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Dell Inspiron 5481 Service Manual
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Dell Inspiron 5481 Service Manual

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Inspiron 5481
Service Manual
Regulatory Model: P93G
Regulatory Type: P93G001
June 2022
Rev. A02

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Summary of Contents for Dell Inspiron 5481

  • Page 1 Inspiron 5481 Service Manual Regulatory Model: P93G Regulatory Type: P93G001 June 2022 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................8 Before you begin .................................8 Chapter 2: After working inside your computer................9 Chapter 3: Safety instructions.....................10 Electrostatic discharge—ESD protection........................10 ESD field service kit ................................11 Transporting sensitive components..........................12 Chapter 4: Recommended tools....................13 Chapter 5: Screw list........................
  • Page 4 Procedure..................................30 Post-requisites................................31 Chapter 14: Removing the solid-state drive/Intel Optane............32 Prerequisites..................................32 Procedure....................................32 Chapter 15: Replacing the solid-state drive/Intel Optane............34 Procedure....................................34 Post-requisites...................................35 Procedure to move the screw mount.......................... 35 Chapter 16: Removing the hard drive................... 37 Prerequisites..................................37 Procedure.................................... 37 Chapter 17: Replacing the hard drive...................
  • Page 5 Post-requisites................................... 48 Chapter 26: Removing the power-adapter port................49 Procedure....................................49 Chapter 27: Replacing the power-adapter port................50 Procedure....................................50 Chapter 28: Removing the wireless card..................51 Prerequisites..................................51 Procedure.................................... 51 Chapter 29: Replacing the wireless card..................53 Procedure....................................53 Post-requisites...................................53 Chapter 30: Removing the display assembly................54 Prerequisites..................................54 Procedure....................................54 Chapter 31: Replacing the display assembly.................56...
  • Page 6 Chapter 38: Removing the display cable..................66 Prerequisites..................................66 Procedure....................................66 Chapter 39: Replacing the display cable..................67 Procedure.................................... 67 Post-requisites................................... 67 Chapter 40: Removing the display panel..................68 Prerequisites..................................68 Procedure....................................68 Chapter 41: Replacing the display panel..................69 Procedure....................................69 Post-requisites...................................69 Chapter 42: Removing the system board..................70 Prerequisites..................................70 Procedure....................................70 Chapter 43: Replacing the system board..................
  • Page 7 Clearing BIOS (System Setup) and System passwords................... 91 Chapter 50: Troubleshooting.......................92 Updating the BIOS in Windows............................92 Updating the BIOS using the USB drive in Windows....................92 Dell SupportAssist Pre-boot System Performance Check diagnostics..............92 Running the SupportAssist Pre-Boot System Performance Check..............93 Diagnostics..................................93 Enabling Intel Optane memory............................94 Disabling Intel Optane memory............................

  • Page 8: Chapter 1: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power >...

  • Page 9: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 10: Chapter 3: Safety Instructions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 11: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Safety instructions...

  • Page 12: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 13: Chapter 4: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: ● Philips screwdriver #1 ● Flat-head screwdriver ● Plastic scribe Recommended tools...

  • Page 14: Chapter 5: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 15 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Display hinges Display back-cover and M2x3 antenna assembly Screw list...

  • Page 16: Chapter 6: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Remove the six screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly.
  • Page 17 5. Peel off the tape that secures the battery cable to the battery. 6. Peel the tape that secures the battery cable to the battery-cable connector. 7. Disconnect the battery cable from the system board. 8. Turn the computer over, open the display, then press and hold the power button for 15 seconds to ground the system board. Removing the base cover...

  • Page 18: Chapter 7: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Close the display and turn the computer over. Connect the battery cable to the system board.
  • Page 19 5. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. 6. Replace the six screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly. Replacing the base cover...

  • Page 20: Chapter 8: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
  • Page 21 Removing the battery...

  • Page 22: Chapter 9: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.

  • Page 23: Post-Requisites

    Post-requisites Replace the base cover. Replacing the battery...

  • Page 24: Chapter 10: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 25: Chapter 11: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the palm-rest and keyboard assembly.

  • Page 26: Chapter 12: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Removing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow...
  • Page 27 2. Remove the screw (M2x3) that secures the wireless-card bracket and wireless card to the system board. 3. Lift the wireless-card bracket off the wireless card. 4. Disconnect the antenna cables from the wireless card. 5. Slide and remove the wireless card from the wireless-card slot. Removing the memory modules...

  • Page 28: Procedure

    Procedure 1. Locate the memory module on the system board and lift the mylar that covers the memory modules. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3.

  • Page 29: Chapter 13: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Locate the memory modules on the system board and lift the mylar that covers the memory modules.

  • Page 30: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 31: Post-Requisites

    Post-requisites Replace the base cover. Replacing the memory modules...

  • Page 32: Chapter 14: Removing The Solid-State Drive/Intel Optane

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites CAUTION: You need to disable the Intel Optane memory before removing Intel Optane memory module from your computer.
  • Page 33 Removing the solid-state drive/Intel Optane...

  • Page 34: Chapter 15: Replacing The Solid-State Drive/Intel Optane

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 35: Post-Requisites

    Post-requisites Replace the base cover. CAUTION: Enable the Intel Optane memory after you replace the Intel Optane memory module. For more information about enabling the Intel Optane memory, see Enabling Intel Optane memory. Procedure to move the screw mount This computer supports two solid-state drive form factors: ●...
  • Page 36 Replacing the solid-state drive/Intel Optane...

  • Page 37: Chapter 16: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 38 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Remove the hard-drive bracket off the hard drive. Removing the hard drive...

  • Page 39: Chapter 17: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 40: Post-Requisites

    Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the hard drive...

  • Page 41: Chapter 18: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 42: Chapter 19: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 43: Chapter 20: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Peel off the tape that secures the fan cable to the palm-rest and keyboard assembly.

  • Page 44: Chapter 21: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly.

  • Page 45: Chapter 22: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 46: Chapter 23: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment posts, align and place the speakers on the palm-rest and keyboard assembly.

  • Page 47: Chapter 24: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 48: Chapter 25: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the I/O board on the palm-rest and keyboard assembly, and then align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly.

  • Page 49: Chapter 26: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Disconnect the power-adapter port cable from the system board.

  • Page 50: Chapter 27: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly, and then align the screw hole on the power-adapter port with the screw hole on the palm-rest and keyboard assembly.

  • Page 51: Chapter 28: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
  • Page 52 2. Remove the screw (M2x3) that secures the wireless-card bracket and wireless card to the system board. 3. Lift the wireless-card bracket off the wireless card. 4. Disconnect the antenna cables from the wireless card. 5. Slide and remove the wireless card from the wireless-card slot. Removing the wireless card...

  • Page 53: Chapter 29: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 54: Chapter 30: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 55 Removing the display assembly...

  • Page 56: Chapter 31: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 57: Post-Requisites

    Post-requisites 1. Replace the wireless card. 2. Replace the base cover. Replacing the display assembly...

  • Page 58: Chapter 32: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 59 Removing the display back-cover and antenna assembly...

  • Page 60: Chapter 33: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the display back-cover and antenna assembly on a clean and flat surface.

  • Page 61: Post-Requisites

    Post-requisites 1. Replace the display assembly. 2. Replace the wireless card. 3. Replace the battery. 4. Replace the base cover. Replacing the display back-cover and antenna assembly...

  • Page 62: Chapter 34: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 63: Chapter 35: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 64: Chapter 36: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 65: Chapter 37: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the camera cable into the connector one the camera module and adhere the tape that secures the camera cable to the camera module.

  • Page 66: Chapter 38: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 67: Chapter 39: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the display cable into the connector and close the latch to secure the cable.

  • Page 68: Chapter 40: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 69: Chapter 41: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display panel on a clean and flat surface.

  • Page 70: Chapter 42: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 71 7. Disconnect the power-adapter port cable from the system board. 8. Peel off the tape that covers the USB ports on the system board. 9. Disconnect the speaker cable from the system board. 10. Open the latch, and disconnect the keyboard cable from the system board. 11.
  • Page 72 Removing the system board...

  • Page 73: Chapter 43: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 74 10. Connect the touch-screen board cable to the system board. 11. Slide the display cable into the connector on the system board and close the latch to secure the cable. 12. Adhere the tapes that secure the display cable and touch-screen board cable to their respective connectors on the system board.

  • Page 75: Post-Requisites

    Post-requisites 1. Replace the wireless card. 2. Replace the heat sink. 3. Replace the fan. 4. Replace the solid-state drive/Intel Optane memory module. 5. Replace the coin-cell battery. 6. Replace the memory modules. 7. Replace the battery. 8. Replace the base cover.

  • Page 76: Chapter 44: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 77 Removing the touchpad...

  • Page 78: Chapter 45: Replacing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly.

  • Page 79: Post-Requisites

    Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the touchpad...

  • Page 80: Chapter 46: Removing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 81 Removing the palm-rest and keyboard assembly...

  • Page 82: Chapter 47: Replacing The Palm-Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest and keyboard assembly on a clean and flat surface.
  • Page 83 14. Replace the battery. 15. Replace the base cover. Replacing the palm-rest and keyboard assembly...

  • Page 84: Chapter 48: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 85: Chapter 49: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 86: Entering Bios Setup Program

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 87 Table 4. System setup options—System information menu (continued) General-System Information 64-Bit Technology Displays whether 64-bit technology is used. Device Information SATA-0 Displays the SATA-0 device information of the computer. SATA-1 Displays the SATA-1 device information of the computer. LOM MAC Address Displays the LAN On Motherboard (LOM) MAC address of the computer.
  • Page 88 Table 5. System setup options—System Configuration menu (continued) System Configuration Keyboard Backlight Timeout on Enables you to define the timeout value for the keyboard backlight when the Battery computer is running on battery. Miscellaneous Devices Enable or disable various onboard devices. Enable Camera Enable or disable the camera.
  • Page 89 Table 9. System setup options—Intel Software Guard Extensions menu (continued) Intel Software Guard Extensions Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Performance Multi Core Support Enable multiple cores. Default: Enabled. Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled.

  • Page 90: Clearing Cmos Settings

    SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool when certain system errors.

  • Page 91: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 92: Chapter 50: Troubleshooting

    Dell SupportAssist Pre-boot System Performance Check diagnostics SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.

  • Page 93: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 94: Enabling Intel Optane Memory

    ● Solid white – Caps Lock enabled. ● Off – Caps Lock disabled. Enabling Intel Optane memory 1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology. 2. Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed. 3.

  • Page 95: Flea Power Release

    Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1.

  • Page 96: Chapter 51: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Dell Help and Support app...

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