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Canon imagePRESS Server A2200 Installation And Service Manual
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Canon imagePRESS Server A2200 Installation And Service Manual

Canon imagePRESS Server A2200 Installation And Service Manual

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Canon imagePRESS Server A2200
Installation and Service Guide
Replacement parts and specifications are
subject to change. For a current parts list,
contact your authorized service/support center.
A guide for service technicians
Part Number: 45093848
6 October 2010

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  • Page 1 Canon imagePRESS Server A2200 Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. For a current parts list, contact your authorized service/support center. Part Number: 45093848 6 October 2010...
  • Page 2 © 2010 Electronics for Imaging, Inc. This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except as expressly permitted herein.

  • Page 3: Table Of Contents

    ONTENTS ONTENTS ONTENTS REFACE imagePRESS Server customer media pack About the documentation Service documentation Customer documentation About this guide About the illustrations in this guide Terminology and conventions Precautions Creating an ESD safe environment Tools you will need NTRODUCTION Features How the imagePRESS Server operates NSTALLATION Installation sequence...
  • Page 4 ONTENTS PRESS S SING THE IMAGE ERVER Overview Using the imagePRESS Server Control Panel Buttons Activity light imagePRESS Server Control Panel Functions menu Using the copier touch panel imagePRESS Server copier touch panel Functions menu Print pages menu Network Status LEDs Starting, shutting down, restarting, and rebooting ERVICE ROCEDURES...
  • Page 5 ONTENTS Power supply Hard disk drives Switch bank assembly DVD drive Restoring and verifying functionality after service YSTEM AND OFTWARE Overview Before you install system software Installing system software System updates ROUBLESHOOTING Troubleshooting process Preliminary on-site checkout Checking external connections Checking internal components Inspecting the system Normal startup sequence...
  • Page 6 ONTENTS PECIFICATIONS Hardware features Physical specifications Networking and connectivity User software Safety and emissions compliance PRESS S ERVICING THE IMAGE ERVER WITH URNITURE Procedures NDEX...
  • Page 7 IST OF IGURES IST OF IST OF IGURES IGURES Printing system IGURE imagePRESS Server functional diagram IGURE Summary of installation steps and references IGURE imagePRESS Server shipping contents IGURE imagePRESS Server connections IGURE Copier interface cable connections IGURE Straight-through and crossover Ethernet cables IGURE imagePRESS Server Control Panel IGURE...
  • Page 8 IST OF IGURES Removing/replacing the UIB buttons IGURE Diagram of the imagePRESS Server motherboard IGURE Removing the motherboard IGURE Connecting the dongle IGURE Motherboard DIMM sockets IGURE Releasing a DIMM IGURE CPU cooling assembly IGURE Removing/replacing the CPU IGURE Inspecting the cooling assembly pins on underside of motherboard IGURE Motherboard battery IGURE...

  • Page 9: Preface

    The term “imagePRESS Server” is used throughout this guide to refer to the Canon imagePRESS Server A2200. The term “copier” is used to refer to the Canon Color imagePRESS C6000/C6010/C6000VP/C6010VP/C7000VP/C7010VP.

  • Page 10: About The Documentation

    REFACE About the documentation The documentation for the imagePRESS Server is described in the following sections. Service documentation The scope of the Installation and Service Guide is limited to describing how to install imagePRESS Server hardware and system software and how to service and troubleshoot the imagePRESS Server.

  • Page 11: About This Guide

    REFACE About this guide The Installation and Service Guide is organized into the following topics: • Preface General information, including a list of precautions. • Introduction General description of the imagePRESS Server. • Installation Checking the customer site and unpacking the imagePRESS Server; installing and connecting the imagePRESS Server.

  • Page 12: Terminology And Conventions

    REFACE Terminology and conventions The following sections explain the terminology and conventions used throughout this guide. Service technician In this guide, responsibilities attributed to the service technician may include the following: • Making sure that the customer site has an appropriate electrical outlet and sufficient physical space for the imagePRESS Server •...
  • Page 13 REFACE imagePRESS Server components The terms “replace” and “replacing” are used throughout this guide to mean the reinstallation of existing components. Install new components only when necessary. Replacement parts and specifications are subject to change. When ordering replacement parts, refer to the current parts list maintained by your authorized service/support center.

  • Page 14: Precautions

    REFACE Precautions Always observe the following general precautions when installing and servicing the imagePRESS Server: • Avoid pressing the surface of the LCD. Applying excessive pressure to the LCD window will cause it to change color. • Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the imagePRESS Server display window.
  • Page 15 REFACE • Handle the imagePRESS Server LCD window with care. If the imagePRESS Server LCD window breaks and the liquid crystal inside leaks out, avoid contact with it. If you come in contact with the liquid crystal, wash it off your skin immediately with soap and water.

  • Page 16: Creating An Esd Safe Environment

    REFACE Creating an ESD safe environment • Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the imagePRESS Server. Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the copier and the imagePRESS Server is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.
  • Page 17 REFACE Power supply cord notice The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible. ATTENTION: Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à...

  • Page 18: Tools You Will Need

    REFACE Short circuit protection This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). ATTENTION : La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où...

  • Page 19: Introduction

    NTRODUCTION NTRODUCTION The imagePRESS Server adds computer connectivity and highly efficient Adobe PostScript 3 color printing capability to the copier. It is optimized for high-speed network communications, processing, rasterization, and printing of continuous tone color and monochrome pages. Features The imagePRESS Server, as an integral part of a color printing system, enables users to: •...

  • Page 20: How The Imagepress Server Operates

    NTRODUCTION How the imagePRESS Server operates The imagePRESS Server enables the customer to use the copier as a high-performance, networked PostScript color printer and scanner. Users at the customer site can print to the imagePRESS Server from networked Windows computers, Mac OS computers, and networked UNIX workstations running TCP/IP.

  • Page 21: Figure 2: Imagepress Server Functional Diagram

    NTRODUCTION imagePRESS Server External Devices Motherboard Copier interface User board interface PCI-E Memory board PCI-E x8 DIMM 4 (not used) Copier devices DIMM 3 North bridge PCI-X memory (not used) PCI-X 64/133 DIMM 2 controller devices PCI-X DIMM 1 (not used) Dongles PCI-E USB 2.0 (x10)

  • Page 22: Installation

    NSTALLATION NSTALLATION This chapter includes information about the following: • Installation sequence (see below) • Checking the customer site (see page • Unpacking the imagePRESS Server (see page • Installing the imagePRESS Server and connecting it to the copier and network (see page •...

  • Page 23: Figure 3: Summary Of Installation Steps And References

    NSTALLATION Mac OS UNIX imagePRESS Server Power cable(s), interface cables, optional monitor, computers computers workstations keyboard, mouse, media pack, interface kit. Unpack the imagePRESS Server (see page 26). Check installation requirements and verify site conditions. If possible, obtain If present, connect the optional monitor, verification that the keyboard, and mouse to the network is operational...

  • Page 24: Checking The Customer Site

    NSTALLATION Checking the customer site Before you install the imagePRESS Server, check site conditions and inform the customer of any installation requirements. Copier readiness Is the copier configured for use with the imagePRESS Server? (For the proper settings, see the documentation that accompanies the copier.) Is the service mode COPIER>OPTION>INT-FACE>IMG–CONT set to 3? Has the Open Interface Board Kit been installed in the copier (see the documentation that accompanies the media pack).

  • Page 25: Setting Customer Expectations

    NSTALLATION Network Make sure that the network will be available at the time set for installation. Verify with the network administrator that the network is functioning before you attach the imagePRESS Server. Make sure that the configuration requirements specified in Configuration and Setup (on the User Documentation CD) have been met for remote computers and the network.

  • Page 26: Unpacking The Imagepress Server

    NSTALLATION Unpacking the imagePRESS Server The imagePRESS Server is assembled and shipped from the factory with all necessary cables (except the network cable) and documentation (see page 27). Never lift the imagePRESS Server by grasping the top panel. The top panel does not support the weight of the system.

  • Page 27: Figure 4: Imagepress Server Shipping Contents

    NSTALLATION 5. Carefully lift the imagePRESS Server out of the box. If you notice shipping damage to any component, save the shipping container in case the carrier needs to see it. Call the carrier immediately to report the damage and file a claim. 6.

  • Page 28: Connecting The Imagepress Server

    NSTALLATION Connecting the imagePRESS Server You are now ready to make the following connections: • Monitor, keyboard, and mouse (if present) • Dongle (if present) • Power cable connection • Copier interface cable connections • Command/Status Ethernet Crossover cable connection •...

  • Page 29: Figure 6: Copier Interface Cable Connections

    NSTALLATION O CONNECT POWER 1. Connect the recessed end of the imagePRESS Server power cable to the power connector on the back of the imagePRESS Server (see Figure 5 on page 28). 2. Connect the other end of the imagePRESS Server power cable to a wall outlet. O CONNECT TO THE COPIER 1.

  • Page 30: Figure 7: Straight-Through And Crossover Ethernet Cables

    NSTALLATION O CONNECT TO THE NETWORK 1. Make sure that the imagePRESS Server is powered off. 2. Locate the straight-through Ethernet cable that shipped with the imagePRESS Server. You must use this straight-through Ethernet cable for the network connection. To verify the cable type, align the connectors on each end of the cable as shown in Figure 7.

  • Page 31: Completing Installation And Starting Up

    NSTALLATION Completing installation and starting up To finish the installation of the imagePRESS Server at the customer site, make sure to do the following: 1. Make sure that the copier is powered on. 2. Power on the imagePRESS Server (see page 42).

  • Page 32: Using The Image Press Server

    PRESS S SING THE IMAGE ERVER PRESS S SING THE IMAGE ERVER This chapter includes the following information: • Using the imagePRESS Server Control Panel • Using the copier touch panel • Checking Network status LEDs • Shutting down and restarting the imagePRESS Server Overview Two main user interfaces are available for the imagePRESS Server: •...

  • Page 33: Buttons

    PRESS S SING THE IMAGE ERVER Buttons Line selection Use the four line selection buttons on the right side of the Control buttons Panel to select the command displayed on the corresponding line of the LCD display. Up and Down Use these buttons to scroll to different screens in multi-screen lists buttons or prompts.

  • Page 34: Imagepress Server Control Panel Functions Menu

    PRESS S SING THE IMAGE ERVER imagePRESS Server Control Panel Functions menu The following options are available from the imagePRESS Server Functions menu: Eject CD/DVD Use the line selection buttons Restart Server to the right to select an option. Shut Down System Reboot System Functions •...

  • Page 35: Using The Copier Touch Panel

    PRESS S SING THE IMAGE ERVER Using the copier touch panel The imagePRESS Server area of the copier touch panel is the main user interface for the imagePRESS Server. Navigating to the imagePRESS Server area allows you to view status information, print system pages, set up printing, and shut down the imagePRESS Server.

  • Page 36: Imagepress Server Copier Touch Panel Functions Menu

    PRESS S SING THE IMAGE ERVER imagePRESS Server copier touch panel Functions menu The imagePRESS Server Functions menu, accessible from the copier touch panel, allows you to perform a variety of administrative functions that do not affect the print jobs of other users. The functions available from the Functions menu are described on page 37.
  • Page 37 PRESS S SING THE IMAGE ERVER Print Pages— Enables you to print system pages from the imagePRESS Server (see page 40). You can print the following pages from the submenu that appears: • Test Page— Enables you to confirm that the imagePRESS Server-to-copier connection is functioning properly.
  • Page 38 PRESS S SING THE IMAGE ERVER USB Media Server— Allows users to print a file from a USB device to one of the published print connections. Allows users to initiate a scan job from the Control Panel. For more information, Scan Job—...
  • Page 39 PRESS S SING THE IMAGE ERVER System Updates —Allows customers to schedule and accept installation of certain software updates from a secure site on the Internet. By default, the feature is configured to display a notification on the monitor (if the FACI option is present) that software updates are available for the imagePRESS Server.

  • Page 40: Print Pages Menu

    PRESS S SING THE IMAGE ERVER Print pages menu This section describes how to print the Test Page and Configuration page from the Print Pages menu (described on page 37). To navigate to the Print Pages menu from the copier touch panel, scroll as follows: Copy screen >...

  • Page 41: Network Status Leds

    PRESS S SING THE IMAGE ERVER Network Status LEDs Two LEDs next to the Ethernet connector indicate the network speed. When a data transfer occurs between the imagePRESS Server and the network, the appropriate LED(s) blink to indicate network activity. For additional network information, see Configuration and Setup on the User Documentation CD.

  • Page 42: Starting, Shutting Down, Restarting, And Rebooting

    PRESS S SING THE IMAGE ERVER Starting, shutting down, restarting, and rebooting The customer will generally leave the imagePRESS Server on all the time. Remember that when the imagePRESS Server is powered off, network access to the copier is interrupted. Power off the imagePRESS Server when you need to service it and before you remove or attach any cables to it.
  • Page 43 PRESS S SING THE IMAGE ERVER PRESS S O SHUT DOWN RESTART OR REBOOT FROM THE IMAGE ERVER ONTROL ANEL 1. Make sure that the Info screen on the copier touch panel displays Idle (see page 35). If Printing or RIPping appears on the touch panel, the imagePRESS Server is processing. You must wait until the system finishes and reaches the Idle state.

  • Page 44: Service Procedures

    ERVICE ROCEDURES ERVICE ROCEDURES Generally, the imagePRESS Server requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software. Overview This chapter includes information about servicing the following components: •...

  • Page 45: Imagepress Server Overview Diagrams

    ERVICE ROCEDURES imagePRESS Server overview diagrams The following figures provide an overview of imagePRESS Server components. Control panel DVD drive Power cable Power button USB ports Power switch Reset button Eject button Not used Not used : Use the USB ports (x2) reset button only if the system is Not used...

  • Page 46: Figure 12: Back Panel And Internal Side View

    ERVICE ROCEDURES 1. Power cable connector 7. Monitor (option) 13. DIMM slots 2. Power switch, back panel 8. USB ports (x4) 14. DVD drive 3. Not used 9. Top = Network; Bottom = Command/Status port 15. Removable drive (option) 4. Not used 10.

  • Page 47: Figure 13: Exploded View Of Imagepress Server Components

    ERVICE ROCEDURES 1. Top panel plug 9. UIB cable 17. DIMMs 2. Top panel 10. HDD bracket 18. CPU 3. User Interface Board (UIB) 11. HDDs 19. Battery 4. Component sled 12. Side panel (left) 20. Motherboard 5. Switch bank assembly 13.

  • Page 48: Figure 14: Power And Data Cable Connections In The Imagepress Server

    ERVICE ROCEDURES HDD 1 (SATA 2) 1d 1e DVD drive (SATA 1) HDD 2 (SATA 3) FAN 4 Speaker UIB cable Power supply, DIMMs, and copier interface board Front panel USB port cables not shown. Cable key From 1. Power supply cable Power supply a.

  • Page 49: Accessing Internal Components

    ERVICE ROCEDURES Accessing internal components This section describes how to shut down and open the imagePRESS Server. Always use the following procedures when opening the imagePRESS Server for inspection or service. Shutting down the system You can shut down the imagePRESS Server from the imagePRESS Server Control Panel or the copier touch panel.
  • Page 50 ERVICE ROCEDURES PRESS S PRESS S O SHUT DOWN THE IMAGE ERVER FROM THE IMAGE ERVER ONTROL ANEL 1. Make sure that the Info screen on the copier touch panel displays Idle (see page 35). If Printing or RIPping appears on the copier touch panel, the imagePRESS Server is processing.

  • Page 51: Opening The Imagepress Server

    ERVICE ROCEDURES Opening the imagePRESS Server To service internal components, open the imagePRESS Server as described in the following procedure. PRESS S O OPEN THE IMAGE ERVER Never lift the imagePRESS Server by grasping the top panel. The top panel does not support the weight of the system.

  • Page 52: Figure 15: Removing/Replacing The Side Panels

    ERVICE ROCEDURES O REMOVE AND REPLACE THE LEFT OR RIGHT PANEL 1. Remove the screws that secure the panel to the back of the chassis. Set aside the screws so that you can replace them later. 2. Pull the back edge of the panel away from the chassis and lift the panel off the chassis. Pivot post inside chassis Right side panel Left side panel...

  • Page 53: Figure 16: Removing/Replacing The Front Panel

    ERVICE ROCEDURES O REMOVE AND REPLACE THE FRONT PANEL To remove the front panel, you must first remove the left and right panels. 1. Remove the upper faceplate from the front of the chassis. Press down to release the two tabs that secure the upper faceplate to the front panel, and then carefully remove the upper faceplate from the front panel.

  • Page 54: Figure 17: Removing/Replacing The Top Panel

    ERVICE ROCEDURES O REMOVE AND REPLACE THE TOP PANEL To remove the top panel, you must first remove the left, right, and front panels. 1. Remove the plug from the top panel. From the cutout in left side of the top panel, access and loosen the locking bolt, and then remove the plug.
  • Page 55 ERVICE ROCEDURES 5. To replace the top panel, first route the UIB cable through the hole in the top of the chassis and attach it to motherboard connector J38. 6. Position the top panel on the top of the chassis. Place the hooks on the underside of the panel into the slots in the top of the chassis, and then slide the top panel toward the back of the chassis to engage the hooks.

  • Page 56: Removing And Replacing Boards

    ERVICE ROCEDURES Removing and replacing boards This section includes procedures for removing and replacing the following boards: • Copier interface board • User Interface Board • Motherboard The imagePRESS Server is shipped from the factory with a standard board configuration, as shown in Figure 12 on page 46.
  • Page 57 ERVICE ROCEDURES O REMOVE THE COPIER INTERFACE BOARD 1. Shut down and open the imagePRESS Server (see pages and 51). To remove the copier interface board, you must remove the left panel. 2. Make sure that the copier interface cable is removed from the imagePRESS Server back panel. 3.

  • Page 58: User Interface Board Assembly

    ERVICE ROCEDURES User Interface Board assembly The User Interface Board (UIB) provides the interface between the imagePRESS Server and the user. The front of the UIB contains circuitry for the following: • Activity lights (amber, green, and red LEDs) • Display window (LCD) •...

  • Page 59: Figure 20: Removing/Replacing The User Interface Board

    ERVICE ROCEDURES O REMOVE THE NTERFACE OARD 1. Shut down and open the imagePRESS Server (see page 49). To access the User Interface Board, you must remove the left, right, front, and top panels. Be sure to detach the UIB cable from its connector on the motherboard, and then carefully route the cable out of the hole in the top of the chassis as you remove the top panel.

  • Page 60: Figure 21: Removing/Replacing The Uib Buttons

    ERVICE ROCEDURES O REPLACE THE NTERFACE OARD 1. If you are installing a new UIB, correctly orient the UIB buttons, and then mount them on the new UIB. The UIB buttons attach directly to the front of the UIB and extend through channels in the top panel.

  • Page 61: Motherboard

    ERVICE ROCEDURES Motherboard If you are removing the motherboard in order to replace it with a new motherboard, review the troubleshooting and motherboard cautions on page The Intel Core 2 Quad Q9550 QUAD-Core, 2.83GHz CPU mounted on the motherboard controls the image data transferred to and from the copier interface board. The motherboard also controls HDD functions and the communication between the imagePRESS Server and external devices.

  • Page 62: Figure 22: Diagram Of The Imagepress Server Motherboard

    ERVICE ROCEDURES 1. PS/2 ports (not used) 2. USB ports (x2) 3. Not used 4. Monitor 5. Network interface/USB ports (x2) 6. Command/Status Ethernet Crossover cable/USB ports (x2) 7. CPU power (PW1) 8. CPU fan power (FAN 1) 9. Motherboard power (PW2) 10.
  • Page 63 ERVICE ROCEDURES O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1. Shut down and open the imagePRESS Server (see pages and 51). To access the motherboard, you must remove the left side panel. 2. Remove all boards installed in slots on the motherboard. Note the location of the slot where each board resides so that you can reinstall the board in the same slot later.

  • Page 64: Figure 23: Removing The Motherboard

    ERVICE ROCEDURES O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove boards and cables from the motherboard” on page 1. Remove the HDD bracket, with HDDs attached (see page 93). Remove the screw that attaches the bracket to the shelf. Removing the HDD and HDD bracket provides the clearance necessary for removing the motherboard.

  • Page 65: Replacing The Motherboard

    ERVICE ROCEDURES Replacing the motherboard Follow the procedures in this section to replace the motherboard. Failure to follow the instructions in this section may corrupt the system (not easily repaired in the field) or result in an incomplete installation (see “Error messages”...
  • Page 66 ERVICE ROCEDURES Motherboard cautions If you have exhausted all other troubleshooting remedies and determined that you need to install a new motherboard, be sure to observe the following cautions: • Transfer the DIMMs, CPU, and CPU cooling assembly from the old motherboard onto the new motherboard.
  • Page 67 ERVICE ROCEDURES O REPLACE THE MOTHERBOARD 1. If you are installing a new motherboard, do the following: • Unpack the new motherboard. • Open the load plate covering the CPU socket (see page 81) and remove the protective plastic cover on the CPU socket on the new motherboard. Later, you will transfer the protective plastic cover to the CPU socket of the old motherboard to protect the circuitry.
  • Page 68 ERVICE ROCEDURES O REPLACE BOARDS CABLES AND COMPONENTS 1. Replace the HDD bracket, with HDDs attached (see page 93). You removed the HDD bracket to provide clearance for removing the motherboard. 2. Replace the following cables: • CPU power cable (8-pin, PW1) •...
  • Page 69 ERVICE ROCEDURES 3. Secure cables as necessary with any plastic cable clamp that you may have removed earlier. 4. Replace the copier interface board in motherboard connector J12 (see Figure 22 on page 62). Make sure to install the board mounting bracket screw to secure the board to the chassis. Press down firmly on the top of the board as you insert the screw.

  • Page 70: Verifying New Motherboard Installation And Transferring Options

    ERVICE ROCEDURES Verifying new motherboard installation and transferring options After you install a new motherboard and reassemble the system, do the following: • Verify all functionality by using the one-time use dongle to enter Service Mode. (Service Mode is not indicated on the monitor or LCD, but is entered once you power on with a new motherboard installed and the one-time use dongle installed on a USB port.) Service Mode is a temporary state that allows you to make sure that the motherboard solves the problem that you are troubleshooting.

  • Page 71: Figure 24: Connecting The Dongle

    ERVICE ROCEDURES Entering Service Mode Use the following procedure to verify that the system functions properly after installing a new motherboard. O ENTER ERVICE ODE AND VERIFY THE SYSTEM This procedure assumes that the imagePRESS Server is powered off, no CD is in the DVD drive, you have installed a new motherboard, and that you have reassembled the imagePRESS Server and attached external cables.
  • Page 72 ERVICE ROCEDURES 4. Power on the imagePRESS Server and allow it to boot without interruption. If a monitor is connected to the imagePRESS Server: • At the Log On to Windows dialog box, type Administrator in the user name field, type Fiery.1 in the password field, and then press Enter on the keyboard.
  • Page 73 ERVICE ROCEDURES Transferring options to the new motherboard After you verify that the new motherboard solves the problem that you are troubleshooting, you must use the Fiery Options Utility and the one-time use dongle to transfer options to the new motherboard. O TRANSFER OPTIONS TO THE NEW MOTHERBOARD This procedure assumes that the imagePRESS Server is fully assembled, verified in Service Mode (see...
  • Page 74 ERVICE ROCEDURES 5. Follow the prompts on the interface that you chose. If an error message appears during the update process, see page Control Panel Action Monitor Action Select Enable option(s). Click each item to confirm, Server Info Fiery Options Utility and then select Transfer to Dongle Info New Motherboard...
  • Page 75 ERVICE ROCEDURES Control Panel Action Monitor Action Scroll down and verify that Verify that transferred BIOS Version: Fiery Options Utility transferred options appear options appear under x.xx xxxx Server Information under Enabled option, then Enabled options, then BIOS Version: xxxxxxx select OK.
  • Page 76 ERVICE ROCEDURES 7. If a monitor is connected to the imagePRESS Server: • When the Log On to Windows dialog box appears on the monitor, type Administrator in the user name field, type Fiery.1 in the password field, and then press Enter on the keyboard.

  • Page 77: Replacing Parts On The Motherboard

    ERVICE ROCEDURES Replacing parts on the motherboard This section describes how to remove and replace the DIMMs, CPU, and battery on the motherboard. Before you perform any of these procedures, shut down and open the imagePRESS Server (see page 49). DIMMs The motherboard has four DIMM sockets.

  • Page 78: Figure 26: Releasing A Dimm

    ERVICE ROCEDURES DIMM O REPLACE A 1. Shut down, and then open the imagePRESS Server (see pages and 51). To access the DIMMs, you must remove the left panel. 2. To release a DIMM, push outward on the levers on each side of the DIMM. Lever DIMM Lever...

  • Page 79: Cpu

    ERVICE ROCEDURES The CPU is installed in a socket on the motherboard. Before you remove the CPU from its socket, remove the motherboard from the chassis (see page 61), disconnect the CPU fan cable from the motherboard, and then remove the cooling assembly from the imagePRESS Server (see page 80).
  • Page 80 ERVICE ROCEDURES O REMOVE THE COOLING ASSEMBLY 1. Shut down, and then open the imagePRESS Server (see pages and 51). To access the CPU, you must remove the left panel. 2. Remove the motherboard (see page 61). Place the motherboard on a padded, static-free work surface outside of the chassis when removing and replacing the cooling assembly.

  • Page 81: Figure 28: Removing/Replacing The Cpu

    ERVICE ROCEDURES O REMOVE AND REPLACE THE 1. Unlock the CPU socket lever and raise it into the open position (flex the lever away from the retention post, and then raise it). 2. Open the load plate (see Figure 28 on page 81).
  • Page 82 ERVICE ROCEDURES O REPLACE THE COOLING ASSEMBLY Before you install the cooling assembly, completely remove any thermal compound residue on the surface of the CPU and the base of the heatsink, and then apply a fresh thermal compound square to the base of the heatsink. When installing the thermal compound square, make sure to remove the plastic backing on both sides of the square.

  • Page 83: Figure 29: Inspecting The Cooling Assembly Pins On Underside Of Motherboard

    ERVICE ROCEDURES 4. Turn the motherboard over and verify that the black pins protrude through the mounting holes on the underside of the motherboard. Straight-on view Cross-sectional view Inspecting the cooling assembly pins on the underside of the motherboard IGURE 5.

  • Page 84: Battery

    ERVICE ROCEDURES Battery The battery on the motherboard is located at BT1. To replace it, use a 3V manganese dioxide lithium coin cell battery (Sony CR2032 or equivalent). There is danger of explosion if the battery is replaced with an incorrect type. Replace it only with the same type recommended by the manufacturer.

  • Page 85: Clearing The Cmos

    ERVICE ROCEDURES Clearing the CMOS Clear the CMOS after installing a new motherboard, CPU, DIMM, or DVD drive to ensure compatibility between the new component and previous settings stored in the BIOS. CMOS O CLEAR THE 1. Shut down, and then open the imagePRESS Server (see pages page 49 page 51).

  • Page 86: Fan

    ERVICE ROCEDURES A fan mounted inside the imagePRESS Server chassis draws air into the imagePRESS Server to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the imagePRESS Server. If you do not hear the fan, there may be a faulty power connection (see page 49).

  • Page 87: Power Supply

    ERVICE ROCEDURES Power supply The following table describes the power supply cables that connect to imagePRESS Server components. For more information on the power supply, see “Specifications” on page 135. Do not open the power supply for service or troubleshooting. Opening the power supply will void the warranty.
  • Page 88 ERVICE ROCEDURES O REMOVE THE POWER SUPPLY 1. Shut down, and then open the imagePRESS Server (see pages and 51). To access the power supply, you must remove the left panel. 2. Remove the power cables from the HDDs. 3. Remove the power and data combination cable from the DVD drive. 4.

  • Page 89: Figure 32: Removing/Replacing The Power Supply

    ERVICE ROCEDURES Power supply cables Power supply Chassis support beam Back panel Screw (1 of 5) Removing/replacing the power supply IGURE...
  • Page 90 ERVICE ROCEDURES O REPLACE THE POWER SUPPLY 1. Support the power supply inside the chassis and align the mounting holes. 2. Attach the power supply to the chassis with the four screws that you removed earlier (see Figure 32 on page 89).

  • Page 91: Hard Disk Drives

    ERVICE ROCEDURES Hard disk drives The factory-installed hard disk drives (HDDs) are formatted and loaded with system software, network drivers, and printer fonts. The HDDs are also used to store spooled print jobs. Available space on the HDDs is displayed on the Info screen of the copier touch panel and in Command WorkStation.

  • Page 92: Figure 33: Imagepress Server Hdds

    ERVICE ROCEDURES HDD 2 HDD bracket HDD 1 HDDs : Copier interface board and internal cables are not shown. imagePRESS Server HDDs IGURE The HDDs are mounted inside a bracket. If you are replacing a HDD with a new one, you will need: •...

  • Page 93: Figure 34: Removing/Replacing The Hdd Bracket

    ERVICE ROCEDURES O REMOVE THE 1. If you are removing a HDD in order to install a new drive, give the network administrator the opportunity to print the Job Log and save any custom simulations. If possible, print the Configuration page and the Font Lists from the Functions menu (see 40). 2.

  • Page 94: Figure 35: Removing/Replacing The Hdds From The Hdd Bracket

    ERVICE ROCEDURES 7. Remove the screws that attach the HDDs to the HDD bracket (see Figure 35). Screw (1 of 4) HDD 1 HDD bracket HDD 2 Removing/replacing the HDDs from the HDD bracket IGURE 8. Remove the HDDs from the HDD bracket and place them in antistatic bags. Do not unscrew the screws on the HDD covers.
  • Page 95 ERVICE ROCEDURES O REPLACE A Do not install a new HDD and a new motherboard at the same time. If you suspect that the imagePRESS Server needs a new HDD and a new motherboard, first install the new HDD and install system software, then install a new motherboard and transfer options to the new motherboard (see pages and 73).
  • Page 96 ERVICE ROCEDURES 9. If you replaced the HDD with a new HDD, install system software (see page 105). Troubleshooting tips: • Following system software installation, if the imagePRESS Server boots up much slower than usual, clear the CMOS as follows: –...

  • Page 97: Switch Bank Assembly

    ERVICE ROCEDURES Switch bank assembly The switch bank assembly attaches to the Component Sled. The switch bank assembly includes the following components: • DVD drive • Power button and cable • Reset button and cable • Speaker and cable • Front USB ports and cables For more information about servicing the DVD drive, see page 101.

  • Page 98: Figure 37: Removing/Replacing The Component Sled From The Chassis

    ERVICE ROCEDURES O REMOVE THE SWITCH BANK ASSEMBLY 1. Shut down, and then open the imagePRESS Server (see pages and 51). To remove the switch bank assembly, you must remove the left, right, and front panels. 2. Disconnect the following cables: •...

  • Page 99: Figure 38: Removing/Replacing The Switch Bank Assembly

    ERVICE ROCEDURES 6. Remove the switch bank assembly from the Component Sled. • Remove the three screws that attach the switch bank assembly to the Component Sled. • Pull the switch bank assembly straight out of the Component Sled. Component Sled Screw (1 of 3) Switch bank assembly Removing/replacing the switch bank assembly...
  • Page 100 ERVICE ROCEDURES O REPLACE THE SWITCH BANK ASSEMBLY 1. If it is not already attached, attach the DVD drive to the switch bank assembly (see page 103). 2. Install the switch bank assembly in the Component Sled (see Figure 38). If you are replacing the switch bank assembly with a new one, discard the cable extensions that may be provided with the new switch bank assembly.

  • Page 101: Dvd Drive

    ERVICE ROCEDURES DVD drive The DVD drive is attached to the switch bank assembly. The DVD drive is used to install system software onto the HDDs and archive data onto writable media. DVD drive Eject button imagePRESS Server DVD drive IGURE...

  • Page 102: Figure 40: Removing/Replacing The Dvd Drive

    ERVICE ROCEDURES O REMOVE THE DRIVE 1. Shut down, and then open the imagePRESS Server (see pages and 51). To remove the DVD drive, you must remove the left, right, and front panels, the Component Sled, and the switch bank assembly. 2.
  • Page 103 ERVICE ROCEDURES O REPLACE THE DRIVE 1. Install the DVD drive in the switch bank assembly. 2. Install the switch bank assembly in the Component Sled, and then install the Component Sled in the chassis (see page 100). 3. Attach the power and data combination cable to the back of the DVD drive. Make sure that the other end of the data cable is connected to motherboard connector SATA 1.

  • Page 104: Restoring And Verifying Functionality After Service

    ERVICE ROCEDURES Restoring and verifying functionality after service Before you leave the customer site, make sure that you complete the following steps. If you cannot complete a step, determine the reason and correct the problem before continuing. For more information, see Troubleshooting page 110.

  • Page 105: System And User Software

    YSTEM AND OFTWARE YSTEM AND OFTWARE This chapter describes how to install system and user software on the imagePRESS Server HDDs. Overview The imagePRESS Server ships with preinstalled system software on the HDDs (hard disk drives). If you must reinstall system and user software when servicing the imagePRESS Server, use the latest System Software and User Software DVDs.
  • Page 106 Microsoft directly. Because such updates are available directly from Microsoft, EFI does not maintain or provide them via the System Updates feature. • —The Operator Maintenance Assistance software and Canon Technician-related software Software for Service Technician software is deleted when you install system software. Be sure to reinstall this software after installing system software.

  • Page 107: Installing System Software

    YSTEM AND OFTWARE Installing system software System software is provided on the following media: • System Software DVD 1 • System Software DVD 2 The System Software DVDs include the system software, fonts, and user software. Install the system software when you do the following: •...
  • Page 108 YSTEM AND OFTWARE 7. At the message “System Software is copied to the system. Remove media and press OK to reboot,” remove System Software DVD 1, and then select OK. The imagePRESS Server reboots and the Control Panel displays messages as the installation process continues.

  • Page 109: System Updates

    YSTEM AND OFTWARE 14. Reinstall technician-related software: • Canon Software for Service Technical CD • Operator Maintenance Assistance Software CD The technician-related software is deleted when you install system software and must be reinstalled. For instructions, see the documentation provided on each CD.

  • Page 110: Troubleshooting

    ROUBLESHOOTING ROUBLESHOOTING This chapter identifies the source of common problems that may occur with the imagePRESS Server and suggests ways of correcting the problems. Troubleshooting process The imagePRESS Server is a server for copiers, and is generally part of a configuration like the one shown in the following figure.

  • Page 111: Preliminary On-Site Checkout

    ROUBLESHOOTING Preliminary on-site checkout Most problems with the imagePRESS Server are caused by loose board or cable connections. This section describes the quick checks that you can do to locate and fix obvious problems. It describes how to eliminate any problems with external connections to the back of the imagePRESS Server, and then addresses checking internal board and cable connections.

  • Page 112: Checking External Connections

    ROUBLESHOOTING Checking external connections Before removing the side and front panels of the imagePRESS Server to check internal components, eliminate the most obvious sources of problems. Make sure that: • All interface cables to the system are plugged into the proper connectors (see Figure 42).

  • Page 113: Checking Internal Components

    ROUBLESHOOTING Checking internal components To check the internal components, you must remove the side and front panels of the imagePRESS Server. Before you remove the imagePRESS Server panels, be aware of the safety precautions that you should take when handling the imagePRESS Server. Use standard ESD precautions when handling printed circuit boards and electronic components.

  • Page 114: Inspecting The System

    ROUBLESHOOTING Inspecting the system If your initial checks of the cable and board connections do not fix the problem, you may need to inspect the system on a component-by-component basis, as described in “Table 2: Verifying the system.” A comprehensive inspection allows you to verify that each hardware component is properly installed and configured, and helps you avoid replacing expensive components unnecessarily.
  • Page 115 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references • Motherboard, including components and traces, appears Motherboard (with the Fiery Options Utility and undamaged, and no foreign objects are evident. one-time use dongle), page • CPU is present, well-seated, and appears undamaged. When MPORTANT replacing the motherboard,...
  • Page 116 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references CPU is: CPU with cooling assembly, page 79 • Present • Well-seated • Not visibly damaged The CPU cooling assembly is: • Well-aligned • Firmly attached Fan is: Front panel fan, page 86 •...
  • Page 117 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references The drive required is: DVD drive, page 101 • Present • Correctly installed • Not visibly damaged • Jumpered as the master (secondary) according to label • Activity LED lights on power up DVD drive SATA cable is: •...
  • Page 118 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references If included in the system, the required mouse, monitor, and keyboard For the following items, see the document are present and appear undamaged. The mouse and keyboard are that accompanies the components, if applicable.

  • Page 119: Normal Startup Sequence

    ROUBLESHOOTING Normal startup sequence When you turn on or reboot the imagePRESS Server, the system runs the following startup routine on the imagePRESS Server Control Panel. The sequence takes approximately 2 minutes to complete. The following description is approximate. The screens, times, and sequences that you observe may vary slightly.

  • Page 120: Error Messages And Conditions

    ROUBLESHOOTING Error messages and conditions To address specific error messages or conditions, see “Table 3: imagePRESS Server error messages and conditions” on page 121. Use the table to locate the problem or symptom that you want to fix, read about the possible causes, and then perform the suggested actions to solve the problem.
  • Page 121 ROUBLESHOOTING imagePRESS Server error messages and conditions ABLE Symptom Possible cause Suggested action Beep codes during Startup 1 beep No error—the imagePRESS Server None is starting up normally. 1 beep, followed by 3 Missing, unmatched, incorrect, Check for missing, unmatched, incorrect or faulty DIMMs and reseat the DIMMs to remove any oxidation on the connector beeps, followed by 3 beeps, or faulty DIMMs...
  • Page 122 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (cont.) imagePRESS Server is • UIB cable is not connected to the 1. Recheck all cables and connections. getting power, but the motherboard, the User Interface 2. Use a different UIB cable. Control Panel is black. Board, or both 3.
  • Page 123 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (cont.) Control Panel screen and Possibly one of the following: 1. Recheck all cables and connections. Activity light appear as 2. Reboot the imagePRESS Server. • Wrong, missing, incorrectly connected, follows: or faulty DIMM(s) 3.
  • Page 124 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (cont.) Control Panel screen and Problem with the Windows 1. Recheck all cables and connections. Activity light appear as operating system. 2. Reboot the imagePRESS Server. follows: 3. If the problem persists, reinstall system software (see page 105).
  • Page 125 ROUBLESHOOTING Symptom Possible cause Suggested action Touch panel messages Check power & Video Possibly one of the following: 1. Make sure that the copier is powered on and ready to print. cable connections appears 2. Make sure that the copier interface cable is the correct type •...
  • Page 126 ROUBLESHOOTING Symptom Possible cause Suggested action Control Panel functions imagePRESS Server is Possibly one of the following: 1. Recheck all cables and connections. getting power, the Control 2. Reboot the imagePRESS Server. • Problem with the Fiery application Panel is not black, but the 3.
  • Page 127 ROUBLESHOOTING Symptom Possible cause Suggested action System performance System performs slowly Possibly one of the following: 1. Recheck all cables and connections. and/or hangs periodically. 2. Make sure that the CPU is firmly seated in its socket and • Board or cable connections are loose or that the fan cable is connected to the motherboard.
  • Page 128 ROUBLESHOOTING Symptom Possible cause Suggested action Network If you suspect a network problem, keep in mind the following: • If the imagePRESS Server does not appear in the list of printers on the network, another device on the network may have been assigned the same Ethernet hardware address.
  • Page 129 ROUBLESHOOTING Symptom Possible cause Suggested action Network (cont.) System starts up slowly Possibly one of the following: 1. Make sure that the correct cables are connected to the then displays one or more correct ports on the imagePRESS Server back panel. The •...
  • Page 130 ROUBLESHOOTING Symptom Possible cause Suggested action Printing : Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a color Test Page to make sure that the copier does not need servicing or adjusting. Test Page fails to print.
  • Page 131 ROUBLESHOOTING Symptom Possible cause Suggested action Printing (cont.) A print job stalls or stops Possibly one of the following: 1. Cancel the imagePRESS Server print job. after one or a few pages. 2. If this fails to clear the problem, reboot the •...
  • Page 132 ROUBLESHOOTING Symptom Possible cause Suggested action Printing (cont.) Print quality is poor. Possibly one of the following: 1. Print a imagePRESS Server Test Page (see page 40). 2. If the quality of the imagePRESS Server Test Page is good, • A file or application problem the error condition may be a file or application problem.

  • Page 133: Diagnostic Tools

    ROUBLESHOOTING Diagnostic tools imagePRESS Server diagnostic tools include copier interface board diagnostics and E-mail diagnostics. Copier interface board diagnostics If you suspect that there may be a problem with the copier interface board (for example, the quality of print output is poor), you can run the Video Diagnostics from the copier touch panel to make sure that the copier interface board is installed properly.

  • Page 134: Test E-Mail

    ROUBLESHOOTING Test E-mail This diagnostic tool allows you to perform a quick test of the imagePRESS Server E-mail feature without actually having to submit a print job as an e-mail attachment. Test E-mail diagnostic causes the system to send an e-mail to itself. You review the results of the test by printing an E-mail log through the Functions menu.

  • Page 135: Specifications

    PECIFICATIONS PECIFICATIONS This section provides an overview of imagePRESS Server features, specifications, and safety certifications. Replacement parts and specifications are subject to change. When ordering replacement parts, refer to the current parts list maintained by your authorized service/support center. Install the correct parts as directed by your service/support center. Hardware features •...

  • Page 136: Networking And Connectivity

    PECIFICATIONS Networking and connectivity • Supports AppleTalk and TCP/IP protocols simultaneously. • Supports EtherTalk Phase 2 (allows users to print from a Mac OS computer to the imagePRESS Server using the AppleTalk network protocol over an Ethernet network). • RJ-45 connector (upper port) that supports 10BaseT/100BaseTX/1000BaseT twisted pair network connectivity.

  • Page 137: Servicing The Image Press Server With Furniture

    PRESS S ERVICING THE IMAGE ERVER WITH URNITURE PRESS S ERVICING THE IMAGE ERVER WITH URNITURE This chapter describes how to remove the imagePRESS Server from the furniture in order to access internal components for service. Procedures If the imagePRESS Server is installed in the optional furniture, you must remove it from the furniture before performing most service procedures.
  • Page 138 PRESS S ERVICING THE IMAGE ERVER WITH URNITURE PRESS S EMOVING THE IMAGE ERVER FROM THE FURNITURE Never lift the imagePRESS Server by grasping the top panel. The top panel does not support the weight of the system. 1. Make sure that the imagePRESS Server is shut down and that all the cables are removed from the back of the imagePRESS Server.
  • Page 139 PRESS S ERVICING THE IMAGE ERVER WITH URNITURE 3. Remove the thumbscrews that attach the imagePRESS Server stability bracket to the stand. Thumbscrews Stability bracket 4. Lift the bracket and gently pull the imagePRESS Server away from the table top. Make sure to pull the imagePRESS Server out just enough so that the front panel of the imagePRESS Server is aligned with the back edge of the table top.
  • Page 140 PRESS S ERVICING THE IMAGE ERVER WITH URNITURE 5. Remove the imagePRESS Server left side panel (two screws) so that you can access the monitor pole tightening mechanism. Monitor pole tightening mechanism Left side panel...
  • Page 141 PRESS S ERVICING THE IMAGE ERVER WITH URNITURE 6. Use the allen key to loosen the screw that secures the monitor pole to the imagePRESS Server. The allen key should be stored in the side drawer of the furniture. Allen key 7.
  • Page 142 PRESS S ERVICING THE IMAGE ERVER WITH URNITURE PRESS S EPLACING THE IMAGE ERVER IN THE FURNITURE 1. Make sure that the left side panel is removed from the imagePRESS Server. 2. Place the imagePRESS Server upright on the furniture stand. Slide the imagePRESS Server forward just until its front panel is aligned with the back edge of the table top.
  • Page 143 PRESS S ERVICING THE IMAGE ERVER WITH URNITURE 4. Lift up the pole assembly and insert the pole into the top of the imagePRESS Server so that it is inside the monitor mount. Tighten the assembly into place using the allen key. Tighten the monitor assembly...
  • Page 144 PRESS S ERVICING THE IMAGE ERVER WITH URNITURE 5. Replace the left side panel on the imagePRESS Server with the screws that you removed earlier.
  • Page 145 PRESS S ERVICING THE IMAGE ERVER WITH URNITURE 6. Use the handle on the stability bracket to lift the rear of the imagePRESS Server. Slide the imagePRESS Server all the way forward into the stand. Lock the imagePRESS Server into place with the two thumbscrews that you removed earlier.
  • Page 146 PRESS S ERVICING THE IMAGE ERVER WITH URNITURE 8. Replace the cable cover over the cables and monitor pole. Cable cover 9. Replace the allen key in the furniture drawer and continue with the procedure “To reassemble the imagePRESS Server and verify functionality” on page 104.

  • Page 147: Index

    NDEX NDEX changing the server’s default language 22 checklist for service calls 24 AC connector 112 Clear Server 38 activity light 33 clearing the CMOS 85 status during startup 123 after installing a new CPU 83 AppleTalk 19 after installing a new DIMM 78 auto-reboot 22 after installing a new DVD drive 103 after installing a new HDD 96...
  • Page 148 NDEX Control Panel DVD drive 97 activity light 122 clearing the CMOS after replacing 103 buttons 58 power and data cables 49 display window 32 removing 102 using 32 replacing 103 cooling assembly CPU 79 E-mail diagnostics 134 copier interface board E-mail log 40 connector 29 E-Mail option 37...
  • Page 149 NDEX front panel 28 fan 86 language, changing on the print server 105 layout 32 language, changing the default 22 removing 53 LCD 32 front panel USB ports 97 line selection buttons 32 FTP Log 37 Logon Information password 72 functional diagram 21 Functions menu 34 master installer 25...
  • Page 150 NDEX Open Interface Board kit 24 safety approvals 136 opening the system 51 scanning 19 Operator Maintenance software 106 screens Functions 36 service calls panels, removing 51 checklist 24 password 72 service dongle 73 Portable Document Format (PDF) 19 – Service Mode 65 PostScript 19 service procedures, overview 44...
  • Page 151 NDEX troubleshooting beep codes during startup 121 verifying functionality 104 checking external connections 112 verifying new motherboard checking internal connections 113 installation 70 control panel functions 126 video board control panel messages 125 connector 56 DVD drive 126 description 56 error messages and conditions 120 diagnostics 133 network 128...

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