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HP ENVY m4 Maintenance And Service Manual
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HP ENVY m4 Maintenance And Service Manual

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HP ENVY m4 Notebook PC
Maintenance and Service Guide
This manual downloaded from http://www.manualowl.com

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Summary of Contents for HP ENVY m4

  • Page 1 HP ENVY m4 Notebook PC Maintenance and Service Guide This manual downloaded from http://www.manualowl.com...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice This manual downloaded from http://www.manualowl.com...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 5 Display ..............................5 Buttons, speakers, and fingerprint reader .................... 6 Keys ..............................7 Lights ..............................8 TouchPad ............................. 9 Front ..............................10 Left side .............................. 10 Right side ............................
  • Page 6 Remove everything and reinstall Windows ................ 81 Recovering using HP Recovery Manager ................81 What you need to know ..................81 Using the HP Recovery partition to recover a minimized image (select models only) ..................82 Using HP Recovery media to recover ............... 82...
  • Page 7 Changing the computer boot order ..............82 Removing the HP Recovery partition ................. 83 8 Power cord set requirements ........................84 Requirements for all countries ......................84 Requirements for specific countries and regions ................84 9 Recycling ............................... 86 Index ................................... 87...
  • Page 8 viii This manual downloaded from http://www.manualowl.com...

  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY m4 Notebook PC ● Processors Intel® Quad Core® i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600- MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz, 1600-MHz front-side bus (FSB), 3.00-MB L3 cache, 35 W)
  • Page 10 Two stereo speakers HD audio Beats Audio Subwoofer Supports Microsoft Premium requirements Integrated HP TrueVision HD slim webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise- suppression software Ethernet...
  • Page 11 Support for Windows 8 Modern Trackpad Support for 2-way scroll Multitouch gestures enabled Power requirements Support for 65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire) Support for 6-cell, 62-Wh, 2.80-Ah battery (Li-ion) Security Support for security cable lock Support for fingerprint reader with Digital Persona software...
  • Page 12 Category Description Operating system Preinstalled: Windows® 8 Professional Serviceability End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● Optical drive ● RTC battery ● Service cover ● Wireless module compartment cover ●...

  • Page 13: External Component Identification

    Internal microphones (2) Record sound. Webcam light On: The webcam is in use. HP TrueVision HD Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. From the Start screen, type c, and then select CyberLink YouCam.

  • Page 14: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.

  • Page 15: Keys

    Keys NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key.

  • Page 16: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off.

  • Page 17: Touchpad

    TouchPad Item Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures.

  • Page 18: Front

    Front Component Description Digital Media Slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● MultiMediaCard (MMC) Left side Item Component Description Vent...

  • Page 19: Right Side

    Item Component Description USB 3.0 ports Connect optional USB 3.0 devices and provide enhanced USB power performance. CAUTION: While there are multiple USB ports on the same side, only one USB port will be able to support a high power device at a time. Audio-out (headphone) jack/Audio-in Connects optional powered stereo speakers, (microphone) jack...
  • Page 20 ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB 2.0 port Connects an optional USB device. RJ-45 (network) jack Connects a network cable.

  • Page 21: Bottom

    Description Battery bay Holds the battery. Battery release latch Releases the battery and the service cover. HP Triple Bass Reflex Subwoofer Provides superior bass sound. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. Battery for battery removal instructions. Item Description Function...
  • Page 23 Item Description Function Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag This manual downloaded from http://www.manualowl.com...

  • Page 24: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog This manual downloaded from http://www.manualowl.com...
  • Page 25 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents. Keyboard with backlight (includes keyboard cable and keyboard backlight cable): For use only in Canada 698084-DB1 For use only in Latin America 698084-161...
  • Page 26 Item Component Spare part number 500-GB, 5400-rpm, 9.5-mm 683802-001 Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive 698081-001 connector cable, and screws) (15) Memory modules (2, PC3-12800, 1666-MHz, DDR3): 8-GB 670034-001 4-GB 641369-001 2-GB 652972-001 (16) DVD±RW Double-Layer with SuperMulti Drive (includes bezel and bracket) 698085-001 (17)

  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 698077-001 Webcam/microphone module 698096-001 14.1 in, BrightView, HD, LED, display panel 698087-001 Display Hinge Kit (includes left and right display hinges) 698082-001 Display panel cable (includes webcam/microphone module cable) 698094-001 Antenna Kit (includes WLAN antenna cables and transceivers) 698074-001 Display enclosure...

  • Page 28: Mass Storage Device

    Mass storage device Item Description Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.5-mm 669299-001...

  • Page 29: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire) 693711-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use in Italy 490371-061 For use in North America 490371-001 Screw Kit 698090-001 Sequential part number listing...
  • Page 30 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 691415-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 698074-001 Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) 698075-001 Display enclosure...
  • Page 31 Spare part number Description 698091-001 Speakers (include left and right speakers, cables, and 4 rubber isolators) 698093-501 System board (includes replacement thermal material) 698094-001 Display panel cable (includes webcam/microphone module cable) 698095-001 Top cover (includes TouchPad and TouchPad cable) 698096-001 Webcam/microphone module 700011-001 Optical drive connector cable...

  • Page 32: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 34 Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 36: Component Replacement Procedures

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. Battery for battery removal instructions. Item Component Description Product name This is the product name affixed to the front of the computer.
  • Page 38 feet (2) must be removed to access top cover screws (see cover), and are included in the Rubber Kit, spare part number 698089-001. Chapter 4 Removal and replacement procedures This manual downloaded from http://www.manualowl.com...

  • Page 39: Battery

    Battery Description Spare part number 6-cell, 62-Wh, 2.80-Ah battery 671731-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 40: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 698081-001. Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm...
  • Page 41 Remove the four Phillips PM2.0×4.5 screws (2) that secure the hard drive to the computer. Use the hard drive tab (3) to remove the hard drive by lifting it straight up and away from the computer. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you.
  • Page 42 Reverse this procedure to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures This manual downloaded from http://www.manualowl.com...

  • Page 43: Optical Drive

    Optical drive Description Spare part number DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical 698085-001 drive bracket) Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 45 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module. The bottom slot houses the primary memory module. Reverse this procedure to install a memory module. Component replacement procedures This manual downloaded from http://www.manualowl.com...

  • Page 46: Wlan Module

    WLAN module Description Spare part number Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001 Intel Centrino Advanced-N 6235 WLAN module 690019-001 Intel Centrino Wireless-N 2230 WLAN module 670290-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 691415-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless...
  • Page 47 Remove the wireless module compartment cover. The wireless module compartment cover is included in the Service Cover Kit, spare part number 698086-001. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

  • Page 48: Rtc Battery

    RTC battery Description Spare part number RTC battery 676654-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 49: Keyboard

    Keyboard NOTE: All keyboard spare part kits include backlit keyboards, and include keyboard cables and keyboard backlight cables. Description Spare part number For use only in Canada 698084-DB1 For use only in Latin America 698084-161 For use only in the United States 698084-001 Before removing the keyboard, follow these steps: Turn off the computer.
  • Page 50 Remove the keyboard: Remove the two Phillips PM2.5×6.5 screws that secure the keyboard to the computer. Rest and secure the computer on its left side. Partially open the computer. Chapter 4 Removal and replacement procedures This manual downloaded from http://www.manualowl.com...
  • Page 51 Insert a screw driver or similar thin tool into the keyboard release opening in the wireless module compartment, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Open the computer.
  • Page 52 Lift the rear edge of the keyboard (1) until the keyboard rests at an angle, and then swing the top edge of the keyboard (2) up and forward until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board.

  • Page 53: Top Cover

    Remove the keyboard (5). Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable. The TouchPad cable is also available in the Cable Kit, spare part number 651384-001. Description Spare part number Top cover (includes TouchPad and TouchPad cable)
  • Page 54 NOTE: When replacing the top cover, be sure that the fingerprint reader board (see Fingerprint reader board) and TouchPad button board (see TouchPad button board) are removed from the defective top cover and installed on the replacement top cover. Remove the top cover: Remove the two rear rubber feet (1).
  • Page 55 Release the ZIF connector to which the TouchPad button board cable is attached, and then disconnect the TouchPad button board cable from the system board. Remove the seven Phillips PM2.5×6.5 screws that secure the top cover to the base enclosure. Component replacement procedures This manual downloaded from http://www.manualowl.com...
  • Page 56 Lift the front edge of the top cover (1), and then swing it up and back until the left and right sides detach from the base enclosure. Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures This manual downloaded from http://www.manualowl.com...

  • Page 57: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 698080-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Remove the fingerprint reader board and cable (5). Reverse this procedure to install the fingerprint reader board. Chapter 4 Removal and replacement procedures This manual downloaded from http://www.manualowl.com...

  • Page 59: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 700012-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Optical Drive Connector Cable

    Remove the TouchPad button board and cable (5). Reverse this procedure to install the TouchPad button board and cable. Optical drive connector cable Description Spare part number Optical drive connector cable 700011-001 Before removing the optical drive connector cable, follow these steps: Turn off the computer.
  • Page 61 Remove the optical drive connector cable: Disconnect the optical drive connector cable (1) from the system board. Release the three clips (2) built into the base enclosure that secure the optical drive connector to the base enclosure. Remove the optical drive connector cable (3). Reverse this procedure to install the optical drive connector cable.

  • Page 62: System Board

    System board Description Spare part number System board (includes replacement thermal material) 698093-501 Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 63 Remove the system board: Disconnect the following cables from the system board: (1) Display panel cable (2) Speaker cable (3) Optical drive connector cable (4) Power connector cable Remove the three Phillips PM2.0×5.5 screws (1) that secure the system board to the base enclosure.

  • Page 64: Fan/Heat Sink Assembly

    Remove the system board (3) by sliding it up and to the right at an angle. Remove the system board. Reverse this procedure to install the system board. Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) 698079-001 Before removing the fan/heat sink assembly, follow these steps: Turn off the computer.
  • Page 65 Remove the fan/heat sink assembly: Turn the system board upside down, with the front toward you. Disconnect the fan cable (1) from the system board. Remove the Phillips PM2.0×3.5 screw (2) that secures the fan/heat sink assembly to the system board. Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four captive Phillips screws (3) that secure the fan/heat sink assembly to the system board.
  • Page 66 Remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.

  • Page 67: Processor

    Processor Description Spare part number Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0- 701658-001 MB L3 cache, 35 W) Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz, 1600-MHz front-side 711903–001 bus (FSB), 3.00-MB L3 cache, 35 W) Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz;...

  • Page 68: Power Connector Cable

    Lift the processor (3) straight up and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Power connector cable Description Spare part number...
  • Page 69 Remove the power connector cable: Remove the Phillips PM2.0×3.5 screw (1) and the Phillips PM2.0×5.5 screw (2) that secure the power connector and bracket to the base enclosure. Remove the power connector bracket (3). Remove the power connector cable (4) from the clip built into the base enclosure. Reverse this procedure to install the power connector cable.

  • Page 70: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers, cables, and 4 rubber isolators) 698091-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 71: Display Assembly Subcomponents

    Remove the speakers (4). NOTE: The speakers include four rubber isolators (5). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Display assembly subcomponents NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections.
  • Page 72 Remove the display assembly: Release the grounding tape (1) that is attached to the right display hinge. Release the wireless antenna cables from the retention clip (2) built into the base enclosure. Remove the four Phillips PM2.5×6.5 screws (3) that secure the display assembly to the base enclosure.
  • Page 73 Remove the display bezel (4). The display bezel is available using spare part number 698077-001. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. Release the three metallic shielding tabs (1) that secure the webcam/microphone module to the display enclosure.
  • Page 74 Disconnect the webcam/microphone module cable (3) from the webcam/ microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 698096-001. If it is necessary to replace the display panel: Remove the four Phillips PM2.0×2.5 screws (1) that secure the display panel to the display enclosure.
  • Page 75 Release the adhesive support strip (1) that secures the display panel cable to the display panel. Disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using spare part number 698087-001. If it is necessary to replace the display hinges: Release the metallic grounding tape (1) that covers the left and right display hinges.
  • Page 76 Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 698082-001. If it is necessary to replace the display panel cable: Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module. Detach the display panel cable (2) from the surface of the display enclosure.
  • Page 77 Release the webcam/microphone module cable from the clips (3) and routing channel built into the display enclosure. Remove the display panel cable. The display panel cable is available using spare part number 698094-001. If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display enclosure.
  • Page 78 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 698074-001. Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures This manual downloaded from http://www.manualowl.com...

  • Page 79: Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 80: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.
  • Page 81 NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics This manual downloaded from http://www.manualowl.com...

  • Page 82: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 34.40 cm 13.54 in Depth 23.40 cm 9.21 in Height (front to rear) 2.24 to 2.71 cm 0.88 to 1.07 in Weight 2.02 kg 4.45 lbs Input power Operating voltage and current 18.5 V @ 3.5 A or 19.5 V @ 3.33 A – 65 W 19 V @ 4.74 A or 19.5 V @ 4.62 A –...

  • Page 83: Hard Drive Specifications

    Metric U.S. Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight Character display 80 × 25 Total power consumption 3.46 W Viewing angle ±65° horizontal, ±50° vertical (typical) Hard drive specifications 1-TB* 750-GB**...

  • Page 84: Hard Drive Specifications (Continued)

    Hard drive specifications (continued) 500-GB* 320-GB* Dimensions Height 9.5 and 7.0 mm 9.5 and 7.0 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security...

  • Page 85: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 86: Creating Hp Recovery Media

    Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 87: Restore And Recovery

    Windows. ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
  • Page 88 IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications.

  • Page 89: Remove Everything And Reinstall Windows

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options: ●...

  • Page 90: Using The Hp Recovery Partition To Recover A Minimized Image (Select Models Only)

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 91: Removing The Hp Recovery Partition

    Select the optical drive or USB flash drive you want to boot from. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT:...

  • Page 92: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 93 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 94: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 9 Recycling...

  • Page 95: Index

    Index speakers 6 AC adapter, spare part number TouchPad 9 electrostatic discharge 25 computer equipment guidelines 28 action keys major components 16 esc key 7 antenna part number 29 Ethernet, product description 2 locations 5 specifications 74 external monitor port 10 removal 69 computer feet spare part number 19, 22, 70...
  • Page 96 hard drive connector cable precautions 25 power cord illustrated 20 spare part numbers 20 set requirements 84 removal 33 memory module spare part numbers 21 Hard Drive Hardware Kit product description 1 power light 8, 12 contents 20 removal 36 power requirements, product spare part number 18, 20, 22 spare part numbers 18, 21, 36...
  • Page 97 Screw Kit, spare part number 21, vents 10, 13 video, product description 2 security, product description 3 serial number 29 warranty period 29 service considerations webcam 5 cables 24 webcam light 5 connectors 24 webcam/microphone module plastic parts 24 removal 65 service cover spare part number 19, 23, 66 location 13...
  • Page 98 This manual downloaded from http://www.manualowl.com...

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