Page 2
All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.
Moto E6 Play Contents Set up phone Hardware diagram Insert and remove SIM and SD cards Manage dual SIMs Add or remove accounts Set up voicemail Set up email Make it yours Accessibility settings Visual assistance Hearing assistance Dexterity assistance...
Page 4
Moto E6 Play Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Set screen lock Add message to lock screen...
Page 5
Moto E6 Play Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time...
Page 6
Moto E6 Play Share photos and videos About wireless sharing Upload photos and videos Music Listen to radio Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use Battery Saver mode Storage About storage options...
Page 7
Moto E6 Play Adjust screen colors at night Adjust screen brightness Change font and display size Change theme Change screen timeout Security & location About security Protect against harmful apps Set up lost phone features Lock and unlock phone Set screen lock...
Page 8
Moto E6 Play viii Call and SIM issues Problems making/receiving calls Problems during calls Battery issues Charging problems Battery drains too fast Bluetooth, Wi-Fi, USB issues Bluetooth problems Wi-Fi problems Can't transfer files or connect to computer Account and sign-in issues...
Set up phone Hardware diagram Tray for SIM and SD card Headset jack Proximity and ambient light sensors Earpiece/speaker Front camera Volume up/down button Power button...
Set up phone Back camera LED flash Fingerprint sensor Microphone Micro USB port for charging, transferring files, sharing connection with tethered devices. Insert and remove SIM and SD cards About the SD card Your phone supports a microSD card up to 256 GB. The type to buy depends on how you'll format the card:...
Page 11
Set up phone Insert the tool into the hole in the tray and gently push to pop it out. Insert or remove the cards as needed. To use an SD card: To use one SIM card: To use two SIM cards (dual-SIM models only):...
Set up phone Push the tray back into the phone. Fix a problem If you’re having problems, try these troubleshooting steps: • SIM card • SD card Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen.
Set up phone Change SIM name, color, ringtone When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned to, but you can rename it.
Set up phone Touch the type of account to add and follow the onscreen instructions. If you don't see the type of account you want to add, install the related app from Play Store, then sign into your account through the app. Once the account is added, account-related features and apps are updated with information from that account.
Set up phone Change any of the options: • To change voicemail service from your provider to another voicemail service or app, touch Service. • To change the number dialed to access voicemail, touch Setup. Set up email Set up personal email You can add multiple email accounts of the following types: •...
Set up phone Touch Exchange and Office 365. Follow the onscreen instructions to enter your email address, password, and other information from your company's IT department. Switch account views In the Gmail app, touch your profile icon , then select an account. To open each inbox with one touch from your home screen, add task shortcuts:...
Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
Page 18
Set up phone : Accessibility settings Turn touch sounds on/off Go to Settings > Sound > Advanced. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sounds. •...
Set up phone : Accessibility settings Go to Settings > Accessibility. Touch TalkBack and turn Use service off More assistance You can also: • voice commands • Dictate text for messages Hearing assistance Turn on video captions Go to Settings >...
Set up phone : Accessibility settings Select a mode: • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone. • TTY VCO: Speak into your phone and read text replies on your TTY. Connect your phone and TTY with the audio cord that came with your TTY.
Set up phone : Accessibility settings Use accessibility shortcuts accessibility menu Get quick access to an accessibility menu that gives you better control of your phone. To add the icon: Go to Settings > Accessibility. Touch Accessibility Menu. Turn Use service on Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on To use the menu: At the bottom of the screen, touch...
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.
Learn the basics If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less drastic renovation, just change the wallpaper. About your lock screen The lock screen appears when you're using a screen lock and you turn on or wake...
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.
Learn the basics : New to Android? Personalize your phone While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great way to learn many of your phone's capabilities while customizing it to suit your needs.
Learn the basics : New to Android? • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps;...
Learn the basics : New to Android? Maintaining your account Other than remembering your password, you don’t need to do much maintenance on your Google account - just enjoy the benefits of your secure, synchronized information. However, you can: • Control how frequently your phone syncs your information.
Page 28
Learn the basics : New to Android? Active call. Missed call. Speakerphone on. Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location.
Page 29
Learn the basics : New to Android? Bluetooth on. Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download...
Page 30
Learn the basics : New to Android? Vibrate. Song playing. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message.
Learn the basics : New to Android? Important alert. OTHER ICONS Screenshot is available. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode mode...
Page 32
Learn the basics : New to Android? notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network.
Learn the basics : Get around Learn gestures Gesture Description Touch Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). It’s like clicking a mouse on a computer. Touch & hold Press and wait before lifting one finger. Result: Select something (app icon, text on a page) and see possible actions.
Learn the basics : Get around Use quick settings Open quick settings Settings you adjust frequently, like Wi-Fi and Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen. To see all quick settings, swipe down again.
Page 35
Learn the basics : Get around Battery Saver Mobile data Airplane mode Data Saver. Appears after you turn on Data Saver the first time. Night Light.. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness.
Learn the basics : Get around Tip: You can also change the background color to be light or dark. Wake or put screen to sleep To save battery power, your screen automatically goes to sleep if you haven't used it for a while. You can adjust amount of time before your screen should sleep.
Page 37
Learn the basics : Get around To switch to vibrate at any time, press & hold the Power & Volume up buttons until you feel a vibration and see If you want to customize Power & Volume up so that it silences the phone instead of vibrating: Go to Settings >...
Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Use voice commands Train launch phrase Open the Google app, then touch More > Settings > Voice > Voice Match. Turn on Access with Voice Match and follow the onscreen instructions to record your voice.
Learn the basics : Frequently used tools Adjust settings: • To temporarily turn off voice recognition, turn Access with Voice Match off • To permanently remove your recorded voice model, touch Delete voice model. Fix a problem If your phone isn't recognizing “OK, Google” commands: Open the Google app.
Learn the basics : Frequently used tools Use Time and Weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Touch Widgets.
Learn the basics : Frequently used tools Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or ZIP code, then touch Touch the city to add.
Page 42
Learn the basics : Frequently used tools Go to Settings > Digital Wellbeing & parental controls > Dashboard. Or, Settings > Apps & notifications > Screen time. Next to the app you want to limit, touch Set the total time that you can use the app per day. When you reach your time limit in an app: •...
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Learn the basics : Work with text Touch Copy, Cut, Share, or: • Select more text. Drag the sliders • Select all text in message you're composing. Touch > Select all. • Get information about selected text. Touch Web Search. •...
Page 46
Learn the basics : Work with text To set it up: Go to Settings > System > Languages & input. Touch Advanced > Autofill service. Select Google, then touch Touch > CONTINUE. Touch categories to review and edit personal information, addresses, credit cards, and passwords.
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power. Touch &...
Page 48
Personalize your phone : Home screen Touch & hold the widget until it's highlighted. Release it to see an outline. Drag a corner or side to resize. Add app shortcuts Swipe up from the bottom of the home screen to open your app list. Touch &...
Page 49
Personalize your phone : Home screen • New event Messages • Open most recent conversation • New conversation Clock • Start screen saver • Start stopwatch • Create new timer • Create new alarm Settings • Battery • Data usage •...
Personalize your phone : Home screen • Add more apps. Drag app icons onto the circle from your home screen or app tray. • Use an app in the folder. Open the folder and touch the app's icon. • Name the folder. Open the folder, then touch its name and type a new name. •...
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Personalize your phone : Lock screen Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: • None: This gives no protection, but you can quickly access your home screen. •...
Personalize your phone : Lock screen Go to Settings > Security & location > Lock screen preferences. Turn Show lockdown option on To use it: Touch & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen.
Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...
Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.
Page 56
Personalize your phone : Sounds Go to Settings > Sound > Do Not Disturb. Touch Sound & vibration. For each category, select whether sound and vibration is muted or not Notifications When Do Not Disturb is on, you won’t see or hear notifications by default. You can change settings to: •...
Page 57
Personalize your phone : Sounds Choose whether to allow messages from: • Anyone • Contacts only • Starred (favorite) contacts only • None Calendar events and reminders Go to Settings > Sound > Do Not Disturb. Touch Messages, events & reminders and turn them on Silence on schedule You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode.
Personalize your phone : Sounds Stop phone from speaking Some voice commands (like “What's up?” and “What is the current weather?”) cause your phone to speak in response. To stop the phone from speaking temporarily, touch To prevent your phone from speaking: Open the Google app.
Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Pre-loaded apps The following apps are pre-loaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
Page 60
Apps Files Browse and manage files and folders stored on your device or card. FM Radio Listen to FM radio stations. Gmail Compose, send, view, or search your email from your phone or computer. Google Search the web, see your updates, and adjust Google settings, including privacy. News See headlines, weather, and information on your favorite topics and locations.
Page 61
Apps Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Settings Customize your phone settings. Sheets Create, edit, and collaborate with others on spreadsheets. Slides Create, edit, collaborate with others, and play presentations.
Apps Tips: • Touch twice to switch between your two most recently used apps. • Use two apps at once with split screen. Close apps To get out of an app, touch to return to your home screen. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.
Apps Exit split screen view Drag the black divider all the way up or down. Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, touch The video (or navigation) shrinks.
Page 64
Apps • When you swipe the status bar down on any screen • When you touch & hold an app icon that shows a notification dot If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action.
Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to pre-loaded apps your phone. To download apps: Open the Play Store app. Browse by category or search.
Page 66
Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...
Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
Page 68
Apps : Manage your apps Do one of the following: • To free up space by removing temporary files, touch Storage > Clear cache. Over time, the cache builds up again, so repeat if a problem occurs. • If problems still occur, then delete all data saved in the app by touching Storage > Clear storage. Be careful - there’s no way to undo this.
Apps : Manage your apps Turn on Back up to Google Drive. If you have multiple Google accounts, touch Account to select an account. Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your phone to check for potentially harmful apps.
Page 70
Apps : Manage your apps Touch Unpin a screen Touch & hold at the same time. If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone.
Apps : Search and web browser Search the web Search with the widget To type your search term: Touch the Search widget. Start typing a search term. As you type, suggested terms appear. Touch a suggestion to search for it. Search from anywhere You don't have to leave your current app to search for the info you need.
Apps : Search and web browser Touch Say or type the name of place to call, or a search term about the place (for example, “restaurant”). You’ll see a list of nearby search results. Touch the place to dial its number. If it doesn't work: •...
Apps : Search and web browser Find an app Swipe up from the bottom of the home screen to open your app list. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
Page 74
Apps : Search and web browser Open and switch browser tabs In the Chrome app: • To switch tabs, touch the switcher icon • To open a new tab, touch touch the switcher icon , then touch Browse privately with incognito tabs If you don’t want Chrome to remember your activity, use incognito tabs.
Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
Page 76
Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. •...
Apps : Text messaging Open the message list and touch the conversation marked Draft. Do one: • Finish composing the message and touch • Delete the characters in the text field to delete the draft. Forward a text message Open Messages app.
Apps : Text messaging Do one of the following: • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video. •...
Apps : Text messaging To adjust the group messaging setting: In the Messages app, touch > Settings > Advanced. Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app.
Apps : Text messaging Touch one of the responses to edit it. Get text messages on your computer Set up Messages for web If you use the Messages app on your phone, you can see and send text messages on your computer. Pair your computer and the Messages app on your phone by scanning a QR code: •...
Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Apps : Email Browse to the file, and touch it to add it to the email. The attachment appears at the bottom of the email. Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name.
Apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
Page 84
Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account.
Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Do one of the following: • To create a new alarm, touch • To use an existing alarm, switch it on. • To adjust an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 89
Apps : Clock app Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on • To use 12-hour format such as 1:00 PM, turn Use 24-hour format off Set date and time automatically Go to...
Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see status bar. To answer an incoming call: • On the Incoming call screen, touch Answer.
Calls, contacts, voicemail : Phone calls If you’re having other problems, try these troubleshooting steps. Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...
Calls, contacts, voicemail : Phone calls Tips: • To call frequent numbers with one touch from your home screen, a Direct dial widget. • You can save a recent call as a contact. Change default calling app You can download additional calling apps from Play Store.
Calls, contacts, voicemail : Phone calls Answer call waiting call waiting is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first call is put on hold. To switch between calls, touch To merge the calls, touch End the call Touch...
Calls, contacts, voicemail : Phone calls Block calls and SMS About blocking If you don’t want to get calls or texts from a certain phone number, you can block it. When the number tries to contact you, your phone declines automatically. You can still call or text a number you've blocked.
Calls, contacts, voicemail : Phone calls From the Messages app: Touch > Blocked contacts. Touch by the number to unblock. Touch UNBLOCK. Identify and block spam callers automatically For numbers that aren't in your contacts, Google can provide information about the number and warnings about potential spam callers.
Calls, contacts, voicemail : Phone calls View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch Call details.
Page 98
Calls, contacts, voicemail : Phone calls Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch Touch the number. Touch Call details. Touch To delete all calls: Touch Touch >...
Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account, such as Google or email, to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app.
Calls, contacts, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • To assign a custom ringtone, touch >...
Calls, contacts, voicemail : Contacts Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app. To add someone to your favorites: Touch the contact icon (photo or other icon).
Calls, contacts, voicemail : Contacts In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch Share contacts Ways to share contacts You can share contacts with someone by sending a name card file (.vcf).
Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Photos and videos Take photos Open the camera Do any of the following: • Touch • Press the Power button twice quickly. • From the lock screen, swipe left. Take a photo If needed, adjust settings such as flash or photo size. Frame your subject: •...
Photos and videos Take a panoramic photo On the viewfinder, touch Frame one side of the scene. Touch , then slowly pan horizontally across the scene. Keep your motion smooth and use a steady speed. When you reach the end of your scene, touch Share a photo you've just taken Touch the photo's thumbnail, to the left of Touch...
Photos and videos Record videos Record a video Open the camera: • Touch • Or, press the Power button twice quickly. • On the lock screen, swipe left. Touch Video to switch to video mode. If needed, adjust settings: • To record a selfie video, touch •...
Photos and videos Adjust photography settings Before you take a photo, you can adjust settings to get the best photo for your situation. Use a timer Tip: Use a tabletop tripod to stabilize the phone when taking timed shots. If you're taking a selfie, touch Touch >...
Page 109
Photos and videos Your camera is set to auto, but if you experience issues, change the setting: On the viewfinder, touch > Anti-flicker. Select a frequency. Use beauty filter Your camera includes a filter that can: • Soften and even skin tone •...
Photos and videos Touch Photo size. Select size to use for new photos: • To display pictures that fill your HDTV or widescreen monitor without cropping, use 16:9 widescreen mode. • To print 5"x7" or 8"x10" photos, use 4:3 standard mode. •...
Photos and videos Go to Settings > System > Gestures. Touch Jump to camera and turn it on Delete photos and videos You can delete photos and videos: • Just from your phone’s storage. • From both your phone’s storage and your Google account backup Tip: Keep the photos but free your phone storage.
Photos and videos If you don’t back up photos to your Google account, to maximize use of your phone’s internal storage space, there’s no undo. Once you delete something from your phone’s storage, it’s gone. You can try using a third-party app to recover recently deleted photos or videos.
Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To search for photos or videos: Open the Photos app. In the search box, type a search term, such as a location or person's name. Make sure back up and sync is on.
Photos and videos : Find, share, upload Folder Type of photo/video DCIM Taken with Camera app Pictures/PhotosEditor Your edited photos. Also check DCIM for edited photos. Pictures/Screenshots Screenshots Pictures/[app] Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth.
Page 115
Photos and videos : Find, share, upload • Whether you want to share on the internet or from device-to-device • Length of availability for sharing Ways to share Method Description Message Good for: (MMS) • Sharing one photo or a low-resolution video. •...
Photos and videos : Find, share, upload • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely. • Upload over Wi-Fi to prevent cellular data charges. Learn how Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers.
Page 117
Photos and videos : Find, share, upload Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.
Music Listen to radio Listen to FM stations Your phone uses wired headphones (any brand) to automatically tune to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Open the FM Radio app. Plug headphones into your phone and touch to turn the radio on.
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Music Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices. To transfer music files, the music must be stored on the device. Send files over Bluetooth To send music files stored on your phone: Pair your phone with the device receiving the music.
Page 121
Music Change the USB connection type to allow MIDI connection: Swipe down from the top of your home screen and touch the Charging this device via USB notification. Touch MIDI.
Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Weaker chargers take longer to charge the phone, and if you use the phone while charging, may not charge it at all.
Battery • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.
Page 124
Battery When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off To turn Battery Saver on at any time, open quick settings and touch To turn Battery Saver on automatically when your battery's charge is below a specified level: Open quick settings, then touch &...
Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.
Storage Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app. Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: •...
Page 127
Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card To move apps to your SD card: Make sure it is formatted as internal storage. Go to Settings >...
Storage To insert the card into another device (computer, projector, etc.) that uses different card dimensions, you may need the adapter that came with your card. See device manufacturer's instructions for the type of adapter required and insertion instructions. Erase SD card Go to Settings >...
Storage • Books, movies, or other content that you buy from Play Store and save for offline viewing • Other files or images you download from the web When the file has finished downloading, you'll see in the status bar. Touch the notification to open the file in the appropriate app.
Storage After you’ve uploaded your music, you can listen to it: • On your computer by visiting www.google.com/music • On your phone with the Play Music Upload photos and videos Back up automatically Open the Photos app. Touch > Settings > Back up & sync. Turn Back up &...
Page 131
Storage Touch > Align your phone over the document to scan and touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. • Touch to reset the scanner (deletes current unsaved scan). •...
Network and internet Connect with Wi‑Fi Connect to Wi‑Fi network Some Wi‑Fi networks are open and you can simply connect for internet access. Other Wi‑Fi networks are secure and require you to enter a password. Contact the Wi-Fi network's owner for the password. To search for and connect with available Wi‑Fi networks: Open quick...
Network and internet Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications. Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth).
Network and internet Go to Settings > Network & internet > Data usage. Or, open quick settings, then touch & hold Touch Data Saver and turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data. Tip: The first time you turn Data Saver on, is added to quick...
Page 135
Network and internet Set up Wi‑Fi hotspot Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and do any: •...
Network and internet View or change hotspot password Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot. Touch Advanced > Hotspot password to see the current password. To change the password, type over the current password. Note: Although you can turn off passwords for your hotspot, keeping a password prevents unauthorized usage of your cellular data.
Page 137
Network and internet Go to Settings > Network & internet. Touch Advanced > VPN. If prompted, set a screen lock PIN or password. Touch Choose the type of VPN and enter settings from the network administrator. To always remain connected to the VPN, check Always-on VPN. Touch SAVE.
Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...
Connected devices Touch Advanced > Wi-Fi Direct. You'll see a list of Wi-Fi Direct devices that are within range and compatible. Touch the device’s name to connect. Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...
Connected devices Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone. For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV. Fix a problem If you can't cast: •...
Connected devices On your computer, open File Explorer, click the name of your phone, and navigate to its internal storage or SD card. If you selected PTP when you connected the phone, in File Explorer choose whether to import pictures and videos automatically or manually.
Page 143
Connected devices Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network. •...
Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
Page 146
Other settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then touch Notifications for each app and adjust behavior. Change notification sound To change the sound for all app notifications: Go to Settings >...
Other settings : Apps & notifications Touch > Notifications. Touch the category for checkmarked notifications, then touch Advanced and turn Override Do Not Disturb Control lock screen notifications If you've set a pattern, PIN or password, you can prevent lock screen notifications from revealing private information.
Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings >...
Other settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. When Night Display is adjusting colors, you'll see in the status bar.
Other settings : Display • Your keyboard (Learn how.) • Individual apps, like Messages and Phone (Open the app, touch or , and look for light/dark settings.) Change screen timeout Change when your phone goes to sleep Go to Settings >...
Other settings : Security & location About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN, or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted place...
Other settings : Security & location If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps. Set up lost phone features Find My Device allows you to remotely locate, lock, and erase your phone. To remotely locate your phone, location services must be on.
Other settings : Security & location : Lock and unlock phone Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone.
Other settings : Security & location : Lock and unlock phone Go to Settings > Security & location > Lock screen preferences. Turn Show lockdown option on To use it: Touch & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen.
Other settings : Security & location : Lock and unlock phone Touch Security & location > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services. In the Google Search widget on your home screen, search for “Google Play services”, then touch the app to open it in Google Play.
Other settings : Security & location : Lock and unlock phone Unlock your phone Show your face to the lock screen. appears when the phone is looking for your face. When it recognizes you, it unlocks and displays Swipe If it doesn't recognize you, it stays locked and displays one of these icons. Icon How to unlock Use your password, PIN, or pattern Use the fingerprint sensor...
Other settings : Security & location : Lock and unlock phone Go to Settings. Touch Security & location > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services. In the Google Search widget on your home screen, search for “Google Play services”, then touch the app to open it.
Other settings : Security & location : Lock and unlock phone Unlock with voice commands Set up voice authentication If you use “OK, Google” for voice commands, you can use Smart Lock to unlock your phone when it recognizes your voice. Make sure you have set a screen lock.
Page 159
Other settings : Security & location Touch Fingerprint. Follow the onscreen instructions to scan your fingerprint using the sensor on the back of your phone. Fingerprints are stored securely on the phone. Add more fingerprints Keep in mind that: • If multiple users share the phone, users should add their fingerprints from within their...
Other settings : Security & location • When you go to Settings > Security & location > Fingerprint • When the sensor can’t read the fingerprint Fix a problem Problem: Sometimes the sensor can’t read my fingerprints. Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor.
Other settings : Security & location Tip: To add a Location tile to quick settings, open quick settings. Touch . Then drag the Location tile where you want it. Review apps using your location To see which apps have recently accessed your location: Go to Settings >...
Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.
Other settings : Accounts Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Sync accounts and apps About syncing You can manage how apps connected to your...
Other settings : Accounts Manage information in your Google account Google collects information from you to provide personalized services and tailored content, as outlined in the Google Privacy Policy. You can review, delete, and control the information Google collects about you. Learn more from Google about: •...
Other settings : System Set up emergency information You can set up emergency information, such as your emergency contact, and medical information, such as your blood type. First responders or other people can view this information from your lock screen. To set up your emergency information: Go to Settings...
Other settings : System Customize the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings. Change how keyboard looks To change the background color of your keyboard: Go to Settings >...
Other settings : System Limit or turn off suggestions Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard > Text correction. Adjust settings: • If you don’t want predictions based on your previous word, turn Next-word suggestions off .
Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.
Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
Page 174
Fix a problem : Hardware issues Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
Page 175
Fix a problem : Hardware issues Check for errors with a USB SD card reader connected to a Windows computer: Insert the card into a USB card reader. Open My Computer, right-click on the SD card, and select Properties > Service > Check disk for errors. Depending on the size of your card and usage, this process could take up to an hour.
Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Fix a problem : Call and SIM issues Check if a software update is available for your phone. Reset the phone. Phone doesn’t ring or ring loud enough Check your volume setting. Look for in your status bar. If you see it: •...
Page 178
Fix a problem : Call and SIM issues Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on. safe mode to see if apps you installed are causing the issue and uninstall as needed.
Page 179
Fix a problem : Call and SIM issues Turn off Voice Match. Open the Google app. Touch More > Settings > Voice > Voice Match. Turn Access with Voice Match off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.
Fix a problem : Battery issues Charging problems If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off. To check if a third-party app you installed is automatically turning Bluetooth on, use safe mode to identify the...
Page 182
Fix a problem : Bluetooth, Wi-Fi, USB issues Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls. Check that Phone audio is on: Go to Settings and touch Bluetooth.
Fix a problem : Bluetooth, Wi-Fi, USB issues If that doesn't fix it, follow the steps for specific problems in the sections above. Wi-Fi problems After each troubleshooting step, check to see if the issue is fixed. Can't connect to a network When you enter the password to connect:...
Fix a problem : Bluetooth, Wi-Fi, USB issues Disconnect and then reconnect: Turn off the connection from your device. Turn off the phone's hotspot. Restart your device. Wait for 1 minute, then turn on and enable the hotspot on your phone. Reconnect the device.
Fix a problem : Account and sign-in issues Forgot unlock code If you've forgotten your PIN, pattern, or password for unlocking your screen, you'll need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 186
Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Fix a problem : App issues Problems with Gmail For help with Gmail, read Google's troubleshooting information. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or >...
Fix a problem : App issues If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone, your phone number may still be associated with iMessaging. You need to deregister your account. Contact your carrier.
Page 190
Fix a problem : App issues • Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital photo. If you use zoom during the shot itself, pixelation will be more evident. • If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works best for outdoor shots;...
Page 191
Fix a problem : App issues Check which apps have permission to access the camera. Settings > Apps & notifications > Advanced > App permissions > Camera Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don’t use.
Motorola provides these updates to most phones on a regular basis. • Android OS updates, which are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligibley for security updates, see software update website for your country.
Fix a problem : Maintenance procedures Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. Touch RESET SETTINGS. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again. Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition.
Fix a problem : Maintenance procedures External reset If you can’t access Settings, do an external reset. Charge your battery 30% or more. Turn off the phone. Press and hold the Volume Down button and the Power button at the same time until the phone turns on. Press the Volume Down button until you see Recovery mode.