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Washing machine WM14UQ92GB User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents 1 Safety .......... 4 10 Before using for the first time........ 34 1.1 General information.... 4 10.1 Starting an empty washing 1.2 Intended use....... 4 cycle ........ 34 1.3 Restriction on user group... 4 1.4 Safe installation ...... 5 11 Laundry........ 35 1.5 Safe use ........ 7 11.1 Preparing the laundry ..... 35 1.6 Safe cleaning and mainten-...
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14 Childproof lock...... 42 14.1 Activating the childproof lock ......... 42 14.2 Deactivating the childproof lock ......... 43 15 Basic settings...... 44 15.1 Overview of the basic set- tings........ 44 15.2 Changing the basic set- tings........ 44 16 Cleaning and servicing .... 44 16.1 Tips on appliance care... 44 16.2 Cleaning the drum.... 45 16.3 Cleaning the detergent...
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
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en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
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en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en CAUTION ‒ Risk of injury! This appliance runs programmes that use active oxygen. Active oxygen can cause eyes to water and irritate the mucosa. ▶ Do not open the appliance door using the emergency release if a programme is running with active oxygen. ▶...
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en Safety WARNING ‒ Risk of poisoning! Poisonous fumes may be given off if you use cleaning agents that contain solvents. ▶ Do not use cleaning agents that contain solvents.
Preventing material damage en ▶ Make sure that the length of the 2 Preventing material Preventing material damage thread on the connection to the damage water tap is at least 10 mm. If the water pressure is too high or too low, the appliance may not be Follow these instructions to avoid ma- Preventing material damage able to operate properly.
en Environmental protection and saving energy ▶ Remove all detergent residue, Reduce the washing temperature for spray residue or other residues im- lightly and normally soiled laundry. mediately if they come into contact a At low temperatures, the appliance with the appliance. consumes less energy.
Installation and connection en ATTENTION! 3.3 Energy saving mode Objects remaining in the drum that If you do not use the appliance for an are not designed for operation with extended period, it automatically the appliance may cause material switches to energy-saving mode. All damage and damage to the appli- displays go out and flashes.
en Installation and connection 4.2 Contents of package After unpacking all parts, check for any damage in transit and completeness of the delivery. Washing machine WARNING Risk of electric shock! Accompanying documents The appliance contains live parts. Touching live parts is dangerous. Water inlet hose ▶...
Installation and connection en ATTENTION! Installation loca- Requirements If the appliance is installed in areas tion exposed to frost or outdoors, frozen On a wall Do not trap the residual water may damage the appli- hoses between ance and frozen hoses may crack or the wall and the split.
en Installation and connection Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. 4.5 Connecting the appliance Remove the four sleeves.
Installation and connection en Connect the water inlet hose. Note: Observe the draining heights. The maximum draining height is 100 cm. Drainage into a Secure the con- siphon nection point with a (24–40 mm) hose clamp. Drainage into a Fix and secure washbasin the water outlet Connect the water inlet hose to a using an elbow.
en Installation and connection Loosen the lock nuts using a WAF Screw the lock nuts tightly against 17 wrench by turning it in a clock- the housing using a WAF 17 wise direction. wrench. In doing so, hold the foot tight and To align the appliance, turn the ap- do not adjust its height.
Familiarising yourself with your appliance en 5 Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
en Familiarising yourself with your appliance 5.2 Detergent drawer Measuring aid for liquid deter- gent → "Using a measuring aid for liquid detergent", Page 40 Compartment II: ¡ Detergent for main wash ¡ Water softener ¡ Bleach ¡ Stain remover Compartment ¡ Fabric softener ¡...
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Familiarising yourself with your appliance en ▶ Do not press on the display using pointed or sharp objects.
en Display 6 Display Display The display shows the current settings, options or relevant information. Display Example: Display Display Designation Description 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining 10 "Ready in" time The programme end has been set and the remaining number of hours is displayed.
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Display en Display Designation Description Energy consump- Energy consumption for the selected pro- tion gramme. : Low energy consumption ¡ : High energy consumption ¡ Water consump- Water consumption for the selected pro- tion gramme. : Low water consumption ¡ : High water consumption ¡...
en Buttons 7 Buttons Buttons The selection of programme settings depends on the programme that is set. Buttons You can see the selection options for each programme in the overview for → "Programmes", Page 26. Button Selection Description (Start/Pause) ¡ Start Start, cancel or pause the pro- gramme.
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Buttons en Button Selection Description (Settings) Basic settings Change the basic settings for the ap- pliance. (Prewash) ¡ Activate Activate or deactivate prewash, e.g. for washing heavily soiled laundry. ¡ Deactivate ¡ Activate Activate or deactivate up to three ad- ditional rinse cycles. ¡...
8 Programmes Programmes Below is an overview of the programmes. You can find information on the load and on the adjustable pro- Programmes gramme options. Tip: The laundry's care labels provide you with additional information on programme selection. → "Care symbols on the care labels", Page 37 Programme Description Programme settings...
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Programme Description Programme settings Note: To save energy, the ac- tual washing temperature may deviate from the set washing temperature. The washing per- formance meets legal require- ments. Eco 40-60 Wash items made from cotton, linen or blended fabrics. Note: Textiles which can be washed from 40 °C up to 60 °C...
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Programme Description Programme settings load size, in order to achieve the best possible energy effi- ciency with the best possible washing result. You cannot change the washing temperat- ure. Easy Care Wash items made from syn- thetic or blended fabrics. Mixed Fabrics Wash items made from cotton, linen, or synthetic or blended...
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Programme Description Programme settings Note: Wash especially delicate items or items with hooks, eye- lets or clips in a mesh laundry bag. Wool Hand- or machine-washable items that are made from wool or contain wool. To prevent the laundry from shrinking, the drum moves the items very gently with long pauses.
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Programme Description Programme settings Drum Clean Cleaning and caring for the – drum. Use this programme in the fol- lowing cases: ¡ Before using the appliance for the first time ¡ If you regularly wash at tem- peratures of 40 °C or lower ¡...
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Programme Description Programme settings Note: The drum cleaning indic- ator will flash to remind you if you have not used a pro- gramme at 60 °C or higher for a long time. sensoFresh For all washable items and for items that are suitable for pro- fessional cleaning only.
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Programme Description Programme settings Outdoor Wash all-weather and outdoor clothing with membrane tech- nology and water-resistant equipment. Use a detergent for outdoor fabrics. Do not use fabric softener. Shirt Wash non-iron shirts and blouses made from cotton, linen, synthetic or blended fab- rics.
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Programme Description Programme settings Note: Use the Delicates/Silk programme to wash shirts and blouses made from silk or del- icate fabrics. Rapid 15'/30' Wash items made from cotton, synthetic or blended fabrics. Short programme for small items of lightly soiled laundry. The programme duration is ap- prox.
en Accessories 9 Accessories Accessories Use original accessories. These have been made especially for your appliance. Accessories Order number Water inlet hose exten- Extend the water inlet WZ10131 sion hose for cold water or AquaStop (approx. 2.50 Pedestal with drawer Install the appliance at a WZWP20W raised height so that it can be easily loaded and...
Laundry en Pull out the detergent drawer. Press (Start/Pause) to start the programme. a The display shows the remaining programme duration. Start the first wash cycle or press to switch off the appliance. → "Basic operation", Page 39 11 Laundry Laundry To remove odours, you can also Laundry simply freshen up fabrics using act- Pour washing powder into com-...
en Laundry – Remove curtain hooks and lead Wash laundry of the same strips or use a mesh laundry type of fabric and fibre to- gether. – Use a mesh laundry bag for – Care symbols on the care labels small items of laundry, such as → Page 37 children's socks –...
Detergents and care products en 11.5 Care symbols on the care labels Washing care symbols Symbol Washing process Recommended pro- gramme Normal Cotton Gentle Easy-Care Particularly gentle Delicates/Silk for washing by hand Hand wash Wool Not suitable for machine-washing –...
en Detergents and care products Detergent Fabrics Pro- Temperature gramme Detergent for delic- Delicate fine textiles, Delicates/ From cold up to ates silk or viscose Silk 40 °C Detergent for wool- Wool Wool From cold up to lens 40 °C Tip: Visit www.cleanright.eu to find further information on detergents, care products and cleaning agents for domestic use.
Basic operation en ▶ Adjust the programme settings. 13 Basic operation Basic operation → "Programmes", Page 26 Please follow the information about Basic operation operating logic. 13.1 Switching on the appli- ance Note: The programme settings are not saved permanently for the pro- ▶ Press gramme. 13.4 Saving the programme settings You can save your individual pro-...
en Basic operation Open the door. Press down on the insert and re- move the detergent drawer. Make sure that the drum is empty. Load the laundry unfolded into the Insert the measuring aid. drum. Close the door. Ensure that there is no laundry trapped in the door.
Basic operation en Slide the measuring aid forwards. Pour in detergent. → "Detergent drawer", Page 20 If required, add the care product. Push in the detergent drawer. 13.9 Starting the programme Note: If you want to change the time until the programme ends, set the "Ready in"...
en Childproof lock 13.11 Cancelling the pro- 13.13 Switching off the appli- gramme ance Once the programme has started, Press you can cancel it at any time. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 11 sections to ensure that you use the appliance safely.
Childproof lock en a The childproof lock remains active even after the appliance has been switched off. 14.2 Deactivating the child- proof lock Requirement: To deactivate the childproof lock, the appliance must be switched on. ▶ Press and hold 3 sec for ap- prox.
en Basic settings 15 Basic settings Basic settings You can configure the appliance to meet your needs. Basic settings 15.1 Overview of the basic settings Below is an overview of the basic settings on your appliance. Basic setting Symbol Value Description End signal 0 (off) Set the volume of the signal at the 1 (quiet)
Cleaning and servicing en Press down on the insert and re- with nothing but move the detergent drawer. water and a damp cloth. Remove all de- Fresh deposits tergent residue, are easier to re- spray residue or move without other residues leaving any immediately.
en Cleaning and servicing Fit the insert and lock it into place. 16.5 Cleaning the drain pump Clean the drain pump in the event of faults, e.g. blockages or rattling noises. Emptying the drain pump Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 11 sections to ensure that you use the appliance safely.
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Cleaning and servicing en Slide a sufficiently large receptacle CAUTION - Risk of scalding! under the opening. When you wash at high temperat- ures, the detergent solution gets hot. ▶ Do not touch the hot detergent solution. To allow the detergent solution to flow out into the container, remove the sealing cap.
en Cleaning and servicing Insert the pump cap and screw it Cleaning the drain pump on as far as it will go. Note: Please read the information in the Safety → Page 4 and Preventing material damage → Page 11 sections to ensure that you use the appliance 90°...
Cleaning and servicing en Loosen the hose clamp and care- 16.7 Clean the water inlet fil- fully remove the water outlet hose. ters. Emptying the water inlet hose Turn off the tap. Set a programme, except for Rinse , Spin or Drain. Start the programme and leave it to run for approx.
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en Cleaning and servicing Clean the filter with a small brush. Disconnect the hose from the rear of the appliance. Connect the water inlet hose and check for leaks. Use pliers to remove the filter. Clean the filter with a small brush. Cleaning the filter on the appliance Note: Please read the information in...
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Cleaning and servicing en Connect the hose and check for leaks.
en Troubleshooting 17 Troubleshooting Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. ▶ Repairs to the appliance should only be carried out by trained specialist staff.
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Troubleshooting en Fault Cause and troubleshooting The water pressure is low. No remedial action possible. The filters in the water inflow are blocked. ▶ Clean the filters in the water inflow → Page 49. The tap is turned off. Turn on the tap. ▶...
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en Troubleshooting Fault Cause and troubleshooting The appliance is not The mains plug of the power cord is not plugged in. working. ▶ Connect the appliance to the power supply. The circuit breaker is faulty. ▶ Check the circuit breaker in the fuse box. There has been a power cut.
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Troubleshooting en Fault Cause and troubleshooting The water is not drain- Drain pump is blocked. ing. ▶ → "Cleaning the drain pump", Page 46 is activated. Continue the programme by selecting Spin or ▶ Drain and pressing The water outlet hose is connected too high. ▶...
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en Troubleshooting Fault Cause and troubleshooting The programme dura- ▶ Not a fault – no action required. tion changes during Note: When loading, where possible, place large and the wash cycle. small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
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Troubleshooting en Fault Cause and troubleshooting High spin speed not Unbalance load detection system is using a reduced reached. spin speed to eliminate an unbalance. ▶ Redistribute the laundry in the drum. Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
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en Troubleshooting Fault Cause and troubleshooting Creasing. The spin speed is too high. ▶ The next time you run a wash cycle, set a lower spin speed. The load is too large. ▶ The next time you run a wash cycle, reduce the amount of laundry being loaded.
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Troubleshooting en Fault Cause and troubleshooting The spin result is not Note: Where possible, mix large and small items in satisfactory. The laun- the drum. Different sized items of laundry distribute dry is too wet/too themselves better during the spin cycle. damp. Start the Spin programme.
en Transportation, storage and disposal Drain the remaining detergent 17.1 Emergency release solution. Releasing the door → "Cleaning the drain pump", Page 46 Requirement: The drain pump is Detach the hoses. empty. → Page 46 ATTENTION! Escaping water may 18.2 Inserting the transit cause material damage. bolts ▶ Do not open the door if you can see water through the glass.
Transportation, storage and disposal en Insert all screws into the four 18.4 Disposing of old appli- transit bolts and tighten slightly. ance Valuable raw materials can be re- used by recycling. WARNING Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk.
en Customer Service Make a note of your appliance's de- 19 Customer Service Customer Service tails and the Customer Service tele- phone number to find them again If you have any queries on use, are Customer Service quickly. unable to rectify faults on the appli- ance yourself or if your appliance needs to be repaired, contact Cus- tomer Service.
Consumption values en 20 Consumption values Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the Eco 40-60 are indicat- ive only and were determined in accordance with the applicable standard EN60456.
en Technical specifications low the instructions on searching for 21 Technical specifica- Technical specifications models. The model identifier is made tions up of the characters before the slash in the product number (E-Nr.) on the rating plate. Alternatively, you can Technical specifications Appliance height 85,0 cm also find the model identifier in the Appliance width...
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Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House Old Wolverton Road Wolverton, Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG *9001621141* 9001621141 (010410)