SNAPSHOTS OF MAIN BOARD Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Snapshots of Main PCB Bottom Side (Battery) Top Side (Display) Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Rear Camera Headset MSM8939 Headset IC Vibrator IC LS Driver eMMC RFFE MIC 3 Pogos Loud Spk MMMBP Contacts WCN3660B Front Display and touch Connector Sidekey Sensor Kung Connector Accel2 Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Main Board – Bottom Placement PROX Sensor /ALS MIC 2 Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Touch IC Schematic Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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• With scope, probe TSHD pin 4 of ZIF, EXVCOM pin 3 of Touch ZIF (with display active) (Waveform on next page) • When touching panel and moving finger, INT should toggle low, I2C data and clk will toggle Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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• Verify Reset signal is high, IRQ is high, I2C Data and Clock at 1.8VDC TSHD • When touching panel, INT should toggle low, I2C data and clk will toggle Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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• The 5.46’ display consists of 1080 (sRGB) x 1920 pixels with a color depth of 16.7 M colors (24 bpp). • Chip-on-glass (COG) with the driver located at top front of panel. • Display operates in MIPI command mode with onboard RAM. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Display Assembly Main PCB Pin1 End J5300, 41-pin Disp ZIF Connector Display Front View Display Module bonded to Front housing Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Display Main Schematic Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Display Power Schematic Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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(off E5301), if not High (1.8V), check E5301 soldered correctly d. check disp_bl_fault_n (off R5383), if it stuck low, BL driver U5382 is in fault_mode. Check no short circuit on outputs (Vp,Vn, VLED) Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Check Vsn (Pin6 of J5300; Vsn from C5351), if not +5.5V, check BL driver U5385 (not in fault mode, outputs not shorted) • If the issue follows display module, replace the displaymodule Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Audio Devices 3.5mm Headset Jack Top View Earpiece Port Secondary Microphone Port Front View Loudspeaker Port Back View Tertiary Microphone Port Primary Microphone port Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Audio Devices (PCB View) Earpiece speaker (32 ohms) Secondary Mic Loudspeaker Front Housing Gasket Primary mic gasket Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Audio Devices (PCB View) (cont’d) Headset Jack Earpiece Flex Earpiece pogo Secondary Mic connector Grommet Loudspeaker Tertiary mic jumper contacts Primary mic & grommet Loudspeaker Primary mic (8 ohms) Loudspeaker rear mesh housing gasket Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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• The AUDIO CQA area has test capability for microphones, earpiece, and loudspeaker • The HEADSET CQA area should be used to debug any detection, or lack of audio on the headset jack path Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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• If audio is not present on the HEADSET path, select the “Headset” entry in the main menu of the CQA app, then plug-in the headset device to view whether the lack of audio is a detection-cycling issue or other anomaly. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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• X-ray the mic to check for process defects. • If swapping the microphone fixes the issue, the bad microphone should be sent to the supplier for FA. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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• Check that the earpiece pogo connector on the PCB is seated properly with no bent or stuck pogos. • Check that L5760 and L5761 are not damaged or skewed. Also check C5760, C5761, C5762, VR5760, VR5761, C2540, and C2541 for any placement issues. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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• Lack of mechanical contact should also be checked (bent loudspeaker pins on speaker or bent/missing jumper contact on rear housing). • Make sure L5780 and L5781 are not skewed or damaged. • Check C5780, C5781, C5782, C5783, VR5780, and VR5781 for any placement issues. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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– Shunt caps C4900, C4901, C4902, C4903, and C4904 must not be shorted across. – U4900 must have voltage on the VDD line, and can be probed on C4907. This should measure 1.8V nominally. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
NO POWER UP DEBUGGING Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Purpose of this section is to cover the debugging steps used to root cause PCB that do not power up properly so that they may be used again to initiate corrective actions. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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U1000 Power Management IC PM8916 PMIC U2000 Charging IC SMB1359 U5240 Kung Kow Factory Kill IC User Reset IC U5032 B_PLUS VSYS System Battery Voltage VBUS USB Voltage Charger Voltage Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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3. Full Power up • Will enumerate to PC as Motorola Network device and ready for board test. • Failed boards will be able to achieve one of these modes but fail to get to the next. This bit of information is useful for debugging.
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NTO Debug Flow Chart Start Connect USB Measure Current I < 100mA I < 1mA I > 1000mA Check PMIC Check Input High Current Check USB Power Path Failure Enumeration Check MSM Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Check Input Power Path Check Input Power Path Measure Input Voltages VBUS ≈ 5V Inspect/Replace B_PLUS ≈ 3.5V USB Connector Check PMIC Inspect/Replace (U2000) Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Simplified Input Power Tree J5200 Battery Connector BATT_PLUS 2.7V- 4.35V U2000 2.7V- 4.35V PMIC PM8916 J5000 U5240 USB Connector SMB Charger VBUS B_PLUS To System Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Use XRay to find PS_HOLD = Shorts near 1.8V PMA8084 (U2000) Use Ohmmeter to Check USB look for short circuits Enumeration on all power rails Replace MSM (U1000) Replace PMIC Replace MSM (U1000) Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Check Power Up Sequence Check Power Up Sequence Remote PMIC Check Primary Power On Sequence Check Secondary Power On Sequence Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Check MSM Check MSM X Ray and Look for Solder Shorts Check PoP Alignment Replace MSM Replace RAM Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Use X Ray to find Shorts on B_PLUS, BPHI, or BATT_CONN Use Thermal Camera or feel with hand to find Hot Shield Inspect components under hot shield and replace components Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Rear Cam AFLDO • Recheck test after LED Cam Flash removing each shield Front Cam ALDO and after removing Display PMU each component Prox LED Fuel Gauge Tuner TOTAL 79.65 136.7 Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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• Then when board is in this mode, blank flashing can be attempted to reflash the device and/or find more information on the failure. Short Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Blankflash Mode • If in blankflash Mode, the device will enumerate like this Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
BATTERY AND CHARGER TROUBLESHOOTING Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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If the measurement is out of spec of 8-12K-Ohms, hand the device as it is to the mechanical engineer for further analysis and corrective action. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL...
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Battery, Thermistor, USB Connector Test Points and Signals on PCB Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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It is not displayed otherwise, or if a turbo charger is connected partially into the device, and inserted all the way in more than a second or two later. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL...
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BGAs where a reflow followed by replacement of the IC might be needed as a last attempt to recover charge operation. This should be done after exhausting all other possible root-causes and discussing with development team. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Battery and USB Components Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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– If this does not work, try plugging in charger. If charge level is 1% or higher, leave on charger until 100% is reached. • If battery level is too low but 1% or higher – Plug in charger and leave until 100% full Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Check U6000 supply at C6000 - Should be 1.8V – Check U6000 orientation – Check that reset line properly toggles during boot (can be probed at R6003) – If everything else looks good, try replacing U6000 Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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– Verify voltage at C6192 is 2.85V. – Verify voltage at R6000 and R6001 is 1.8V If voltage is missing try replacing U6190, U6000, or • U2000 in that order Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Verify voltage on C6192 is 2.85V – Verify voltage at R6000 and R6001 is 1.8V – • If voltage is missing try replacing U6190, U6000, or U2000 in that order Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Replace U9710 (primary) or U9711 (secondary), or possibly PMIC (U2000) If reading is failing: • – Primary: Replace U9710, likely damaged accelerometer part. – Secondary: Replace U9711, likely damaged accelerometer part. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Replace U6160, likely damaged magnetometer part. – – Test at board level if radio level testing is failing to determine if magnetic component in the housing is somehow affecting readings. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Check that supply at C6170 is 1.8V. – Make sure U6000 is placed and oriented correctly Replace U6170, likely damaged hall effect part. – – Can also replace U6000 if failure persists Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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NOTE: If motor does not spin, or if motor stutters, but starts working normally after turning it manually, it has a “dead-spot”. Consider it a failure and replace the motor. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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1, 2, 3, 6 (factory cable, USB, and battery must be removed). – SIM1 - Verify R5502, R5503, and R5505 are placed – SIM2 - Verify R5510, R5512, and R5513 are placed Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
PROCESSOR AND MEMORY TROUBLESHOOTING Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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10secs) and restart the procedure. 6. If it still fails X-ray the board and reflow the part. 7. If it still continues to fail, the part might need to go back to supplier. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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If any line is held low then measure the voltage across the ESD diodes placed on all data and detect line to ensure you read 0.7V confirming its not shorted to ground. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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If the phone is stuck in blank flash mode then RAM component could be suspected: 1. X-ray the board 2. Check the supplies as shown in schematic. 3. Note down component lot code and date code. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Camera Pinout – Rear (camera pointed at you) Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Camera Pinout – Front (camera pointed at you) Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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If the camera does not Rear turn on, change the Camera camera module. If the circuit camera still does not power on, then it is likely an issue on the main PCB. Flash circuit Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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LED Flash Schematic Detail Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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LED Flash Layout Detail LED flash + Connect LEDs before driver test LED Flash circuit Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Blemish Example #1 Blemish failure due to FM. This FM is most likely beneath the lens. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Annotated images end with _BLEMISH in the file name. These annotations are drawn by the analysis software and not part of the real image. The blemish that is circled however is real and indicates FM or a defect in the lens. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Blemish failure due to noise. There are no particles or lens defects in this module, but the noise is so bad that it is getting mistaken for blemishes. This is most likely a problem with the sensor. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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This picture shows a really severe case of the focus chart not being centered within the camera’s view. This case is most likely caused by operator error when placing the phone into the test chamber. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...
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Focus Error Example The top side of this image is blurry. This will most likely be a problem with the lens placement inside the module. Moto X Play/DROID MAXX 2 MOTOROLA CONFIDENTIAL BASEBAND TROUBLESHOOTING GUIDES...