Related Manuals for Cisco TELEPRESENCE ISDN GATEWAYS 2.0
Summary of Contents for Cisco TELEPRESENCE ISDN GATEWAYS 2.0
- Page 1 Cisco TelePresence ISDN Gateways Version 2.0 Online help (printable format) D14659.02 December 2010...
-
Page 2: Table Of Contents
Contents Contents Logging into the web interface .................... 7 Failing to log into the web interface ..................8 Invalid passwords ............................ 8 Getting started with the ISDN gateway ................9 Making calls with the ISDN gateway .................. 11 ISDN to IP calls ............................. 11 IP to ISDN calls ............................. - Page 3 Contents Adding dial plan rules ..........................29 Updating dial plan rules ......................... 32 Example dial plan rules...................... 33 Allocating bandwidth using rules for IP to ISDN calls ................33 Allocating bandwidth using rules for ISDN to IP calls ................34 Forwarding ISDN calls to an operator or a conference ................
- Page 4 Contents Current IP status............................ 58 Configuring IP services ..................... 59 Configuring SNMP settings ....................61 System information ..........................61 Configured trap receivers........................62 Access control ............................62 Configuring QoS settings ....................63 About QoS configuration settings ......................63 ToS configuration ..........................64 DiffServ configuration ..........................
- Page 5 Contents Upgrading the loader software image ..................... 85 Backing up and restoring the configuration..................... 86 Enabling ISDN gateway features ......................86 Shutting down and restarting the ISDN gateway ............... 88 Displaying general status ....................89 Displaying ISDN status ...................... 90 Displaying hardware health status ..................
- Page 6 Contents Downloading individual voice prompts................... 109 Deleting customized voice prompts ....................109 Voice prompt specification ........................110 Making the best possible recordings ..................... 110 Customization: More information ..................111 Precedence ..........................111 The factory default file set ........................111 Localization files ..........................111 Customization files ..........................
-
Page 7: Logging Into The Web Interface
Logging into the web interface Logging into the web interface The Cisco TelePresence ISDN gateway web interface is used for administering the Cisco TelePresence ISDN GW 3241 and ISDN GW MSE 8321, monitoring the progress of active and completed calls, managing dial plans and users, and for obtaining event logging information for reference or for troubleshooting complex issues. -
Page 8: Failing To Log Into The Web Interface
Failing to log into the web interface Failing to log into the web interface When connecting to the Cisco TelePresence ISDN gateway web interface, you must log in so that the ISDN gateway can associate the session with your configured user and a set of access privileges. The ISDN gateway has a set of configured users, and each user has an ID and password that are used for logging in. -
Page 9: Getting Started With The Isdn Gateway
Failing to log into the web interface Getting started with the ISDN gateway Ensure you have correctly completed the physical setup of the ISDN gateway following the instructions contained in the Getting Started Guide for the unit. You must also ensure that your endpoints and MCU are correctly configured to operate with the ISDN gateway. - Page 10 Failing to log into the web interface Now go to Dial plan > ISDN to IP, and click Add rule. g. For Rule name, type in a name for the new rule. h. For Condition, select Match any called number. For Action, select Call this number and enter the IP address of your MCU.
-
Page 11: Making Calls With The Isdn Gateway
Making calls with the ISDN gateway Making calls with the ISDN gateway The ISDN gateway allows: users with ISDN endpoints to place calls to users with IP endpoints users with IP endpoints to place calls to users with ISDN endpoints ... -
Page 12: Using The Auto Attendant
Using the auto attendant Using the auto attendant You can use the auto attendant on the ISDN gateway to enter the number you wish to call directly from your endpoint. If you are calling from an IP endpoint, you should enter a phone number. If you are calling from an ISDN endpoint, you should enter an IP address, (optionally followed by an extension number or phone number). -
Page 13: Using The Isdn Gateway For Voice-Only Calls
Using the ISDN gateway for voice-only calls Using the ISDN gateway for voice-only calls The ISDN gateway can be used to forward voice-only IP calls to the ISDN network (the PSTN); likewise, it can be used to forward voice-only ISDN calls from the PSTN to IP telephones on the IP network. If you want to use the ISDN gateway to forward voice-only calls, there are two ways to configure this feature: globally: either ... -
Page 14: Dial Plan Configuration
Using the ISDN gateway for voice-only calls Dial plan configuration You can configure the dial plan to restrict particular called numbers to voice-only calls. In this way, you can configure the ISDN gateway to allow particular outgoing/incoming ISDN calls to be video- conferencing calls. -
Page 15: Displaying Isdn Port Utilization
Using the ISDN gateway for voice-only calls Displaying ISDN port utilization For each ISDN port, you can view details of any port activity for each ISDN channel. To display ISDN port utilization details, go to ISDN > ISDN ports. A message shows the status of ISDN layers 1 (physical) and 2 (D-channel). The same information is shown in the ISDN Status page. -
Page 16: Displaying The Isdn Calls List
Displaying the ISDN calls list Displaying the ISDN calls list The ISDN Calls List displays both active calls and completed calls on the ISDN gateway together with their basic settings. The list enables you to disconnect active calls and to delete completed calls from the list. -
Page 17: Displaying Detailed Call Information
Displaying the ISDN calls list Displaying detailed call information Active calls are listed along with some basic details in the ISDN Calls List (see Displaying the ISDN Calls List). To view additional details about an active call, go to ISDN > ISDN Calls and click more for the call about which you want more information. - Page 18 Displaying the ISDN calls list Encryption This field tells you whether encryption is active and if so, whether all or only some of the media channels are encrypted. Channel Only for ISDN participants: The numbers of the ISDN channels that are in use for bonding map this call.
-
Page 19: Understanding The Dial Plan
Understanding the dial plan Understanding the dial plan The ISDN gateway uses the dial plan to determine how to route calls between IP and ISDN networks. When the ISDN gateway receives a request to initiate a new IP to ISDN or ISDN to IP call, it examines the called number (if available), and uses the dial plan to determine whether to reject the call, find out which number should be called to initiate the outgoing part of the call, and to check the allowed call bandwidth. -
Page 20: Using Rules
Understanding the dial plan Maximum bandwidth: used to limit the bandwidth available to for calls to particular numbers, or to allow users to select their own bandwidth (for more information, see Adding dial plan rules) Encryption settings: whether transparent encryption is to be used and if not, whether encryption is Optional or Required for the IP and ISDN parts of the call Place/Receive call on: the port(s) to use if you need to bond channels to complete subsequent calls from the calling endpoint... -
Page 21: Displaying And Testing The Dial Plan
Displaying and testing the dial plan Displaying and testing the dial plan The dial plan is actually made up of two, separate dial plans: one for IP to ISDN calls and one for ISDN to IP calls. Refer to the sections below for more information. To display or modify the IP to ISDN dial plan, go to Dial plan >... - Page 22 Displaying and testing the dial plan Action What will happen if this rule is Possible actions include: invoked. Reject the call: if this rule is invoked the call will be terminated and the outgoing part of the call will not be established Enter the auto attendant: the call will be ...
-
Page 23: Modifying The Rules List
Displaying and testing the dial plan only) • N x 56kbps: the call is a video call using N x 56kbps (for legacy ISDN endpoints only) Ports The ISDN port(s) on which the call may be placed. Codecs Shows the choice made when adding One of Default, Custom or Safe. -
Page 24: Adding Dial Plan Rules
Adding dial plan rules Adding dial plan rules The options that are available to you when you are configuring dial plan rules depend on whether or not the ISDN gateway is in leased line mode. (Leased line mode is configured on the Settings > ISDN page.) Select the help topic that you need: Adding and updating dial plan rules ... -
Page 25: Adding And Updating Dial Plan Rules
Adding and updating dial plan rules Adding and updating dial plan rules This page describes how to add rules to the dial plan. It also tells you how to update rules. Note that you may also find it helpful to refer to Example dial plan rules Adding dial plan rules To add a dial plan rule:... - Page 26 Adding and updating dial plan rules include the complete number, you do not need to enclose the whole expression in parentheses. Example: to match any number starting with "678", then followed by three or four digits, and you wish the final digits to form part of the called number, type the expression: 678 (DDDD?).
- Page 27 Adding and updating dial plan rules numeric identifier "001234" on the Cisco TelePresence MCU with the name "my_mcu". Example: in an IP to ISDN dial plan rule, for calls matching a condition (D*)P(D*), setting an action to call $1!$2 will match any numbers which have a '#' in, using the number before the '#' for the phone number and the number after the '#' as the TCS-4 extension.
-
Page 28: Updating Dial Plan Rules
Adding and updating dial plan rules incoming call stops being encrypted for some reason; the outgoing part of the call will also drop the encryption and both callers will know that the call is no longer encrypted. Select Required in the appropriate checkbox(es) if you always want the IP and/or ISDN part of a call to be encrypted or Optional if encryption is only to be used to endpoints that support it. -
Page 29: Adding And Updating Dial Plan Rules In Leased Line Mode
Adding and updating dial plan rules in leased line mode Adding and updating dial plan rules in leased line mode This page describes how to add rules to the dial plan when the ISDN gateway is in leased line mode. It also tells you how to update rules. - Page 30 Adding and updating dial plan rules in leased line mode "D*" means "match any digit, any number of times". D matches any digit as well as * and # Example: to match any number that starts with "01", has any amount of digits in the middle, and ends with "5", type 01 D* 5.
- Page 31 Adding and updating dial plan rules in leased line mode Example: to call the Cisco TelePresence MCU with IP address "10.2.1.33", and try to join a conference with numeric identifier "00000", type 10.2.1.33 ! 00000 6. Complete the Additional parameters, if required: TCS-4 extension digits (optional):(this is only for IP to ISDN dial plan rules) specify the TCS-4 extension to be used for calls matching this rule.
-
Page 32: Updating Dial Plan Rules
Adding and updating dial plan rules in leased line mode you cannot connect to when some codecs are enabled (even if the endpoint supports those codecs). We recommend that you only use these options when you experience a problem. When you select Custom codec choices, the screen refreshes and you can select the audio, video and H.239 video codecs that are allowed with this dial plan Safe codec choices only allows G.711 and H.261 8. -
Page 33: Example Dial Plan Rules
Example dial plan rules Example dial plan rules Use the examples on this page to help you configure your own dial plan rules: • Allocating bandwidth using rules for IP to ISDN calls • Allocating bandwidth using rules for ISDN to IP calls •... -
Page 34: Allocating Bandwidth Using Rules For Isdn To Ip Calls
Example dial plan rules Called number Call this Video with This rule allocates 192kbps (that is, 192Kbps matches number "$1" BONDING three channels) to any call with prefix 553. The specified action means that "553 (DDDD)" the dial plan removes the prefix and dials the group of four characters (containing 0 through 9 and # and *) that match the four characters... -
Page 35: Specifying Voice-Only Ip To Isdn Telephone Calls
Example dial plan rules Condition Action Call type Bandwidth Description Called number Call this Video with This rule catches any number ending 384Kbps matches number in 0000 and forwards it to, for BONDING "D+ 0000" "10.2.1.10" example an operator, at 10.2.1.10 Called number Call this Video with... -
Page 36: Setting Up Dial Plan Rules When Using Tcs-4
Example dial plan rules Called Call this number This rule allows a caller to Telephone None number "01753 connect to a PIN protected matches audio conference on an audio 548333!555P,,888P" "99555" bridge. In this example, the audio bridge will answer the call. After a two second pause the ISDN gateway sends the DTMF tones for the conference... -
Page 37: Ip > Isdn > Isdn > Ip Calls
Example dial plan rules • from a Polycom endpoint, replace the * with ## • from LifeSize and Sony endpoints, replace the * with #. For other endpoints, please refer to the user manual. It is possible to send an alphanumeric H.323 ID as a TCS-4 extension from most endpoints. For example, you can dial 1234*MCU, where MCU is the registered H.323 ID with the gatekeeper (usually case sensitive). -
Page 38: Dial Plan Examples In Leased Line Mode
Example dial plan rules The first (D*) group matches the numbers before the Pound (hash) sign and the second (D*) group matches the number after the Pound sign. Therefore in the Call out number field, $1 will replace the first (D*) group, $2 will replace the second (D*) group after the # sign (the TCS-4 extension) and the ! sign will indicate to the second ISDN gateway that the first part is an ISDN number and the second portion is the TCS-4 extension. -
Page 39: Ip To Isdn Dial Plan (Leased Line Mode)
Example dial plan rules Maximum call Condition Action Description bandwidth Match calls Call this number <use default This rule matches any call arriving incoming on port "10.2.1.12 ! 555" value> from the ISDN network using leased "1" leased line line group 2 on ISDN port 1 and forwards it to the auto attendant on group "2"... -
Page 40: Dial Plan Syntax
Dial plan syntax Dial plan syntax This page describes the syntax that you can use when adding dial plans. Syntax for conditions (Called number matches) When you configure the Condition for a dial plan rule, you may want to specify a pattern for the called number rather than specifying any of: called number, no called number or the exact called number. -
Page 41: Syntax For Actions (Call This Number)
Dial plan syntax Syntax for actions (Call this number) When you configure the Action for a dial plan rule, you may want to specify a pattern for the number to call, rather than specifying any of: call original called number, reject the call, or the exact number to call. The table below describes the syntax you can use to express a pattern for the Call this number field in the action of a rule: Syntax... -
Page 42: Displaying The Built-In Gatekeeper Registration List
Displaying the built-in gatekeeper registration list Displaying the built-in gatekeeper registration list The ISDN gateway contains a built-in gatekeeper with which devices can register multiple IDs. IDs can be numbers, H.323 IDs (e.g. Fredsendpoint) or prefixes. Up to 25 devices can be registered without a feature key. Feature keys can be purchased to increase this number. - Page 43 Displaying the built-in gatekeeper registration list neighbor(s) to reply to the original request. Accept Configures the built-in gatekeeper to reply to These requests can come from any LRQs LRQs from other gatekeepers. gatekeeper which has the ISDN gateway's built-in gatekeeper configured as one of its neighbors.
-
Page 44: Gatekeeper Status
Displaying the built-in gatekeeper registration list Gatekeeper status The number of registered devices is shown in the format X / Y where Y is the number of registered devices that your built-in gatekeeper is licensed for. Equally, the total number of registered IDs is shown as Z / 1000, where 1000 is the maximum number of registrations allowed over all registered devices. -
Page 45: Registration View
Displaying the built-in gatekeeper registration list Registration view This view shows a one-line summary for each device registered with the built-in gatekeeper. To deregister one or more devices (and all registrations for these devices), select the check boxes for the appropriate entries and then click Deregister selected. -
Page 46: Displaying The User List
Displaying the user list Displaying the user list The User list gives you a quick overview of all configured users on the ISDN gateway and provides a brief overview of some of their settings. To display this list, go to Users. Refer to the table below for assistance. -
Page 47: Adding And Updating Users
Adding and updating users Adding and updating users You can add users to and update users on the ISDN gateway. Although most information is identical for both tasks, some fields differ. Adding a user To add a user: 1. Go to Users. 2. - Page 48 Adding and updating users at least two numeric characters at least two non-alphanumeric (special) characters not more than two consecutive repeating characters. That is, two repeating characters are allowed, three are not In advanced security mode, a password must be different from the previous ten used with that account.
- Page 49 Adding and updating users password on time this user attempts to log in to to set their own secure passwords. next login the ISDN gateway, a change This option is not available for accounts where password prompt will appear. Lock password is selected. When the user changes his password, the ISDN gateway clears this checkbox automatically.
-
Page 50: Updating Your User Profile
Updating your user profile Updating your user profile You can make some changes to your user profile. To do this, go to User profile. Refer to the table below for tips. Field Field description More information Current Type your current password password. -
Page 51: Changing Your Password
Changing your password Changing your password In advanced security mode, passwords must have: at least fifteen characters at least two uppercase alphabetic characters at least two lowercase alphabetic characters at least two numeric characters at least two non-alphanumeric (special) characters ... -
Page 52: Configuring Network Settings
Configuring network settings Configuring network settings To configure the network settings on the ISDN gateway and check the network status, go to Network > Port A or Network > Port B. The ISDN gateway has two Ethernet interfaces, Port A and Port B. The configuration pages for the two interfaces look and behave similarly, and so are described together. -
Page 53: Ip Status
Configuring network settings Default The IP address of the default gateway on gateway this subnet, for example 192.168.4.1 Host name Depending on your network configuration, Specifies a name for the ISDN gateway. you may be able to use this host name to communicate with the ISDN gateway, without needing to know its IP address. -
Page 54: Ethernet Configuration
Configuring network settings Ethernet configuration These settings determine the Ethernet settings for the appropriate port of the ISDN gateway. Refer to the table for assistance with these settings. When you have finished, click Update Ethernet configuration to make the changes take effect. Field Field description Usage tips... - Page 55 Configuring network settings configuration, depending on the settings you chose above. The fixed hardware MAC (Media Access Control) This value cannot be changed and is address address of this port. for information only. Packets Displays a count of the total number of packets When troubleshooting connectivity sent sent from this port by the ISDN gateway.
-
Page 56: Configuring Ip Routes Settings
Configuring IP routes settings Configuring IP routes settings You need to set up one or more routing settings to control how IP traffic flows in and out of the ISDN gateway. It is important that these settings are configured correctly, or you may be unable to make calls or access the web interface. -
Page 57: Ip Routes Configuration
Configuring IP routes settings IP routes configuration In this section you can control how IP packets should be directed out of the ISDN gateway. You should only change this configuration if you have a good understanding of the topology of the network(s) to which the ISDN gateway is connected. -
Page 58: Viewing And Deleting Existing Ip Routes
Configuring IP routes settings Viewing and deleting existing IP routes Configured routes are listed below the Add IP route controls. For each route, the following details are shown: The IP address pattern and mask Where matching packets will be routed, with the possibilities being: ... -
Page 59: Configuring Ip Services
Configuring IP services Configuring IP services To configure IP services, go to Network > Services. Use this page to control the type of services that may be accessed via Ethernet Ports A and B. You might want to configure the services that are available on each port if you want to use one port for management and the other for calls, for example, by only allowing web access on Port B. - Page 60 Configuring IP services Incoming Allow/reject incoming calls to the Disabling this option will not prevent outgoing H.323 ISDN gateway using H.323 or calls to H.323 devices being made by the ISDN change the port that is used for this gateway. service.
-
Page 61: Configuring Snmp Settings
Configuring SNMP settings Configuring SNMP settings To configure monitoring using SNMP, go to Network > SNMP. The ISDN gateway sends out an SNMP trap when the device is shut down or started up. The SMNP page allows you to set various parameters; when you are satisfied with the settings, click Update SNMP settings. -
Page 62: Configured Trap Receivers
Configuring SNMP settings Configured trap receivers Field Field description Usage tips Enable traps Select this check box to enable the If you do not check this box, no traps ISDN gateway to send traps. will be sent. Enable Select this check box to enable You cannot select this check box unless authentication you have selected to Enable traps... -
Page 63: Configuring Qos Settings
Configuring QoS settings Configuring QoS settings To configure Quality of Service (QoS) on the ISDN gateway for audio and video, go to Network > QoS. QoS is a term that refers to a network's ability to customize the treatment of specific classes of data. For example, QoS can be used to prioritize audio transmissions and video transmissions over HTTP traffic. -
Page 64: Tos Configuration
Configuring QoS settings ToS configuration ToS configuration represents a tradeoff between the abstract parameters of precedence, delay, throughput, and reliability. ToS uses six out of a possible eight bits. The ISDN gateway allows you to set bits 0 to 5, and will place zeros for bits 6 and 7. -
Page 65: Configuring General Isdn Settings
Configuring general ISDN settings Configuring general ISDN settings These settings are global settings which affect the configuration of the ISDN gateway with regard to ISDN network type and options, as well as allowed call features. To access these settings, go to Settings >... - Page 66 Configuring general ISDN settings find that outbound calls fail (and inbound calls succeed), then try disabling this setting Select the Legacy capabilities option if you experience difficulties connecting your older endpoints to the ISDN GW. When enabled, the ISDN gateway will detect when one of those endpoints is being called and send a reduced capability set...
- Page 67 Configuring general ISDN settings Allow parallel Parallel dialing allows all ISDN calls to Enable parallel dialing if your ISDN dialing be bonded to be dialed endpoints support it. Since parallel dialing simultaneously. is not supported by all equipment, disabling parallel dialing may improve interoperability with legacy endpoints;...
-
Page 68: Isdn Advanced Settings
Configuring general ISDN settings ISDN advanced settings Field Field description Usage tips E1 CRC-4 enabled With an ISDN interface type of E1 Most E1 ISDN networks require CRC- selected in the Basic settings, this 4 to be enabled, although some (in option selects whether ISDN particular, some French networks) signalling should make use of the... -
Page 69: Isdn Multipoint Settings
Configuring general ISDN settings codec; use these options only if you experience a particular problem when using a certain codec with the ISDN gateway. If the IP endpoint is a Cisco TelePresence MCU or IP VCR, consider disabling the codec on that device instead. -
Page 70: Configuring Isdn Ports Settings
Configuring ISDN ports settings Configuring ISDN ports settings The options that are available to you when you are configuring ISDN ports depend on whether or not the ISDN gateway is in leased line mode. (Leased line mode is configured on the Settings > ISDN page.) Select the help topic that you need: Configuring ISDN ports settings (non-leased line mode) -
Page 71: Configuring Isdn Ports Settings (Non-Leased Line Mode)
Configuring ISDN ports settings (non-leased line mode) Configuring ISDN ports settings (non-leased line mode) These settings affect the per-port ISDN configuration of the ISDN gateway. Use these settings to configure ISDN ports to the requirements of your ISDN network. To access these settings, go to Settings >... - Page 72 Configuring ISDN ports settings (non-leased line mode) Prefix for The national prefix that the ISDN This setting adds a prefix to the calling national gateway adds. party number information which the calling party ISDN gateway gets from an incoming numbers ISDN call and then sends out over the IP part of the call.
- Page 73 Configuring ISDN ports settings (non-leased line mode) Channel Select whether free B-channels should When making outgoing ISDN calls, the search order be selected starting with the low- ISDN gateway requests that the ISDN numbered channel and working towards network makes the call using a the high-numbered channel, or the other particular set of B-channels;...
-
Page 74: Configuring Isdn Ports Settings In Leased Line Mode
Configuring ISDN ports settings in leased line mode Configuring ISDN ports settings in leased line mode These settings affect the per-port ISDN configuration of the ISDN gateway when it is leased line mode. Use these settings to enable the ports and to configure leased line groups. To access these settings, go to Settings >... -
Page 75: Configuring H.323 Gatekeeper Settings
Configuring H.323 gatekeeper settings Configuring H.323 gatekeeper settings You can configure the ISDN gateway to use a gatekeeper, which can make it easier for end-users to make calls using directory numbers rather than requiring them to know the IP address or host name of the ISDN gateway. - Page 76 Configuring H.323 gatekeeper settings H.323 The network address of the This can be specified either as a host name or gatekeeper gatekeeper to which ISDN as an IP address. address gateway registrations should be This field will have no effect if H.323 made.
- Page 77 Configuring H.323 gatekeeper settings Send Select this option if you want the The ability of the ISDN gateway to send resource ISDN gateway to inform the resource availability messages is useful in a availability gatekeeper about its availability or network where there are multiple ISDN indications non-availability.
-
Page 78: Gatekeeper Status
Configuring H.323 gatekeeper settings Gatekeeper status The ISDN gateway also displays brief status information about any registered gatekeepers. Field Field description Usage tips H.323 The status of the gatekeeper One of: gatekeeper currently being used by the ISDN name resolved to <IP address>: the ... - Page 79 Configuring H.323 gatekeeper settings gatekeeper is configured as an 'alternate' on the current gatekeeper's list of 'alternates' Note that if the ISDN gateway registers with an 'alternate' that does not itself supply a list of 'alternates', the ISDN gateway will retain the original list and if it loses contact with the current gatekeeper, each one will be attempted from the top again as before.
-
Page 80: Configuring Encryption Settings
Configuring encryption settings Configuring encryption settings You can configure the ISDN gateway to encrypt the IP "leg", the ISDN leg or both legs of a call. The encryption technology that the ISDN gateway uses is Advanced Encryption Standard (AES). To use encryption, you must have the Encryption feature key present on the ISDN gateway. For information about installing feature keys, refer to Upgrading the firmware. -
Page 81: Displaying And Resetting System Time
Displaying and resetting system time Displaying and resetting system time The system date and time for the ISDN gateway can be set manually or using the Network Time Protocol (NTP). To configure Time settings, go to Settings > Time. System time The current system date and time is displayed. -
Page 82: Configuring Security Settings
Configuring security settings Configuring security settings To configure security settings, go to Settings > Security. Field Field description User authentication settings Enable Advanced security mode causes the ISDN gateway to hash passwords before advanced storing them in the configuration.xml file (see below). Note that hashing user security mode passwords is an irreversible process. -
Page 83: Advanced Security Mode
Configuring security settings Advanced security mode You can configure the ISDN gateway to use advanced security mode. Advanced security mode has the following features: The ISDN gateway will hash passwords before storing them in the configuration.xml file (see Hashing passwords below) The ISDN gateway will demand that passwords fulfill certain criteria, using a mixture of ... -
Page 84: Password Format
Configuring security settings Password format In advanced security mode, passwords must have: at least fifteen characters at least two uppercase alphabetic characters at least two lowercase alphabetic characters at least two numeric characters at least two non-alphanumeric (special) characters ... -
Page 85: Upgrading And Backing Up The Isdn Gateway
Upgrading and backing up the ISDN gateway Upgrading and backing up the ISDN gateway On this page: Upgrading the main ISDN gateway software image Upgrading the loader software image Backing up and restoring the configuration Enabling ISDN gateway features ... -
Page 86: Backing Up And Restoring The Configuration
Upgrading and backing up the ISDN gateway 7. Click Upload software image. The browser begins uploading the file to the ISDN gateway, and a new browser window opens to indicate the progress of the upload. When finished, the browser window refreshes and indicates that the "Loader image upgrade completed." 8. - Page 87 Upgrading and backing up the ISDN gateway 2. Enter the new feature code into the Activation code field exactly as you received it, including any dashes. 3. Click Update features. The browser window should refresh and list the newly activated feature, showing the activation code beside it.
-
Page 88: Shutting Down And Restarting The Isdn Gateway
Shutting down and restarting the ISDN gateway Shutting down and restarting the ISDN gateway It is sometimes necessary to shut down the ISDN gateway, generally to restart as part of an upgrade (see Upgrading the firmware). You should also shut down the ISDN gateway before intentionally removing power from the ISDN gateway. -
Page 89: Displaying General Status
Displaying general status Displaying general status The General Status displays an overview of the ISDN gateway status. To access this information, go to Status > General. Refer to the table below for details of the information displayed Field Field description System status Model The specific Cisco TelePresence ISDN gateway model. -
Page 90: Displaying Isdn Status
Displaying ISDN status Displaying ISDN status The ISDN status page displays an overview of the current state and configuration of the ISDN ports. To display ISDN status, go to Status > ISDN. Information is shown in a table, with one row per physical port of the ISDN gateway. Refer to the table below for details of the information displayed in each row. -
Page 91: Displaying Hardware Health Status
Displaying hardware health status Displaying hardware health status The Health Status displays information about the hardware components of the ISDN gateway. To access this information, go to Status > Health. Note: The Worst status seen conditions are those since the last time the unit was restarted. To reset these values, click Clear. -
Page 92: Displaying Security Status
Displaying security status Displaying security status The Security status page displays a list of active security warnings for the ISDN gateway. To access this information, go to Status > Security. Security warnings identify potential weaknesses in the security of the ISDN gateway's configuration. Note that some security warnings might not be relevant for your organization. -
Page 93: Working With The Event Logs
Working with the event logs Working with the event logs If you are experiencing complex issues that require advanced troubleshooting, you may need to collect information from the ISDN gateway logs. Typically, you will be working with Cisco customer support who can help you obtain these logs. Event log The last 2000 status messages generated by the ISDN gateway are displayed in the Event log page. -
Page 94: H.323
Working with the event logs H.323 The H.323 log page records every H.323 message received or transmitted from the ISDN gateway. The log can be exported in an .xml file. By default the H.323 log is disabled because it affects performance, but Technical support may ask you to enable it if there is a problem with a unit in your network. -
Page 95: Working With The Audit Logs
Working with the audit logs Working with the audit logs The audit log records any user action on the ISDN gateway which might compromise the security of the unit, of its functions, or of the network. By enabling auditing, all network settings, security settings, creation/deletion of dial plans and any changes to the audit log itself are logged on the ISDN gateway. -
Page 96: Understanding Security Warnings
Understanding security warnings Understanding security warnings The Security status page displays a list of active security warnings for the ISDN gateway. To access this information, go to Status > Security. Security warnings identify potential weaknesses in the security of the ISDN gateway's configuration. For more information on configuring security settings, refer to Configuring security settings. - Page 97 Understanding security warnings Unsecured FTP Disable FTP in network TCP Information sent using FTP is service is enabled services unencrypted and sent in plain text; therefore, it is possible for people to discover usernames and passwords easily. To disable FTP, go to Network > Services and deselect the FTP check box.
- Page 98 Understanding security warnings Audit logs hash Check system configuration for If audit logs checks fail, it is possible that check failed, audit possible security changes your ISDN gateway has been system integrity compromised. For example, someone compromised may have taken the compact flash card out and deleted some audit logs.
- Page 99 Understanding security warnings Shell not secured Disable the serial input during If Disable serial input during startup isn't for startup startup. selected, the serial console is not protected during application startup. This means users will have access to debug services in the operating system. To disable this, go to Settings >...
-
Page 100: Logging Using Syslog
Logging using syslog Logging using syslog You can send the Event log to one or more syslog servers on the network for storage or analysis. To configure the syslog facility, go to Logs > Syslog In this section: Syslog settings ... -
Page 101: Using Syslog
Logging using syslog 17 - local use 1 (local1) 18 - local use 2 (local2) 19 - local use 3 (local3) 20 - local use 4 (local4) 21 - local use 5 (local5) 22 - local use 6 (local6) ... -
Page 102: Working With Call Detail Records
Working with Call Detail Records Working with Call Detail Records The ISDN gateway is able to generate Call Detail Records (CDR) which may be used for auditing and billing purposes. When logging is enabled, records are generated whenever a new call is established or terminated, when the auto attendant forwards a call, and so forth. -
Page 103: Call Detail Record Log
Working with Call Detail Records Expand Selecting All will show the greatest By default, the CDR log shows only brief details details of each event. When available, amount of detail for all messages, select from the options listed to display regardless of which other options are more details. -
Page 104: Cdr Log Display
Working with Call Detail Records CDR log display The CDR log list shows some or all of the stored records, depending on the filtering and display settings (see Call Detail Record log controls). Click on a column heading to sort by that field. Refer to the table below to understand the fields displayed in the CDR log list: Field Field description... -
Page 105: Customizing The User Interface
Customizing the user interface Customizing the user interface In this section: Configuring user interface settings: Controlling the auto-refreshing of status pages on the ISDN gateway Configuring welcome messages for the Login and Home pages Customizing voice prompts on the ISDN gateway ... -
Page 106: Configuring Welcome Messages For The Login And Home Pages
Customizing the user interface Configuring welcome messages for the Login and Home pages You can configure a message banner to appear on the Login page of the ISDN gateway. For example, some organizations might require some legal text on the login page of the ISDN gateway. You can also configure a message banner to appear on the Home page. -
Page 107: Uploading A Customization Package
Customizing the user interface Uploading a customization package It is possible to upload a collection of alternative voice prompts to the ISDN gateway with a single upload operation, using a customization package. Such a package may have been supplied to you by Cisco or one of its representatives, or you may have created the package yourself (see Downloading a customization... -
Page 108: Uploading And Downloading Customized Voice Prompts
Customizing the user interface Uploading and downloading customized voice prompts Refer to the sections below for details of further functionality provided by the Installed voice prompts list: • Uploading individual voice prompts • Downloading individual voice prompts • Downloading a customization package •... -
Page 109: Downloading Individual Voice Prompts
Customizing the user interface Downloading individual voice prompts You may wish to review a customization that has been previously uploaded to the ISDN gateway. To do this, 1. Go to Settings > User interface. 2. In the Installed voice prompts section, locate the voice prompt file you require. 3. -
Page 110: Voice Prompt Specification
Customizing the user interface Voice prompt specification Below is a complete list of the voice prompts that may be customized. The default wording is shown for each prompt. You do not have to use exactly the same wordings if they are not appropriate for your needs, and are provided only as a guide. -
Page 111: Customization: More Information
Customization: More information Customization: More information There are three customization levels on the unit (for voice-prompts, web interface, help pages, and text messages): the factory default files that are provided in UK English localization files that are sometimes installed by a reseller ... -
Page 112: Backing Up And Restoring The Configuration Using Ftp
Backing up and restoring the configuration using FTP Backing up and restoring the configuration using FTP You can back up and restore the configuration of the ISDN gateway through its web interface. To do so, go to Settings > Upgrade. For more information, refer to Upgrading and backing up the ISDN gateway. -
Page 113: Configuring Ssl Certificates
Configuring SSL certificates Configuring SSL certificates If the ISDN gateway has the Secure management (HTTPS) or Encryption feature key installed, and you enable the secure web service on the Network > Services page, you will be able to access the web interface of the ISDN gateway using HTTPS. - Page 114 Configuring SSL certificates Local certificate configuration Certificate If your organization has bought a certificate, or you have your own way of generating certificates, you can upload it. Browse to find the certificate file. Private key Browse to find the private key file that accompanies your certificate.
-
Page 115: License, Copyright And Trademark Information
License, copyright and trademark information License, copyright and trademark information Please refer to the online help for details of software licenses, copyright and trademark information relating to this product. Cisco TelePresence ISDN Gateways v2.0 Online help (Printable format) 115 of 116... - Page 116 License, copyright and trademark information THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.