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Motorola V500 User Manual
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V500 Body Camera User
Guide
*MN010569A01*
APRIL 2024
MN010569A01-AB
©
2024 Motorola Solutions, Inc. All Rights Reserved.

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Summary of Contents for Motorola V500

  • Page 1 V500 Body Camera User Guide *MN010569A01* APRIL 2024 MN010569A01-AB © 2024 Motorola Solutions, Inc. All Rights Reserved.
  • Page 2: Intellectual Property And Regulatory Notices

    License Rights The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal nonexclusive, royalty-free license to use that arises by operation of law in the sale of a product.
  • Page 3: Important Safety Information

    To ensure continued compliance with applicable RF exposure limits, use only Motorola Solutions approved, supplied or replacement batteries, and accessories. ● For a list of Motorola Solutions approved accessories, please refer to your user manual or visit motorolasolutions.com. Supplier’s Declaration of Conformity...
  • Page 4: Contact Us

    Your organization received support phone numbers and other contact information appropriate for your geographic region and service agreement. Use that contact information for the most efficient response. However, if needed, you can also find general support contact information on the Motorola Solutions website, by following these steps: 1.
  • Page 5: Table Of Contents

    Power On............................ 18 Power Off............................ 18 Chapter 4: Mounting Positions..................19 4.1 Mounting the V500 Using a Quick Release..................19 Attaching the V500 to a Quick Release Fixing................19 Detaching a Quick Release Fixing from the V500..............20 4.2 Mounting the V500 Using a Klick Fast..................... 20 Attaching the V500 to a Klick Fast Mount...................
  • Page 6 MN010569A01-AB Contents 6.3 Uploading Footage Over LTE......................25 6.4 Installing a SIM Card........................26 6.4.1 eSIM Installation Troubleshooting..................27...
  • Page 7: List Of Figures

    MN010569A01-AB List of Figures List of Figures Figure 1: V500 Front Facing..........................11 Figure 2: V500 Top Facing..........................12 Figure 3: V500 Bottom Facing.......................... 12 Figure 4: V500 Left Facing..........................13 Figure 5: V500 Right Facing..........................13 Figure 6: LCD Display Example........................14 Figure 7: Power Button Located on the Bottom of the Camera................
  • Page 8: List Of Tables

    MN010569A01-AB List of Tables List of Tables Table 1: LEDs and Display Backlight in Use.....................15 Table 2: LEDs and Display Backlight in Smart Dock..................15...
  • Page 9: List Of Procedures

    Power Off .................................18 Mounting the V500 Using a Quick Release ..................... 19 Attaching the V500 to a Quick Release Fixing ....................19 Detaching a Quick Release Fixing from the V500 ................... 20 Mounting the V500 Using a Klick Fast ......................20 Attaching the V500 to a Klick Fast Mount ......................20...
  • Page 10: Chapter 1: Read Me First

    MN010569A01-AB Chapter 1: Read Me First Chapter 1 Read Me First This user guide covers operating basic functions and other features of your body camera. Notations Used in This Guide This guide is designed to give you more visual cues. The following graphic icons are used throughout the user guide.
  • Page 11: Chapter 2: V500 Body Camera Overview

    MN010569A01-AB Chapter 2: V500 Body Camera Overview Chapter 2 V500 Body Camera Overview Familiarise yourself with the buttons and functions on your body camera. Figure 1: V500 Front Facing Callout Description RGB LED Speaker 3, 5, 7 Microphone Front button (programmable)
  • Page 12: Figure 2: V500 Top Facing

    MN010569A01-AB Chapter 2: V500 Body Camera Overview Figure 2: V500 Top Facing Callout Description RGB LED LCD display with RGB backlight Top button 2 (T2) Top button 1 (T1) Figure 3: V500 Bottom Facing Callout Description Power on/off button USB-C docking connector...
  • Page 13: Figure 4: V500 Left Facing

    MN010569A01-AB Chapter 2: V500 Body Camera Overview Figure 4: V500 Left Facing Callout Description Toggle switch Programmable button 0 (P0) Programmable button 1 (P1) Programmable button 2 (P2) Figure 5: V500 Right Facing Callout Description USB-C accessory connector (behind rubber cover)
  • Page 14: Lcd Display Overview

    MN010569A01-AB Chapter 2: V500 Body Camera Overview LCD Display Overview Figure 6: LCD Display Example Icon Description Battery fully charged Battery charging Empty battery Microphone mute status GPS location fix status WiFi connectivity status LTE network connectivity status Pre-recording status...
  • Page 15: Leds And Display Backlight Overview

    Blinking Red Solid Red Unassigned and undocked The V500 cannot record media until assigned. Solid Red Docked and cannot connect to Video- Manager Solid Amber Solid Amber Service required is set to On The V500 cannot be assigned or allo- cated.
  • Page 16: Chapter 3: Getting Your Body Camera Ready

    CAUTION: You must use only Motorola Solutions approved batteries. There is a risk of explosion if the battery is replaced by an incorrect type. The V500 body camera can also be charged using a standard USB-C cable and 5VDC charger. For optimal charging, it is recommended that the charger has a minimum wattage of 10W.
  • Page 17 Table 2: LEDs and Display Back- light in Smart Dock on page Charging your body camera using the a. Connect the V500 body camera to a USB charger by USB-C cable and 5VDC charger plugging a USB-C cable into either the side or bottom USB-C port.
  • Page 18: Powering Your Body Camera On Or Off

    MN010569A01-AB Chapter 3: Getting Your Body Camera Ready Powering Your Body Camera On or Off Figure 7: Power Button Located on the Bottom of the Camera Power On Procedure: Press and hold the power button on the bottom of the camera until the device screen turns on. The body camera vibrates briefly and goes through the booting and information sequences.
  • Page 19: Chapter 4: Mounting Positions

    Mounting Positions The V500 body camera has a mount on the rear of the camera to allow the camera to be securely attached to a uniform. The camera has a wide range of mounting accessories to suit your uniform or preferred mounting system.
  • Page 20: Detaching A Quick Release Fixing From The V500

    TIP: KF-TILT2 mount only: The tilt angle of the mount can be adjusted by pushing on the top or bottom of the mount. Detaching a Quick Release Fixing from the V500 Procedure: 1. Press the end of the two arms on the QR mount fitting inwards until they fit through the camera mount.
  • Page 21: Detaching The V500 From A Klick Fast Mount

    2. Pull the camera upwards until it disengages from the uniform mount. Mounting the V500 Using an Alligator Clip The V500 Alligator clip is designed as a universal clothing mount and does not require any specific uniform mounting point. Figure 10: Alligator Clip Procedure: 1.
  • Page 22: Mounting The V500 Using A Close Fit

    A Close Fit (VF) mount is designed to mount the camera close to the body and is compatible with Molle and magnet mounting VF uniform fittings. Figure 11: Close Fit Mount Attaching the V500 to a Close Fit Mount Procedure: 1. Hold the camera at a 90° position in front of the VF mount point.
  • Page 23: Chapter 5: V500 Assignment

    For further information on configuring RFID reader assignment and other ways to assign cameras, see the VideoManager User Guide. After presenting your RFID card to the card reader, your docked and assigned V500 identifies itself with a blinking green display backlight and LEDs.
  • Page 24: Chapter 6: Using The Video Camera

    MN010569A01-AB Chapter 6: Using the Video Camera Chapter 6 Using the Video Camera The following section describes how to start or stop recording, as well as how to live stream. NOTE: Camera button functions are configurable in VideoManager. The button functions can differ in your camera configuration.
  • Page 25: Live Streaming And Location Tracking

    If streaming is set to automatic in the Device Profile, press the button to stop recording. New recordings are uploaded to VideoManager automatically when you stop recording. ● If streaming is set to manual in the Device Profile, use the configured button gesture to allow the V500 to connect to the network.
  • Page 26 An eSIM is a virtual SIM card in the form of a QR code instead of a physical SIM. Installing an eSIM onto the V500 involves scanning the eSIM QR code with the camera. After the QR code is scanned, the V500 connects to the network provider over WiFi to download and activate the eSIM.
  • Page 27 Installation Troubleshooting on page 6.4.1 eSIM Installation Troubleshooting Description Action The QR code is not being read by the V500. ● Try moving the camera closer or further away from the QR code. ● The QR code may be too small to be scanned successfully.

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