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HP 255 G5 Maintenance And Service Manual
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HP 255 G5 Maintenance And Service Manual

HP 255 G5 Maintenance And Service Manual

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HP Notebook PC (AMD)
* Models: 15-ba100 – 15-ba199
* Models: 15-ba000 – 15-ba099
* Models: 15-bf100 – 15-bf199
* Models: 15-bf000 – 15-bf099
* Models: 15-bf100 – 15-bf199
* Models: 15-bg000 – 15-bg099
HP 255 G5 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 255 G5

  • Page 1 HP Notebook PC (AMD) * Models: 15-ba100 – 15-ba199 * Models: 15-ba000 – 15-ba099 * Models: 15-bf100 – 15-bf199 * Models: 15-bf000 – 15-bf099 * Models: 15-bf100 – 15-bf199 * Models: 15-bg000 – 15-bg099 HP 255 G5 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 HP Notebook PC models with AMD A12, A10, A8, A6, E2 processors ..............1 HP Notebook PC models with AMD A9 processors ....................6 HP 255 G5 Notebook PC models ..........................9 2 External component identification ........................
  • Page 6 5 Removal and replacement procedures for Customer Self-Repair parts ............. 37 Component replacement procedures ........................37 Battery ............................... 38 Optical drive ............................39 6 Removal and replacement procedures for Authorized Service Provider parts ........... 41 Component replacement procedures ........................41 Bottom cover .............................
  • Page 7 Changing the computer boot order ................91 Removing the HP Recovery partition (select products only) ......... 91 11 Using HP PC Hardware Diagnostics (UEFI) ..................... 93 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............93 12 Specifications ............................95 Computer specifications ............................95 39.6-cm (15.6-in) display specifications ......................
  • Page 8 13 Statement of memory volatility ........................ 101 Nonvolatile memory usage ..........................105 Questions and answers ............................. 107 Using HP Sure Start (select models only) ......................108 14 Power cord set requirements ........................109 Requirements for all countries .......................... 109 Requirements for specific countries and regions ..................... 110 15 Recycling ..............................

  • Page 9: Product Description

    AMD Radeon R2 Graphics (E2 processor) √ Switchable discrete graphics √ √ AMD Radeon R7 M440 R16M-M1-70 with up to 4096 MB of dedicated video memory (512Mx16 DDR3 x 4 PCs) HP Notebook PC models with AMD A12, A10, A8, A6, E2 processors...
  • Page 10 Non- Non- Non- Non- Non- touch touch touch touch touch Touch Touch Category Description Dis, A10 UMA, Dis, Dis, A8, UMA, M1-70 A12, A8, A6, A6, E2 A8, A6, A12, A8, A6, M1-30 M1-70 AMD Radeon R7 M440 R16M-M1-70 with up √...
  • Page 11 √ USB 2.0, BSI sensor, 720p by 30 frames per second HP Webcam– 640 x 480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled HP Notebook PC models with AMD A12, A10, A8, A6, E2 processors...
  • Page 12 √ antennas (M.2/PCIe): Compatible with Miracast-certified devices Support for the following WLAN formats: Intel Dual Band Wireless-AC 3165 ● 802.11 ac 1x1 WiFi + BT 4.2 Combo External HP Multi-Format Digital Media Reader √ √ √ √ √ √ √...
  • Page 13 √ ● Windows 10 Home Value Notebook √ √ Service End-user replaceable parts √ √ √ √ √ √ √ ● AC adapter ● Battery Optical drive ● HP Notebook PC models with AMD A12, A10, A8, A6, E2 processors...

  • Page 14: Hp Notebook Pc Models With Amd A9 Processors

    HP Notebook PC models with AMD A9 processors Category Description Non-touch Touch Product name HP Notebook PC √ √ Model numbers: 15-ba000 – 15-ba199 15-bf000 – 15-bf199 15-bg000 – 15-bg199 Processor AMD Quad-Core A-Series Processor √ √ A9-9410 (2.9GHz, up to 3.5GHz), 2133MHz/1 MB L2, Quad 15W...
  • Page 15 Supports zero power optical drive Supports M-disc Supports configuration without optical drive Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, BSI sensor, f2.0, 720p √ √ by 30 frames per second HP Webcam– 640 x 480 by 24 frames per second...
  • Page 16 Category Description Non-touch Touch Headphone/line out and microphone/line in combo jack Keyboard/ Full-size "island style" keyboard with numeric keypad √ √ pointing devices TouchPad with multi-touch gestures enabled Taps enabled by default Support Modern Trackpad Gestures Power AC adapters √ √...

  • Page 17: Hp 255 G5 Notebook Pc Models

    HP 255 G5 Notebook PC models Category Description Product name HP 255 G5 Notebook PC Processor AMD Quad-Core A-Series Processor A8-7410 (2.2GHz, turbo up to 2.5GHz), 1600MHz/2MB L2, Quad 15W A6-7310 (2.0GHz, turbo up to 2.4GHz), 1600MHz/2MB L2, Quad 15W E2-7110 (1.8GHz), 1600MHz/2MB L2, Quad 15W...
  • Page 18 Supports M-disc Supports configuration without optical drive Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, BSI sensor, 720p by 30 frames per second HP Webcam– 640 x 480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled...
  • Page 19 Windows 10 Pro Downgrade to Windows 7 Pro ● Windows 10 Pro Downgrade to Windows 7 Pro StF MSNA ● FreeDOS 2.0 Service End-user replaceable parts ● AC adapter ● Battery ● Optical drive HP 255 G5 Notebook PC models...
  • Page 20 Chapter 1 Product description...

  • Page 21: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. ▲ Display...

  • Page 22: Right Side

    Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 23: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...

  • Page 24: Top

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps, select HP Help and ▲ Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 25: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. Off: Computer sound is on. ●...

  • Page 26: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 27: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 28: Using The Action Keys

    Using the action keys An action key performs an assigned function. ● ● The icon on each action key illustrates the function for that key. ● To use an action key, press and hold the key. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer.

  • Page 29: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Speakers (2) Produce sound. Bottom...

  • Page 30: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 31: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 32 Powder blue models 908028-xx1 ● Soft lilac models 908029-xx1 ● Misty green models 908030-xx1 For use in HP Notebook PC and HP 255 G5 Notebook PC models: Black models 855027-xx1 ● ● Black models, for use in Canada 902973-DB1 ●...
  • Page 33 AMD A10-9600P processor 854958-xx1 ● AMD A8-7410 processor 854962-xx1 AMD A6-7310 processor 854966-xx1 ● For use in HP 255 G5 Notebook PC models (UMA graphics memory; non-touch screen): ● AMD A8-7410 processor 858587-xx1 ● AMD A6-7310 processor 858588-xx1 ● AMD E2-7110 processor...
  • Page 34 For HP Notebook models, the hard drive cable is available using spare part number 855003-001. For HP 255 G5 models, the hard drive brackets and cable are available in the Hard Drive Hardware Kit, spare part number 859515-001 (ETB), and 859516-001 (non-ETB).
  • Page 35 Item Component Spare part number ● Models without an optical drive (black) 906833-001 (21) Battery 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001 (22) Rubber Kit (includes rear left and right feet) 813963-001 (23) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) Black 858505-001 Gray...

  • Page 36: Mass Storage Devices

    Hard drive, SATA; does not include brackets, connector board, or cable): For use in HP Notebook PC models: ● 2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005 For use in HP Notebook PC and HP 255 G5 Notebook PC models: Chapter 3 Illustrated parts catalog...
  • Page 37 778192-005 ● 1-TB, 5400-rpm, 2.5-in (for use in India) 676423-855 500-GB, 5400-rpm, 7-mm 778186-005 ● For use in HP 255 G5 Notebook PC models: ● 500-GB, 7200-rpm, 7-mm 703267-005 Hard drive brackets (HP 255 G5 models) 859515-001 (ETB) 859516-001 (non-ETB)

  • Page 38: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter (4.5 mm, non-PFC) 65-W, for use in HP Notebook PC and HP 255 G5 Notebook PC models 710412-001 65-W EM, for use in HP Notebook PC models 714635-850 65-W, for use in HP 255 G5 Notebook PC models...

  • Page 39: Display Assembly Subcomponents

    HD, for use in models with a touch screen (BrightView) 809612-010 ● HD, for use in models with a non-touch screen (BrightView) 847654-003 For use in HP Notebook PC and HP 255 G5 Notebook PC models: ● 864127-001 ● 864128-001...
  • Page 40 Spare part number Webcam/microphone module For use in HP Notebook PC models: ● 709372-030 ● 766523-019 For use in HP Notebook PC and HP 255 G5 Notebook PC models: 861336-001 ● ● 861337-001 Antenna (includes wireless antenna cable and transceiver) Single...

  • Page 41: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 44 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 46: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Optical Drive

    Optical drive NOTE: Optical drive spare part kits include bracket and bezel. Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive, black 858505-001 DVD+/-RW Double-Layer SuperMulti Drive, gray 908491-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 48 If it is necessary to replace the bracket on the rear of the optical drive, remove the two Phillips PM2.0×2.5 screws (1) that secure the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 49: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 50: Bottom Cover

    Bottom cover for use on HP Notebook models without an optical drive 857281-001 Bottom cover for use on HP 255 G5 Notebook PC models with an optical drive (gray) 859513-001 Bottom cover for use on HP 255 G5 Notebook PC models without an optical drive (gray)
  • Page 51 Start prying at the front of the computer and work around to the back to separate the bottom cover from computer. Remove the bottom cover. Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 52: Wlan Module

    WLAN module Description Spare part number Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005 Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792505-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855...
  • Page 53 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 54: Memory Module

    Memory module Description Spare part number Memory module (PC3L, 12800, 1600-MHz) For use in models with AMD A8, A6, E2 processors: 8-GB 693374-005 4-GB 691740-005 2-GB 691739-005 Memory module (PC4, 17000, 2133-MHz) For use in models with AMD A10 and A9 processors: 8-GB 820570-005 4-GB...
  • Page 55 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 56: Optical Drive Board

    Optical drive board Description Spare part number Optical drive board (includes cable) 855007-001 Before removing the optical drive board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 813965-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 58: Hard Drive

    Hard drive for use in HP Notebook PC models: 2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005 Hard drive for use in HP Notebook PC and HP 255 G5 Notebook PC models: 1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in...
  • Page 59 Lift the hard drive assembly from the computer (3). To remove the hard drive connector board, pull the connector away from the drive to remove it (1). To remove the hard drive cable from the connector board, disconnect the cable from the connector on the board and remove it (2).
  • Page 60 Remove the hard drive brackets from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Rtc Battery

    RTC battery Description Spare part number RTC battery 760828-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Usb Board

    USB board Description Spare part number USB board (includes cable) 855010-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Solid-State Drive (Ssd)

    865902-007 Solid-state drive, 128-GB, M.2, for use in HP Notebook PC models 827560-021 Solid-state drive, 128-GB, M.2, for use in HP 255 G5 Notebook PC models 863015-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Solid-State Drive Board

    Solid-state drive board Description Spare part number Solid-state drive board (includes cable) 850946-001 Before removing the solid-state drive board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with AMD A8, A6, E2 processors and discrete graphics memory 813948-001 Heat sink for use in models with AMD A10 processors and discrete graphics memory 854971-001 Heat sink for use in models with AMD A8, A6, E2 processors and UMA graphics memory 813947-001...
  • Page 66 Remove the heat sink assembly from the system board (2). NOTE: Heat sink appearance may vary. Discrete graphics UMA graphics ● Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67 ● UMA graphics Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures...

  • Page 68: Fan

    Description Spare part number 813946-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 69 Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 70: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 855011-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 71: System Board

    AMD A9-9410 processor 854969-xx1 ● AMD A8-7410 processor 854962-xx1 ● AMD A6-7310 processor 854966-xx1 For use in HP 255 G5 Notebook PC models (UMA graphics memory; non-touch screen): AMD A8-7410 processor 858587-xx1 ● ● AMD A6-7310 processor 858588-xx1 ● AMD E2-7110 processor...
  • Page 72 Remove the battery (see Battery on page 38). Remove the optical drive (see Optical drive on page 39), if installed. Remove the bottom cover (see Bottom cover on page 42). Remove the WLAN module (see WLAN module on page 44). Remove the memory module (see Memory module on page 46).
  • Page 73 Lift the system board out of the computer (2). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 74: Display Assembly

    HD, for use in models with a touch screen (BrightView) 847654-003 ● HD, for use in models with a non-touch screen (BrightView) 809612-010 For use in HP Notebook PC and HP 255 G5 Notebook PC models: 864127-001 ● ● 864128-001...
  • Page 75 Spare part number Webcam/microphone module for use in HP Notebook PC models: 709372-030 766523-019 Webcam/microphone for use in HP Notebook PC and HP 255 G5 Notebook PC models: 861336-001 861337-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 76 Separate the display from the computer (3). If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 77 Position the display assembly with the top edge toward you. Disconnect the cable (1) from the module. Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) To remove the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on the back of the panel.
  • Page 78 Remove the display panel from the computer. To remove the display hinges: For each hinge, remove the two Phillips PM2.5×3.5 screws (1) and the two broadhead Phillips PM2.5×2.5 screws (2) that secure each hinge to the display enclosure. Remove the display hinges (3). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure (1), and then remove the cables (2). To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2).
  • Page 80 Use the following image to determine proper cable routing for the display cable and the wireless antennas. (1): Display hinge (2): Display cable routing path (3): Antenna cable routing path Reverse this procedure to reassemble and install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 81: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 813945-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 855012-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 83: Top Cover/Keyboard

    Powder blue models 908028-xx1 Soft lilac models 908029-xx1 Misty green models 908030-xx1 Top cover for use in HP Notebook PC and HP 255 G5 Notebook PC models: Black models 855027-xx1 Black models, for use in Canada 902973-DB1 Silver models 905891-xx1...
  • Page 84 For use in country Spare For use in country Spare For use in country Spare or region part or region part or region part number number number Greece -151 Russia -251 United Kingdom -031 Hungary -211 Saudi Arabia -171 United States -001 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 85: Using Setup Utility (Bios) In Windows 7

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 86 Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier.

  • Page 87: Using Setup Utility (Bios) In Windows 10

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 88: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 89: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 90: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see...

  • Page 91: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders ● periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 92: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 93: Recovering Using Hp Recovery Partition (Select Products Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. The Minimized Image Recovery option is recommended for advanced users only. All hardware-related ● drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 94 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 9 Backing up, restoring, and recovering in Windows 7...

  • Page 95: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 96: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 97: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 98: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 99: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 100 Chapter 10 Backing up, restoring, and recovering in Windows 10...

  • Page 101: Using Hp Pc Hardware Diagnostics (Uefi)

    11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 102 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 103: 12 Specifications

    12 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 254.6 mm 10.02 in Width 384.3 mm 15.13 in Height 24.3 mm 0.96 in Weight 1994 g 4.40 lb 3 cell battery 2040 g 4.50 lb 4 cell battery Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 104: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) 1920x1080 (FHD) Surface treatment BrightView Brightness 200 nits (touch) 220 nits (non-touch) Viewing angle Backlight WLED Graphics adapter Thickness 3.2 mm (touch) 3.8 mm (non-touch) Hard drive specifications, hybrid drives 1000-GB*, 8 GB NAND hybrid SSD Dimensions Height...

  • Page 105: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 92.0 g Interface type SATA SATA SATA...

  • Page 106: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 256-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 520 MB/s Up to 540 MB/s Random Read Up to 60K IOPs...

  • Page 107: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-...
  • Page 108 100 Chapter 12 Specifications...

  • Page 109: 13 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 110 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 111 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 112 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 113: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 114 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 106 Chapter 13 Statement of memory volatility...

  • Page 115: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 116: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 117: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 118: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 119 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 120 112 Chapter 14 Power cord set requirements...

  • Page 121: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 122 114 Chapter 15 Recycling...

  • Page 123: Index

    Index components for the HP Notebook 15 Ethernet, product description 4, 7, AC adapter and battery 15 computer model action keys 20 bottom 21 external media cards 4, 7, 10 identifying 19 display 13 airplane mode key 20 left side 15...
  • Page 124 HP PC Hardware Diagnostics (UEFI) mute 17 pointing device 5, 8, 11 using 93 power 14 ports HP Recovery Manager 84 RJ-45 (network) status 15 HDMI 15 correcting boot problems 91 product description 4, 7, 10 starting 90 USB 2.0 14, 15 M.2 solid-state drive...
  • Page 125 14 recovery 84 USB 3.0 port, identifying 15 security cable 14 discs 88, 90 USB board solid-state drive HP Recovery Manager 84, 89 removing 54 illustrated 28 media 90 spare part number 26 removal 55 starting 90...
  • Page 126 118 Index...

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