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Related Manuals for HP EliteDesk 705 G3 Small Form Factor
Summary of Contents for HP EliteDesk 705 G3 Small Form Factor
- Page 1 Maintenance and Service Guide HP EliteDesk 705 G3 Small Form Factor...
- Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Windows is either a registered trademark or Agreement (EULA).
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front panel components ............................2 Rear panel components ............................3 Serial number location ............................4 2 Illustrated parts catalog ..........................5 Small Form Factor (SFF) chassis spare parts ......................5 Computer major components ...................... - Page 6 4 Removal and replacement procedures – small form factor (SFF) chassis ............18 Preparation for disassembly ..........................18 Access panel ................................. 19 Front bezel ................................19 Front bezel security ............................. 20 Slim optical drive bezel blank ..........................21 Dust filter ................................22 Memory ................................
- Page 7 Clearing and resetting the CMOS ........................117 9 HP PC Hardware Diagnostics ........................119 Why run HP PC Hardware Diagnostics ....................... 119 How to access and run HP PC Hardware Diagnostics ..................119 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............119...
- Page 8 Creating recovery media ......................... 126 Creating recovery media using HP Recovery Manager (select models only) ....126 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 127 Creating recovery discs ................127 Backing up your information ..................128 System Restore ..........................
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Page 9: Product Features
Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation. -
Page 10: Front Panel Components
Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. Front panel components Slim optical drive (optional) Audio-out (headphone) jack USB 2.0 charging (powered) port (black) Power button USB 2.0 port (black) Hard drive activity light USB 3.0 ports (blue) SD card reader (optional) -
Page 11: Rear Panel Components
An optional second serial port and an optional parallel port are available from HP. If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 2.0 ports with the wakeup feature. The wakeup feature is also supported on the PS/2 connector if enabled in BIOS F10 Setup. -
Page 12: Serial Number Location
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features... -
Page 13: Illustrated Parts Catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Small Form Factor (SFF) chassis spare parts... - Page 14 Item Description Access panel Front bezel Bezel blank System board (includes replacement thermal material) Power supply 200W, 92% efficient 200W, 85% efficient 200W, standard Fan sink (includes replacement thermal material) Memory modules (PC4-17000) 16-GB 8-GB 4-GB 2-GB Processors (include replacement thermal material) AMD A12-9800, 3.8 GHz AMD A10-9700, 3.5 GHz AMD A8-9700, 3.5 GHz...
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Page 15: Misc Parts
Misc parts Item Description Fan baffle Rear baffle Solenoid lock Front I/O assembly Speaker Power switch SATA drive power cable SATA data cable, 19.5 inch, 2 straight ends SATA data cable, 14 inch, 1 straight end, 1 angled end (10) Printer port, PCI card Small Form Factor (SFF) chassis spare parts... - Page 16 Slim optical drive bezel blank Slim optical drive latch Hard drive conversion bracket, 2.5-inch to 3.5-inch Hood sensor HP Business PC Security Lock Rubber foot Secure Digital (SD) card reader Keyed cable lock Grommet, hard drive isolation, blue, for 3.5-inch hard drive Grommet, hard drive isolation, blue, for 2.5-inch hard drive...
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Page 17: Misc Boards
Item Description Antimicrobial (People’s Republic of China only) Washable Wireless (Brazil only) HP USB Hardened USB, gray Keyboards USB, gray PS/2 slim Antimicrobial HP USB slim HP USB Conferencing Wireless keyboard, mouse, and dongle USB/PS2 Washable USB, Smart card not illustrated... -
Page 18: Drives
DVD±RW drive DVD-ROM drive Grommet, hard drive isolation, blue, for 3.5-inch hard drive Grommet, hard drive isolation, blue, for 2.5-inch hard drive available after initial release -- contact your local HP Support team for details Chapter 2 Illustrated parts catalog... -
Page 19: Routine Care, Sata Drive Guidelines, And Disassembly Preparation
Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. -
Page 20: Preventing Electrostatic Damage To Equipment
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or ●... -
Page 21: Recommended Materials And Equipment
Recommended materials and equipment The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cords of one-megohm +/- 10% resistance ●... -
Page 22: Routine Care
Never cover the ventilation slots on the monitor with any type of material. ● ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;... -
Page 23: Cleaning The Monitor
The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. -
Page 24: Cables And Connectors
Batteries, battery packs, and accumulators should not be disposed of together with general household waste. In order to forward them for recycling or proper disposal, please use the public collection system or return them to HP. Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation... -
Page 25: Sata Hard Drives
6.0 Gb/s SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP personal computers have built-in drive failure prediction that warns the user or network administrator of an impending failure (crash) of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. -
Page 26: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis
Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly Routine care, SATA drive guidelines, and disassembly preparation on page 11 for initial safety procedures. -
Page 27: Access Panel
Access panel Prepare the computer for disassembly (Preparation for disassembly on page 18). Pull up the access panel handle (1), and then lift the panel off the computer (2). To install the access panel, reverse the removal procedure. Front bezel Prepare the computer for disassembly (Preparation for disassembly on page 18). -
Page 28: Front Bezel Security
Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). -
Page 29: Slim Optical Drive Bezel Blank
NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Slim optical drive bezel blank... -
Page 30: Dust Filter
Some models are equipped with a front bezel that includes a dust filter. You must periodically clean the dust filter so that the dust collected on the filter does not impede air flow through the computer. NOTE: The optional dust filter front bezel is available from HP. To clean the dust filter: Remove the access panel (Access panel on page 19). - Page 31 Clean dust from the filter access panel with a soft brush or cloth. If heavily soiled, rinse the filter access panel clean with water. Clean the filter element with a soft brush or cloth. If heavily soiled, rinse the filter clean with water. To replace the dust filter, slide the right side of the filter onto the filter access panel (1), and then press the filter onto the filter access panel (2) to secure it in place.
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Page 32: Memory
Memory Description 16-GB, PC4-17000 8-GB, PC4-17000 4-GB, PC4-17000 2-GB, PC4-17000 The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. -
Page 33: Installing Dimms
● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. The system will operate in a higher-performing dual channel mode if the total memory capacity of the ● DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels. - Page 34 Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). Repeat steps 4 and 5 to install any additional modules. The computer should automatically recognize the additional memory the next time you turn on the computer. Chapter 4 Removal and replacement procedures –...
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Page 35: Expansion Card
Expansion card Description nVIDIA GT730 2 GB DDR3 PCIex8 NVIDIA NVS 310 512MB DDR3 PCI Express Gen 2 x16 DisplayPort 1.2 Multi-Display Professional Graphics Board USB 3.1 Type Cx1 PCIe x1 card Printer port, PCI card Serial port, PCI card PCIe to M.2 adapter Intel PRO/1000 NIC WLAN 802.11 a/b/g/n + Bluetooth 4.0 module... - Page 36 Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
- Page 37 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it.
- Page 38 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis.
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Page 39: Drives
256-GB, M.2, NVMe, TLC, PCIe Optical drives DVD±RW drive DVD-ROM drive Grommet, hard drive isolation, blue, for 3.5-inch hard drive Grommet, hard drive isolation, blue, for 2.5-inch hard drive available after initial release -- contact your local HP Support team for details Drives... -
Page 40: System Board Connections
System board connections Refer to the following illustration and table to identify the system board connectors for your model. Item System board connector System board label Color Component PCI Express x16 Gen 2 X4PCIEXP white Expansion card downshifted to a x4 PCI Express x1 Gen 2 X1PCIEXP2 black... -
Page 41: Drive Positions
Drive positions Drive positions 9.5 mm slim optical drive bay 3.5-inch primary hard drive bay 3.5-inch secondary hard drive bay 2.5-inch hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. - Page 42 HP has provided four extra 6-32 hard drive mounting screws installed on the top of the hard drive cage ● (1) for installing a hard drive into the 3.5-inch secondary hard drive bay. If you are replacing a hard drive, remove the mounting screws from the old drive and install them in the new drive.
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Page 43: Removing A 9.5Mm Slim Optical Drive
Removing a 9.5mm slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). -
Page 44: Installing A 9.5Mm Slim Optical Drive
Installing a 9.5mm slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Remove the front bezel if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank. -
Page 45: Removing And Replacing A Primary 3.5-Inch Hard Drive
Removing and replacing a primary 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page 18). - Page 46 To install a hard drive, you must transfer the mounting screws from the old hard drive to the new hard drive. Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, and then slide it forward until it stops and locks in place.
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Page 47: Removing A Secondary 3.5-Inch Hard Drive
Connect the power cable (1) and data cable (2) to the rear of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector on the system board labeled SATA0 to avoid any hard drive performance problems. Removing a secondary 3.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page... -
Page 48: Installing A Secondary 3.5-Inch Hard Drive
Install four silver 6-32 mounting screws on the sides of the drive (two on each side). NOTE: HP has supplied four extra silver 6-32 mounting screws installed on the chassis next to the primary 3.5-inch hard drive bay. Refer to... - Page 49 Rotate the drive cage to its upright position. Slide the drive into the drive bay (1), and then connect the power cable (2) and data cable (3) to the rear of the hard drive. NOTE: If the drive is a secondary hard drive, connect the other end of data cable to one of the light blue SATA connectors on the system board.
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Page 50: Removing A 2.5-Inch Hard Drive
Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 18). - Page 51 Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (2). If you are installing a new drive, refer to Installing a 2.5-inch hard drive on page 44.
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Page 52: Installing A 2.5-Inch Hard Drive
Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four mounting screws from the old drive to the new drive. - Page 53 Align the mounting screws on the drive with the J-slots on the sides of the drive bay. Press the drive up into the drive bay then slide it forward until it locks in place. Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: If the 2.5-inch hard drive is the primary drive, connect the other end of the data cable to the dark blue SATA connector on the system board labeled SATA0 .
- Page 54 Rotate the drive cage back down to its normal position. IMPORTANT: Be careful not to pinch any cables or wires when rotating the drive cage down. Chapter 4 Removal and replacement procedures – small form factor (SFF) chassis...
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Page 55: Drive Power Cable
Drive power cable Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the drive cage to its upright position. Disconnect the cable from the system board connector labeled SATAPWR0. Disconnect the cable from the hard drive and the optical drive. -
Page 56: Small Baffle
Small baffle The small baffle sits between the fan sink and the rear of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the baffle upward. Pull the baffle away from the rear of the computer to disengage the clips on the baffle from the rear of the computer. -
Page 57: Fan Baffle
Fan baffle The fan baffle sits on top of the fan sink. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the small baffle upward from atop the fan baffle. Remove the power cable from the clips on top of the baffle (1). -
Page 58: Hood Lock
Hood lock The hood lock is attached to the rear of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). On the rear of the computer, remove the security screw that secures the lock. NOTE: The security screw requires a special security wrench to remove. - Page 59 To replace the hood lock, reverse the removal procedures. Hood lock...
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Page 60: Front I/O Assembly
Front I/O assembly The front I/O assembly is attached to the front of the chassis with one screw. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). - Page 61 Pull the front I/O assembly into the computer, and then remove it (4). To install the front I/O assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly.
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Page 62: Power Switch
Power switch The power switch is attached to the left, front of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Remove the front bezel (Front bezel on page 19). - Page 63 From the inside of the front of the chassis, press the tab at the top of the power switch (1) and push the top of the power switch out of the chassis (2). Remove the power switch assembly from the outside of the computer while pulling the cable through the hole in the front of the chassis.
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Page 64: Speaker
Speaker The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Remove the front bezel (Front bezel on page 19). -
Page 65: Fan Sink
Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the fan sink lessens the bond between the fan sink and the processor, thereby making separating them easier. -
Page 66: Processor
CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor to avoid damage that could require replacing the system board. Failure to install the baffle may cause the computer to overheat. Processor Description AMD A12-9800, 3.8 GHz... - Page 67 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor...
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Page 68: Power Supply
Power supply, 200W, standard WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. - Page 69 From the outside, rear of the chassis, remove the three Torx T15 that secure the power supply to the back of the chassis. From the inside of the chassis, push the release lever at the front of the power supply (1), slide the power supply forward, and then remove it from the chassis (2).
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Page 70: System Board
System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the small baffle into the upright position (Small baffle on page 48). -
Page 71: System Board Callouts
System board callouts Sys Bd Label color Component Sys Bd Label color Component X4PCIEXP White Expansion card DIMM3 Black Memory module X1PCIEXP2 Black Expansion card DIMM2 White Memory module X16PCIEXP Black Expansion card DIMM1 Black Memory module X1PCIEXP1 Black Expansion card PB/LED Black Front I/O/power switch... - Page 72 Sys Bd Label color Component Sys Bd Label color Component SATA2 Light blue Any SATA Device other Black RTC battery than the primary hard drive FRONT USB3 Blue Front I/O and power COMB Black Optional second serial switch port SD RDR Black Card reader PSWD...
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Page 73: Using The Small Form Factor Computer In A Tower Orientation
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Prepare the computer for disassembly (Preparation for disassembly on page 18). -
Page 74: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. View the system configuration, including settings for processor, graphics, memory, audio, storage, ● communications, and input devices. Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. ●... - Page 75 A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. You can access this application directly by pressing during startup.
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Page 76: Computer Setup-Main
Update System BIOS Lets you update the system BIOS. BIOS update binary (BIN) files must be located on the system hard drive or on a removable USB drive under the “Hewlett-Packard\BIOS\New” folder or under the “EFI\HP\BIOS \New” folder. Set Machine Unique Data Lets you update the following values: ●... - Page 77 Table 5-1 Computer Setup—Main (continued) Option Description ● Serial Number ● SKU Number ● Product Family ● System Board CT ● Product Name System IDs Lets you clear the following values: ● Asset Tracking Number ● Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device.
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Page 78: Computer Setup-Security
Allow spaces Clear Password Jumper Select ‘Honor’ to engage or ‘Ignore’ to disengage the password jumper. Default is ‘Honor’. Security Configuration Lets you activate HP SureStart. Verify Boot Block on ever Boot Select to enable HP SureStart. BIOS Data Recovery Policy Select ‘Automatic’... - Page 79 Table 5-2 Computer Setup—Security (continued) Option Description CAUTION: Clearing the TPM resets it to factory defaults and turns it off. You will lose all created keys and data protected by those keys. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a Password power cycle or reboot.
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Page 80: Computer Setup-Advanced
Table 5-2 Computer Setup—Security (continued) Option Description Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user that the sensor has detected that the cover has been removed. Administrator Password requires that the password be entered to boot the computer if the sensor detects that the cover has been removed. - Page 81 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.
- Page 82 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading ● Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost. SVM CPU VIrtualization (enable/disable) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on.
- Page 83 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading ● Serial port A ● SATA0 ● SATA1 ● SATA2 ● Front USB ports ● Rear USB ports Media card reader ● Restrict USB Devices Specify the following categories of USB devices to enable: ●...
- Page 84 BDE. After updating the BIOS, you can resume BDE. Update Source (HP/Custom) Selects hp.com or a locally managed custom address to serve BIOS updates. Default is ‘HP’. Update Address. If ‘Custom’ is selected for Update Source, enter the URL of the locally managed server.
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Page 85: Recovering The Configuration Settings
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 68 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use. -
Page 86: Troubleshooting Without Diagnostics
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. -
Page 87: Helpful Hints
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●... -
Page 88: Solving General Problems
If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. - Page 89 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
- Page 90 Poor performance. Cause Solution Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running.
- Page 91 System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, then: If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.
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Page 92: Solving Power Problems
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). -
Page 93: Solving Hard Drive Problems
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. - Page 94 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in system ▲ drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.
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Page 95: Solving Media Card Reader Problems
Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format. -
Page 96: Solving Display Problems
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can recognize reader was just installed into the computer and you are turning the reader and the available ports, and then recognize the media the PC on for the first time. - Page 97 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
- Page 98 Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature. energy saver features enabled. Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.
- Page 99 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...
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Page 100: Solving Audio Problems
Solution with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card. - Page 101 Sound does not come out of the speaker or headphones. Cause Solution Headphones or devices connected to the line-out connector mute Turn on and use headphones or external speakers, if connected, the internal speaker. or disconnect headphones or external speakers. Computer is in Sleep state.
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Page 102: Solving Printer Problems
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager. -
Page 103: Solving Keyboard And Mouse Problems
Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application. The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. -
Page 104: Solving Hardware Installation Problems
Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu. - Page 105 WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table 6-1 Solving Hardware Installation Problems A new device is not recognized as part of the system.
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Page 106: Solving Network Problems
DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. - Page 107 Table 6-2 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.
- Page 108 Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted.
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Page 109: Solving Memory Problems
Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. -
Page 110: Solving Cd-Rom And Dvd Problems
Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. - Page 111 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.
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Page 112: Solving Usb Flash Drive Problems
Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers. -
Page 113: Solving Front Panel Component Problems
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. - Page 114 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 10: Type control panel in the taskbar search box, and then select Control Panel from the list of applications.
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Page 115: Solving Software Problems
● sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred. -
Page 116: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes
POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. - Page 117 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
- Page 118 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 110 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes...
- Page 119 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
- Page 120 500–BIOS Recovery A system BIOS recovery has occurred. Not applicable. 60x-HP Battery Alert The system has detected the storage capacity For optimal performance, replace the battery. of the battery stated below to be very low. 70x-Wireless Mode Not Supported The system has detected a wireless module Replace with a supported module.
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Page 121: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes
Control panel message Description Recommended action 910–Filter Warning Airflow filter is dirty. Replace the airflow filter. 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. - Page 122 Number of long beeps/blinks Error category Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. 2 second pause occurs after the last minor blink. ● ●...
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Page 123: Password Security And Resetting Cmos
Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup. -
Page 124: Changing A Setup Or Power-On Password
Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power. -
Page 125: Deleting A Setup Or Power-On Password
When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter. - Page 126 CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 66 for information on backing up the CMOS settings.
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Page 127: Hp Pc Hardware Diagnostics
Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced. - Page 128 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.
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Page 129: 10 System Backup And Recovery
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... - Page 130 DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.
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Page 131: Using Windows Tools
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see... -
Page 132: Using The Hp Recovery Partition (Select Products Only)
121. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. -
Page 133: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 134: Creating Recovery Media
128. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. -
Page 135: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)
Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator. -
Page 136: Backing Up Your Information
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place. -
Page 137: System Recovery
If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. -
Page 138: System Recovery When Windows Is Not Responding
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…... -
Page 139: Using Hp Recovery Disc Operating System Discs (Select Models Only)
Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using... - Page 140 After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. 132 Chapter 10 System backup and recovery...
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Page 141: Appendix A Battery Replacement
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle. - Page 142 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.
- Page 143 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.
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Page 144: Appendix B Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. -
Page 145: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO... -
Page 146: Appendix C Statement Of Volatility
Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen. - Page 147 Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it. Remove the AC power, wait 10 seconds until the unit AC power has drained out, then press the clear CMOS button. This is typically a yellow push button (labeled CMOS). Replace the hood and AC power cord and turn the computer on.
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Page 148: Appendix D Specifications
Specifications SFF Specifications Table D-1 Specifications U.S. Metric Chassis (in the desktop position) 3.95 in 10.0 mm Height 13.3 in 338 mm Width 14.9 in 380 mm Depth Approximate Weight 14.6 lb 6.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range... -
Page 149: Index
50 removal and replacement 57 safety precautions 14 HP PC Hardware Diagnostics (UEFI) flash drive problems 104 CMOS downloading 119 flashing LEDs 113 backing up 115 HP Recovery Disc Creator, using 127 clearing and resetting 117 Index 141... - Page 150 installing password rear baffle 2.5-inch hard drive 44 clearing 115 illustrated 7 battery 133 power-on 115 rear panel components 3 drive cables 33 setup 115 recovery discs, steps for creating expansion card 27 passwords 116, 117 Windows 7 127 memory 24 POST error messages 108 recovery discs, using for restore primary 3.5-inch hard drive 37...
- Page 151 screws, correct size 15 creating system restore points security front bezel 20 hard drive recovery 129 serial number location 4 Help and Support 125 serial port steps for creating recovery illustrated 8, 27 discs 127 service considerations 15 steps for creating recovery Setup password 116, 117 media 126 setup password 115...