Related Manuals for Dell Inspiron 15-3576
Summary of Contents for Dell Inspiron 15-3576
- Page 1 Inspiron 15-3576 Service Manual Regulatory Model: P63F Regulatory Type: P63F002 June 2019 Rev. A02...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Safety instructions................................8 Recommended tools................................9 Screw list....................................9 Chapter 2: After working inside your computer................11 Chapter 3: Removing the battery....................12 Procedure.....................................12 Chapter 4: Replacing the battery....................13 Procedure.....................................13 Chapter 5: Removing the optical drive.................. - Page 4 Procedure....................................26 Post-requisites...................................26 Chapter 13: Removing the hard drive................... 27 Prerequisites..................................27 Procedure.................................... 27 Chapter 14: Replacing the hard drive................... 29 Procedure....................................29 Post-requisites...................................29 Chapter 15: Removing the memory modules................30 Prerequisites..................................30 Procedure....................................30 Chapter 16: Replacing the memory modules................. 31 Procedure.....................................31 Post-requisites..................................31 Chapter 17: Removing the wireless card..................
- Page 5 Procedure.....................................41 Post-requisites..................................41 Chapter 25: Removing the coin-cell battery................42 Prerequisites..................................42 Procedure....................................42 Chapter 26: Replacing the coin-cell battery.................43 Procedure....................................43 Post-requisites................................... 43 Chapter 27: Removing the heat sink.................... 44 Prerequisites..................................44 Procedure....................................44 Chapter 28: Replacing the heat sink.................... 46 Procedure....................................46 Post-requisites...................................46 Chapter 29: Removing the fan..................... 47 Prerequisites..................................
- Page 6 Procedure....................................57 Post-requisites................................... 57 Chapter 37: Removing the power-adapter port................58 Prerequisites..................................58 Procedure....................................58 Chapter 38: Replacing the power-adapter port................60 Procedure....................................60 Post-requisites...................................60 Chapter 39: Removing the display assembly................61 Prerequisites..................................61 Procedure.................................... 61 Chapter 40: Replacing the display assembly................64 Procedure....................................64 Post-requisites...................................64 Chapter 41: Removing the display bezel..................65 Prerequisites..................................65 Procedure....................................65 Chapter 42: Replacing the display bezel..................
- Page 7 Updating the BIOS using the USB drive in Windows....................94 Dell SupportAssist Pre-boot System Performance Check diagnostics..............94 Running the SupportAssist Pre-Boot System Performance Check..............95 Diagnostics..................................95 Flea power release................................96 WiFi power cycle................................96 Chapter 56: Getting help and contacting Dell................97 Contents...
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Page 8: Chapter 1: Before Working Inside Your Computer
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance. -
Page 9: Recommended Tools
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader. CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. - Page 10 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image System board M2x5 System board Palm-rest assembly M2x3 Touch-pad bracket Touch pad M2x3 Power-adapter port Palm-rest assembly M2x3 Display panel Display back-cover and M2x3 antenna assembly Display hinges Display back-cover and M2.5xM2.5 big head antenna assembly...
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Page 11: Chapter 2: After Working Inside Your Computer
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. -
Page 12: Chapter 3: Removing The Battery
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1. -
Page 13: Chapter 4: Replacing The Battery
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1. -
Page 14: Chapter 5: Removing The Optical Drive
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 15 6. Carefully pull the optical-drive bezel and remove it from the optical drive. Removing the optical drive...
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Page 16: Chapter 6: Replacing The Optical Drive
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 17: Chapter 7: Removing The Keyboard
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 18 Removing the keyboard...
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Page 19: Chapter 8: Replacing The Keyboard
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 20: Chapter 9: Removing The Base Cover
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 21 4. Remove the eight screws (M2.5x8) that secure the base cover to the palm-rest assembly. 5. Remove the three screws (M2x2) that secure the base cover to the palm-rest assembly. 6. Remove the two screws (M2x5) that secure the base cover to the palm-rest assembly. 7.
- Page 22 Removing the base cover...
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Page 23: Chapter 10: Replacing The Base Cover
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 24: Post-Requisites
10. Replace the eight screws (M2.5x8) that secure the base cover to the palm-rest assembly. Post-requisites 1. Replace the keyboard. 2. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. 3. Replace the battery. Replacing the base cover... -
Page 25: Chapter 11: Removing The Optical-Drive Interposer
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... -
Page 26: Chapter 12: Replacing The Optical-Drive Interposer
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 27: Chapter 13: Removing The Hard Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. - Page 28 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Lift the hard drive off the hard-drive bracket. Removing the hard drive...
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Page 29: Chapter 14: Replacing The Hard Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. -
Page 30: Chapter 15: Removing The Memory Modules
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... -
Page 31: Chapter 16: Replacing The Memory Modules
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 32: Chapter 17: Removing The Wireless Card
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... -
Page 33: Chapter 18: Replacing The Wireless Card
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 34: Post-Requisites
Post-requisites 1. Follow the procedure from step 2 to step 8 in “Replacing the base cover”. 2. Replace the keyboard. 3. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. 4. Replace the battery. Replacing the wireless card... -
Page 35: Chapter 19: Removing The Power-Button Board
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 36 Removing the power-button board...
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Page 37: Chapter 20: Replacing The Power-Button Board
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 38: Chapter 21: Removing The Speakers
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... -
Page 39: Chapter 22: Replacing The Speakers
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 40: Chapter 23: Removing The I/O Board
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... -
Page 41: Chapter 24: Replacing The I/O Board
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 42: Chapter 25: Removing The Coin-Cell Battery
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery. -
Page 43: Chapter 26: Replacing The Coin-Cell Battery
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 44: Chapter 27: Removing The Heat Sink
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. - Page 45 Discrete: Four screws Removing the heat sink...
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Page 46: Chapter 28: Replacing The Heat Sink
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. -
Page 47: Chapter 29: Removing The Fan
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... -
Page 48: Chapter 30: Replacing The Fan
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 49: Chapter 31: Removing The Status-Light Lens
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... -
Page 50: Chapter 32: Replacing The Status-Light Lens
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Post-requisites •... -
Page 51: Chapter 33: Removing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. - Page 52 3. Peel the tape that secures the display cable to the system board. 4. Open the latch and disconnect the display cable from the system board. 5. Open the latch and disconnect the power-button board cable from the system board. 6.
- Page 53 11. Gently release the ports on the system board from the slots on the palm-rest assembly. 12. Carefully turn the system board over. 13. Peel the tape that secures the power-adapter port cable to the system board and disconnect the power-adapter port from the system board.
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Page 54: Chapter 34: Replacing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. -
Page 55: Chapter 35: Removing The Touchpad
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 56 4. Lift the touch pad off the palm-rest assembly. Removing the touchpad...
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Page 57: Chapter 36: Replacing The Touchpad
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 58: Chapter 37: Removing The Power-Adapter Port
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 59 Removing the power-adapter port...
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Page 60: Chapter 38: Replacing The Power-Adapter Port
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 61: Chapter 39: Removing The Display Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 62 6. Note the antenna cable routing and remove the cable from its routing guides on the palm-rest assembly. 7. Open the palm-rest assembly at an angle and slide it off the display assembly. Removing the display assembly...
- Page 63 Removing the display assembly...
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Page 64: Chapter 40: Replacing The Display Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 65: Chapter 41: Removing The Display Bezel
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... -
Page 66: Chapter 42: Replacing The Display Bezel
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 67: Chapter 43: Removing The Display Panel
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 68 3. Peel the tape that secures the display cable to the display panel. 4. Open the latch and disconnect the display cable from the display panel. 5. Lift the display panel off the display back-cover and antenna assembly. Removing the display panel...
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Page 69: Chapter 44: Replacing The Display Panel
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Post-requisites •... -
Page 70: Chapter 45: Removing The Camera
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 71 Removing the camera...
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Page 72: Chapter 46: Replacing The Camera
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 73: Chapter 47: Removing The Display Hinges
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 74 Removing the display hinges...
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Page 75: Chapter 48: Replacing The Display Hinges
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Post-requisites •... -
Page 76: Chapter 49: Removing The Display Back-Cover And Antenna Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 77 Removing the display back-cover and antenna assembly...
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Page 78: Chapter 50: Replacing The Display Back-Cover And Antenna Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •... -
Page 79: Chapter 51: Removing The Palm Rest
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •... - Page 80 Removing the palm rest...
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Page 81: Chapter 52: Replacing The Palm Rest
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Post-requisites •... -
Page 82: Chapter 53: Downloading Drivers
Downloading the network driver Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. -
Page 83: Downloading The Wi-Fi Driver
8. Double-click or double-tap the driver file icon and follow the instructions on screen. Downloading the Wi-Fi driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. - Page 84 2. Go to www.dell.com/support. 3. Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself.
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Page 85: Chapter 54: System Setup
Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●... -
Page 86: System Setup
Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. - Page 87 Table 3. System setup options—System information menu (continued) General-System Information Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
- Page 88 Table 4. System setup options—System Configuration menu (continued) System Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port.
- Page 89 Table 7. System setup options—Secure Boot menu (continued) Secure Boot Custom Mode Key Management Select the custom values for expert key management. Table 8. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size.
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Page 90: System Setup Options
SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool when certain system errors. - Page 91 Table 14. System setup options—Main menu (continued) Main CPU Type Displays the processor type. CPU Speed Displays the processor speed. CPU ID Displays the processor identification code. CPU Cache L1 Cache Displays the processor L1 cache size. L2 Cache Displays the processor L2 cache size. First HDD Displays the type of hard drive installed.
- Page 92 Always Perform Intefrity Check SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
- Page 93 Table 16. System setup options—Security menu (continued) Security HDD password Allows you to set, change, or delete the hard-disk drive password. Password Change Allows you to permit or deny system password or HDD password changes. Default: Permitted Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart.
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Page 94: Chapter 55: Troubleshooting
Dell SupportAssist Pre-boot System Performance Check diagnostics SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. -
Page 95: Running The Supportassist Pre-Boot System Performance Check
Running the SupportAssist Pre-Boot System Performance Check 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner. -
Page 96: Flea Power Release
Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1. -
Page 97: Chapter 56: Getting Help And Contacting Dell
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 19. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...