them. address, read value expecting value Memory odd/even A memory module may be faulty or improperly seated. Reinstall the memory modules and, if logic failure at necessary, replace them address, read value...
  • Page 51 Dell. Write fault The operating system cannot write to the floppy or hard drive. Write fault on The operating system cannot write to the floppy or hard drive.

  • Page 53: Specifications

    Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 15. Processor Feature Specification Processor type Intel Core i3/i5/i7 series Total Cache...
  • Page 54 Table 19. Network Feature Specification Integrated Intel I217LM Ethernet capable of 10/100/1000 Mb/s communication Table 20. System Information Feature Specification System chipset Intel 8 series Express chipset DMA Channels two 8237 DMA controllers with seven independently programmable channels Interrupt Levels Integrated I/O APIC capability with 24 interrupts BIOS Chip (NVRAM) 12 MB...
  • Page 55 Feature Specification Mini-Tower none Small Form Factor none Ultra Small Form Factor up to one Mini Card Table 23. Drives Feature Specification Externally Accessible (5.25-inch drive bays) Mini-Tower Small Form Factor one slim-optical drive bay Ultra Small Form Factor one slim-optical drive bay Internally Accessible 3.5-inch SATA drive bays 2.5-inch SATA drive bays...
  • Page 56 Feature Specification Video • 15-pin VGA connector • two 20-pin DisplayPort connectors NOTE: Available video connectors may vary based on the graphics card selected. Table 25. Internal Connectors Feature Specification PCI 2.3 data width (maximum) — 32 bits Mini-Tower one 120-pin connector Small Form Factor, Ultra Small Form Factor none PCI Express x1 data width (maximum) —...
  • Page 57 Feature Specification System Fan one 5-pin connector Front panel control: Mini-Tower • one 6–pin connector • two 20–pin connector Small Form Factor • one 6-pin connector • one 10-pin connector • one 12-pin connector • one 20-pin connector Ultra Small Form Factor •...
  • Page 58 Feature Specification Green — a good 100 Mbps connection exists between the network and the computer. Orange — a good 1000 Mbps connection exists between the network and the computer. Off (no light) — the computer is not detecting a physical connection to the network.
  • Page 59 Feature Specification Storage 5 percent to 95 percent (non-condensing) Maximum vibration: Operating 0.26 GRMS Storage 2.20 GRMS Maximum shock: Operating 40 G Storage 105 G Altitude: Operating –15.20 m to 3048 m (–50 ft to 10,000 ft) Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft) Airborne contaminant level G1 or lower as defined by ANSI/ISA-S71.04-1985...

  • Page 61: Contacting Dell

    Contacting Dell NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.

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