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CAMBRIONIX SuperSync-15 User Manual
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CAMBRIONIX SuperSync-15 User Manual

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SuperSync-15
User Manual
© 2023-02 Cambrionix Ltd. All rights reserved.
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Summary of Contents for CAMBRIONIX SuperSync-15

  • Page 1 SuperSync-15 User Manual © 2023-02 Cambrionix Ltd. All rights reserved.

  • Page 2: Table Of Contents

    1. Table of Contents 1. Table of Contents 2. Your SuperSync-15 at a glance 2.1. Key Features 3. Safety 3.1. Signal word panel 3.2. Safety alert symbol 3.3. Pictograms 3.4. Product modification 3.5. Power supply 3.6. Storage and Installation 4. Getting Started 4.1.
  • Page 3 5.5.6 Command Line Instructions (CLI) 5.6. Cleaning your SuperSync-15 6. Product Specifications 6.1. Input Power Requirements 6.2. Output Power 6.3. Rail value limits 6.4. Physical specifications 6.5. Packaged information 6.6. Consumables and Placing Orders 6.7. Hub Architecture 6.8. Power Supply 7.

  • Page 4: Your Supersync-15 At A Glance

    (up to 2.1A). The firmware can be updated to enable new charging profiles, ensuring the SuperSync-15 can charge the latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host computer.

  • Page 5: Safety

    To avoid injuries and damage, observe the safety instructions in the user manual. This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the SuperSync-15. Any errors or omissions can be reported using our support ticket system (seeHelp and Support).

  • Page 6: Safety Alert Symbol

    Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product.

  • Page 7: Power Supply

    Do not bend or pull the power cord with excessive force. Do not use a power supply that exceeds the power supply specifications within this manual 3.6. Storage and Installation This section describes safety precautions you must follow when installing and storing your SuperSync-15. SuperSync-15 Page 6 of 44...
  • Page 8 Do not place the power cord near heat sources. Connect the plug only to an earthed socket. CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range.

  • Page 9: Getting Started

    This manual provides a reference for end-users installing for the first time and using their hub afterwards. As well as a guide for product safety-related information. The SuperSync-15 is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality. Please see the physical specifications section of this manual for information on the environment specifications.

  • Page 10: Connecting To The Mains

    2.1A whilst transferring data. 4.5. Charging Your SuperSync-15 will allow your device to charge at the maximum rate possible up to 2.1A. The way that charging takes place is the SuperSync-15 will provide the device with a capability to charge and the devices USB charging controller will determine the maximum amount of charge it wants to draw down.

  • Page 11: Registration

    When contacting support, please supply the product information for the hub in question. This can be found on the Device Information Plate which is either on the underside or back of the unit. Providing serial and Purchase  order numbers, can help identify your specific product and speed up the process. SuperSync-15 Page 10 of 44...

  • Page 12: Using Your Supersync-15

    Cambrionix Software. 5.0.1 Fan Behaviour Your SuperSync-15 has an inbuilt fan used to cool the product when internal temperatures rise above a set threshold. On power up the fan will spin for approximately a second before turning off. The temperature at which the fan should begin to cool the device is 55 °C, the fan will be at max speed...

  • Page 13: Using Without Connecting To A Host

    5.2.1 Connecting the Hub to a host computer Connect the SuperSync-15 to your host system using a USB 3.2 SuperSpeed Type-A cable. Using an incorrect host cable may result in the hub and all subsequent ports not being recognised by your host.

  • Page 14: Data Transfer

    USB port. 5.2.4 Communication Interface and Protocol The SuperSync-15 appears as a virtual COM  port (VCP). On Microsoft Windows™, the system will appear as a COM port, the COM  port number can be found in device manager. On macOS®, a device file is created in the / directory.

  • Page 15: Scalability

    USB port. After that, five additional hubs can be attached to the downstream USB ports of the first hubs by their host ports as shown below. SuperSync-15 Page 14 of 44...

  • Page 16: Managing Ports & Your Supersync-15

    5.4. Managing Ports & Your SuperSync-15 Each port on your SuperSync-15 can be managed either individually, or all together. You can turn the ports off and on, change the port mode, or change various other settings applicable to the SuperSync-15 more information can be found in the LiveViewer section under NVRAM ...

  • Page 17: Charging Profiles

    The current firmware version on the hub is displayed in the firmware section alongside the hub's name. This will appear red if a newer version is available or green if it is the most up to date. SuperSync-15 Page 16 of 44...
  • Page 18 Once selected press the update button at the top and the update will commence. CAUTION Your SuperSync-15 may not function correctly Do not downgrade firmware onto a new product CAUTION Your Cambrionix Firmware may get corrupted Do not interrupt the Firmware update process.
  • Page 19 If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link.

  • Page 20: Software

    5.5.1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems. This section has instructions and information on using our software on three of the most popular host systems.

  • Page 21: Liveviewer

    NVRAM  settings, including reverting back to default factory settings. Default Setting name Description value Friendly Name Define the friendly name for this device. Limit of 31 characters. Empty This name will appear in the device's system information if set. SuperSync-15 Page 20 of 44...
  • Page 22 (iPhone etc.) has been attached to a port. The attach threshold may need to be increased if the Attach device (iPhone etc.) is connected to a Cambrionix port with a Threshold cable which includes an LED or other electronics. It may also need (mA) to be increased if you are using a device (iPhone etc.) with a 3rd...

  • Page 23: Cambrionix Api

    5.5.3 Cambrionix API The Cambrionix API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from www.cambrionix.com/products/api...

  • Page 24: Removing Software

    5.5.5 Removing Software If you wish to uninstall the software (Cambrionix LiveViewer, Cambrionix API and the Cambrionix Recorder Service) from your host system, the following steps can do this.

  • Page 25: Command Line Instructions (Cli)

    /library/cambrionix/apiservice/bin/cambrionixapiservice --remove sudo /library/cambrionix/apiservice/bin/cambrionixrecorderservice --remove Linux® To remove software on Linux® there are two options. The first is to use the Software centre, then either the list of installed applications or the search bar to find the software you wish to remove. Once you have selected the application, click on the remove button and you will be prompted for a password, enter the password and the software will be removed.
  • Page 26 The hub may become unresponsive For serial communications you must wait for a response from any commands before issuing a new command. Failure to do so can cause the hub to become unresponsive and require a full power reset. SuperSync-15 Page 25 of 44...

  • Page 27: Cleaning Your Supersync-15

    5.6. Cleaning your SuperSync-15 Cleaning the product is generally not required, although in some instances it may be necessary if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the module during operation or storage.

  • Page 28: Product Specifications

    6. Product Specifications The SuperSync-15 is manufactured in the UK 6.1. Input Power Requirements Input Voltage (V) Input Current (A) Input Connector 4-Pin Mini DIN 6.2. Output Power Output Voltage (V) Output Voltage Tolerance (%) +/-5 Output Current, Max per Port (A)

  • Page 29: Packaged Information

    USB-C receptacles have a minimum rated lifetime of 10,000 cycles of insertion and removal. This is an industry-standard. One thing you can do to prolong the lifetime of the ports on your SuperSync-15 is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub.

  • Page 30: Hub Architecture

    6.7. Hub Architecture Below is a diagram of the internal architecture for the SuperSync-15. Description This is the external physical port number This is present if this component is connected to an internal hub, if it is present the number represents the port number on...
  • Page 31 Background Description colour An Internal hub which can then connect to external ports or other internal components Any other components which includes expansion ports and internal chips SuperSync-15 Page 30 of 44...

  • Page 32: Power Supply

    6.8. Power Supply Input Voltage (V) 100-240 SuperSync-15 Page 31 of 44...
  • Page 33 Input Connector Output Voltage, Max (V) Output Current, Max (A) Output Power, Max (W) Output Connector 4-Pin Mini DIN Dimensions WxDxH (mm) 210 x 85 x 46 Function *-V is connected to AC input ground. SuperSync-15 Page 32 of 44...

  • Page 34: Troubleshooting

    7. Troubleshooting If you experience any issues with your SuperSync-15; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support.

  • Page 35: Device Connection

    0000000000000000 Unstable device connection Some devices can have unstable connections with your host system through the SuperSync-15. We have only observed this behaviour in a very few amount of devices, disabling CDP this has resolved all issues and the connections are stable.

  • Page 36: Hub Connection Issues

    Hub not connecting to host If you see that the SuperSync-15 is not connecting to the host system, one of the issues may be caused by the USB  drivers on your host system not being up to date. It is good practice to ensure you...

  • Page 37: Using With A Headless System

    Serial number on SuperSync-15 If you are using the API  to write scripts using the SuperSync-15 then the serial number produced using the method "cbrx_discover" will be an array of strings which will change when the hubs connection is moved. Using firmware 1.80 and above will change this to be a static serial number which will become permanent once the firmware ...
  • Page 38 Command Line Updater which can be downloaded and installed from the following link. https://www.cambrionix.com/firmware SuperSync-15 Page 37 of 44...

  • Page 39: Disposal

    August 12, 2005, and should not be disposed of as unsorted municipal waste. Please utilize your local WEEE  collection facilities in the disposition of this product and otherwise observe all applicable requirements. Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT". SuperSync-15 Page 38 of 44...

  • Page 40: Returns And Damaged Products

    9.2. What happens after I have requested a Return? If you have not purchased the Product(s)  direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process.

  • Page 41: Compliance And Standards

    10. Compliance and Standards CB Certificate CE  Tested and marked FCC Part 15 Tested and marked Housed within a UL94-VO specification fire enclosure RoHS Compliant Independently safety tested by the Underwriters Laboratory (UL) under file #E346549 SuperSync-15 Page 40 of 44...

  • Page 42: Terms And Conditions

    11. Terms and Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link. https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf SuperSync-15 Page 41 of 44...
  • Page 43 This manual may make reference to trademarks, registered trademarks, and other protected names and /or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
  • Page 44 Cambrionix Patents Application Title Link Grant Number Number Syncing and Charging Port GB2489429 1105081.2 2489429 CAMBRIONIX UK00002646615 2646615 00002646615 CAMBRIONIX VERY UK00002646617 2646617 00002646617 INTELLIGENT... MOD IT DS GB2591233 6089600 6089600 MOD IT eSearch 007918669 007918669 MOD IT 90079186690001 007918669-0001...
  • Page 45 MOD IT STACK 29/735,475 D936,000 MOD IT DS  LUGS 6089601 6089601 6089601 MOD IT MM 6089602 6089602 6089602 MOD IT DS  LUGS 6089603 6089603 6089603 MOD IT STACK 6089604 6089604 6089604 MOD IT 6089605 6089605 6089605 SuperSync-15 Page 44 of 44...
  • Page 46 The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755 520 enquiries@cambrionix.com www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 © 2023-02 Cambrionix Ltd. All rights reserved.

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