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Canon SELPHY QX20 Advanced User's Manual
Canon SELPHY QX20 Advanced User's Manual

Canon SELPHY QX20 Advanced User's Manual

Compact photo printer

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Advanced User Guide
EN
CT2-D339-A
© CANON INC. 2024

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Table of Contents
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Summary of Contents for Canon SELPHY QX20

  • Page 1 Advanced User Guide CT2-D339-A © CANON INC. 2024...
  • Page 2: Table Of Contents

    Contents Introduction..........3 Printer and Included Accessories.
  • Page 3: Introduction

    Contents subject to change without notice. Illustrations in this guide may differ slightly from the actual equipment. The above items notwithstanding, Canon cannot be held liable for any loss arising from use of the product or software. Images printed with this product are to be used for personal enjoyment. Unauthorized printing of copyrighted material is prohibited.
  • Page 4: Printer And Included Accessories

    Printer and Included Accessories Before use, make sure the following items are included in the package. If anything is missing, contact your dealer. SELPHY printer Charging cable Printed matter is also included. Purchase a Color Ink / Label Set separately (XC-20L, XS-20L). The included charging cable is only for charging.
  • Page 5: Manuals And Software

    Advanced User Guide Complete instructions are provided in this Advanced User Guide. For the latest Advanced User Guide, refer to the following website. https://cam.start.canon/P002/ SELPHY Photo Layout The mobile app SELPHY Photo Layout can be downloaded from the following website:...
  • Page 6: About This Guide

    About This Guide Icons in This Guide In this guide, the product is referred to as “SELPHY” or “the printer.” Instructions in this guide apply to the printer under default settings. For convenience, smartphones and tablets are collectively referred to as “smartphones.” The mobile app SELPHY Photo Layout is referred to as “the app.”...
  • Page 7: Safety Instructions

    Safety Instructions Be sure to read these instructions in order to operate the product safely. Follow these instructions to prevent injury or harm to the operator of the product or others. WARNING Denotes the risk of serious injury or death. Use only power sources specified in this instruction manual for use with the product.
  • Page 8: Part Names

    Part Names Lamp Display (10) (11) (12) Power button STATUS lamp CHARGE lamp Eject lever QR code label Ink cassette compartment cover Delivery outlet Paper compartment cover Paper guides (10) Charging terminal (11) Open lever (12) Forced shutdown switch...
  • Page 9 Lamp Display STATUS Lamp CHARGE Lamp Status Power off (not charging) Blinks once in green Power off (charging: battery level low) Blinks twice in green Power off (charging: battery level medium) Blinks three times in green Power off (charging: battery level high) Lit in green Power off (fully charged)* Blinks slowly in white...
  • Page 10: Preparations And Printing

    Preparations and Printing This chapter describes initial printer preparations and how to print. • Charging the Battery • Installing SELPHY Photo Layout • Preparing the Printer and Printing • Printing Precautions...
  • Page 11: Charging The Battery

    Charging the Battery Use the included charging cable to connect the printer to a USB AC adapter. The CHARGE lamp starts to blink in green, and charging begins. Charging is complete when the lamp remains lit in green. Note Use of an optional USB Power Adapter PD-E2 or PD-E1 is recommended for charging and powering the printer.
  • Page 12: Installing Selphy Photo Layout

    Installing SELPHY Photo Layout This product is designed for printing via the mobile app SELPHY Photo Layout. Download and install the latest version of SELPHY Photo Layout ( Start SELPHY Photo Layout. Turn on location services on the smartphone. Turn off power-saving mode and other functions that reduce smartphone battery consumption.
  • Page 13: Preparing The Printer And Printing

    Preparing the Printer and Printing Follow these steps to load the paper and the ink cassettes in the printer and print. Turn the printer on. Hold down the power button until the STATUS lamp starts blinking in white. Wait until the lamp remains lit.
  • Page 14 Load paper. Slide the open lever to release the lock, and open the paper compartment cover. Raise the paper guides. Do not raise the paper guides when loading square format paper.
  • Page 15 Load the paper (up to 10 sheets) with the printing surface (without the Canon logo) face-down, being careful not to touch the printing surface. Align the paper with the circled parts, not against the back of the compartment. Close the paper compartment cover.
  • Page 16 Load the ink cassette. Open the ink cassette compartment cover. With the new ink cassette correctly oriented, insert it in the printer until it clicks into place. Use a suitable ink cassette for the size of paper loaded.
  • Page 17 Scan the QR code to connect to the printer and register it. Following the SELPHY Photo Layout instructions, scan the QR code to connect to the printer and register it. Close the ink cassette compartment cover.
  • Page 18 Print. Print from SELPHY Photo Layout. Remove the printouts after printing is finished. Turn the printer off. After use, hold down the power button until the STATUS lamp turns off.
  • Page 19 Caution Place the printer on a table or other flat, stable surface. Never place the printer on an unstable or tilted surface. Leave space for printouts by the delivery outlet. The QR code label will be required if you need to register the printer again—for example, if you switch smartphones.
  • Page 20: Printing Precautions

    Printing Precautions Take the following precautions to avoid failure or malfunction. When loading paper, keep the printing surface (without Canon logos) face-down and avoid touching it. Do not use paper that has started to peel away from the backing or that has portions peeled off.
  • Page 21: Reference

    Reference This chapter answers frequently asked questions and provides technical information about SELPHY. • Troubleshooting • Storing Prints • After Printing • Handling and Maintenance • Security • Before Repair, Disposal, Lending, or Transfer of Ownership • Specifications • Trademarks and Licensing...
  • Page 22: Troubleshooting

    Troubleshooting Power Charging Printing Paper Wi-Fi Error messages App and printer updates Troubleshoot any printer issues as described in this section. If the problem persists after troubleshooting, contact your nearest customer support help desk. Power Cannot turn on the printer. Check the remaining battery level ( If connecting the printer to a power source does not charge the battery, press the forced shutdown switch (...
  • Page 23 Charging Battery cannot be charged. Charging is not possible during printing. Charge when the printer is ready to print or with the power turned off. Use a battery charger specified for the printer ( If connecting the printer to a power source does not charge the battery, try reconnecting the charging cable.
  • Page 24 Printing Cannot print. Confirm that the printer is on ( Confirm that the paper and the ink cassette are loaded correctly ( Confirm that the ink sheet is taut ( Confirm that you are using paper designed especially for the printer ( Replace the ink cassette and replenish the paper as needed ( Print quality is poor.
  • Page 25 Paper Paper feed problems or frequent paper jams occur. Confirm that paper is loaded correctly ( Confirm that the paper is not folded, peeling away from the backing, or previously printed on. Confirm that no more than 10 sheets are loaded. Confirm that you are using paper designed especially for the printer ( The printer may produce poor results if the ambient temperature is too high or low.
  • Page 26 Wi-Fi “Connection has failed.” is displayed. Confirm that the printer is on ( Turn on location services on the smartphone. To register a new printer in the app, tap [ ] in the upper left on the app home screen, then tap [Register/reregister printer].
  • Page 27 QR code cannot be scanned. Confirm that the QR code is not obscured by shadows, and that you are scanning it straight-on. It may not be possible to scan the QR code well on some smartphones. If so, register the printer manually. “This photo cannot be used.”...
  • Page 28: Storing Prints

    When storing prints in an album, choose an album with photo covers made of nylon, polypropylene, or cellophane. Caution Color may change over time or depending on storage conditions. Canon cannot be held liable for discoloration.
  • Page 29: After Printing

    After Printing Turn the printer off. Leave the paper and the ink cassette in the printer. Store the printer on a flat surface, away from sunlight and dust. Any dust that enters the printer may cause white banding on photos or malfunctioning. CAUTION Store any unused paper or ink cassettes in their unopened packages, away from sunlight.
  • Page 30: Handling And Maintenance

    Handling and Maintenance Do not subject the printer to excessive force or vibration, which may damage it or cause paper jams. Do not expose the printer to insecticides or volatile substances. Additionally, do not store the printer in contact with rubber or vinyl products over extended periods, which may cause deformation of the casing.
  • Page 31: Security

    Security Because wireless LAN uses radio waves to transmit signals, security precautions more stringent than when using a LAN cable are required. Keep the following points in mind when using wireless LAN. Transmission monitoring Third parties with malicious intent may monitor wireless LAN transmissions and attempt to acquire the data you are sending.
  • Page 32: Before Repair, Disposal, Or Transfer Of Ownership

    Before Repair, Disposal, Lending, or Transfer of Ownership Before transferring ownership, lending the product, disposing of it, or sending it for repair, do the following to reset the settings. Turn the printer on. → Press and hold the power button for at least 1 sec., which will turn off the STATUS lamp.
  • Page 33: Specifications

    Specifications Printing method Printing method Dye-sublimation thermal transfer Printing resolution 287 × 287 dpi Gradation 256 shades per color Print speed (per sheet) Approx. 40 sec. (at room temperature) Number of printable sheets Approx. 20 sheets (at room temperature, using a new, fully charged battery) * Each printout must be removed when finished.
  • Page 34 Power source Battery charge Rated input (voltage) DC 5.0 V ± 0.5 V Rated input (current) Max. 1.5 A Approx. 80 min. • Charge via charging cable Charging time (at 23°C/ 73°F) • Takes approx. 4 hours if the battery is fully discharged, such as when initially charged or after extended storage Wi-Fi Specifications...
  • Page 35 Square format sticker paper 72.0 × 85.0 mm (2.84 × 3.35 in.) XC-20L Card-size sticker paper 54.0 × 85.0 mm (2.13 × 3.35 in.) • All measurements based on Canon testing standards. • Printer specifications and appearance are subject to change without notice.
  • Page 36: Trademarks And Licensing

    Trademarks and Licensing Android is a trademark of Google LLC. QR Code is a trademark of Denso Wave Inc. ® ® Wi-Fi , Wi-Fi Alliance , WPA™, WPA2™, and WPA3™ are trademarks or registered trademarks of the Wi-Fi Alliance. USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum. All other trademarks are the property of their respective owners.

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