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CAMBRIONIX SyncPad54 User Manual
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CAMBRIONIX SyncPad54 User Manual

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User Manual
SP54
2022-07
© 2021 Cambrionix Ltd. All rights reserved.
EN

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Table of Contents

Troubleshooting

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Summary of Contents for CAMBRIONIX SyncPad54

  • Page 1 User Manual SP54 2022-07 © 2021 Cambrionix Ltd. All rights reserved.

  • Page 2: Table Of Contents

    1. Table of Contents 1. Table of Contents 2. Your SP54 at a glance 2.1. Key Features 3. Safety 3.1. Signal word panel 3.2. Safety alert symbol 3.3. Pictograms 3.4. Product modification 3.5. Power supply 3.6. Storage and Installation 4. Getting Started 4.1.
  • Page 3 7.3. Hardware Failure 7.4. Device connection. 7.5. Hub connection issues 7.6. No GUI 7.7. Software troubleshooting 8. Disposal 9. Returns and Damaged Products 9.1. What do I do if my order arrives and something the product is faulty or is physically damaged? 9.2.

  • Page 4: Your Sp54 At A Glance

    Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from www.cambrionix.com/software For the SyncPad54, a host will need to be connected to the hub before initial charging will take place; once the hub is up and running, you will not need a host connected unless you power cycle the hub, in which case a host will need to be connected for the initial power-up.

  • Page 5: Safety

    3. Safety This user manual is for informational purposes only, it contains information for the start-up and operation of this product. Note: the contents and the product described are subject to change without notice. To avoid injuries and damage, observe the safety instructions in the user manual.

  • Page 6: Safety Alert Symbol

    Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and International safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product.

  • Page 7: Power Supply

    CAUTION Do not modify the product in any way. Do not dismantle the product. CAUTION Fire, or personal injury may occur Do not obstruct air vents on the product. Do not cover the product in combustible material. CAUTION Damage to your product may occur Do not bend or compress any part of the product.

  • Page 8: Storage And Installation

    Do not place the power cord near heat sources. Connect the plug to an earthed socket. CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range.

  • Page 9: Getting Started

    4. Getting Started This manual provides a reference for end-users installing for the first time and using their hub after that. As well as a guide for product safety-related information. The SP54 is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality.

  • Page 10: Connecting To The Mains

    As indicated in above, if the attached device has a BC1.2 compliant CDP port, the device can draw up to 0.5A while transferring data. 4.5. Registration You may register your product at www.cambrionix.com/product-registration 4.6. Help and Support FAQs and help can be found on the Help page here www.cambrionix.com/help_pages/help.
  • Page 11 When contacting support, please supply the product information for the hub in question. This can be found on the Device Information Plate which is either on the underside or back of the unit. Including serial and Purchase order numbers, can help identify the product in question faster, and speed up the process.

  • Page 12: Using Your Sp54

    For the SyncPad54, a host will need to be connected to the hub before initial charging will take place; once the hub is up and running, you will not need a host connected unless you power cycle the hub, in which case a host will need to be connected for the initial power-up.

  • Page 13: Data Transfer

    high-speed charging at 0.5A. If the connected device does not comply with BC1.2, the charge current will be limited to 500 mA in compliance with USB specifications. If you wish to limit the charging to your devices whilst connected to your host system then you can disable CDP on all ports by inputting the following commands.
  • Page 14 TheSP54 appears as a virtual serial port (also called a UART or VCP). On Microsoft™ Windows, the system will appear as a COM port. On macOS®, a device file is created in the / directory. S is an alpha-numeric serial string unique to each device /dev/tty.usbserial S Devices incorporate a FT230X USB to UART converter IC from FTDI International.

  • Page 15: Cleaning Your Sp54

    If there is a dirt/ spillage over a ventilation slot, external data/ power connector or product aperture, please remove power from the unit without touching the liquid and contact Cambrionix immediately Ensure that the product is switched off and the power cord is removed from the product.

  • Page 16: Product Specifications

    6. Product Specifications The SP54 is manufactured in the UK 6.1. Input Power Requirements Input Voltage 12Vdc Input Current Input Connection 4-Pin DIN 6.2. Output Power Output Voltage 5.0V +/-5% Output Current (Max per Port) 0.5A Output Power (Max per Port) 2.5W Output Power (Total) 160W...

  • Page 17: Power Supply

    (available from what's included section) These can be ordered from the reseller or solution partner you purchased your SP54 from, or from Cambrionix directly. To find one of our partners local to you please visit www.cambrionix.com/partners...

  • Page 18: Troubleshooting

    7. Troubleshooting If you experience any issues with your SP54; please try the following solutions, if your issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. 7.1. Initial troubleshooting tips Some tips and information to check first.

  • Page 19: Device Connection

    i.e if the LED flashes the following - BBBB SLSSSLSS, the binary number is 01000100. 7.4. Device connection. If you are having device connection issues please read through the following common solutions to see if this resolves your observed behaviour. Unstable device connection Some devices can have unstable connections with your host system through the SP54.

  • Page 20: Hub Connection Issues

    Unknown devices Sometimes, within Liveviewer and device manager, the connected device may show up as an unknown device. This can be due to the host system needing to be trusted on the device. This can be done on the device itself on the initial connection. This could also be due to an insufficient number of endpoints available on the USB controller in the host system.

  • Page 21: No Gui

    If you are using a headless system with no GUI, then and you require to enable logging for support issues, you can use the following command to create the logging cfg file manually: echo *=DEBUG>/etc/opt/cambrionix/cambrionix.log.cfg Then after re-producing the problem, you can zip the logs from the folder /var/log/cambrionix You may delete the file below when you are finished with it.
  • Page 22 reccommend to uninstall it from your system entirely. SP54 Page 21 of 26...

  • Page 23: Disposal

    August 12, 2005, and should not be disposed of as unsorted municipal waste. Please utilize your local WEEE collection facilities in the disposition of this product and otherwise observe all applicable requirements. Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT". SP54 Page 22 of 26...

  • Page 24: Returns And Damaged Products

    If you have not purchased the Product(s) direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process. Once you have notified Cambrionix of your return, Cambrionix will arrange for the collection of the product(s), or provide instructions and details for you to return the product direct.
  • Page 25 Product(s) not returned in their original condition may result in additional costs, please refer to the warranty and terms section on our website. Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix notified you otherwise. When contacting us about returning a product please provide the following information.

  • Page 26: Compliance And Standards

    10. Compliance and Standards CB Certificate CE Tested and marked FCC Part 15 Tested and marked Housed within a UL94-VO specification fire enclosure RoHS Compliant Independently safety tested by the Underwriters Laboratory (UL) under file #E346549 SP54 Page 25 of 26...
  • Page 27 This manual may make reference to trademarks, registered trademarks, and other protected names and /or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
  • Page 28 The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755 520 enquiries@cambrionix.com www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 2022-07 © 2021 Cambrionix Ltd. All rights reserved.

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