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Dell P103G002 Service Manual
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Dell P103G002 Service Manual

Dell P103G002 Service Manual

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XPS 13 2-in-1 (9310 2n1)
Service Manual
Regulatory Model: P103G
Regulatory Type: P103G002
August 2021
Rev. A02

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Summary of Contents for Dell P103G002

  • Page 1 XPS 13 2-in-1 (9310 2n1) Service Manual Regulatory Model: P103G Regulatory Type: P103G002 August 2021 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................5 Before working inside your computer..........................5 Safety instructions................................5 Electrostatic discharge—ESD protection........................6 ESD field service kit ................................6 Transporting sensitive components..........................7 After working inside your computer..........................7 Chapter 2: Removing and installing components................8 Recommended tools................................
  • Page 4 Updating the BIOS from the F12 One-Time boot menu..................50 Chapter 5: Troubleshooting......................51 Handling swollen Lithium-ion batteries.........................51 Locate the Service Tag or Express Service Code of your Dell computer ..........51 System diagnostic lights..............................52 SupportAssist diagnostics............................... 53 Built-in self-test (BIST)..............................53 M-BIST...................................53...

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #00 (used for M1.6, M2 screw types) ●...

  • Page 9: Major Components Of Xps 13 2-In-1 (9310 2N1)

    Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image USB Type-C bracket System board M1.6x3 USB Type-C bracket System board M1.6x2 System board Palm-rest assembly M1.6x2.5 System board Palm-rest assembly M1.2x3 System board Palm-rest assembly M1.2x4 (captive screw) Keyboard assembly Palm-rest assembly...
  • Page 10 1. Base cover 2. Battery 3. System board 4. Left fan 5. Left keyboard bracket Removing and installing components...

  • Page 11: Base Cover

    12. Right fan NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 12 Removing and installing components...

  • Page 13: Installing The Base Cover

    Steps 1. Remove the eight Torx screws (M2x4.5) that secure the base cover to the palm-rest assembly. 2. Starting from the bottom-left corner, pry the base cover in the direction of the arrows to release it from the palm-rest assembly. CAUTION: Do not pull on or pry the base cover from the top as it may damage the base cover.

  • Page 14: Battery

    Steps 1. Align and secure the back of the base cover on the palm-rest assembly, and then snap the base cover into place. 2. Replace the eight Torx screws (M2x4.5) that secure the base cover to the palm-rest assembly. Next steps 1.

  • Page 15: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 16 Steps 1. Remove the Torx 5 screw (M1.6x3.4) that secures the battery cable to the system board. 2. Disconnect the battery cable from the interposer board. NOTE: Remove the interposer board immediately after disconnecting the battery cable to avoid misplacing it. Hold the edges of the interposer board to avoid damaging the pins on it.

  • Page 17: Installing The Battery

    NOTE: The interposer board is not polarity sensitive and both sides are compatible. 3. Remove the interposer board from the system board. 4. Remove the seven screws (M1.6x3) that secure the battery to the palm-rest assembly. 5. Remove the two screws (M1.2x4) that secure the battery to the system board. 6.

  • Page 18: Display Assembly

    Steps 1. Adhere the magnet and the metal bar to the battery. NOTE: Install the magnet and the metal bar from the faulty battery. 2. Align the screw holes on the battery with the screw holes on the system board and palm-rest assembly. 3.
  • Page 19 Steps 1. Loosen the captive screw (M1.6x3) that secures the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Peel the tapes that secure the display cable and camera cable to the system board. 4.

  • Page 20: Installing The Display Assembly

    5. Remove the display cable and camera cable from the routing guides on the system board. 6. Remove the four screws (M2.5x3) that secure the display hinges to the palm-rest assembly. 7. Slide the palm-rest assembly off the display assembly. Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 21 Steps 1. Slide the palm-rest assembly under the display assembly. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the four screws (M2.5x3) that secure the display hinges to the palm-rest assembly. 4.

  • Page 22: Speakers

    5. Connect the display cable and camera cable to the system board. 6. Adhere the tapes that secure the display cable and camera cable to the system board. 7. Align and place the display-cable bracket on the system board. 8. Tighten the captive screw (M1.6x3) that secures the display-cable bracket to the system board. Next steps 1.

  • Page 23: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 24: System Board

    System board Removing the system board Prerequisites CAUTION: Back up all files on the solid-state drive (SSD) to an external storage device before getting your device ready for service. The SSD is soldered onto the system board, and the service replacement board does not have an operating system that is preinstalled on it.
  • Page 25 Removing and installing components...
  • Page 26 Steps 1. Loosen the captive screw (M1.6x3) that secures the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Peel the tapes that secure the display cable and camera cable to the system board. 4.

  • Page 27: Installing The System Board

    5. Remove the display cable and camera cable from the routing guides on the system board. 6. Remove the screw (M1.6x3) and the screw (M1.6x2) that secures the type-C bracket to the system board. NOTE: The M1.6x2 screw has a bigger head than the M1.6x3 screw. 7.
  • Page 28 Removing and installing components...
  • Page 29 Steps 1. Align and place the power-button and fingerprint reader bracket on the palm-rest assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest assembly. 3. Replace the fours screws (M2x4), three screws (M1.2x3), and one screw (M1.2x4) that secure the system board to the palm-rest assembly.

  • Page 30: Keyboard Assembly

    12. Adhere the tapes that secure the display cable and camera cable to the system board. 13. Align and place the display-cable bracket on the system board. 14. Tighten the captive screw (M1.6x3) that secures the display-cable bracket to the system board. Next steps 1.
  • Page 31 Removing and installing components...

  • Page 32: Installing The Keyboard Assembly

    Steps 1. Peel the fingerprint reader cable from the keyboard. 2. Remove the speaker cable from the routing guides on the left keyboard bracket. 3. Loosen the captive screw (M1.2x2.5) that secures the left keyboard bracket to the palm-rest assembly. 4.
  • Page 33 Removing and installing components...
  • Page 34 Steps 1. Align the screw holes on the keyboard with the screw holes on the palm-rest assembly. NOTE: Adhere the two conductive tapes on the keyboard, and then adhere the three copper foils on the palm-rest assembly to secure the keyboard assembly to the palm-rest assembly. 2.

  • Page 35: Palm-Rest Assembly

    Palm-rest assembly Removing the palm-rest assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the display assembly. 5. Remove the speakers. 6. Remove the system board. 7.
  • Page 36 About this task The following image indicates the palm-rest assembly and provides a visual representation of the installation procedure. Steps Place the palm-rest assembly on a flat surface. NOTE: If you are installing components to a new palm-rest assembly, use the power-button and fingerprint reader bracket from the previous palm-rest assembly.

  • Page 37: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 38: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key...

  • Page 39: System Setup Options

    ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
  • Page 40 Table 3. System setup options—System information menu (continued) Overview 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode.
  • Page 41 Table 5. System setup options—System Configuration menu (continued) System Configuration Port Enablement Enables the selected onboard drives. SATA Operation Configures operating mode of the integrated SATA hard drive controller. Default: RAID. SATA is configured to support RAID (Intel Rapid Restore Technology).
  • Page 42 Table 5. System setup options—System Configuration menu (continued) System Configuration Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is connected to the computer. The keyboard backlight timeout value is only effect when the backlight is enabled. Default: 10 seconds.
  • Page 43 Table 7. System setup options—Security menu (continued) Security Default: OFF. Attestation Enables Enables to control whether the TPM Endorsement Hierarchy is available to the OS. Disabling this setting restricts the ability to use the TPM for signature operations. Default: ON. Key Storage Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS.
  • Page 44 Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF. Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON. Auto on Time Enables the computer to automatically power on for defined days and times.
  • Page 45 Table 11. System setup options—Power Management menu (continued) Power Management Default: Adaptive. Battery settings are adaptively optimized based on your typical battery usage pattern. Enable Advanced Battery Charge Enables Advanced Battery Charge Configuration from the beginning of the Configuration day to a specified work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day.
  • Page 46 Table 13. System setup options—POST Behavior menu (continued) POST Behavior Fastboot Configures the speed of the UEFI boot process. Default: Thorough. Performs complete hardware and configuration initialization during boot. Fn Lock Options Enables or disables the Fn lock mode. Default: ON. Lock Mode Default: Lock Mode Secondary.

  • Page 47: System And Setup Password

    Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 48: Assigning A System Setup Password

    You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled.

  • Page 49: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 50: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 51: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 52: System Diagnostic Lights

    System diagnostic lights When static, the power and battery-charge status light indicates the power mode that your computer is in. When blinking in different patterns, the power and battery-charge status light indicates the respective issues that your computer is encountering. Static power and battery-charge status light The following table lists the status of your computer based on the power and battery-charge status light.

  • Page 53: Supportassist Diagnostics

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 54: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 55: Flea Power Release

    Real Time Clock—RTC reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power-off state only if it is connected to AC power.

  • Page 56: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

This manual is also suitable for:

9310 2n1P103gXps 13 2-in-1

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