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Dell PowerVault 50F Installation And Troubleshooting Manual
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Dell PowerVault 50F Installation And Troubleshooting Manual

Dell PowerVault 50F Installation And Troubleshooting Manual

Dell powervault 51f 8-port fibre channel switch installation and troubleshooting guide
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Dell™ PowerVault™ 51F 8-Port Fibre Channel Switch
INSTALLATION AND
TROUBLESHOOTING GUIDE
B E D IR E C T
™
™
www.dell.com

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  • Page 1 Dell™ PowerVault™ 51F 8-Port Fibre Channel Switch INSTALLATION AND TROUBLESHOOTING GUIDE B E D IR E C T ™ ™ www.dell.com...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dell OpenManage, PowerVault, PowerEdge, Dimension, Inspiron, OptiPlex, Latitude, and DellWare are trademarks of Dell Computer Corporation; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation;...

  • Page 3: Safety Instructions

    Only trained service technicians are authorized to remove the computer covers and access any of the components inside the computer. This warning applies to Dell PowerEdge 4xxx or higher servers and Dell PowerVault 2xxS storage systems.

  • Page 4: General Precautions

    Observe the following general precautions for using and working with your system: • Observe and follow service markings. Do not service any Dell product except as explained in your Dell system documentation. Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock.
  • Page 5 Use the correct external power source. Operate the product only from the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your Dell service provider or local power company.
  • Page 6 80 percent of the extension cable or power strip ampere ratings limit. • Do not use appliance/voltage converters or kits sold for appliances with your Dell product. • To help protect your system components from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or un- interruptible power supply (UPS).
  • Page 7 • System rack kits are intended to be installed in a Dell rack by trained service tech- nicians. If you install the kit in any other rack, be sure that the rack meets the specifications of a Dell rack.
  • Page 8 Before you remove the computer covers, perform the following steps in the sequence indicated. NOTICE: Some Dell systems can be serviced only by trained service techni- cians because of high voltages and energy hazards. Do not attempt to service the computer system yourself, except as explained in this guide and elsewhere in Dell documentation.

  • Page 9: Protecting Against Electrostatic Discharge

    NOTICE: To help avoid possible damage to the system board, wait 5 sec- onds after turning off the system before removing a component from the system board or disconnecting a peripheral device from the computer. Turn off your computer and any devices. Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the computer, before touching anything inside your computer.
  • Page 10 • Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard. •...
  • Page 11 Monitor screen at or below eye level Wrists relaxed and flat Arms at desk level Feet flat on the floor Monitor and keyboard positioned directly in front of user xiii...

  • Page 13: About This Guide

    Preface About This Guide This guide is intended for anyone who is installing and managing a Dell PowerVault 51F 8-Port Fibre Channel Switch. It is to be used by field technicians, hardware and software engineers, and system administrators for monitoring and troubleshooting the switch.

  • Page 14: Typographical Conventions

    Besides this Installation and Troubleshooting Guide, the following documentation is included with your system: • The Dell PowerVault 51F 8-Port Fibre Channel Switch User’s Guide introduces the user to the PowerVault 51F and includes feature information and specifications. • The Dell PowerVault Switch Manager User’s Guide describes the Dell PowerVault Switch Manager and how to use each of its funtions.
  • Page 15 • Syntax lines consist of a command and all its possible parameters. Commands are displayed in lowercase bold; variable parameters (those for which you substitute a value) are displayed in lowercase italics; constant parameters are dis- played in lowercase bold. The brackets indicate items that are optional. Example: del [drive:] [path] filename [/p] •...
  • Page 16 xviii...

  • Page 17: Table Of Contents

    Chapter 1 Installing the Dell PowerVault 51F Switch ..1-1 Unpacking the PowerVault 51F Switch ........1-1 Cooling Requirements .
  • Page 18 Managing the PowerVault 51F Switch ... . 3-1 Compatibility With PowerVault 50F Series Hardware..... . . 3-1 Comparing Switch Management Methods .
  • Page 19 errDump ........... . . 4-15 errShow .
  • Page 20 topologyShow ..........4-40 uRouteConfig .
  • Page 21 Dell Contact Numbers ........
  • Page 22 Figure 2-2. Fabric Topology Sample With Three Connections Between Two Switches ........2-4 Figure 3-1.
  • Page 23 Dell Contact Numbers ........7-9...
  • Page 24 xxvi...
  • Page 25 Figure 1-1. PowerVault 51F Switch Front View ......1-2 Figure 1-2. Rack Kit Contents ........1-5 Figure 1-3.
  • Page 27 Dell Contact Numbers ........7-9...

  • Page 29: Installing The Dell Powervault 51F Switch

    C H A P T E R 1 Installing the Dell™ PowerVault™ 51F Switch The complete setup for the Dell PowerVault 51F switch includes: • Unpacking the switch • Selecting a location and mounting method • Setting up connections •...

  • Page 30: Power Requirements

    NOTE: The switch meets International Electronic Commission (IEC) 801-5 surge volt- age requirements; however, there is no other provision for surge protection built into the switch’s power supplies. An installation should include normal provisions to assure clean power. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 31: Site Location

    Press the GBIC module until its connector is firmly seated. Rack Mounting This section provides instructions for trained service technicians installing one or more Dell PowerVault 51F switches in a Dell rack. The switch rack-mounting hardware (see Figure 1-2) includes: •...

  • Page 32: Before You Begin

    Prepare the switch for mounting. Install the outer slides. Install the switch assembly in the rack. Install the cable-management arm and route the cables. Replace the rack doors if you removed them. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 33: Removing The Doors From The Rack

    Open the latch on the front door (see Figure 1-3). Slide the latch’s push-button cover up as far as it will go, press the push button, rotate the handle clockwise until the latch releases, and then pull the door open. support.dell.com Installing the Dell PowerVault 51F Switch...

  • Page 34: Figure 1-3. Opening The Latch On The Door

    The person holding the top of the door should press the hinge release lever on the top hinge and then pull the door away from the rack. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 35: Preparing The Switch For Mounting

    Remove the foam spacer by gently pulling upward on the strap marked “Remove Before Use.” Be sure that no bits of foam remain in the manifold and that the gaskets were not damaged during extraction of the foam spacer. support.dell.com Installing the Dell PowerVault 51F Switch...

  • Page 36: Adjusting The Bezel Position

    Adjusting the Bezel Position If you are installing the switch in a non-Dell rack, you may need to adjust the bezel position to allow the rack doors to close properly. To adjust the bezel position, perform the following steps: Remove the screws and mounting clip from one side of the bezel (see Figure 1-5).

  • Page 37: Figure 1-6. Mounting The Outer Slides In The Rack

    Fully tighten the screws and then back them out about two turns. Leaving the outer slides loose makes it easier to align the outer slides and the inner-slide rails. support.dell.com Installing the Dell PowerVault 51F Switch...

  • Page 38: Installing The Switch In The Rack

    Tighten the thumbscrews on the bezel to keep the switch and slide assembly from sliding out of the rack. The thumbscrews pass through the holes in the rack and into the middle holes of the stationary brackets. 1-10 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 39: Installing The Cable-Management Arm

    T-tabs into the two T- slots until the retaining clip snaps into place (see Figure 1-8). T-slots cable-management arm inner rail Velcro strips thumbscrew T-tabs retaining clip safety release latch Figure 1-8. Installing the Cable-Management Arm support.dell.com Installing the Dell PowerVault 51F Switch 1-11...

  • Page 40: Replacing The Doors On The Rack

    Firmly press the rubber feet in place. NOTE: If rubber feet have been installed, they must be removed before the unit can be installed in a 19-inch rack. 1-12 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 41: Fibre Channel Cable Connections

    (I/O) Various lengths of copper and optical cables are available from Dell. These cables have been designed and approved by Dell. Dell recommends the use of these cables to ensure the proper operation of the PowerVault 51F system. Fiber cable connections are made to the switch’s front panel using standard dual SC plug connectors as shown in Figure 1-9.

  • Page 42: Ethernet Connection

    The serial port settings are as follows: • 8 bit • No parity • One stop bit • 9600 baud • HyperTerminal 1-14 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 43: System Configurations

    NOTICE: The serial port is intended for initial configuration of the IP address or disaster recovery only and not for regular maintenance. Dell recommends removing the serial port cable for normal (non-configuration, non-recovery) switch operation.

  • Page 44: Verifying Power-On Self-Test (Post)

    If an amber GBIC module light is displayed, there was a failure on that port during POST . See “Power-On Diagnostics” in Chapter 5 for more information. 1-16 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 45: Setting Ip Address Using The Serial Port

    As the admin user, type ipAddrSet and press <Enter>. The following text appears: Ethernet IP Address [current address shown]: [enter new address if needed] Ethernet Subnetmaks [current]: [enter new subnet mask if needed] Fibre Channel IP Address [current]: [enter new address if needed] support.dell.com Installing the Dell PowerVault 51F Switch 1-17...

  • Page 46: Resetting Factory Defaults

    The configDefault command does not affect the SNMP agent configuration. To reset SNMP agent configuration, use the agtcfgDefault command. See Chapter 4, “PowerVault 51F Commands,” for help on using commands. 1-18 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 47: Chapter 2 Powervault 51F Topologies

    The cost should not exceed 7000 (7 x 1000). A fabric using Dell switches in cascaded topologies should be configured to deliver the required bandwidth and fault tolerance with all connections made within the seven-hop maximum limit.

  • Page 48: Cascading And Configuring Switches

    The PowerVault 51F switch runs on version 2.0 of the software only. To be compatible with PowerVault 50F software, the PowerVault 51F system must be configured using VC Encoded Address Mode, which limits the switch count in a fabric to 32 and the number of multicast groups to 31.

  • Page 49: Sample Fabric Topologies

    The simplest fabric consists of a single-switch topology as shown in Figure 2-1. fabric Mainframe N_Port Data F_Port JBOD N_Port FL_Port NL_Ports F_Port JBOD F_Port NL_Ports FL_Port F_Port F_Port N_Port N_Port N_Port Data Data Mainframe Figure 2-1. Single-Switch Topology Sample DELL CONFIDENTIAL - Preliminary 4/6/00 support.dell.com PowerVault 51F Topologies...

  • Page 50: Two-Switch Sample Topology

    NOTE: After a path has been determined, it is not rerouted, even though traffic vol- ume may change over time, for each path to maintain in-order delivery. If the link fails, the path is rerouted. DELL CONFIDENTIAL - Preliminary 4/6/00 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 51: Increasing Local Bandwidth Within The Fabric

    Increasing bandwidth between switches is done by adding additional connections between the switches. In addition to the bandwidth, redundant connections between the switches in Figure 2-2 provide a high-bandwidth, fault-tolerant fabric. DELL CONFIDENTIAL - Preliminary 4/6/00 support.dell.com PowerVault 51F Topologies...
  • Page 52 FILE LOCATION: S:\SYSTEMS\Boxer\rev_i&t\English\50UWDa00\50UWDc20.fm DELL CONFIDENTIAL - Preliminary 4/6/00 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 53: Chapter 3 Managing The Powervault 51F Switch

    Hardware Dell OpenManage version 2.0 software executes on the PowerVault 51F system only. However, PowerVault 51F switches and PowerVault 50F switches can share the same fabric by configuring version 2.0 into a specific addressing mode designated as VC Encoded Address Mode. Invoking this mode is described under the configure com- mand described in Chapter 4.

  • Page 54: Table 3-1. Comparison Of Powervault Switch Management Methods

    Figure 3-1 shows the various methods and communication paths for accessing switch management information. NOTE: Dell recommends the switch be managed remotely using Telnet or Web man- agement (PowerVault Switch Manager). Dell recommends the serial port be used only to initially configure the switch and that the RS-232 serial communications cable be removed after initial configuration.

  • Page 55: Managing Via Telnet

    Telnet session is completed but re-logging in is required. A password is required to log in to the serial port session. Password checking is skipped only at initial power on and remains off until log off is done. support.dell.com Managing the PowerVault 51F Switch...

  • Page 56: Default Username

    Enter a password or name while a username is displayed to replace the existing password or name. NOTE: If you lose the password, contact Dell for technical assistance. Managing With SNMP Under Dell OpenManage NOTICE: SNMP settings on the switch pose a security risk.

  • Page 57: Snmp Transports

    Dell recommends that you use one of the “ro” communities to set up your trap community and trap recipients IP address. Also, the administrator of the switch may want to rename the default communities to a unique secure name. The resident SNMP manage node allows remote switch management via IP over Ethernet and Fibre Channel interfaces.

  • Page 58: Fabric Element Mib Support

    — Indicates the manage node has received a protocol mes- sage that is not properly authenticated. This trap, by default, is disabled but can be enabled via the command agtcfgSet. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 59: Enterprise Specific Traps

    SNMP trap, swEventTrap, is sent to configured recipi- ents. By default, this value is set at 0, implying that no swEventTrap is sent. Possible values are as follows: 0 — None 1 — Critical support.dell.com Managing the PowerVault 51F Switch...

  • Page 60: Name Server

    22fffffc,00210413,03000000 Jun 15 16:00:21.899 tSwitch 23210413,00fffffc,02000000 Jun 15 16:00:21.899 tReceive 02fffffc,00210413,01000000 Jun 15 16:00:21.933 tNSd ctin 00030217,00210413,00000100 Jun 15 16:00:21.933 tNSd ctout fc 00008002 Jun 15 16:00:21.933 tNSd 03210413,00fffffc Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 61: Introducing The Powervault Switch Manager

    The PowerVault Switch Manager also provides access to all zoning functions. For more information about the PowerVault Switch Manager see the Dell PowerVault Switch Manager User’s Guide. support.dell.com...
  • Page 62 3-10 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 63: Chapter 4 Powervault 51F Commands

    - Scroll forward through previous commands j or + Insert text after cursor Insert text before cursor Insert text at end of current line Delete entire line Delete from cursor to end of line support.dell.com PowerVault 51F Commands...

  • Page 64: Agtcfgdefault

    SNMPv1 community and trap recipient configuration: Community 1: Secret C0de (rw) No trap recipient configured yet Community 2: OrigEquipMfr (rw) No trap recipient configured yet Community 3: private (rw) No trap recipient configured yet Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 65: Table 4-2. Agtcfgdefault Command Field Descriptions

    In the context of SNMPv1 and SNMPv2c, this means that a request that contains a community string is not known to the agent. The default value for this parameter is 0 (disabled). support.dell.com PowerVault 51F Commands...

  • Page 66: Agtcfgset

    HP OpenView Network Node Man- ager Special Edition (NNM SE) 3.0 and later have management information base (MIB) and autodiscovery support for the switch. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 67: Agtcfgshow

    Otherwise, it shows the user the number of alias group entries created with the title: The Local Alias Server has n entries Alias ID Creator Token [rb, type, grptype, qlfr] Member List support.dell.com PowerVault 51F Commands...

  • Page 68: Configure

    (shown in brackets). The current value is used in the absence of an entered value when a carriage return is the only input Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 69: Figure 4-1. Configure Command Top-Level Menus

    The configure command may be canceled at any time by sending an interrupt control character by pressing <Ctrl> <c>. In addition, the command may be completed at any time, with the current changes saved, by sending an end-of-file control character by pressing <Ctrl><d>. support.dell.com PowerVault 51F Commands...

  • Page 70: Figure 4-2. Configure Command Submenus

    Send FAN frames?: (0..1) [1] System services (yes, y, no, n): [no] yes rstatd (on, off): [off] on rusersd (on, off): [off] on No changes. Figure 4-2. configure Command Submenus Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 71: Figure 4-3. Configure Command Behavior With Out-Of-Range Or Inappropriate Inputs

    Non-SCSI Tachyon Mode Boolean 0 or 1 Disable Device Probing Boolean 0 or 1 VC Encoded Address Boolean 0 or 1 Mode Disable Translative Mode Boolean 0 or 1 Per-frame Route Priority Boolean 0 or 1 support.dell.com PowerVault 51F Commands...

  • Page 72: Table 4-5. Fabric Parameters

    Name Server will not be present in the Name Server data Probing base. Set this mode only if the switch's N_Port discovery pro- cess (PLOGI, PRLI, INQUIRY) causes some attached device to fail. 4-10 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 73: Table 4-6. Virtual Channel Parameters

    Field Description VC Encoded When this mode is set, frame source and destination addresses Address utilize an address format compatible with PowerVault 50F Mode system. When this mode is set to 0, 239 PowerVault 51F switches may be cascaded. Disable Trans-...

  • Page 74: Table 4-7. Arbitrated Loop Parameters

    RSCN will always be issued fol- lowing the completion of loop initialization, regardless of the presence or absence of new or preexisting devices. 4-12 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 75: Table 4-8. System Services

    On most UNIX-based systems (HP-UX, Irix, Linux, Solaris, and so on) the commands to retrieve the information are rup and rsysinfo. Please see your local system documentation for the appropriate usage of the rup, rsysinfo, or equivalent commands. support.dell.com PowerVault 51F Commands 4-13...

  • Page 76: Configdefault

    The date command displays the system date and time. To set the date, perform the following steps: Type date followed by the date in the order of where: mmddHHMMyy is the month is the date is the hour 4-14 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 77: Diaghelp

    The diagHelp command displays the diagnostic help commands available for trouble- shooting switch problems. These commands should be run only as advised by Dell technical support. The following example shows the information that appears when the command is run switch:admin>...

  • Page 78: Errshow

    — If there is more than one occurrence of an error type, the number of occur- rences is shown in brackets following the error date and time. The following is an example of the errShow command screen. 4-16 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 79: Fabricshow

    The switch's domain ID (1 to 239) • The switch's embedded port ID • The switch's World Wide Name • The switch’s Ethernet and IP addresses • The switch's symbolic name (a “>” indicates the principal switch in the fabric) support.dell.com PowerVault 51F Commands 4-17...

  • Page 80: Fastboot

    UNIX host, no special software is needed. For Windows 95 or Windows NT host, the Dell PowerVault system utilities diskette provides a daemon to support a remote shell (RSH). A firmware download is executed via an RCP command running on top of Transmission Control Protocol (TCP) between the switch and the host.

  • Page 81: Help

    Click Start and then click Programs. In the program list, click Dell OpenManage PowerVault Manager, then click PowerVault 51F Utilities, and then click rshd. The remote shell daemon starts. The cat.exe is run from the rshd.exe file Start a Telnet session to a switch by typing the following command:...

  • Page 82: Table 4-10. I Command Field Descriptions

    Dead — Task no longer exists Program counter Stack pointer ERRNO Last error number generated by this task Delay For pending tasks, the amount of time a task has been waiting to execute 4-20 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 83: Ifshow

    The Fibre Channel subnetmask for the switch. The subnetmask default is none. Gateway IP address The gateway IP address. The default gateway address on a new switch is none. You must enter a valid gate- way address, if required. support.dell.com PowerVault 51F Commands 4-21...

  • Page 84: Ipaddrshow

    FC-PH type. The possible values for FC4Type are: • 5 - FC-IP • 8 - SCSI-FCP For example, nsAllShow shows all SCSI-FCP nodes. If the parameter is not pro- vided, then all Nx_Ports are displayed. 4-22 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 85: Nsshow

    Note also that a cached entry would have an '*' at the beginning. NOTE: Only local entries are displayed. passwd The passwd command is used to set user names and passwords. The command syntax is passwd [ "user name" ]. support.dell.com PowerVault 51F Commands 4-23...

  • Page 86: Portdisable

    ------------------------------------------------------------------ 2.5m Figure 4-4. portErrShow Command Example Table 4-13. portErrShow Command Field Descriptions Field Description frames tx Frames transmitted frames rx Frames received 4-24 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 87: Portlogclear

    Table 4-14. The command syntax is portStatsShow <port#> . Table 4-14. portStatsShow Command Field Descriptions Field Description stat_wtx Number of 4-byte words transmitted from the port. stat_wrx Number of 4-byte words received by the port. support.dell.com PowerVault 51F Commands 4-25...
  • Page 88 This quantity could increment at times during nor- mal operation but might be used for diagnosing problems in some situations. 4-26 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 89: Psshow

    After the status line, a power supply identification line may be shown. If present, this line contains manufacture date, part numbers, serial numbers, and other information. support.dell.com PowerVault 51F Commands 4-27...

  • Page 90: Reboot

    The switchName command displays the name of the current switch. By supplying an argument, the user may set the name of the current switch. NOTE: This command is only available to admin-level users. 4-28 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 91: Switchshow

    8: sw No_Light port 9: sw Online E-Port 10:00:00:60:69:00:01:b4 "sw3" (downstr port 10: sw No_Light port 11: sw No_Light port 12: sw No_Light port 13: sw No_Light port 14: sw No_Light port 15: sw No_Light support.dell.com PowerVault 51F Commands 4-29...

  • Page 92: Table 4-16. Switchshow Command Field Descriptions

    The GBIC type follows the port number. The five GBIC types include: -- — No GBIC present — Shortwave GBIC — Longwave GBIC — Copper GBIC — Serial ID 4-30 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 93: Syslogdip

    The syslogdIp command sets or displays the switches system log daemon IP address. The command syntax is syslogdip < ip address >. tempShow The following example shows the tempShow command screen, which shows the switch’s temperature as measured by five sensors on the system board. support.dell.com PowerVault 51F Commands 4-31...

  • Page 94: Uptime

    The build date of the firmware stored in flash memory BootProm The build date of the firmware stored in the boot PROM License Commands License commands are reserved for use by Dell only. 4-32 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 95: Routing Commands

    For instance, the bitmap value 0x00010003 means that port 0, port 1 and port 16 (the embedded port) are members of the set. switch:admin> bcastShow Group Member Ports Member ISL Ports Static ISL Ports ---------------------------------------------------------------- 0x00000100 0x00000000 0x00000000 support.dell.com PowerVault 51F Commands 4-33...

  • Page 96: Fspfshow

    = 18656 fspfQ = 0x10fa44e0 fabP = 0x10fa4d60 agingTID = 0x10f7e4c0 agingTo = 10000 lsrDlyTID = 0x10f6e4f0 lsrDelayTo = 5000 lsrDelayCount ddb_sem = 0x10fa44b0 fabP: event_sch = 0x0 lsrRefreshCnt 4-34 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 97: Interfaceshow

    The current neighbor state. Its value must be NB_ST_FULL for the ISL to forward frames to the adjacent switch. Other values may be transitory, however if a value is retained for more than ten seconds, contact Dell for technical assistance. nghbP Neighbor capabilities has a value of 0.

  • Page 98: Table 4-21. Neighbor Data Structure Field Descriptions

    The current version is 1 and there is no version 0. nHloIn The number of Hello frames received from the neighbor switch. nInvHlo The number of Hello frames with invalid parameters received from the neighbor switch. 4-36 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 99: Iodreset

    Use this command only if there are devices connected to the fabric that do not tolerate occasional out-of-order delivery of frames. The default behavior is for the in-order delivery option to be off. support.dell.com PowerVault 51F Commands 4-37...

  • Page 100: Lsdbshow

    1. length The total record length. chksum The record checksum. It includes all fields except lsAge. 4-38 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 101: Mcastshow

    The command syntax is nbrStateShow <port number> to list the neighbor on the specified port. Table 4-23. nbrStateShow Command Field Descriptions Field Description Local Port Corresponds to idbNo in the neighbor data structure. Domain Corresponds to nghbId in the neighbor data structure. support.dell.com PowerVault 51F Commands 4-39...

  • Page 102: Routehelp

    The FSPF protocol supports equal cost multipaths, so there could be multiple parallel paths between two switches. The command syntax is topologyShow to list all domains. The command syntax is topologyShow < domain ID > to list the specified domain. 4-40 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 103: Urouteconfig

    D unless a static path is configured. The following example shows the uRouteConfig command screen: switch:admin>uRouteConfig 2,2,4 committing configuration...done. uRouteRemove The uRouteRemove command removes the previous static route configuration, as shown in the following example: switch:admin>uRouteRemove <PORT>, <DOMAIN> support.dell.com PowerVault 51F Commands 4-41...

  • Page 104: Urouteshow

    Next (Dom, Port --------------------------------------------------------------------------- 1000 2000 3000 4000 5000 1000 2000 3000 4000 5000 1000 2000 3000 4000 5000 value = 1 = 0x1 Figure 4-5. uRouteShow Command Example 4-42 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 105: Troubleshooting

    If any port fails during a diagnostic test, it is marked BAD in the status display and is ignored (not tried) until the system is rebooted. support.dell.com Troubleshooting...

  • Page 106: Issuing Telnet Commands

    G_Port interface cards. Front-Panel LED Power Indicators The color and flash speed of the power LED, as described in Table 5-1, indicates the switch’s status. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 107: Front-Panel Led Port Indicators

    Preliminary POST diagnostics. VxWorks operating system initialization. Hardware initialization (resets, internal addresses assigned to G_Port and FL_Port ASICs, serial port initialized, front panel initialized). Full POST. Universal port configuration. Link initialization; receiver/transmitter negotiation to bring connected ports online. support.dell.com Troubleshooting...

  • Page 108: Power-On Diagnostics

    NOTE: A switch boot failure indicates the switch must be taken off-line to be either repaired or replaced. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 109: Chapter 6 Repair And Replacement

    Only trained service technicians are authorized to remove the computer covers and access any of the components inside the computer. This warning applies to Dell PowerEdge 4xxx or higher servers and Dell PowerVault 2xxS storage systems. WARNING: This system may have more than one power supply cable. To reduce the risk of electrical shock, a trained service technician must discon- nect all power supply cables before servicing the system.

  • Page 110: Removing The Power Supply

    Reattach external cabling to the power supply. The switch automatically runs power-on self-test (POST) on a 2401 switch because all the power was off. Check for error messages via Telnet. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 111: Replacing A Gbic Module

    The latch prongs will lock and prevent the GBIC’s accidental removal. NOTE: The GBIC module is keyed so it can be inserted in only one way. Do not force the insertion if the module does not slide in easily. support.dell.com Repair and Replacement...

  • Page 112: Replacing The Fan Assembly

    Unscrew the two captive screws at the back of the unit by turning them a quarter turn to the left. See Figure 6-4. Slide the cover at least one 1/2-inch back from the front of the unit. Lift the cover off. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 113: Removing The Fan Assembly

    Tilt the assembly slightly up and slide it onto the two metal slats protruding from the back of the chassis. Move aside the power supply wiring harnesses, lower the assembly onto the metal tabs protruding from the back of the power supply chassis. support.dell.com Repair and Replacement...

  • Page 114: Replacing The Cover

    (See Figure 6-6.) Lift the back end of the system board at a 45-degree angle up over the metal guides and slide it back until it lifts out of the chassis. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 115: Installing A System Board

    1 on the connector. Gently lay the excess ribbon cable between the system board and chassis to prevent cable damage. Reconnect the power supply connector(s). Reconnect the fan tray assembly connector. Replace the switch’s cover. support.dell.com Repair and Replacement...

  • Page 116: Replacing The Chassis

    See “Removing the System Board,” found earlier in this chapter for instructions. 10. Remove the fan tray assembly. See “Removing the Fan Assembly,” found earlier in this chapter for instructions. Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 117: Installing The New Switch Components

    Install the power supply(s). See “Installing a Power Supply,” found earlier in this chapter for instructions. Reconnect all external cabling. Turn on the switch’s power. The switch automatically runs POST . 10. Check for error messages via Telnet. support.dell.com Repair and Replacement...
  • Page 118 6-10 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 119: Getting Help

    C H A P T E R 7 Getting Help This chapter describes the tools Dell provides to help you when you have a problem with your system. It also tells you when and how to call Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: Run the Dell Diagnostics.

  • Page 120: Help Tools

    Help Tools Dell provides a number of tools to assist you. These tools are described in the follow- ing sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

  • Page 121: Autotech Service

    TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech- nical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.

  • Page 122: Problems With Your Order

    If you need information about additional products available from Dell Computer Corpo- ration, or if you would like to place an order, visit Dell’s World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales special- ist, refer to “Dell Contact Numbers”...

  • Page 123: Before You Call

    Remember to fill out the Diagnostics Checklist (Figure 7-1). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the system itself.

  • Page 124: Diagnostics Checklist

    Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...

  • Page 125: Dell Contact Numbers

    Dell Contact Numbers When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Tables 7-1 and 7-2. Table 7-1 provides the various codes required to make long-distance and international calls. Table 7-2 provides local tele-...

  • Page 126: Table 7-1. International Dialing Codes

    — Macau — Not required Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand — Norway (Lysaker) Not required Poland (Warsaw) Singapore (Singapore) Not required South Africa (Johannesburg) 09/091 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 127: Table 7-2. Dell Contact Numbers

    Taiwan — Thailand — U.K. (Bracknell) 1344 U.S.A. (Austin, Texas) Not required Table 7-2. Dell Contact Numbers Area Local Number or Department Name or Service Code Toll-Free Number Country (City) Australia Home and Small Business ....... . . 1-300-65-55-33 (Sydney) Government and Business .
  • Page 128 Sales, Customer Support, and Technical Support ..toll free: 1230-020-4823 Chile (Santiago) NOTE: Customers in Chile call the U.S.A for sales, cus- tomer, and technical assistance. 7-10 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...
  • Page 129 Switchboard ....... 02....22 83 27 11 Web site: http://support.euro.dell.com/cz E-mail: czech_dell@dell.com...
  • Page 130 Corporate Sales ........toll free: 800 96 4108 tomer assistance. 7-12 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...
  • Page 131 Switchboard ....... 01....286 0500 Web site: http://support.euro.dell.com/ie E-mail: dell_direct_support@dell.com...
  • Page 132 Corporate Sales ........toll free: 1 800 888 213 7-14 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...
  • Page 133 Switchboard ......020....581 8818 Web site: http://support.euro.dell.com/nl E-mail: tech_nl@dell.com...
  • Page 134 Sales (Penang, Malaysia)....... . 60 4 810-4810 Pacific Countries (excluding Austra- lia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thai- land—refer to indi- vidual listings for these countries) 7-16 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...
  • Page 135 Switchboard ....... 91....722 92 00 Web site: http://support.euro.dell.com/es E-mail: es_support@dell.com...
  • Page 136 AutoFax ..........0870-908-0510 Web site: http://support.euro.dell.com/uk E-mail: dell_direct_support@dell.com 7-18 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...
  • Page 137 Dell Sales ........
  • Page 138 7-20 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...

  • Page 139: Appendix A Error Messages

    NOTE: The error counter goes to a maximum of 999. The display halts after each error is displayed, prompting you to either press <Enter> to continue or type a to quit. Continue pressing <Enter> until the prompt => is displayed. support.dell.com Error Messages...

  • Page 140: Error Messages By Firmware Module

    => errShow Error 02 -------- 0x103dc470 (tSilkworm): Apr 9 10:41:06 Error SENSOR-FAILED, 3, sensor 7 (Fan 2) is below minim Type <CR> to continue, Q<CR> to stop: Error 01 -------- 0x103dc470 (tSilkworm): Apr 9 10:40:51 Error DIAG-TIMEOUT, 1, Port 2 receive timeout. Type <CR>...
  • Page 141 Check the protocol version col version run- on both switches using the ning on the local fspfShow command. If the switch is lower two versions differ, update than a neighbor’s the software on the local switch. switch. support.dell.com Error Messages...
  • Page 142 Table A-1. Errors (continued) Error Module Severity Explanation Action INVHLO (1) The path selec- Check that all paths and tion task has routing tables are correct. If received a they are not, reboot the HELLO message neighbor switch. with an invalid Check the paths and routes parameter from a again.
  • Page 143 SYSCALL (2) A system call into Reboot the switch. Contact VxWorks failed. customer support. TIMERS ENQFAIL (1) An error occurred Reboot the switch. Run the while setting a commands timer. actTimersShow and timerShow <timer ID>. Contact customer support. support.dell.com Error Messages...

  • Page 144: Panic Errors

    Table A-1. Errors (continued) Error Module Severity Explanation Action MSG (3) The timer task Contact customer support. received an unknown message. Panic Errors This module includes errors that cause a system panic to occur. A system panic causes the switch to reboot. The PANIC error is stored in flash memory with a stack trace, local stack content and local register content at the time the error occurred.

  • Page 145: Mq-Qwrite Error

    These problems can be diagnosed by technical support provided enough information is collected to allow a detailed analysis of the specific case. The MQ-QWRITE error message is shown in Figure A-2 (the front panel displays an abridged version of the message). support.dell.com Error Messages...

  • Page 146: Figure A-2. Mq-Qwrite Error Example

    Dell_FC_Switch# 0x103fce60 (tTimers): Oct 14 11:07:43 Error MQ-QWRITE, 1, mqWrite failed, queue = 0x103d1d20, msg = 0x103fd3d0, errno = 0x3d0002 Traceback: _mqWrite+0x44 (0x10065864) _mPathAllShow+0x1158 (0x10078498) Figure A-2. MQ-QWRITE Error Example The most notable parameters are: • The ID of the task that attempted to send the message ( tTimers in Figure A-2) •...

  • Page 147: Other Possible Errors

    Stops microprocessor utilization monitoring. This spyStop command can be typed in at any time during the monitoring process. For information on executing these commands, contact Dell for technical assistance. Other Possible Errors This section explains the other errors that may occur. Fan Error Message Fan has stopped spinning: Please check the fans inside the switch box.

  • Page 148: Thermometer Error Message

    Diag_Flt: the port failed diagnostics (defective G_Port card or motherboard) Port is OK (Solid Green LED): The port is online and connected to a device over the cable. Port is segmented (Slow Flashing Green LED): Port is online but segmented. Please check for loopback cable or incompatible switch.

  • Page 149: Definition Of Terms

    Class 2 connections. A fabric is an active, intelli- gent, nonshared interconnect scheme for In Class-2 service, the fabric and destina- nodes. tion N_Port provide connectionless service with notification of delivery or non- delivery between the two N_Ports. support.dell.com Glossary...
  • Page 150 R_A_TOV is used to time out operations that depend on the maximum possible time that a frame could be delayed in a fabric and still be delivered. The value of R_A_TOV is adjustable in 1-microsecond Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide...
  • Page 151 BADSRC (3), A-3 diagHelp, 4-15 errDisplayFilter, 4-15 bandwidth, 2-5 errDump, 4-15 bcastShow command, 4-33 fabricShow, 4-17 boot failure, 5-4 firmwareDownload, 4-18 flashDefault, 4-18 fspfShow, 4-34 h, 4-19 help, 4-19 i, 4-20 calling Dell, 7-7 ifShow, 4-21 cascading, 2-2 support.dell.com Index...
  • Page 152 4-6 MALLOC (0), A-6 connections MSG (2), A-3 ethernet, 1-14 MSG (3), A-6 fibre optic cable, 1-13 MSGQCREATE (0), A-6 serial port, 1-14 MSGQDELETE (0), A-6 NGBRSTATE (2), A-5 cooling requirements, 1-1 NOMEM (1), A-5 Dell Dimension Systems User’s Guide...
  • Page 153 1-3 fspfShow command, 4-34 unpacking the switch, 1-1 interfaceShow command, 4-35 Internet help tools, 7-2 INVHLO (1), A-4 GBIC module replacing and installing, 6-3 INVLSR (3), A-2 GBIC module, installing, 1-3 iodReset command, 4-37 iodSet command, 4-37 support.dell.com Index...
  • Page 154 POST, 5-3 MSG (2), A-3 power requirements, 1-2 MSG (3), A-6 power supply MSGQCREATE (0), A-6 installing, 6-2 MSGQDELETE (0), A-6 problems help tools, 7-1 with your order, 7-4 product information, 7-4 psShow command, 4-27 Dell Dimension Systems User’s Guide...
  • Page 155 7-1 SEMCREATE (0), A-6 warranty repair or credit, 7-4 SEMDELETE (0), A-6 Telnet default user name, 3-4 serial port passwords, 3-4 cabling, 1-15 pinouts, 1-15 tempShow command, 4-31 setting IP Address, 1-17 TIMEUSECNT (0), A-7 service, 7-1 support.dell.com Index...
  • Page 156 3-6 warnings, v uptime command, 4-32 warranty information, xvi uRouteConfig command, 4-41 warranty repair or credit, 7-4 uRouteRemove command, 4-41 World Wide Web help tools, 7-2 uRouteShow command, 4-42 ZOMTIMKILL (0), A-7 ZOMTIMSET (0), A-7 Dell Dimension Systems User’s Guide...

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