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All manuals and user guides at all-guides.com HP ProLiant DL585 Server Maintenance and Service Guide Part number: 358708-009 Ninth edition: May 2006...
All manuals and user guides at all-guides.com Contents 1 About this guide Audience assumptions ..........................5 Technician notes ............................5 Where to go for additional help ........................ 5 Integrated Management Log ......................... 6 Telephone numbers ..........................6 2 Illustrated parts catalog Customer self-repair program ........................
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All manuals and user guides at all-guides.com BBWC assembly ............................ 44 SCSI backplane ............................. 45 System battery ............................46 System board ............................48 AC filter cable assembly ......................... 50 Re-entering the server serial number ......................53 4 Diagnostic tools 5 Server component identification Connectors............................
Audience assumptions This guide is for service technicians. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazard in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
Integrated Management Log The server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with HP SIM. Telephone numbers For the name of the nearest HP authorized reseller: •...
Customer self-repair program The HP customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.
All manuals and user guides at all-guides.com Mechanical components exploded view Figure 1 Mechanical components exploded view Mechanical components spare parts list Table 1 Mechanical components spare parts list Item Description Assembly Modified Spare part Modified spare Customer self- number assembly number part number...
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All manuals and user guides at all-guides.com Table 1 Mechanical components spare parts list Item Description Assembly Modified Spare part Modified spare Customer self- number assembly number part number repair (Yes/No) number — 146-GB SCSI hard drive, 271837-010‡ 404670-002 289044-001‡ 404708-001 U320 10K* See requirement...
All manuals and user guides at all-guides.com System components exploded view Figure 2 System components exploded view System components spare parts list Table 2 System components spare parts list Item Description Assembly Modified Spare part Modified spare Customer self- number assembly number part number...
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All manuals and user guides at all-guides.com Table 2 System components spare parts list Item Description Assembly Modified Spare part Modified spare Customer self- number assembly number part number repair (Yes/No) number Processor memory boards — — — — — —...
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All manuals and user guides at all-guides.com Table 2 System components spare parts list Item Description Assembly Modified Spare part Modified spare Customer self- number assembly number part number repair (Yes/No) number — Power transfer board * 012662-001‡ 012662-501 — —...
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All manuals and user guides at all-guides.com Table 2 System components spare parts list Item Description Assembly Modified Spare part Modified spare Customer self- number assembly number part number repair (Yes/No) number 1-GB, PC3200 (DDR 373029-051‡ 373029-851 378914-001‡ 416106-001 SDRAM)* See requirement See requirement 2-GB, PC3200 (DDR...
Torx T-15 tool • Flathead screwdriver • Diagnostics Utility on the HP SmartStart CD Safety considerations Before performing service procedures, review the following safety information. Electrostatic discharge A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage.
All manuals and user guides at all-guides.com IMPORTANT: If you are performing service procedures in an HP, Compaq branded, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.
All manuals and user guides at all-guides.com The system is now without power. Locating and removing the Torx T-15 tool Many hardware procedures in the server are toolless, but a few require the removal of Torx T-15 screws that have been installed for shipping or security reasons.
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All manuals and user guides at all-guides.com Extend the server on the rack rails until the server rail-release latches engage. Figure 6 Extending the server from the rack WARNING! Be careful when pressing the rail-release levers and sliding the component into or out of the rack. The sliding rails could pinch your fingertips.
All manuals and user guides at all-guides.com Removing the access panel WARNING! Pressing the Power On/Standby button sets the server to the standby position, which removes power from most areas of the server. However, portions of the power supply and some internal circuitry remain active until the AC power cord is removed.
All manuals and user guides at all-guides.com Removing the server from the rack WARNING! The server is very heavy, up to 44.5 kg (98 lb). To reduce the risk of personal injury or damage to the equipment: • Remove all hot-plug power supplies to reduce the weight of the server before lifting it. •...
Update the ROM to be sure that the system ROM recognizes the new processor you are installing. For the most recent ROMPaq, see the HP website, and follow the support link on the product website. Failure to flash the ROM before installing processor memory boards can cause system failure.
All manuals and user guides at all-guides.com Remove the processor memory board. Figure 11 Removing a processor memory board Reverse the steps to install a processor memory board. To remove a Power Processor Module (PPM): Power down the server. See “Powering down the server” earlier in this chapter. Extend the server from the rack.
All manuals and user guides at all-guides.com Processor Removing a processor Power down the server. See “Powering down the server” earlier in this chapter. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Remove the access panel.
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All manuals and user guides at all-guides.com Set the processor into the ZIF socket, and hold it in place while closing and latching the socket lever. Verify that the processor is fully seated in the socket. CAUTION: Failure to fully seat and latch the processor in the ZIF socket can result in damage to the processor, processor memory board, or both.
All manuals and user guides at all-guides.com Memory options Minimum memory requirements • Two DIMMs must be installed in bank 1 on the processor memory board in slot two. • All DIMMs on a processor memory board must have the same part number. NOTE: Processor memory boards in slots 1, 3, and 4 can be installed without memory.
All manuals and user guides at all-guides.com Figure 16 Four DIMM slots Table 5 Processor memory board memory banks with four DIMM slots Slot Bank 5–6 Bank 1 7–8 Bank 2 Removing a DIMM Power down the server. See “Powering down the server” earlier in this chapter. Extend the server from the rack.
All manuals and user guides at all-guides.com Hard drive blanks To remove a hard drive blank: Push the sliding release button to unlock the blank . Pull the drive blank out of the drive cage . Figure 18 Removing a drive blank NOTE: Keep the blank for future use.
All manuals and user guides at all-guides.com CAUTION: Remove or replace a hard drive only when the drive failure LED is amber. Data loss can occur if a drive is removed when the drive online LED is green. See “Hot-plug SCSI hard drive LEDs” in Chapter 4, “Server component identification,”...
All manuals and user guides at all-guides.com • The system automatically sets all drive numbers. • If only one hard drive is used, install it in the bay with the lowest number. • Hard drives must be SFF types. • Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array.
All manuals and user guides at all-guides.com Remove the screws securing the hard drive cage. Figure 22 Removing the hard drive cage screws Slowly pull the SAS hard drive cage out of the server until there is enough room to reach behind the SAS hard drive cage.
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All manuals and user guides at all-guides.com Figure 24 Removing the power transfer board Reverse the steps to replace the power transfer board. Removal and replacement procedures 30...
All manuals and user guides at all-guides.com Power supply blank To remove a power supply blank: Press the lever-release button on the handle of the power supply blanks . Pull on the lever to release the blank . Remove the power supply blank from the server . Figure 25 Removing a power supply blank NOTE:...
All manuals and user guides at all-guides.com Hot-plug power supplies For information on power supply diagnosis, see “Hot-plug power supply LEDs” in Chapter 4, “Server component identification.” CAUTION: Do not remove a hot-plug power supply unless two power supplies are installed. If a second power supply is not installed, the system must be powered down to remove the power supply.
All manuals and user guides at all-guides.com Hot-plug fans The server supports redundant hot-plug fans in a 7+1 configuration. To replace a hot-plug fan: Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Remove the access panel.
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All manuals and user guides at all-guides.com Figure 28 Removing a drive from bay 1 Figure 29 Removing a drive from bay 2 To replace a universal media drive, slide the drive into the slot until it engages the connector. IMPORTANT: For the diskette drive to be bootable, it must be installed in the top universal media drive bay.
All manuals and user guides at all-guides.com Front bezel To remove the front bezel: Power down the server. See “Powering down the server” earlier in this chapter. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Remove the access panel.
All manuals and user guides at all-guides.com Power button/LED assembly To remove the power button/LED assembly: Power down the server. See “Powering down the server” earlier in this chapter. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Remove the access panel.
All manuals and user guides at all-guides.com Expansion boards The server supports the installation of PCI and PCI-X expansion boards. • PCI 33 MHz and 66 MHz • PCI-X 66 MHz, 100 MHz, and 133 MHz Figure 33 PCI-X expansion slots and buses Table 6 PCI-X expansion slots and buses Item...
Populate slots across different buses before populating two slots on the same bus. For more information about PCI-X bus architecture and numbering, see the white paper, PCI Bus Numbering in a Windows NT Environment, on the HP website at http://www.hp.com. PCI-X expansion boards To remove a PCI-X expansion board: Power down the server.
All manuals and user guides at all-guides.com SCSI cables To remove the SCSI cables: Power down the server. See “Powering down the server” earlier in this chapter. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Remove the access panel.
All manuals and user guides at all-guides.com Front fan cage To remove the front fan cage: Power down the server. See “Powering down the server” earlier in this chapter. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Remove the access panel.
All manuals and user guides at all-guides.com Pass-through board To remove the pass-through board: Power down the server. See “Powering down the server” earlier in this chapter. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Remove the access panel.
All manuals and user guides at all-guides.com QuickFind diagnostic display board and lightpipe To remove the QuickFind diagnostic display board and lightpipe: Power down the server. See “Powering down the server” earlier in this chapter. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Remove the access panel.
All manuals and user guides at all-guides.com Rear fan cage To remove the rear fan cage: Power down the server. See “Powering down the server” earlier in this chapter. Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Remove the access panel.
All manuals and user guides at all-guides.com BBWC assembly IMPORTANT: The Battery-Backed Write Cache Enabler (BBWCE) and the 5i Plus BBWC Module must be removed together with the cable connected to save the data in the cache. Unplugging the cable deletes all the data in the cache.
All manuals and user guides at all-guides.com SCSI backplane To remove the SCSI backplane: Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Power down the server. See “Powering down the server” earlier in this chapter. Unseat all the hot-plug SCSI hard drives, and pull them away from the SCSI backplane.
CAUTION: Do not dispose of batteries, battery packs, and accumulators with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to either HP or an authorized service provider. To remove the battery: Power down the server.
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All manuals and user guides at all-guides.com Remove the existing battery. Figure 43 Removing the battery from the system board Install the new battery. Install the access panel. Restore the server to its operating position in the rack. Run RBSU to reconfigure the system if the settings were lost. Removal and replacement procedures 47...
Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Although not required, HP recommends removing the server from the rack for best performance. See “Removing the server from the rack” earlier in this chapter.
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All manuals and user guides at all-guides.com Remove the lower foam air baffle. Unscrew the system board thumbscrews. It might be necessary to use the Torx tool located on the back of the server. Slide the system board toward the front of the unit. Figure 44 Unscrewing the thumbscrews and sliding the system board IMPORTANT:...
Extend the server from the rack. See “Extending the server from the rack” earlier in this chapter. Although not required, HP recommends removing the server from the rack for best performance. See “Removing the server from the rack” earlier in this chapter.
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All manuals and user guides at all-guides.com Remove the seven cable clips: Lift to disengage the cable clip. Slide the clip forward, and lift it off the chassis. Figure 47 Removing the cable clips Use the Torx T-15 tool or screwdriver to remove the eight screws that secure the power supply connectors to the chassis bottom .
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All manuals and user guides at all-guides.com Slide the assembly into the chassis, and then lift the assembly out of the chassis . Figure 49 Removing the AC filters Reverse the steps to replace the AC filter cable assembly. Removal and replacement procedures 52...
All manuals and user guides at all-guides.com Re-entering the server serial number After replacing the system board or clearing the NVRAM, re-enter the server serial number. To access RBSU, press the F9 key when prompted during POST. Select the System Options menu. Select Serial Number.
How to run the tool Array Diagnostics Utility (ADU) ADU is designed to run on all ProLiant For a list of HP servers that support ADU, systems that support HP array controllers. follow the support link on product ADU collects information about the array website at http://www.hp.com.
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All manuals and user guides at all-guides.com Table 7 Diagnostic tools Tool Description How to run the tool ROM-Based Setup Utility (RBSU) RBSU configures the hardware installed Run RBSU by pressing the F9 key during in or connected to the server. POST.
All manuals and user guides at all-guides.com 5 Server component identification This chapter explains the location and function of system connectors, internal and external LEDs, and system switches. Connectors Use this section to identify system connectors for service procedures. Rear panel Figure 50 Rear panel components Table 8...
All manuals and user guides at all-guides.com DIMM slots Figure 52 DIMM slots Table 10 Processor memory board memory banks Slot Bank 1–2 Bank 1 3–4 Bank 2 5–6 Bank 3 7–8 Bank 4 Processor and PPM Figure 53 Processor and PPM Table 11 Processor and PPM Item...
All manuals and user guides at all-guides.com LEDs The server contains several sets of LEDs that indicate the status and settings of hardware components. Front panel Figure 54 Front panel LEDs Table 12 Front panel LEDs Item Description Status Unit ID Blue = Activated Blue flashing = System being managed remotely Off = Deactivated...
Be sure that all fans are installed and working properly. Be sure that the server environment meets posted requirements. For information about server environment requirements see the HP ProLiant DL585 Server User Guide on the documentation CD or at http://www.hp.com/support. DIMM Off = Normal DIMM failure or configuration error.
All manuals and user guides at all-guides.com Table 13 Quickfind diagnostic display LEDs Item Description Status Action I/O power fault Off = Normal A power fault on the system I/O board occurred. If the On = Attention required problem persists, replace the system I/O board. Therm trip Off = Normal The server experienced a thermal shutdown.
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All manuals and user guides at all-guides.com Table 14 Hot-plug SCSI hard drive LEDs Item Description Status Fault status On = Drive failure Flashing = Fault-process activity Off = No fault-process activity Table 15 Hot-plug SCSI hard drive LED combinations Activity LED Online LED Fault LED...
All manuals and user guides at all-guides.com Hot-plug SAS or SATA hard drives Figure 57 Hot-plug SAS or SATA hard drive LEDs Table 16 Hot-plug SAS or SATA hard drive LEDs Item Description Status Fault/UID status Amber = Drive failure Flashing Amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity...
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All manuals and user guides at all-guides.com Table 17 Hot-plug SAS or SATA hard drive LED combinations Online/Activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly Do not remove the drive. Removing a (1 Hz) drive may terminate the current operation and cause data loss.
All manuals and user guides at all-guides.com Hot-plug fans Figure 58 Hot-plug fan LED The hot-plug fan LED indicates the following conditions: Table 18 Hot-plug fan LED LED status Description Power is not applied to the fan Green Power is applied to the fan Amber Fan failure Hot-plug power supplies...
All manuals and user guides at all-guides.com Table 19 Hot-plug power supply LEDs (1) Power LED status (green) (2) Fault LED status (amber) Description Blinking AC power present System in standby mode Power supply on and working properly Blinking Power supply current limit exceeded Figure 60 NIC LEDs Table 20...
All manuals and user guides at all-guides.com BBWCE Figure 61 BBWCE LEDs NOTE: The battery takes 24 hours to charge for the first time. Table 21 BBWCE LEDs Server status LED color LED status Battery module status Server is on and has normal Green (2) Fast charging run time.
All manuals and user guides at all-guides.com Internal diagnostic display Figure 62 Internal diagnostic display LEDs and switches Table 22 Internal diagnostic display switches Item Switch 1 Switch 2 Description Port 84 For more information on Port 84, see the Port 84 diagnostic codes that occur during the boot process.
All manuals and user guides at all-guides.com System board switches Some server operations, including adding or removing a component or changing a security feature, require that you reconfigure a system switch. If the system configuration is incorrect, the server might not work properly and you might receive error messages on the screen.
All manuals and user guides at all-guides.com Table 23 System maintenance switch (SW3) Position Default Function Description Settings Password disable Enables or disables Open (off) password protection. Power-on password is enabled. Closed (on) Power-on password is disabled. Configuration Invalidates NVRAM Open (off) validation configuration...
All manuals and user guides at all-guides.com iLO/Redundant ROM override switch (SW5) The iLO/Redundant ROM override switch (SW5) is a two-position switch that is used for miscellaneous purposes. The iLO security override switch allows you full access to the iLO processor. This access is necessary if you lost your password or if the iLO boot-block must be flashed.
All manuals and user guides at all-guides.com Non-maskable interrupt switch Crash dump analysis is an essential part of eliminating reliability problems such as hangs or crashes in operating systems, device drivers, and applications. Crashes can freeze a system, requiring you to do a hard reset. Resetting the system erases any information that supports root cause analysis.
For information on LEDs and switches specific to the server, see Chapter 4, “Server component identification.” For a more detailed discussion of troubleshooting techniques, diagnostic tools, error messages, and preventative maintenance, see the HP Servers Troubleshooting Guide included on the Documentation CD that ships with the server. WARNING! A risk of personal injury exists from hazardous energy levels.
For more information about power, see the HP Servers Troubleshooting Guide. Look at the interlock LEDs on the hood label. If any LEDs are amber, reseat the component. If the system does not complete POST or start loading an operating system, see the HP Servers Troubleshooting Guide.
The front panel LED assembly has failed. See the HP Servers Troubleshooting Guide for further options. If these solutions do not solve the problem, contact an authorized service provider for assistance.
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All manuals and user guides at all-guides.com Table 29 Is the system power LED green? Answer Possible reasons Possible solutions — A power supply problem exists. The Be sure that the power supply is power supply may not be connected or undamaged, the power supply is fully inserted properly, it may have a seated, and the power supply LED is...
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For more troubleshooting information, see the HP Servers Troubleshooting Guide. For component replacement procedures, see the HP ProLiant DL585 Servers Maintenance and Service Guide at http://www.hp.com/support. Contact an authorized service provider for replacement parts and service.
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If a video card is installed, be sure that The system ROM and redundant ROM the video cable is properly connected. might be corrupted. Verify the video connections. See the HP A processor memory board or Servers Troubleshooting Guide. HyperTransport link might have failed.
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Is the monitor displaying information? Answer Possible reasons Possible solutions Video is available for diagnosis. Determine the next action by observing POST progress and error messages. See the HP Servers Troubleshooting Guide for a complete description of each POST error message. Troubleshooting 79...
After the server has passed POST, you might still encounter errors, such as an inability to load the operating system. Use Table 33 to troubleshoot server installation problems that occur after the initial boot. See the HP Servers Troubleshooting Guide for more information. Table 33...
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The System Erase utility causes loss of all configuration information, as well as loss of existing data on all connected hard drives. Please read the appropriate section and the associated warning in the HP Servers Troubleshooting Guide before performing this operation.
All manuals and user guides at all-guides.com Troubleshooting a failed processor The AMD HyperTransport™ link architecture links multiple processors. When a processor failure occurs, the root cause of the problem can be either a failed HyperTransport link or a failed processor. A failed processor or failed HyperTransport link causes the system to hang at POST without video.
This guide resides on the Documentation CD that ships with the server. To be sure that you have the most up-to-date copy of the HP Servers Troubleshooting Guide, visit the product website at http://www.hp.com.
All manuals and user guides at all-guides.com Specifications Server specifications Table 35 Server specifications Feature Units Dimensions Height 17.5 cm (6.88 in) Depth 69.2 cm (27.25 in) Width 46.3 cm (19.0 in) 30.8 kg, minimum (68 lb, minimum) Weight 44.5 kg, maximum (98 lb, maximum) High-line voltage requirements Rated input voltage 180 V to 264 V...
All manuals and user guides at all-guides.com Index HP authorized reseller, 6 HP SIM. See HP Systems Insight Manager HP Systems Insight Manager, 6 AC filter cable, 50 electrostatic discharge (ESD), 14 HP website, 38, 54, 83 AC power supply. See hot-plug power...
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RBSU, 55; ROMPaq, 55; Survey processor: installing, 22; removing, 22 serial number, re-entering, 53 utility, 54 processor memory boards: cautions, SIM. See HP Systems Insight Manager 20; configuration, four-board, 82; Smart Array 5i Plus controller, 44, 68 configuration, two-board, 82; static electricity, preventing, 14 population guidelines, 20;...