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Dell G15 5510 Service Manual
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Dell G15 5510 Service Manual

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Dell G15 5510
Service Manual
Regulatory Model: P105F
Regulatory Type: P105F002
July 2023
Rev. A04

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Summary of Contents for Dell G15 5510

  • Page 1 Dell G15 5510 Service Manual Regulatory Model: P105F Regulatory Type: P105F002 July 2023 Rev. A04...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Before working inside your computer..........................6 Before you begin ................................6 Safety instructions................................6 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................7 Transporting sensitive components..........................8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Recommended tools................................
  • Page 4 Installing the display assembly..........................34 Removing the display assembly..........................35 Power-adapter port................................37 Removing the power-adapter port..........................37 Installing the power-adapter port..........................38 Fans ..................................... 39 Removing the right fan.............................. 39 Installing the right fan..............................40 Removing the left fan..............................41 Installing the left fan..............................42 System board..................................
  • Page 5 SupportAssist diagnostics...............................69 System diagnostic lights..............................70 Recovering the operating system..........................71 Backup media and recovery options..........................71 WiFi power cycle................................71 Drain residual flea power (perform hard reset)......................71 Chapter 6: Getting help and contacting Dell................73 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Flat-head screwdriver ●...

  • Page 10: Base Cover

    Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image SSD2 Solid-state drive bracket M2x4 Wireless-card bracket System board M2x4 Power-adapter port Palm-rest and keyboard M2x4 assembly Left fan Palm-rest and keyboard M2x6 assembly Right fan Palm-rest and keyboard M2x6 assembly Power button...
  • Page 11 Removing and installing components...
  • Page 12 Removing and installing components...

  • Page 13: Installing The Base Cover

    Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the four screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. NOTE: Loosening the two captive screws located in the front of the computer creates a gap which can be used to pry and lift the base cover off the palm-rest and keyboard assembly.
  • Page 14 Removing and installing components...

  • Page 15: Solid-State Drives

    2 slot is located at the bottom right corner of the system board. Both slots support M.2 2230 and M.2 2280 SSDs. NOTE: For more information about Dell qualified solid-state drives supported by your computer, see Parts & Accessories at https://www.dell.com/support.. NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in SSD slot one.

  • Page 16: Installing The Solid-State Drive In Ssd Slot One

    Steps 1. Remove the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board. 2. Lift the thermal shield off the palm-rest and keyboard assembly. 3. Slide and lift the solid-state drive off the slot on the system board. Installing the solid-state drive in SSD slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 17: Removing The Solid-State Drive In Ssd Slot Two

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the solid-state drive in SSD slot two Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.

  • Page 18: Installing The Solid-State Drive In Ssd Slot Two

    Installing the solid-state drive in SSD slot two Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Your computer has two solid-state drive slots. The solid-state drive 1 slot is located at the bottom left corner of the system board and the solid-state drive 2 slot is located at the bottom right corner of the system board.

  • Page 19: Procedure To Move The Screw Mount

    Procedure to move the screw mount About this task This computer supports two solid-state drive form factors: ● M.2 2230 ● M.2 2280 If you are replacing the solid-state drive of a different form factor other than the one removed, see the following procedure to move the location of the screw mount.

  • Page 20: Installing The Wireless Card

    Steps 1. Remove the screw (M2x4) that secures the wireless card to the USB board. 2. Lift the bracket that secures the wireless card to the system board. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 21 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme  Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 22: Memory Module

    Memory module Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure.

  • Page 23: Battery

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 24: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 25 About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1. At an angle, slide the battery into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 26: Touchpad

    2. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure. Steps 1.

  • Page 27: I/O Board

    Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the seven (M2x2) screws that secure the touchpad and touchpad bracket to the palm-rest and keyboard assembly. 3. Connect the touchpad cable to the system board and close the securing latch. Next steps 1.

  • Page 28: Installing The I/O Board - Shipped With Flexible Printed Circuit (Fpc)

    NOTE: System board can be removed with the heat sink, I/O board, and USB board attached. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Turn the system board over. 2.

  • Page 29: Speakers

    Steps 1. Insert the I/O board at a 45 degree angle into the slot on the system board. 2. Align the screw holes on the I/O board with the screw holes on the system board. 3. Install the two screws (M2x4) that secure the I/O board to the system board. 4.
  • Page 30 The image is applicable to computers that are shipped with the NVIDIA GeForce RTX 3060 GPU. NOTE: The image above is of Dell G15 5511, and it is used for reference. Steps 1. Note the routing of the cable that connects the left speaker to the right speaker and remove it from the routing guides on the palm-rest and keyboard assembly.

  • Page 31: Installing The Speakers

    NOTE: Note the position of the rubber grommets before lifting the speakers. 2. Peel the tape that adheres the speaker cable to the palm-rest and keyboard assembly. NOTE: Note the routing of the speaker of cable and remove it from under the USB board before disconnecting the speaker cable.

  • Page 32: Rear Cover

    The image is applicable to computers that are shipped with the NVIDIA GeForce RTX 3060 GPU. NOTE: The image above is of Dell G15 5511, and it is used for reference. Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly.

  • Page 33: Installing The Rear Cover

    2. Remove the base cover. About this task The following image indicates the location of the rear cover and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.5x5) that secure the rear cover to the palm-rest and keyboard assembly. 2.

  • Page 34: Display Assembly

    Steps 1. Slide the rear cover towards the system board till it snaps into place. 2. Align the screw holes on the rear cover with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2.5x5) that secure the rear cover to the palm-rest and keyboard assembly. 4.

  • Page 35: Removing The Display Assembly

    2. Route the antenna cable and display cable through the routing guides on the palm-rest and keyboard assembly and to the top side of the computer and along the left of the power adapter port. 3. Replace eight screws (M2.5x4) that secure the display-assembly hinges to the palm-rest and keyboard assembly. 4.
  • Page 36 Steps 1. Peel the tapes that secure the antenna cables to the system board. 2. Note the routing of the antenna cable and display cable, and remove the antenna cables from the left fan. 3. Peel the tape and open the latch, and disconnect the display cable from the system board. 4.

  • Page 37: Power-Adapter Port

    Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear cover. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the removal procedure.

  • Page 38: Installing The Power-Adapter Port

    Steps 1. Remove the two screw (M2x4) on the power-adapter port-bracket that secures the power-adapter port to the palm-rest and keyboard assembly. 2. Remove the power-adapter port-bracket from the power-adapter port. 3. Disconnect the power-adapter port-cable from the system board. 4.

  • Page 39: Fans

    Steps 1. Place the power-adapter port into the slot and adhere the power-adapter port cable on the system board. 2. Connect the power-adapter port cable to the system board. 3. Align and place the power-adapter port bracket over the power-adapter port. 4.

  • Page 40: Installing The Right Fan

    Steps 1. Peel the tapes that secures the wireless-card cable to the system board. 2. Note the routing of the wireless-card cable and remove the wireless-card cable from the right fan. 3. Disconnect the fan cable from the system board. 4.

  • Page 41: Removing The Left Fan

    Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x6) screws to secure the right fan to the palm-rest and keyboard assembly. 3. Connect the left-fan cable to the system board. 4.

  • Page 42: Installing The Left Fan

    Steps 1. Disconnect the left-fan cable from the system board. 2. Remove the two (M2x6) screws that secure the left fan to the system board. 3. Lift the left fan off the palm-rest and keyboard assembly. Installing the left fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 43: System Board

    Steps 1. Align and place the left fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x6) screws to secure the left fan to the palm-rest and keyboard assembly. 3. Connect the left-fan cable to the system board. Next steps 1.
  • Page 44 About this task The following image indicates the connectors on your system board. 1. Display cable 2. Power-adapter port cable 3. Speaker cable 4. Keyboard cable 5. Keyboard backlit cable 6. Touchpad cable 7. Power-button cable The following image indicates the location of the system board and provides a visual representation of the removal procedure. Removing and installing components...
  • Page 45 Steps NOTE: Move in clock-wise direction to disconnect the cables from the system board. Peel the tape that secures the display cable to the system board. 2. Open the latch and disconnect the display cable from the system board and place it on a flat and clean surface. 3.

  • Page 46: Installing The System Board

    10. After performing all the above steps, lift the system board off the palm-rest and keyboard assembly along with the I/O board, USB board, and heat sink. 11. Turn the system board over and remove I/O board, USB board, and heat sink.
  • Page 47 1. Display cable 2. Power-adapter port cable 3. Speaker cable 4. Keyboard cable 5. Keyboard backlit cable 6. Touchpad cable 7. Power-button cable The following image indicates the location of the system board and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 48 Steps NOTE: Place the system board on a clean and flat surface. Replace the I/O board, USB board, and heat sink. 2. Turn the system board over. CAUTION: Before replacing the system board, ensure that the power button cable is routed below the USB board.

  • Page 49: Heat Sink

    10. Open the latch and connect the keyboard cable to the system board. 11. Open the latch and connect the keyboard-backlight cable to the system board. 12. Open the latch and connect the touchpad cable to the system board. 13. Open the latch and connect the power-button cable to the USB board. Next steps 1.

  • Page 50: Installing The Heat Sink

    Steps 1. Turn the system board over. 2. Remove the six screws (M2x4) that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.
  • Page 51 Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. Replace the six screws (M2x4) that secure the heat sink to the system board. 3.

  • Page 52: Usb Board

    USB board Removing the USB board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the rear cover. 5. Remove the solid-state drive 6. Remove the solid-state drive 7.

  • Page 53: Installing The Usb Board

    Installing the USB board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the USB board and provides a visual representation of the installation procedure. Steps 1.

  • Page 54: I/O Board

    I/O board Removing the I/O board - shipped with flexible printed circuit (FPC) Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the rear cover. 5. Remove the solid-state drive 6.

  • Page 55: Installing The I/O Board - Shipped With Flexible Printed Circuit (Fpc)

    Installing the I/O board - shipped with flexible printed circuit (FPC) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps 1.

  • Page 56: Power Button

    Power button Removing the power button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the rear cover. 5. Remove the solid-state drive 6. Remove the solid-state drive 7.

  • Page 57: Installing The Power Button

    Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power button and provides a visual representation of the installation procedure.

  • Page 58: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the touchpad. 5. Remove the rear cover. 6. Remove the display assembly.

  • Page 59: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. NOTE: When replacing the palm-rest and keyboard assembly, the solid-state drive mounting brackets have to be transferred from the old palm-rest and keyboard assembly to the replacement palm-rest and keyboard assembly.

  • Page 60: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQs 000123347. Drivers and downloads...

  • Page 61: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 62: One Time Boot Menu

    One time boot menu To enter one time boot menu, turn on your computer, and then press F2 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 63 Table 5. System setup options—Advance menu (continued) Advance Default: Enabled USB Emulation Enables or disables the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off.
  • Page 64 Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell operating system Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 65: System And Setup Password

    Enables or disables BIOS updates through UEFI capsule update packages. Default: Enabled Secure Boot Enables or disables configuration of platform features on Dell Client Systems with WSMT-enabled BIOS. Default: Enabled Table 7. System setup options—Boot menu  Boot Boot List Option Displays the boot options.

  • Page 66: Deleting Or Changing An Existing System Setup Password

    The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ●...

  • Page 67: Clearing Bios (System Setup) And System Passwords

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 68: Updating The Bios From The F12 One Time Boot Menu

    Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 69: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 70: System Diagnostic Lights

    ● View error messages that indicate if problems were encountered during the test NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the computer when the diagnostic tests are performed. For more information, see SupportAssist Pre-Boot System Performance Check.

  • Page 71: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 72 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...

  • Page 73: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 10. Self-help resources  Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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