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Dell Alienware 15 R4 Service Manual
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Dell Alienware 15 R4 Service Manual

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Alienware 15 R4
Service Manual
Computer Model: Alienware 15 R4
Regulatory Model: P69F
Regulatory Type: P69F002

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Summary of Contents for Dell Alienware 15 R4

  • Page 1 Alienware 15 R4 Service Manual Computer Model: Alienware 15 R4 Regulatory Model: P69F Regulatory Type: P69F002...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ................10 Before you begin ................10 Safety instructions ................ 11 Recommended tools ..................12 Screw list After working inside your computer......14 Removing the base cover..........15 ..................15 Procedure Replacing the base cover..........18 ..................18 Procedure Removing the wireless card.........
  • Page 4 Replacing the hard drive..........29 ..................29 Procedure ................31 Post-requisites Removing the solid-state drive........32 ...................32 Prerequisites ..................32 Procedure Replacing the solid-state drive........34 ..................34 Procedure ................35 Post-requisites Removing the memory modules........36 ...................36 Prerequisites ..................36 Procedure Replacing the memory modules........38 ..................
  • Page 5 Replacing the computer base........48 ..................48 Procedure ................50 Post-requisites Removing the coin-cell battery........51 ................... 51 Prerequisites ..................51 Procedure Replacing the coin-cell battery........53 ..................53 Procedure ................54 Post-requisites Removing the battery..........55 .................. 55 Prerequisites ..................55 Procedure Replacing the battery..........57 ..................
  • Page 6 Replacing the I/O board..........66 ..................66 Procedure ................67 Post-requisites Removing the speakers..........68 .................. 68 Prerequisites ..................68 Procedure Replacing the speakers..........70 ..................70 Procedure .................71 Post-requisites Removing the system board........72 ...................72 Prerequisites ..................72 Procedure Replacing the system board........78 ..................
  • Page 7 Replacing the macro keys........... 90 ..................90 Procedure ................91 Post-requisites Removing the heat-sink assembly......92 .................. 92 Prerequisites ..................92 Procedure Replacing the heat-sink assembly......95 ..................95 Procedure ................97 Post-requisites Removing the power-adapter port......98 .................. 98 Prerequisites ..................98 Procedure Replacing the power-adapter port......100 ..................
  • Page 8 Replacing the palm rest..........108 ..................108 Procedure ................108 Post-requisites Removing the display assembly........ 109 .................109 Prerequisites ..................110 Procedure Replacing the display assembly.........113 ..................113 Procedure ................115 Post-requisites Downloading drivers..........116 ................116 Operating system ............116 Downloading the audio driver ...........
  • Page 9 Troubleshooting............133 ................. 133 Flashing the BIOS ............... 133 Flashing BIOS (USB key) ....... 134 Reinstall Windows using a USB recovery drive .... 135 Enhanced Pre-Boot System Assessment (ePSA) diagnostics ..........135 Running the ePSA diagnostics ...................136 Diagnostics .................137 Wi-Fi power cycle ................

  • Page 10: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 12: Screw List

    Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest M2.5x13 assembly Battery Palm-rest M2.5x5 assembly Solid-state Computer base M2x3 drive Hard-drive Computer base M2.5x8 assembly Hard-drive Hard-drive M3x3 bracket assembly Heat-sink System board M2x3 assembly Rear-I/O cover Palm-rest...
  • Page 13 Component Secured to Screw type Quantity Screw image I/O board Palm-rest M2.5x5 assembly Touch-pad Palm-rest M2x3 bracket assembly Display Palm-rest M2.5x5 assembly assembly Display panel Display back- M2x3 cover Power-adapter Palm-rest M2x3 port bracket assembly Power-button Palm-rest M2x3 board assembly System-board Palm-rest M2.5x5...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Remove the six screws (M2.5x13) that secure the base cover to the computer base. Loosen the captive screw that secures the base cover to the computer base to...
  • Page 16 Using a plastic scribe, gently pry the base cover from the gap around the captive screw to release the clips on the base cover from the computer base. Lift the base cover off the computer base.
  • Page 17 Disconnect the battery cable from the system board. Press and hold the power button for five seconds to ground the system board.

  • Page 18: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the battery cable to the system board. Slide the base cover into the slots on the computer base.
  • Page 19 Snap the base cover into place. Tighten the captive screw that secures the base cover to the computer base.
  • Page 20 Replace the six screws (M2.5x13) that secure the base cover to the computer base.

  • Page 21: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.

  • Page 22: Procedure

    Procedure Lift the flap covering the wireless card to access the wireless-card bracket and screw. Remove the screw (M2x3) that secures the wireless-card bracket to the computer base. NOTE: To avoid potential damage to the wireless-card bracket, carefully lift it at an angle and remove it from the wireless card. Lift the wireless-card bracket off the wireless card.
  • Page 23 Disconnect the antenna cables from the wireless card.

  • Page 24: Replacing The Wireless Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it. Connect the antenna cables to the wireless card.

  • Page 25: Post-Requisites

    Press the other end of the wireless card and replace the screw (M2x3) that secures the wireless-card bracket to the computer base. Post-requisites Replace the base cover.

  • Page 26: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 27 Lift the hard-drive assembly along with its cable off the computer base. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard-drive assembly. Lift the hard-drive bracket off the hard-drive assembly.
  • Page 28 Disconnect the interposer from the hard drive.

  • Page 29: Replacing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Connect the interposer to the hard drive.
  • Page 30 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard-drive assembly. Align the screw holes on the hard-drive assembly with the screw holes on the computer base. Replace the three screws (M2.5x8) that secure the hard-drive assembly to the computer base.

  • Page 31: Post-Requisites

    Connect the hard-drive cable to the system board. Post-requisites Replace the base cover.

  • Page 32: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 33 Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 34: Replacing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive with the tab on the solid-state drive slot.

  • Page 35: Post-Requisites

    Replace the screw (M2x3) that secures the solid-state drive and solid-state drive shield to the computer base. Post-requisites Replace the base cover.

  • Page 36: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Using your fingertips, carefully spread apart the securing clips on each end of...
  • Page 37 Slide and remove the memory module from the memory-module slot.

  • Page 38: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot and slide the memory module firmly into the slot at an angle.

  • Page 39: Post-Requisites

    Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites Replace the base cover.

  • Page 40: Removing The Rear-I/O Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the two screws (M2.5x7) that secure the rear-I/O cover to the palm- rest assembly.
  • Page 41 Pull the rear-I/O cover from the computer base.

  • Page 42: Replacing The Rear-I/O Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the rear-I/O cover with the slots on the computer base and snap the rear-I/O cover into place.

  • Page 43: Post-Requisites

    Replace the two screws (M2.5x7) that secure the rear-I/O cover to the palm- rest assembly. Post-requisites Replace the base cover.

  • Page 44: Removing The Computer Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 3 in "Removing the hard...
  • Page 45 Disconnect the left and right tron-light cables from the system board. Remove the two screws (M2x3) that secure the tron-light holder to the palm- rest assembly.
  • Page 46 Remove the 11 screws (M2.5x8) that secure the computer base to the palm- rest assembly. Starting from left corner, pry the computer base off the palm-rest assembly to release the tabs from the slots on the palm-rest assembly.
  • Page 47 Lift the computer base off the palm-rest assembly.

  • Page 48: Replacing The Computer Base

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align and snap the computer base on the palm-rest assembly. Replace the 11 screws (M2.5x8) that secure the computer base to the palm-...
  • Page 49 Replace the two screws (M2x3) that secure the tron-light holder to the palm- rest assembly. Connect the left and right tron-light cables to the system board.

  • Page 50: Post-Requisites

    Route the antenna cables through the routing guides on the computer base. Post-requisites Replace the rear-I/O cover. Replace the wireless card. Replace the solid-state drive. Follow the procedure from step 4 to step 6 in "Replacing the hard drive". Replace the base cover.

  • Page 51: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 52 Gently peel off the coin-cell battery along with its cable off the palm-rest assembly.

  • Page 53: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Connect the coin-cell battery cable to the system board.

  • Page 54: Post-Requisites

    Post-requisites Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Follow the procedure from step 4 to step 6 in "Replacing the hard drive". Replace the wireless card. Replace the base cover.

  • Page 55: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.
  • Page 56 Lift the battery, along with its cable, off the palm-rest assembly.

  • Page 57: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the battery with the screw hole on the palm-rest assembly. Replace the screw (M2.5x5) that secures the battery to the palm-rest...

  • Page 58: Post-Requisites

    Post-requisites Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Follow the procedure from step 4 to step 6 in "Replacing the hard drive". Replace the wireless card. Replace the base cover.

  • Page 59: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.
  • Page 60 Lift the touchpad bracket off the palm-rest assembly. Open the computer 90 degrees, and using a plastic scribe to release the touchpad from the adhesive on the palm-rest assembly.
  • Page 61 Peel the touchpad off the palm-rest assembly. CAUTION: To avoid potential damage to the alignment posts on palm-rest assembly, carefully peel the touchpad off the palm-rest assembly.

  • Page 62: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts on the palm-rest assembly, place the touchpad to the palm-rest assembly. NOTE: Clean the adhesive thoroughly on the palm-rest assembly to...

  • Page 63: Post-Requisites

    Align the screw holes on the touchpad bracket with the screw holes on the palm-rest assembly. Replace the five screws (M2x3) that secure the touchpad bracket to the palm-rest assembly. Slide the touchpad cable and touchpad-buttons cable into their respective connectors on the touch pad and close the latches to secure the cables.

  • Page 64: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.
  • Page 65 Lift the I/O board off the palm-rest assembly.

  • Page 66: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palm-rest assembly and align the screw holes on the I/O board with the screw holes on the palm- rest assembly.

  • Page 67: Post-Requisites

    Adhere the tape that secures the I/O-board cable to the I/O board. Post-requisites Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Follow the procedure from step 4 to step 6 in "Replacing the hard drive". Replace the wireless card.

  • Page 68: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.
  • Page 69 Lift the speakers along with its cable off the palm-rest assembly.

  • Page 70: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, place the speakers on the palm-rest assembly. Route the speaker cable through the routing guides on the palm-rest assembly.

  • Page 71: Post-Requisites

    Post-requisites Replace the battery. Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Follow the procedure from step 4 to step 6 in "Replacing the hard drive". Replace the wireless card. Replace the base cover.

  • Page 72: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 73 Open the latch and disconnect the power-button board cable from the system board. Disconnect the logo-board cable from the system board. Turn the computer over. Open the latch and disconnect the macro-keys backlight cable (optional) from the system board. Open the latch and disconnect the macro-keys cable (optional) from the system board.
  • Page 74 10 Open the latch and disconnect the keyboard cable (optional) from the system board. 11 Disconnect the coin-cell battery cable from the system board. 12 Peel the tape to access the coin-cell battery cable on the system board. 13 Disconnect the power-adapter port cable from the system board. 14 Disconnect the speaker cable from the system board.
  • Page 75 18 Open the latch and disconnect the I/O-board cable from the I/O board. NOTE: Note the orientation of the USB Type-C port bracket before removing it from the system board. 19 Remove the screw (M2.5x5) that secures the USB Type-C port bracket to the system board and lift the USB Type-C port bracket off the system board.
  • Page 76 21 Lift the system-board assembly off the palm-rest assembly. 22 Remove the heat-sink assembly. 23 Disconnect the I/O cable from the back of the system board.
  • Page 77 24 After performing all the above steps, you are left with the system board.

  • Page 78: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 79 Align the screw hole on the USB Type-C port bracket with the screw hole on the system board and replace the screw (M2.5x5) that secures the USB Type- C port bracket to the system board. Slide the I/O-board cable into the connector on the I/O-board and close the latch to secure the cable.
  • Page 80 13 Connect the coin-cell battery cable to the system board. 14 Connect the keyboard cable (optional) to the system board. 15 Connect the keyboard-backlight cable (optional) to the system board. 16 Connect the macro-keys cable (optional) to the system board.
  • Page 81 17 Connect the macro-keys backlight cable (optional) to the system board. 18 Turn the computer over. 19 Connect the logo-board cable to the system board. 20 Slide the power-button board cable into its slot on the system board and close the latch to secure the cable. 21 Slide the display cable into the connector on the system board and close the latch to secure the cable.

  • Page 82: Post-Requisites

    22 Adhere the tape that secures the display cable to the system board. Post-requisites Replace the memory modules. Replace the battery. Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Follow the procedure from step 4 to step 6 in "Replacing the hard drive".

  • Page 83: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.
  • Page 84 Lift the keyboard bracket off the palm-rest assembly.
  • Page 85 Lift the keyboard at an angle and remove it from the tabs on the palm-rest assembly.

  • Page 86: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Ensure that there are no cables under the keyboard. Slide the keyboard under the tabs on the palm-rest assembly.

  • Page 87: Post-Requisites

    Replace the 15 screws (M2x3) that secure the keyboard bracket to the palm- rest assembly. Post-requisites Follow the procedure from step 2 to step 16 in “Replacing the system board”. Replace the memory modules. Replace the battery. Replace the computer base.

  • Page 88: Removing The Macro Keys

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.

  • Page 89: Procedure

    Procedure Lift the macro keys at an angle, and release it from the tabs on the palm-rest assembly.

  • Page 90: Replacing The Macro Keys

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Ensure that there are no cables under the macro keys. Slide the macro keys under the tabs on the palm-rest assembly.

  • Page 91: Post-Requisites

    Post-requisites Replace the keyboard. Follow the procedure from step 2 to step 16 in “Replacing the system board”. Replace the memory modules. Replace the battery. Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Follow the procedure from step 4 to step 6 in "Replacing the hard drive".

  • Page 92: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 93 Peel off the tape that secures the fan cable to the system board. NOTE: For computers shipped with NVIDIA GeForce GTX 1060 graphics controller, remove the fans after disconnecting the fan cables from the system board. Turn the system-board assembly over. Remove the seven screws (M2x3) that secure the heat-sink assembly to the system board.
  • Page 94 Lift the heat-sink assembly off the system board.

  • Page 95: Replacing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the fan and heat-sink assembly is replaced, use the thermal pad provided in the kit to ensure that thermal conductivity is achieved.
  • Page 96 Replace the seven screws (M2x3) that secure the heat-sink assembly to the system board. Turn the system-board assembly over. NOTE: For computers shipped with NVIDIA GeForce GTX 1060 graphics controller, place the fans on the slots on the system board. Connect the fan cable to the system board.

  • Page 97: Post-Requisites

    Adhere the tape that secures the fan cable to the system-board assembly. Post-requisites Replace the memory modules. Replace the battery. Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Follow the procedure from step 4 to step 6 in "Replacing the hard drive".

  • Page 98: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.
  • Page 99 Note the routing and remove the power-adapter port cable from the routing guides on the palm-rest assembly.

  • Page 100: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the power-adapter port in the slot on the palm-rest assembly. Align the screw hole on the power-adapter port bracket with the screw hole on the palm-rest assembly.

  • Page 101: Post-Requisites

    Route the power-adapter port cable through the routing guides on the palm- rest assembly. Post-requisites Follow the procedure from step 2 to step 16 in “Replacing the system board”. Replace the memory modules. Replace the battery. Replace the computer base. Replace the rear-I/O cover.

  • Page 102: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.
  • Page 103 Lift the power-button board along with its cable off the palm-rest assembly.

  • Page 104: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the power-button board with the screw holes on the palm-rest assembly.

  • Page 105: Post-Requisites

    Post-requisites Follow the procedure from step 2 to step 16 in “Replacing the system board”. Replace the memory modules. Replace the battery. Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Follow the procedure from step 4 to step 6 in "Replacing the hard drive".

  • Page 106: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.

  • Page 107: Procedure

    Procedure After performing all the prerequisites, we are left with the palm rest.

  • Page 108: Replacing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest on a flat surface. Post-requisites Replace the power-button board.

  • Page 109: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.

  • Page 110: Procedure

    Procedure Carefully pull the antenna cables out from the gap between the system board and the palm-rest assembly. Turn the computer over. Disconnect the logo-board cable from the system board. Peel the tape to access the display cable.
  • Page 111 Open the latch, and disconnect the display cable from the system board. Remove the six screws (M2.5x5) that secure the display assembly to the palm- rest assembly.
  • Page 112 Lift the display assembly off the computer base.

  • Page 113: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the palm- rest assembly.
  • Page 114 Connect the logo-board cable to the system board. Slide the display cable into the connector on the system board and close the latch to secure the cable. Adhere the tape that secures the display cable to the system board. Turn the computer over.

  • Page 115: Post-Requisites

    Push the antenna cables through the gap between the system board and the palm-rest assembly one by one. Post-requisites Follow the procedure from step 2 to step 16 in “Replacing the system board”. Replace the memory modules. Replace the battery. Replace the computer base.

  • Page 116: Downloading Drivers

    Windows 10 Professional (64-bit) Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 117: Downloading The Usb Driver

    After driver installation Downloading the USB driver Turn on your computer. Go to www.dell.com/support. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 118: Downloading The Wi-Fi Driver

    After driver installation Downloading the Wi-Fi driver Turn on your computer. Go to www.dell.com/support. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 119: Downloading The Media-Card Reader Driver

    After driver installation Downloading the media-card reader driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 120: Downloading The Chipset Driver

    After driver installation Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
  • Page 121 Click Drivers & downloads → Find it myself. Scroll down the page and expand Network. Click Download to download the network driver for your computer. Save the file, and after the download is complete, navigate to the folder where you saved the network driver file. Double-click the network driver file icon and follow the instructions on screen.

  • Page 122: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 123: Bios Overview

    Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area.

  • Page 124: Enabling Or Disabling The Usb In Bios Setup Program

    Enabling or disabling the USB in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed.

  • Page 125: System Setup Options

    System setup options NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear. Table 9. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format.
  • Page 126 Main Second HDD Displays the type of secondary hard- drive installed. Third HDD Displays the type of third hard-drive installed. M.2 PCIe SSD-1 Displays the type of primary SSD installed. M.2 PCIe SSD-2 Displays the type of secondary SSD installed. M.2 PCIe SSD-3 Displays the type of third SSD installed.
  • Page 127 Advanced provided by Intel Trusted Execution Technology. Default: Disabled Integrated NIC Enables you to enable or disable the on-board LAN controller. Default: Enabled USB Emulation Enables you to enable or disable the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices.
  • Page 128 Advanced SATA Operation Enables you to configure the operating mode of the integrated SATA hard drive controller. Default: AHCI Adapter Warnings Ebales you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer.
  • Page 129 Customization mode. Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable SupportAssist OS recovery. Default: Enabled...
  • Page 130 Table 11. System setup options—Security menu Security Unlock Setup Status Displays if the setup status is unlocked. Admin Password Status Displays if the administrator password is clear or set. Default: Not set System Password Status Displays if the system password is clear or set.
  • Page 131 Security When enabled, this setting will allow the OS to skip BIOS PPI user prompts when issuing the Clear command. Changes to this setting take effect immediately. Default: Enabled UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
  • Page 132 Boot Boot Option #3 Displays the available third boot option. Table 13. System setup options—Exit menu Exit Save Changes and Reset Allows you to exit system setup and save your changes. Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options.

  • Page 133: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen.

  • Page 134: Reinstall Windows Using A Usb Recovery Drive

    Connect the USB recovery drive to your computer. Restart your computer. Press F12 after the Dell logo is displayed on the screen to access the boot menu. A Preparing one-time boot menu message appears.

  • Page 135: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 136: Diagnostics

    If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Diagnostics Power and battery-status light: Indicates the power and battery-charge status. Solid amber – Computer is running on battery and the battery has less than 10 percent charge.

  • Page 137: Wi-Fi Power Cycle

    Light Pattern Problem description Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white – Camera is in use. • Off – Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. •...

  • Page 138: Flea Power Release

    Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Turn off your computer.

  • Page 139: Getting Help And Contacting Alienware

    Table 15. Alienware products and online self-help resources Information about Alienware products www.alienware.com and services Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows...
  • Page 140 NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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