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Dell Inspiron 14 3000 Service Manual
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Dell Inspiron 14 3000 Service Manual

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Inspiron 14 3000
Service Manual
Computer Model: Inspiron 14-3458
Regulatory Model: P60G
Regulatory Type: P60G001

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Summary of Contents for Dell Inspiron 14 3000

  • Page 1 Inspiron 14 3000 Service Manual Computer Model: Inspiron 14-3458 Regulatory Model: P60G Regulatory Type: P60G001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions .................11 Recommended tools After working inside your computer......13 Removing the battery...........14 ....................14 Procedure Replacing the battery........... 15 ....................15 Procedure Removing the base cover..........16 ....................
  • Page 4 Removing the memory modules........23 ................... 23 Prerequisites ....................23 Procedure Replacing the memory modules........25 ....................25 Procedure ..................26 Post-requisites Removing the wireless card......... 27 ................... 27 Prerequisites ....................27 Procedure Replacing the wireless card......... 29 ....................29 Procedure ..................29 Post-requisites Removing the keyboard..........
  • Page 5 Removing the touch pad..........40 ................... 40 Prerequisites ....................40 Procedure Replacing the touch pad..........43 ....................43 Procedure ..................43 Post-requisites Removing the power-button board......44 ................... 44 Prerequisites ....................44 Procedure Replacing the power-button board......46 ....................46 Procedures ..................46 Post-requisites Removing the speakers..........
  • Page 6 Removing the system board........53 ................... 53 Prerequisites ....................53 Procedure Replacing the system board.........56 ....................56 Procedure ..................56 Post-requisites Removing the coin-cell battery........58 ................... 58 Prerequisites ....................58 Procedure Replacing the coin-cell battery........60 ....................60 Procedure ..................60 Post-requisites Removing the thermal-cooling assembly......
  • Page 7 Removing the display assembly........67 ................... 67 Prerequisites ....................67 Procedure Replacing the display assembly........72 ....................72 Procedure ..................72 Post-requisites Removing the display bezel..........73 ................... 73 Prerequisites ....................73 Procedure Replacing the display bezel.......... 75 ....................75 Procedure ..................75 Post-requisites Removing the display panel..........76 ...................
  • Page 8 Removing the display back-cover........ 83 ................... 83 Prerequisites ....................83 Procedure Replacing the display back-cover........ 85 ....................85 Procedure ..................85 Post-requisites Removing the camera..........86 ................... 86 Prerequisites ....................86 Procedure Replacing the camera..........88 ....................88 Procedure ..................88 Post-requisites Removing the power-adapter port.......89 ...................
  • Page 9 Flashing the BIOS............95 Getting help and contacting Dell........96 ................. 96 Self-help resources ..................97 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...
  • Page 12 • Plastic scribe...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 14: Removing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over. Slide the battery-release latch to the unlock position.

  • Page 15: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over. Place the battery in the battery bay and snap the battery into place.

  • Page 16: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure Remove the screws that secure the base cover to the computer base.
  • Page 17 Using your fingertips, gently pry the base cover and remove it from the computer base. computer base screws (2) base cover...

  • Page 18: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.

  • Page 19: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 20 Lift the hard-drive assembly off the computer base. screws (4) hard-drive assembly hard-drive cable latch Remove the screws that secure the hard-drive bracket to the hard-drive assembly. Lift the hard-drive bracket off the hard-drive assembly.
  • Page 21 Disconnect the interposer from the hard drive. screws (4) hard-drive bracket hard drive interposer...

  • Page 22: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Connect the interposer to the hard drive.

  • Page 23: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 24 Slide and remove the memory module from the memory-module slot. securing clips (2) memory module...

  • Page 25: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 26: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. notch memory module securing clips (2) Post-requisites Replace the...

  • Page 27: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 28 Slide and lift the wireless card off the wireless-card slot. antenna cables (2) wireless card screw notch wireless-card slot...

  • Page 29: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 30: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure Using a plastic scribe, gently release the tabs that secure the keyboard to the...
  • Page 31 Carefully turn the keyboard over and place it on the palm-rest assembly. tabs (5) plastic scribe keyboard palm-rest assembly Lift the latch and disconnect the keyboard cable from the system board.
  • Page 32 Lift the keyboard along with the cable off the palm-rest assembly. latch keyboard cable keyboard palm-rest assembly...

  • Page 33: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the keyboard cable into the system board and press down on the latch to secure the cable.

  • Page 34: Removing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 35 Lift the latches and disconnect the touch-pad cable and power-button cable from the system board. power-button cable screws (5) palm-rest assembly computer base touch-pad cable latches (2) Close the display and turn the computer over. Remove the screws that secure the palm-rest assembly to the computer base.
  • Page 36 Disconnect the speaker cable from the system board. screws (8) computer base speaker cable...
  • Page 37 Lift the computer base and pry the palm-rest assembly off the computer base using a plastic scribe. computer base palm-rest assembly plastic scribe Turn the computer over and open the display as far as possible.
  • Page 38 Lift the palm-rest assembly at an angle and remove it from the computer base. palm-rest assembly computer base Follow the procedure from step 1 to step 6 in “Removing the touch pad”. 10 Follow the procedure from step 1 to step 4 in “Removing the power-button board”.

  • Page 39: Replacing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Follow the procedure from step 1 to step 3 in “Replacing the speakers”.

  • Page 40: Removing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 41 Lift the touch-pad bracket off the palm-rest assembly. touch-pad bracket screws (3) Lift the latch and disconnect the touch-pad cable from the touch pad. Peel off the tape that secures the touch pad to the palm-rest assembly.
  • Page 42 Lift the touch pad off the palm-rest assembly. tape palm-rest assembly latch touch-pad cable...

  • Page 43: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm-rest assembly and keep the touch pad in place.

  • Page 44: Removing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 45 Slide and remove the power-button board along with its cable from under the tab on the palm-rest assembly. screw power-button board power-button board cable...

  • Page 46: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedures Slide the power-button board under the tab on the palm rest and align the screw hole on the power-button board with the screw hole on the palm-rest assembly.

  • Page 47: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 48 Lift the speakers, along with the speaker cable, off the palm-rest assembly. palm-rest assembly speaker cable speakers (2)

  • Page 49: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, adhere the speakers to the palm-rest assembly. Route the speaker cable through the routing guides on the palm-rest assembly.

  • Page 50: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 51 Lift and slide the I/O board from under the tab on the computer base. screw I/O board latch I/O-board cable...

  • Page 52: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the I/O board under the tab on the computer base and align the screw hole on the I/O board with the screw hole on the computer base.

  • Page 53: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 54 Disconnect the power-adapter port cable from the system board. power-adapter port cable display cable tape latches (2) system board I/O-board cable Remove the screw that secures the system board to the computer base.
  • Page 55 Lift the system board off the computer base. system board screw Turn the system board over. Remove the coin-cell battery. Follow the procedure from step 1 to step 3 in “Removing the thermal-cooling assembly”.

  • Page 56: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 57 Replace the keyboard. Replace the wireless card. Replace the memory modules. Follow the procedure from step 4 to step 6 in “Replacing the hard drive”. Replace the base cover. Replace the battery.

  • Page 58: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 59 system board plastic scribe coin-cell battery battery socket...

  • Page 60: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board.

  • Page 61: Removing The Thermal-Cooling Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 62 Lift the thermal-cooling assembly off the system board. captive screws (6) system board thermal-cooling assembly fan cable Follow the procedure from step 1 to step 4 in “Removing the fan”.

  • Page 63: Replacing The Thermal-Cooling Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Follow procedure from step 1 to step 4 in “Replacing the fan”.

  • Page 64: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 65 Turn the thermal-cooling assembly over. thermal-cooling assembly screws (3) Peel off the tape that secures the fan to the thermal-cooling assembly. Lift the fan off the thermal-cooling assembly. tape thermal-cooling assembly...

  • Page 66: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the fan on the thermal-cooling assembly. Adhere the tape that secures the fan to the thermal-cooling assembly.

  • Page 67: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 68 Slide the antenna cables into the slot on the computer base. antenna cables (2) computer base Turn the computer over and open the display. Lift the latch and disconnect the I/O-board cable from the I/O board.
  • Page 69 Remove the I/O-board cable from the computer base. display assembly computer base I/O-board cable latch Note the antenna cable routing and remove the antenna cables from its routing guides on the computer base.
  • Page 70 Note the display cable routing and remove the cable from its routing guides on the computer base. display assembly display cable computer base antenna cables (2) Remove the screws that secure the display hinges to the computer base.
  • Page 71 Lift the display assembly off the computer base. display assembly screws (2) hinges (2)

  • Page 72: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the computer base.

  • Page 73: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 74 Lift the display bezel off the display assembly. display bezel display panel...

  • Page 75: Replacing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.

  • Page 76: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Replace the base cover.
  • Page 77 Turn the display panel over and place it on a clean surface. screws (4) display panel Peel off the tape that secures the display cable to the display panel.
  • Page 78 Lift the latch and disconnect the display cable from the display-back cover. display panel latch display cable tape display back-cover...

  • Page 79: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display panel face down on a clean and flat surface. Slide the display cable into the display panel and press down on the latch to secure the cable.

  • Page 80: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Replace the base cover.
  • Page 81 Lift the display hinges off the display back-cover. screws (6) display hinges (2) display back-cover...

  • Page 82: Replacing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover.

  • Page 83: Removing The Display Back-Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Replace the base cover.
  • Page 84 display back-cover...

  • Page 85: Replacing The Display Back-Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover on a clean and flat surface. Post-requisites...

  • Page 86: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 87 Disconnect the camera cable from the camera and remove the camera from the display-back cover. display back-cover camera plastic scribe camera cable...

  • Page 88: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the camera cable to the camera. Adhere the camera to the display back-cover.

  • Page 89: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 90 Lift the power-adapter port, along with its cable, off the computer base. screw power-adapter port cable routing guide power-adapter port...

  • Page 91: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the power-adapter port into the slot on the computer base. Replace the screw that secures the power-adapter port to the computer base.

  • Page 92: Removing The Computer Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the base cover.
  • Page 93 computer base...

  • Page 94: Replacing The Computer Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the computer base on a clean and flat surface. Post-requisites Follow the procedure from step 1 to step 3 in “Replacing the power-adapter...

  • Page 95: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 96: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 97: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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14-3458

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