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Canon COLORPASS-Z6000 PS-NX6000 Installation And Service Manual
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Canon COLORPASS-Z6000 PS-NX6000 Installation And Service Manual

Canon COLORPASS-Z6000 PS-NX6000 Installation And Service Manual

Canon copier user manual
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C o l o r P A S S - Z 6 0 0 0 / P S - N X 6 0 0 0
C o l o r S e r v e r
I n s t a l l a t i o n a n d S e r v i c e G u i d e
f o r C a n o n c o l o r c o p i e r s
A g u i d e f o r s e r v i c e t e c h n i c i a n s
Part Number: 45035311

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Summary of Contents for Canon COLORPASS-Z6000 PS-NX6000

  • Page 1 C o l o r P A S S - Z 6 0 0 0 / P S - N X 6 0 0 0 C o l o r S e r v e r I n s t a l l a t i o n a n d S e r v i c e G u i d e f o r C a n o n c o l o r c o p i e r s A g u i d e f o r s e r v i c e t e c h n i c i a n s Part Number: 45035311...
  • Page 3 Copyright © 2003 Electronics for Imaging, Inc. and Canon Inc. All rights reserved. This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc., except as expressly permitted herein.
  • Page 4 Restricted Rights Legends For defense agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at 252.227.7013. For civilian agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the commercial Computer Software Restricted Rights clause at 52.227-19 and the limitations set forth in Electronics for Imaging’s standard commercial agreement for this software.
  • Page 5 Software License Agreement This is a legal agreement between you and Electronics for Imaging, Inc. (“Electronics for Imaging”), which is the supplier of the software (the “Software”) that accompanies this product (the “Product”). Your installation and use of the Software indicates your agreement to the following terms and conditions. If you do not agree to these terms, do not use the Software and you may return the unused Software for a refund.
  • Page 6 You hereby specifically acknowledge that this is a legal agreement between you, the end user, and Electronics for Imaging, not Canon Inc., with respect to the Software, Font Programs, Coded Font Programs, Typefaces and Trademarks. Electronics for Imaging has the sole and ultimate liability for the above limited warranty, and Canon Inc., its subsidiaries or affiliates, their agents, distributors or dealers shall have no liability with respect to the Software, Font Programs, Coded...

  • Page 7: Table Of Contents

    Setting customer expectations Unpacking the ColorPASS Front and back panels Chapter 3: Connecting the ColorPASS Preliminary checkout Connecting to the copier Verifying the connection Printing the Test Page and Configuration page Installing additional options Connecting to the network Using the Control Panel...
  • Page 8 Removing the front panel Checking internal connections Restoring and verifying functionality after service Reassembling the system Verifying functionality Removing and replacing boards Copier interface board User interface board Motherboard Removing the motherboard Replacing the motherboard Verifying new motherboard installation and updating the system...
  • Page 9 Contents Diagnostic tools Copier interface board diagnostics Test E-mail Printing the Test Page Appendix A: Specifications Hardware features Networking and connectivity User software Safety and emissions compliance Appendix B: Replacing top and side plastics Procedures Index 5-22 5-22 5-23 5-25...

  • Page 11: About This Guide

    Unpacking and the steps you need to take before you install the unit. • Chapter 3, “Connecting the ColorPASS” Connecting the ColorPASS to the copier and the network and verifying that the system is working correctly; overview of the Control Panel.

  • Page 12: About The Illustrations In This Guide

    Preface About the illustrations in this guide The illustrations in this guide reflect the current shipping version of the ColorPASS at the time of publication. Components shown in these illustrations are subject to change. To receive information about any ColorPASS components that do not match the illustrations in this guide, contact your authorized service/support center.

  • Page 13: Precautions

    Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the copier and the ColorPASS is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.

  • Page 14: Tools You Will Need

    When setting the heatsink aside, set it base-side-up. • Never set any liquid on or near the ColorPASS or the copier. Tools you will need To install or service the ColorPASS, you should bring the following tools and parts: •...

  • Page 15: Chapter 1: Introduction

    Mac OS computers. • Print files in color, gray-scale, and black-and-white. • Use the copier as a high-resolution color scanner with Fiery Scan • Use 136 resident fonts (126 Adobe Type 1 PostScript and 10 TrueType), plus two Adobe Multiple Master fonts used for font substitution when printing PDF files.

  • Page 16: How The Colorpass Operates

    The copier interface board decompresses the image data and sends it to the copier through the copier interface cable. The raster data supplied to the laser in the copier charges the drum and renders the final image on paper at full copier speed.

  • Page 17: Print Options

    32-bit I/O Controller Memory Controller BIOS I/O Bridge 64-bit I/O Controller 10/100 PCI 2 PCI 1 PCI-X Bus 2 PCI-X Bus 1 66MHz/64-bit 133MHz/64-bit ColorPASS functional diagram Print Device Memory Copier Copier Interface Board +3.3/+5/±12V DC Power supply AC power...

  • Page 18: User Software

    Standalone application and plug-in modules for supported TWAIN-compliant application software that enable you to scan images from the copier directly into the application. Enables operators to control the ColorPASS functions ™...

  • Page 19: Fiery Webtools

    User software Color management files Color reference files ColorWise Pro Tools ™ Fiery Graphic Arts Package Calibration files Fiery WebTools The ColorPASS can support Internet or intranet access with Fiery WebTools include: • Status • WebSpooler • Installer • WebLink •...

  • Page 21: Chapter 2: Preparing For Installation

    Figure 2-1 on page 2-2 outlines the recommended installation procedure for connecting the ColorPASS to the copier. Because the ColorPASS is a node on the customer’s computer network, make sure you coordinate your scheduled installation with the network administrator at the customer site.
  • Page 22 Preparing for Installation Copier Check installation requirements and verify site conditions; page 2-3 Connect copier interface cable; page 3-3 Print a Test Page and Configuration page; IGURE ColorPASS Unpack the ColorPASS, page 2-5 Initial startup; page 3-1 page 3-4 Network administrator connects the ColorPASS to the network and verifies the connection;...

  • Page 23: Checking The Customer Site

    ColorPASS does not interfere with use of or service to the copier (such as clearing a paper jam). You may need to move the copier away from the wall so that its interface connectors are accessible.

  • Page 24: Setting Customer Expectations

    • Some nodes on the network may be unavailable for up to one hour. • The copier may be unavailable for up to one hour. • The network administrator needs to be available during the installation for network connectivity.

  • Page 25: Unpacking The Colorpass

    2. Remove the contents from the top container. Inspect the contents for visible damage. The top container should include the following items: • Bags containing one copier interface cable and one or more AC power cables (depending on the market region) •...
  • Page 26 Preparing for Installation Power cable(s) Copier interface cable Media package ColorPASS Contents of ColorPASS shipping box IGURE...

  • Page 27: Front And Back Panels

    Front and back panels Front and back panels After unpacking the ColorPASS, familiarize yourself with the front and back panels before you connect it to the copier. Up button Menu button Down button Front panel Front panel doors not shown...

  • Page 29: Chapter 3: Connecting The Colorpass

    Preliminary checkout After you unpack or service the ColorPASS, power on the system and allow it to start Chapter 3: completely before you connect the ColorPASS to the copier and the network. Connecting the ColorPASS Preliminary checkout The following procedure describes how to connect power and start the ColorPASS.
  • Page 30 When the ColorPASS reaches the Idle screen, you are ready to shut down and connect the network and copier interface cables (as described on page 3-3). Setup options should be configured after making these connections. The network administrator is responsible for configuring Setup according to the network and user environment.

  • Page 31: Connecting To The Copier

    Check with the network administrator or supervisor before powering off the copier. 2. Connect one end of the copier interface cable to the interface connector on the copier and the other end to the copier interface connector on the back of the ColorPASS.

  • Page 32: Verifying The Connection

    Connecting the ColorPASS Verifying the connection After you connect the ColorPASS to the copier, print the Test Page and the Configuration page to verify that the connection between the ColorPASS and the copier is good. Printing the Test Page and Configuration page Before connecting the ColorPASS to the network, print the Test Page and the Configuration page.
  • Page 33 1. Power on the copier and allow it to warm up. 2. Power on the ColorPASS using the power button on the front panel (see page 3-1). 3. Make sure that the copier is not in use and that the Info screen on the ColorPASS Control Panel reads Idle.
  • Page 34 1. Power on the copier and allow it to warm up. 2. Make sure the Service Mode COPIER>OPTION>REMOTE on the copier is set to “2.” 3. Power on the ColorPASS by pressing the power button on the front panel (see page 3-1).

  • Page 35: Installing Additional Options

    Installing additional options Installing additional options If the customer has purchased additional options, install those before connecting the ColorPASS to the network. For installation instructions, see the documentation included in each option kit. After installing options, print the Test Page to verify that the system is operating properly. Checking the installation at each stage makes it easier to pinpoint the cause of problems should they occur.
  • Page 36 1. Shut down and power off the ColorPASS before connecting it to any network device (see page 3-16). 2. Power off the copier. 3. Connect the network cable to the upper RJ-45 network connector on the back of the ColorPASS.

  • Page 37: Using The Control Panel

    Using the Control Panel Using the Control Panel Once you install the ColorPASS and verify that it powers up correctly, you can use the Control Panel to access and monitor different functions. The current status of the ColorPASS and Setup information are displayed in the ColorPASS display window.

  • Page 38: Activity Light

    Connecting the ColorPASS Activity light The activity light indicates current activity. If the light is: Flashing or solid red Solid green Flashing green No light Buttons Line selection buttons Up and Down buttons Menu button 3-10 An error has caused printing to be disabled. The activity light also flashes red briefly during startup.

  • Page 39: Control Panel Screens And Icons

    Using the Control Panel Control Panel screens and icons When the ColorPASS is in Print mode, you can press the Menu button to cycle through four screens: three status screens (Info, RIP, and Print) and the Functions menu. When the ColorPASS is idle, pressing the Menu button cycles between the Info screen and the Functions menu.
  • Page 40 Connecting the ColorPASS The display window screens and icons are: Alert Status Print Status RIP Status 3-12 If a problem occurs during printing or processing, the Alert Status screen is activated, displaying an error message. For information on user error messages, see the Job Management Guide.
  • Page 41 Using the Control Panel Info Status The Info Status screen displays information about the server’s current activity and software version. This screen is always active, and it appears in the display window when no other screen is selected. It displays the following information: Server Name in Setup.
  • Page 42 Guide for more information. Suspend Printing— interrupting the current print job so the copier can be used to make copies. After the copies are made you can select Resume Printing to allow the system to continue processing and printing jobs.
  • Page 43 Setup option, see the Configuration Guide. Allows you to run diagnostics on the following: Run Diagnostics— • Test I/F board— Performs diagnostics on the copier interface board. • Test E-mail— Tests the e-mail feature of the ColorPASS. For more about ColorPASS diagnostics, see page 5-22.

  • Page 44: Shutting Down And Restarting

    ColorPASS is powered off, network access to the copier is interrupted. Shut down the ColorPASS when you need to service it or the copier, and before you remove or attach any cables to the ColorPASS. Shut down the ColorPASS before changing the copier’s toner cartridge in order to prevent the fan from drawing toner into...
  • Page 45 Shutting down and restarting PASS O RESTART THE OLOR 1. If the ColorPASS is already on, make sure it is not receiving, processing, or printing a document. When Printing or Ripping appears on the Control Panel, the ColorPASS is currently processing a print job.

  • Page 47: Chapter 4: Service Procedures

    Overview Generally, the ColorPASS requires no regular service or maintenance. Use the procedures Chapter 4: in this chapter to inspect, remove, reseat, and replace major hardware components, as Service well as install system software. Procedures Overview This chapter includes information about servicing the following components: •...
  • Page 48 5. Power, reset, and speaker cables 6. HDD bracket 7. Side panel (left) 8. HDD 9. HDD ribbon cable 10. Board extender 11. Copier interface board 12. CPU cooling assembly 13. Battery 14. Motherboard 15. CPU 16. DIMMs 17. UIB cable 18.

  • Page 49: Accessing Components

    Appendix B, “Replacing top and side plastics.” Remember that when the ColorPASS is powered off, network access to the copier is interrupted. Consult the network administrator before taking the ColorPASS off the...
  • Page 50 Service Procedures O SHUT DOWN THE Always verify that the ColorPASS is not in use before you shut it down. 1. Make sure that the Info screen reads Idle. When Printing or Ripping appears on the Control Panel, the ColorPASS is currently processing a job.
  • Page 51 3. Determine the panel(s) to remove according to the component(s) you want to access: • Left side panel only—Copier interface board; DIMM(s); CPU and CPU cooling assembly; HDD and DVD drive ribbon cables; fan; power supply and power cables; HDD.
  • Page 52 Service Procedures Left side panel Screws Removing the left side panel IGURE...
  • Page 53 Parallel port (dongle) Serial port (ED-100) Monitor (option) 10/100/1000BaseT Not used Empty slot Empty slot Copier interface board Empty slot Empty slot Empty slot Empty slot Back panel view IGURE To service components inside the chassis, position the ColorPASS so that it is...

  • Page 54: Removing The Front Panel

    You do not need to remove the front panel in order to remove the HDD, power supply, DIMM(s), copier interface board, fan, battery, HDD and DVD drive ribbon cables, or CPU and CPU cooling assembly.
  • Page 55 Accessing components O REMOVE THE FRONT PANEL 1. Make sure the ColorPASS is standing in its normal operating position. 2. Shut down the ColorPASS (see page 4-4). 3. Remove the left and right side panels (see page 4-5). 4. Bend the front panel tabs outward to release them from the slots in the chassis. 5.
  • Page 56 Service Procedures O REPLACE THE FRONT PANEL 1. Make sure the Control Panel buttons are attached to the user interface board (see page 4-55). 2. If you are replacing the old front panel with a new one, do the following: •...

  • Page 57: Checking Internal Connections

    3. Inspect the boards to make sure they are firmly seated in their motherboard connectors. Press down firmly on the boards to make sure each one is securely installed. The standard board configuration includes the following (from top to bottom): Connector PCI1—Empty Connector PCI2—Copier interface board Connector PCI3—Empty Connector PCI4—Empty Connector PCI5—Empty 4.
  • Page 58 Service Procedures : Power supply and copier interface board are not shown. Cable key From 1. Power supply cable Power supply 2. Front panel fan cable Front panel fan 3. DVD drive ribbon cable DVD drive 4. HDD ribbon cable 5.
  • Page 59 Checking internal connections DIMM O CHECK MOTHERBOARD CONNECTIONS 1. Check that all DIMMs are locked. If any DIMMs are loose, release and reseat them. The DIMMs on the motherboard are held in place by levers at each end. 2. To release a DIMM, push outward on the levers on each side of the DIMM. Lever DIMM and socket IGURE...

  • Page 60: Restoring And Verifying Functionality After Service

    Service Procedures Restoring and verifying functionality after service Conclude your inspection and service by reassembling and verifying the ColorPASS. Reassembling the system Use the following procedure to reassemble the ColorPASS after inspection or service. O REASSEMBLE THE 1. Make sure the ColorPASS is standing in its normal operating position. 2.
  • Page 61 Restoring and verifying functionality after service Screws Replacing the left side panel IGURE Left side panel Round corner on chassis 4-15...

  • Page 62: Verifying Functionality

    Power on and check startup. See “To connect power and start the ColorPASS” on page 3-1. Connect the ColorPASS to the copier. See “Connecting to the copier” on page 3-3. Print the Test Page and Configuration page. See “Verifying the connection” on page 3-4.

  • Page 63: Removing And Replacing Boards

    For information on installing option boards, see the separate installation instructions provided with those boards. Copier interface board The copier interface board (see Figure 4-10) provides the print interface between the ColorPASS and the copier. The copier interface board is installed in connector PCI2 on the motherboard and occupies one back panel slot.
  • Page 64 6. Place the board in an antistatic bag. O REPLACE THE COPIER INTERFACE BOARD 1. If you are replacing the old copier interface board with a new one, unpack the new board and attach the plastic board extender with the screws provided.

  • Page 65: User Interface Board

    Removing and replacing boards User interface board The user interface board provides the interface between the ColorPASS and the user. The front of the UIB contains circuitry for the following: • Activity lights (1 green and 1 red LED) • Display window (LCD) •...
  • Page 66 Service Procedures O REMOVE THE USER INTERFACE BOARD bracket when removing or replacing the UIB. 1. Shut down and open the ColorPASS (see page 4-4 and page 4-5). 2. Remove the front panel from the chassis (see page 4-9). 3. Remove three of the four screws that secure the UIB to the media bracket. 4.
  • Page 67 Removing and replacing boards O REPLACE THE USER INTERFACE BOARD 1. Attach the UIB cable to the connector on the UIB. Make sure the connector levers close securely around the cable connector. 2. Place the UIB against the bracket and align the mounting holes with the four mounting posts (see Figure 4-12 on page 4-20).

  • Page 68: Motherboard

    Service Procedures The motherboard has one Intel Pentium 4 2GHz CPU that controls the image data transferred to and from the copier interface board. The motherboard also controls HDD functions and the communication between the ColorPASS and external devices. The motherboard has 4 DIMM sockets.
  • Page 69 = optional monitor) 4. 10/100/1000BaseT Ethernet port 5. Not used 6. CPU, heatsink, and CPU fan 7. Empty (PCI1) 8. Copier int. board (PCI2) 9. Empty (PCI3) 10. Empty (PCI4) 11. Empty (PCI5) 12. CPU power (P2) 13. CPU fan power (FAN1 or FAN4) 14.
  • Page 70 2. Remove the front panel (see page 4-8). 3. Remove the following board(s) from the motherboard: • Copier interface board in motherboard connector PCI2 (see page 4-18) To remove a board, remove its mounting bracket screw(s), grasp the board at the front and back edge and gently pull it straight out of its connector on the motherboard.
  • Page 71 Motherboard O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove boards and cables from the motherboard” on page 4-24. 1. If you are replacing the motherboard with a new motherboard, remove the following from the motherboard: •...

  • Page 72: Replacing The Motherboard

    Service Procedures Replacing the motherboard Follow the procedures in this section to replace the motherboard. Failure to follow the instructions in this section may corrupt the system (not easily repaired in the field). If you are installing a new motherboard: •...
  • Page 73 Motherboard O REPLACE THE MOTHERBOARD 1. Slide the DVD drive a few inches out the front of the chassis (see Figure 4-29 on page 4-52). 2. Install the motherboard in the chassis. Angle the motherboard so the back panel connectors on the motherboard fit into the cutouts in the back of the chassis (see Figure 4-16 on page 4-25).
  • Page 74 4. Replace the following board in its motherboard connector: • Copier interface board in motherboard connector PCI2 (see page 4-18) with their connectors on the motherboard. 5. Make sure all board mounting bracket screws for boards occupying back panel slots are secured.

  • Page 75: Verifying New Motherboard Installation And Updating The System

    Motherboard Verifying new motherboard installation and updating the system After you install a new motherboard and reassemble the system, you need to: • Verify the new motherboard installation in Service Mode (requires the dongle shipped with the new motherboard). Service Mode is a temporary state that allows you, before updating the system, to verify that installing a new motherboard solves a problem with the ColorPASS (For reasons to install a new motherboard, see Chapter 5, “Troubleshooting.”) Service Mode ends automatically when you update the system (described below).
  • Page 76 Service Procedures Entering Service Mode Use the following procedure after installing a new motherboard to verify that the system functions properly. O ENTER ERVICE ODE AND VERIFY THE SYSTEM 1. Unpack the dongle that shipped with the new motherboard and connect it to the parallel port on the back panel (see Figure 4-17).
  • Page 77 57044MB Info 3. Connect the ColorPASS to the copier and print the Test Page (see page 3-4). 4. Connect the ColorPASS to the network. Have the network administrator and download a print job over the network (see the Configuration Guide).
  • Page 78 Service Procedures Updating the system After you have verified that the system functions properly with the new motherboard, you must update the system by performing the following procedure. on, verified (see page 4-29), requires an update, and has the correct dongle attached. O UPDATE THE SYSTEM 1.
  • Page 79 Motherboard 7. At the message “Update Complete!” select OK. 8. Scroll to Exit and select OK. 9. At the message “Remove CD and recycle power,” remove the CD and shut down the ColorPASS (see page 4-4). 10. Remove the dongle and mark it “used” by peeling off the circle on the label. Reinstall any dongle previously removed.

  • Page 80: Replacing Parts On The Motherboard

    Service Procedures Replacing parts on the motherboard This section describes how to remove and replace the DIMM, CPU, and battery on the motherboard. Before performing any of these procedures, shut down and open the ColorPASS (see page 4-4 and page 4-5). DIMMs The motherboard has four DIMM sockets (DIMM 1–DIMM 4).
  • Page 81 Motherboard DIMM O REPLACE A 1. To release a DIMM, push outward on the levers on each side of the DIMM. Lever Releasing a DIMM 4-19 IGURE 2. Pull the DIMM straight out of the socket. 3. To replace a DIMM, insert the DIMM straight into the socket and close the levers at each side to lock it into place.

  • Page 82: Motherboard Cpu

    Service Procedures Motherboard CPU The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its socket, disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket (see page 4-37). The CPU cooling assembly consists of a fan, a clamp, a heatsink, and a bracket.
  • Page 83 Motherboard O REMOVE A 1. Shut down and open the ColorPASS (see page 4-4 and page 4-5). 2. Position the ColorPASS so that it is laying on its side and the components inside the chassis are facing up. 3. Remove the CPU fan cable from motherboard connector FAN1 or FAN4. 4.
  • Page 84 Service Procedures O REPLACE A 1. Raise the socket lever. 2. Insert the CPU into the socket. Make sure you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket (see Figure 4-21). 3. Lower the socket lever to secure the CPU. Arrow Socket lever IGURE...
  • Page 85 Motherboard 4. Replace the CPU cooling assembly: • Make sure the levers on the clamp are in the open position (spine up). • Align the heatsink so that the fan cable is near motherboard connectors FAN1 and FAN4. • Place the heatsink on the CPU and inside the bracket.

  • Page 86: Motherboard Battery

    Service Procedures Motherboard battery The battery on the motherboard is located at BT1. To replace it, use a 3V manganese dioxide lithium coin cell battery (Sony CAUTION: There is danger of explosion if the battery is replaced with the incorrect type. Replace only with the same type recommended by the manufacturer.

  • Page 87: Motherboard Jumpers

    Motherboard Motherboard jumpers The following table shows the factory default configuration for specific motherboard jumpers. No other jumpers are used. Jumper configurations should not be changed. Jumper Jumper area Open Closed JP10 Closed JP24 Open Description (default configuration) • Clear CMOS and password. Normal operation = no jumper installed.

  • Page 88: Fan

    Service Procedures A fan mounted inside the ColorPASS chassis draws air into the ColorPASS to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the ColorPASS. If you do not hear the fan, there may be a faulty power connection (see “To check board and cable connections”...

  • Page 89: Power Supply

    Power supply Power supply The fan-cooled 350-watt power supply has an automatic input voltage selection circuit. The input voltages are 90-135VAC and 180-265VAC. Checking voltages You can check power supply functionality using a multimeter at the power cable connectors supplying power to the motherboard, CPU, HDD, and DVD drive. Test voltages on the connectors of the power supply cables, not on the board or component connectors.

  • Page 90: Removing And Replacing The Power Supply

    Service Procedures Removing and replacing the power supply This section describes how to remove and replace the power supply. O REMOVE THE POWER SUPPLY 1. Shut down and open the ColorPASS (see page 4-4 and page 4-5). 2. Remove the 4-pin power cable from the HDD. 3.
  • Page 91 Power supply 7. Locate the reusable tie wrap you removed earlier and use it to attach the loose section of the power cable to the chassis support beam (see Figure 4-24 on page 4-45). Gather the cable against the support beam with the tie wrap, and then thread the tie wrap to secure the cable.

  • Page 92: Hard Disk Drive

    Service Procedures Hard disk drive The factory-installed HDD is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs. Available space on the HDD is displayed on the Control Panel. If you replace the HDD with a new one, you will need to install system software on the new HDD.
  • Page 93 Hard disk drive Motherboard ColorPASS HDD 4-25 IGURE The HDD is mounted inside a bracket below the DVD drive. If you are replacing the HDD with a new one, you will need: • The appropriate system software and documentation for the ColorPASS you are servicing.
  • Page 94 Service Procedures O REMOVE THE 1. If you are removing the HDD in order to install a new drive, first give the network administrator the opportunity to print the Job Log and to save any custom simulations. Also, print the Configuration Page and the Font List from the Functions menu (if possible;...
  • Page 95 Hard disk drive 6. Remove the four screws that attach the HDD to the HDD bracket. (See Figure 4-27.) Screw (1 of 4) HDD bracket Removing the HDD from the HDD bracket 4-27 IGURE 7. Remove the HDD from the HDD bracket and place it in an antistatic bag. Do not unscrew the screws on the HDD cover.
  • Page 96 Service Procedures O REPLACE THE suspect that the ColorPASS needs a new HDD and a new motherboard, first install the new HDD and install system software. Then install a new motherboard and perform the system update procedure (see page 4-26 and page 4-29). 1.

  • Page 97: Dvd Drive

    DVD drive DVD drive The DVD drive is mounted in an enclosure inside the chassis above the HDD. The DVD drive is used to install system software onto the HDD. DVD drive ColorPASS DVD drive 4-28 IGURE 4-51...
  • Page 98 Service Procedures O REMOVE THE 1. Shut down and open the ColorPASS (see page 4-4 and page 4-5). 2. Remove the front panel (see page 4-8). 3. Remove the 4-pin power supply cable from the DVD drive. 4. Remove the DVD drive ribbon cable from the DVD drive by pulling the connector (not the cable) straight out.
  • Page 99 DVD drive O REPLACE THE DRIVE 1. If you are installing a new DVD drive, remove the guide rails from the old DVD drive and install them on the new drive. Guide rail (1 of 2) Screw (1 of 4) Exploded view of the DVD drive 4-30 IGURE...

  • Page 100: Jewel

    Service Procedures Jewel Some upgrades or product modifications may require you to replace the jewel on the front panel. The following procedure describes how to replace the jewel. IGURE O REPLACE FRONT PANEL JEWEL 1. Remove the front panel (see page 4-9). 2.

  • Page 101: Control Panel Buttons

    Control Panel buttons Control Panel buttons The Control Panel buttons attach directly to the front of the UIB and extend through channels in the front panel. When correctly positioned, the buttons make contact with the button pads on the front of the UIB and provide users with manual status and control capability from the Control Panel.

  • Page 102: System Software Service

    Service Procedures System software service System software resides on the HDD and is backed up the first time you power on the ColorPASS from the factory. If necessary, you can restore the backup using the Restore system option on the Restore/Update Server Software CD. This option allows you to restore system software to the default configuration.

  • Page 103: Restoring Backup System Software

    System software service • Compatibility—When upgrading the system software, make sure the latest user software is installed onto all computers that print to the ColorPASS. Using incompatible versions of the system and user software may result in system problems. Restoring backup system software Restoring backup system software returns the system to its default configuration and is useful for troubleshooting system problems.
  • Page 104 Service Procedures 5. Select Restore system from the following menu. Select Option: Restore system Restore/Update CD Select Option: Update system Restore/Update CD 6. When the message “All date will be deleted. Continue?” appears on the Control Panel, make sure “Yes” is displayed, and then select OK. The restore backup process begins immediately.

  • Page 105: Installing System Software

    System software service Installing system software The System Software CDs include the system software and fonts. Use the System Software CDs when: • You replace the HDD • You upgrade to a more recent version of the system software • Restore Backup fails •...
  • Page 106 Service Procedures 5. When the following screen appears, make sure “Yes” is displayed and then select OK. All data will be deleted. Continue? Install XPe The installation process begins immediately. Allow the ColorPASS to proceed without interruption. This segment takes approximately 3 to 5 minutes. 6.

  • Page 107: Chapter 5: Troubleshooting

    Problems may occur in one of three areas: • Inside the ColorPASS • In the interface between the ColorPASS and the copier • In the interface between the ColorPASS and the workstations or computers to which it is connected...

  • Page 108: Preliminary On-Site Checkout

    Troubleshooting Preliminary on-site checkout Most problems with the ColorPASS are caused by loose board or cable connections; therefore, this section describes the quick checks you can do to locate and fix obvious problems. This section first describes how to eliminate any problems with external connections to the back of the ColorPASS, and then addresses checking internal board and cable connections.

  • Page 109: Checking External Connections

    Parallel port (dongle) Serial port (ED-100) Monitor (option) 10/100/1000BaseT Not used Empty slot Empty slot Copier interface board Empty slot Empty slot Empty slot Empty slot Back panel of the ColorPASS IGURE If all the connectors are properly in place and the power is on, proceed to the next stage...

  • Page 110: Checking Internal Components

    Troubleshooting Checking internal components To check the internal components, you must remove the side and front panels of the ColorPASS. Before you remove the ColorPASS’s panels, be aware of the safety precautions you should take when handling the ColorPASS. Use ESD precautions when handling printed circuit boards and electronic components.

  • Page 111: Inspecting The System

    Preliminary on-site checkout Inspecting the system If your initial checks of the cable and board connections do not fix the problem, you may need to inspect the system on a component-by-component basis, as described in Table 5-1. A comprehensive inspection allows you to verify that each hardware component is properly installed and configured, and helps you avoid replacing expensive components unnecessarily.
  • Page 112 Required cables (if applicable) are: • Present • Firmly connected in the correct connectors • Appear undamaged Part and additional page references Chassis Motherboard (with Restore/Update CD and single-use dongle), page 4-22 DIMM(s) for ColorPASS, page 4-34 Copier interface board, page 4-17...
  • Page 113 Preliminary on-site checkout Verifying the system ABLE Conditions to verify CPU is: • Present • Well-seated • Appears undamaged The CPU cooling unit is: • Well-aligned • Firmly attached Fan is: • Properly positioned (not backwards) • Installed in the correct connector •...
  • Page 114 Troubleshooting Verifying the system ABLE Conditions to verify The HDD required is: • Present • Correctly installed • Appears undamaged • Jumpered as the master (primary) according to label HDD ribbon cable is: • Present • Firmly connected in the motherboard’s PRI_IDE (Primary IDE) connector •...
  • Page 115 • Is installed in the correct connector • Is well-seated • Appears undamaged (including connectors) Part and additional page references UIB cable, page 4-12 HDD ribbon cable, page 4-12 Copier interface cable, page 3-3 DVD drive ribbon cable, page 4-12 Power cable(s), page 2-6...
  • Page 116 Troubleshooting Verifying the system ABLE Conditions to verify If included in the system, the required mouse, monitor, and keyboard are present and appear undamaged. The cables required: • Are present • Are installed in the correct connector • Are well-seated •...

  • Page 117: Normal Startup Sequence

    Preliminary on-site checkout Normal startup sequence When you power on or reboot the ColorPASS, the system runs the following startup routine on the Control Panel. The routine takes approximately 2-5 minutes to reach the Idle screen. If the system hangs or data is missing during the startup sequence, note the screen displayed and then check Figure 5-3 on page 5-11 for the possible problems and suggested actions.

  • Page 118: Error Messages And Conditions

    Troubleshooting Error messages and conditions To address specific error messages or conditions, see Table 5-2 on page 5-13. Use the table to locate the problem or symptom you want to fix, read about the possible causes, and then perform the suggested actions to solve the problem. Do not replace the HDD and the motherboard at the same time.
  • Page 119 Error messages and conditions ColorPASS error messages and conditions ABLE Symptom Possible cause Beep codes 1 short beep at startup BIOS has passed its self-diagnostics. 6 beeps at startup Bad or missing DIMM(s). (5 short beeps followed by 1 long beeps) Any other multi-beep pattern may indicate a hardware failure on the motherboard.
  • Page 120 Troubleshooting ColorPASS error messages and conditions (Continued) ABLE Symptom Possible cause Startup (cont.) If the system hangs with the version string not displayed, the code resident on the user interface board has most likely been corrupted. System stops responding at this screen (the version string at the base of the screen is not displayed).
  • Page 121 ColorPASS. 1. Make sure the copier is powered on and ready to print. 2. Recheck that the copier interface cable is present and properly connected to the ColorPASS and the copier (see page 3-3).
  • Page 122 Troubleshooting ColorPASS error messages and conditions (Continued) ABLE Symptom Possible cause Control Panel Messages (cont.) System hangs with Possibly one of the following: Creating backup on the • Lost communication with HDD Control Panel. during startup after installing system software and selecting language. This could be caused by: –Faulty HDD ribbon cable –Faulty HDD...
  • Page 123 Error messages and conditions ColorPASS error messages and conditions (Continued) ABLE Symptom Possible cause DVD drive DVD drive is not Possibly one of the following: responding, cannot be • A CD is stuck in the located, or the busy LED DVD drive on the drive remains lit.
  • Page 124 Troubleshooting ColorPASS error messages and conditions (Continued) ABLE Symptom Possible cause Network Keep in mind the following if you suspect a network problem: • If the ColorPASS does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
  • Page 125 Error messages and conditions ColorPASS error messages and conditions (Continued) ABLE Symptom Possible cause Network (cont.) System starts up slowly Possibly one of the following: then displays one or more • Network cable or connection DHCP error messages on is faulty the Control Panel.
  • Page 126 Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a color test page to make sure that the copier does not need servicing or adjusting. Test Page fails to print.
  • Page 127 2. Verify memory amount on the Configuration Page. 3. If the problem persists after replacing the DIMM, you may need to replace the motherboard (see page 4-22). Test the copier and service if necessary (see copier service documentation). 1. Print a ColorPASS Test Page (see page 5-25).

  • Page 128: Diagnostic Tools

    Test Page. Copier interface board diagnostics If you suspect that there may be a problem with the copier interface board (for example, the quality of print output is poor), you can run the Test I/F board diagnostics to make sure the copier interface board is installed properly.

  • Page 129: Test E-Mail

    This diagnostic tool allows you to perform a quick test of the ColorPASS E-mail feature without actually having to scan a document off the copier glass and e-mail it over a network. Test E-mail diagnostic causes the system to send an e-mail to itself. You review the results of the test by printing an E-mail log through the Functions menu.
  • Page 130 5. Press the line selection button to the right of Print Pages, and then scroll to select E-mail Log. The ColorPASS sends the E-mail Log to the copier. 6. On the E-mail Log, locate the results of the test in the Status column.

  • Page 131: Printing The Test Page

    Once you have connected the ColorPASS to the copier, you should print the Test Page to verify that the interface between the copier and the ColorPASS is working properly. The Test Page is a file that resides on the HDD and is printed to the copier using the settings configured in Setup.

  • Page 133: Appendix A: Specifications

    Hardware features This appendix provides an overview of ColorPASS features. Appendix A: Specifications Hardware features • Single Pentium 4 CPU—2GHz • Memory—512MB • An RJ-45 connector for 10/100/1000Mbps connectivity over twisted pair cable (upper connector) • 60GB HDD standard • Built-in DVD drive Networking and connectivity •...

  • Page 135: Appendix B: Replacing Top And Side Plastics

    Procedures This appendix describes how to replace the top panel and the plastic piece of a side panel Appendix B: on the ColorPASS. Replacing top and side plastics Procedures You may need to replace the top panel or the plastic piece of a side panel if the plastic becomes damaged.
  • Page 136 Replacing top and side plastics O ASSEMBLE A SIDE PANEL 1. Place the new plastic piece on a flat, padded surface. 2. Correctly position the metal piece, and then place it on top of the plastic piece. Align the hook and post holes in the metal piece with the hooks and posts on the plastic piece.
  • Page 137 Procedures O REMOVE AND REPLACE THE TOP PANEL 1. Shut down the ColorPASS (see page 4-4). 2. Remove the left side panel (see page 4-5). 3. Remove the screw that attaches the top panel to the chassis. 4. Lift the top panel off of the chassis. Slide the top panel toward the back panel of the chassis to disengage the hooks.
  • Page 139 (10/100/1000BaseT) 3-8 connections, checking 3-3 connectors back panel 2-7, 4-7, 4-23, 5-3 copier interface 5-3 copier interface board 2-7, 3-3, 4-7, 4-11, 3-10, 4-19 4-17 CPU fan cable 4-12, 4-23 DVD drive ribbon cable 4-12, 4-23 3-10, 4-19...
  • Page 140 Index copier interface board CPU 4-36 customer site checklist 2-3 damage, reporting xiii, 2-5 diagnostics DIMMs dongle 4-29 doors, front panel 4-51 down button 2-7, 3-9 drives DVD drive 4-51 E-mail diagnostics 3-15, 5-23 E-mail log 3-14, 5-23 cable 2-5, 3-3...
  • Page 141 Index Job log 3-14 Print Pages 3-14 Resume Printing 3-15 Run Diagnostics 3-15 Scan Job 3-14 Shut Down 3-15 Suspend Printing 3-14 test E-mail diagnostics 3-15 test interface board diagnostics 3-15 hard disk drive (HDD) 4-46, 4-50 bracket 4-47 4-48, 4-50 capacity A-1 caution about replacing 4-26, 4-50, 5-12 description 4-46...
  • Page 142 4-43 removing 4-44 replacing 4-44 voltages 3-2, 4-43 Color Charts 3-14 Configuration page 3-14 Control Panel Map 3-14 copier test page 2-3 Font list 3-14 Job log 3-14 options 1-3 pages 3-14 Test Page 3-4, 3-14, 5-25 3-12 reset...
  • Page 143 TCP/IP 1-1 terminology xii test E-mail diagnostics 3-15, 5-23 test I/F board diagnostics 5-22 test interface board diagnostics 3-15 Test Page copier 2-3 printing 3-4, 5-25 tie wrap, reusable 4-18, 4-44 4-45, 4-48, 4-50 TIFF files 1-3 tools required for service/installation xiv...
  • Page 144 Index...

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