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When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
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Introduction Symbols Explanation Symbols Explanation Disconnect the connector. Connect the power cable. Connect the connector. Disconnect the power cable. Remove the cable/wire from the Turn on the power. cable guide or wire saddle. Install the cable/wire to the cable Turn off the power. guide or wire saddle.
Contents Contents Safety Precautions....................1 Laser Safety............................2 How to Handle the Laser Scanner Unit....................2 Toner Safety............................2 About Toner............................2 Handling Adhered Toner........................2 Notes When Handling a Lithium Battery..................... 3 Notes on Assembly/Disassembly......................3 1. Product Overview.....................4 Product Lineups..........................5 Main unit.............................. 5 Options..............................
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Contents Energy Saving Function........................33 Embedded RDS..........................34 Product Overview..........................34 Service cautions..........................34 E-RDS Setup............................35 FAQ..............................37 Troubleshooting..........................39 Error code and strings......................... 40 Setting Information Export/Import Function (DCM)................44 Function Overview..........................44 Specifications............................. 46 Limitations............................47 Procedure for Exporting/Importing Service Mode Setting Information............49 List of Items Which Can Be Imported....................56 3.
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Contents Removing the Main Drive Unit......................91 Removing the Duplex Drive Unit......................93 Removing the Cassette Pickup Solenoid....................93 Removing the Multi-purpose Solenoid....................94 Removing the Duplex Reversal Solenoid....................94 Removing the Wireless LAN PCB......................95 Laser Exposure System........................96 Removing the Laser Scanner Unit......................96 Image Forming System........................
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Contents APPENDICES....................154 Service Tools...........................155 Special Tools............................ 155 Solvents and Oil List..........................155 General Circuit Diagram........................156 Print Sequence..........................157 Backup Data............................158 Soft Counter Specifications......................160...
Safety Precautions Laser Safety Since radiation emitted inside the machine is completely confined within protective housings and external covers, the laser beam cannot escape from the machine during any phase of user operation. Therefore this machine is classified in Class 1 laser products that are regarded as safe during normal use according to International Standard IEC60825-1.
Safety Precautions Notes When Handling a Lithium Battery CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. The following warnings are given to comply with Safety Principles (EN60950-1). CAUTION: Wenn mit dem falschen Typ ausgewechselt, besteht Explosionsgefahr.
1. Product Overview Features Features 1. Small and high-speed printer The printer is compact size that realizes print speed of approximately 33 pages per minute. 2. Automatic duplex print Automatic two-sided printing is available with standard equipped duplex unit. 3. High-volume continuous printing In addition to the standard equipped universal cassette (holds up to 250 sheets of 80g/m2 paper) and Multi-purpose tray (holds up to 50 sheets of 80g/m2 paper), the printer supports optional paper feeder (holds up to 500 sheets of 80g/m2 paper) for a total capacity of 800 sheets.
1. Product Overview Product Specifications Item Specification/function Installation Format Desktop type page printer Photosensitive Element OPC drum Exposure Principle Laser beam method Development Principle Jumping development Transfer Principle Roller transfer Separation Principle Self stripping Cassette Feed Principle Separate design Multi Purpose Tray Principle Pad separation Drum Cleaning Principle Rubber blade cleaning...
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1. Product Overview Item Specification/function Noise LwAd (declared A-weighted sound power level (1 B = 10 dB)) (measured in accordance with During standby: Inaudible ISO 7779, declared noise emission in accordance with During printing: 6.8 B or less ISO 9296) LpAm (declared A-weighted sound pressure level (bystander position)) During standby: Inaudible During printing: 54 dB...
2. Technology Basic Operation Function Structure The function structure of the printer contains the following five systems: • Engine control system • Laser scanner system • Image-formation system • Media feed system • Option LASER SCANNER SYSTEM IMAGE-FORMATION SYSTEM ENGINE CONTROL SYSTEM MEDIA FEED SYSTEM OPTION...
2. Technology Sequence of Operation Outline The operation sequence is controlled by the DC Controller in the engine control system. Operations for each period of a print operation from the machine is turned on until the motor stops rotating are described below. Period Duration Operation...
2. Technology Laser Exposure System Outline The laser exposure system forms a latent image on the photosensitive drum according to the VIDEO signalssent from the Main Controller. The main components of the laser scanner are the laser unit and the scanner motor unit, which arecontrolled by the signals sent from the DC controller.
2. Technology Image Formation System Outline The image formation system forms a toner image on print media. The following are the main components of the image formation system: • Cartridge • Transfer roller • Fixing unit • Laser scanner\ The DC controller controls the laser scanner and high-voltage power supply to form the toner imageon the photosensitive drum. The image is transferred to the print media and fixed.
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2. Technology Media path Latent image formation Direction of 2. Laser-beam exposure the drum rotation Block Step Developing 1. Primary charging 3. Developing Drum cleaning 7. Drum cleaning Delivery 6. Fixing 5. Separation 4.Transfer Pickup Transfer Fixing ■ Latent image formation block During the two steps that comprise this block, an invisible latent image is formed on the photosensitivedrum.
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2. Technology Blade Developing rolle Exposed Unexposed area area Exposed Unexposed Developing bias area area Photosensitive drum ■ Transfer block During the two steps that comprise this block, a toner image on the photosensitive drum is transferred to the print media. Step 4: Transfer The transfer bias is applied to the transfer roller to charge the print media positive.
2. Technology Step 6: Fixing The printer uses an on-demand fixing method. The toner image is permanently affixed to the print media by heat and pressure. The fixing bias is applied to the fixing film to improve image quality. Fixing film Fixing heater Toner Media...
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2. Technology Engine controller High-voltage Fixing unit DC controller power supply Fixing film Pressure roller Cartridge Primary charging Primary charging roller bias circuit Developing roller Developing Photosensitive bias circuit drum Transfer roller Transfer bias circuit...
2. Technology Fixing System Outline The fixing/delivery unit fixes the toner onto a print paper and delivers it to the delivery tray. The operation of the fixing/delivery unit is explained in the following. 1. The print paper fed from the pick-up/feed unit is fused the toner by the fixing film and the pressure roller. 2.
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2. Technology The Figure below shows the configuration of the fixing control circuit. Fixing film Pressure roller FIXING TEMPERA TURE signal FIXNG HEATER CONTROL signal Fixing heater Fixing heater DC controller safety circuit control circuit Fixing control circuit Low-voltage power supply unit Engine controller •...
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2. Technology Engine controller Low-voltage power supply DC controller Fixing control circuit Frequency FREQSNS detection circuit Fixing heater FSRD +24V control circuit Relay RLYD control circuit RL101 Fixing heater FSRTH safety circuit Fixing film unit H1: Fixing heater Pressure roller TP1: Thermoswitch TH1: Thermistor Fixing unit...
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2. Technology ■ Failure detection The DC controller determines a fixing unit failure, makes the FIXING HEATER CONTROL signal inactive, releases the relay to interrupt power supply to the fixing heater and notifies the Main Controller of a failure state when it encounters the following conditions: 1.
2. Technology Pickup Feeding System Outline The pickup feeding system picks up, feeds and delivers the print media. It consists of several types of rollers. The duplex feed unit in the duplex model reverses and refeeds the print media to print on both sides of media. The media path is shown below.
2. Technology Electrical component Signal TOP Sensor PS912 TOP Signal Cassette Media Presence Sensor PS914 Cassette Media Presence Signal Multi-purpose Tray Presence Sensor PS915 Multi-purpose Tray Media Presence Signal Fixing Delivery Sensor PS916 Fixing Delivery Signal Duplex Reverse Sensor PS917 Duplex Reverse Signal FD Tray Media Full Sensor PS918...
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2. Technology ■ Delivery Delay Jam When the Fixing Delivery Sensor (PS916) cannot detect the leading edge of paper after the specified time has passed since the TOP Sensor (PS912) detected the leading edge of paper, it is judged as a delivery delay jam. ■...
2. Technology Controller System Outline The controller system controls all the other systems according to commands from the Main Controller. The controller system contains the following components: • DC controller • Low-voltage power supply • High-voltage power supply Block diagram of the controller system is shown below. ENGINE CONTROL SYSTEM LASER SCANNER SYSTEM...
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2. Technology Engine controller AC input Low-voltage Motor power supply Fixing unit Solenoid DC controller Photointerrupter Transfer roller High-voltage power supply Switch Cartridge Option Laser scanner unit Main controller Operation panel Symbol for component Component Main Fan Motor Main Motor Solenoid Multi-purpose Tray Pickup Solenoid Cassette Pickup Solenoid...
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2. Technology Description Driving part Failure detection Main Motor Roller in the printer and rollers in the paper feeder ■ Fan control The printer has one fan for preventing a temperature rising inside the printer. Arrangement of fan motor and the specifications are shown below. Description Cooling area Type...
2. Technology ■ Failure Detection Failure Point Error Code Cause of Failure Main Motor E014 In the case that the speed of motor does not reach the specified speed after the specified time has passed since the startup of the Main Motor.
2. Technology ■ Safety For user and service technician's safety, the printer has a function to interrupt 24V power supply to the fixing unit and the high- voltage power supply unit. The door switch is turned off and 24V stops under the following condition: •...
2. Technology Embedded RDS Product Overview ■ Overview Embedded RDS (hereinafter referred to as E-RDS) is a monitoring program that runs on the host machine. When the monitoring option is enabled by making the setting on this machine, information such as the status change of the machine, counter information, and failure information are collected.
2. Technology E-RDS Setup ■ Confirmation and preparation in advance To monitor this machine with e-Maintenance/ imageWARE Remote, the following settings are required. ● Advance preparations The following network-related information needs to be obtained from the user's system administrator in advance. Information item 1 IP address settings •...
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2. Technology 4. Press the numeric key [1] on the control panel (the setting value is changed to 1) and touch the [Apply]. CAUTION: The following settings i.e. RGW-PORT in Service mode must not be change unless there are specific instructions to do so. Changing these values will cause error in communication with UGW.
2. Technology 2. Select [COPIER] > [FUNCTION] > [MISC-P] > [ERDS-LOG] and touch the [Yes]. Output sample Q: In what case does a communication test with UGW fail? Ans. The following cases can be considered in the becoming "NG" case. •...
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2. Technology Q: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed. Can E- RDS adopt with Microsoft ISA? Ans. E-RDS must comply with "Basic" while "Integrated" authentication is used for Microsoft ISA (as default); therefore, authentication with E-RDS is available if you change the setting to "Basic"...
2. Technology Q: After the setting for E-RDS was made, the IP address of the host machine was changed. In that case, is it necessary to execute COM-TEST again? Ans. It is not necessary to execute COM-TEST again because the IP address used by E-RDS is automatically changed. However, it is necessary to turn OFF and then ON the main power of this machine to reflect the change in the setting of the IP address.
2. Technology 2. Check the E-RDS setting values. • Check the communication error log from COM-LOG. • Check whether RGW-ADR or RGW-PORT settings has changed. If RGW-ADR or RGW-PORT settings has changed, restore initial values. For initial values, see “Service cautions” on page Symptom: Registration information of the E-RDS machine was deleted from the device information on Web Portal, and then registered again.
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2. Technology Code Character strings Cause Remedy 0xxx 0003 Server schedule is not exist Blank schedule data have been Perform and complete a communication test received from UGW. (COM-TEST). 0xxx 0003 Communication test is not per- Communication test has not Perform and complete a communication test formed completed.
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2. Technology Code Character strings Cause Remedy 8xxx 2002 URL server specified is illegal A URL different to that specified Check that the value of URL of UGW (RGW- by the UGW has been set. ADR) is https://a01.ugwdevice.net/ugw/agen- tif010. 8xxx 2003 Network is not ready, try later Communication attempted with- Check the network connection, as per the initial out confirming network connec-...
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2. Technology Code Character strings Cause Remedy 8xxx 2047 Server response time out Due to network congestion, etc., If this error occurs when the communication the response from UGW does not test is being run or Service Browser is being set, come within the specified time.
2. Technology Setting Information Export/Import Function (DCM) Function Overview This function (DCM: Device Configuration Management) is used to export/import setting value information in the host machine as a file (DCM file). The following setting information is exported/imported. • Setting information of [Settings/ Registration] •...
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2. Technology ● Export from and Import to a Different Device of the Same Model (Case B) In this use case, the exported setting information is copied to a different device of the same model. This enables efficient installation in the case of installing multiple devices of the same model at a time (for example, kitting). Import Export A different machine...
2. Technology ■ Compatibility ● Compatibility of DCM Files Compatibility of DCM files differs depending on the export/import method as shown below. Exported from Imported to iR series not supporting iR series supporting DCM iR-ADV series Remote UI Via DCM Plug-in Remote UI/USB DCM Plug-in Remote UI/ USB iR series not supporting...
2. Technology ● Encryption Password • It is necessary to set a password during the export process because data such as the password of the address book set by the user are encrypted when the DCM file is exported/imported. • The password must consist of 32 or less ASCII characters. A password exceeding 32 characters cannot be entered. •...
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2. Technology Even when a setting value has been changed by corrective processing, the import process is treated as successful. Examples are shown below. Please note that the following cases are just examples, and how each item is processed by corrective processing varies depending on the initial settings and the service mode settings.
2. Technology ■ Power Supply Control When power discontinuity occurs during export or import, the following behavior occurs. • The import process that had been performed before the power discontinuity remains reflected, and the data is not rolled back. • When power discontinuity occurs during an export process, export is not executed. Moreover, since the import/export history is not retained in the host machine, no records remain.
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2. Technology 1. Press the [Reset] ( )key. 2. Press the [Status Monitor] ( )key. 3. Tap "Device Status". 4. Tap "Remove Memory Media". Wait until the message "The memory media can be safely removed." is displayed. 5. Remove the USB flash drive. CAUTION: When exporting setting information using the [Settings/Registration] menu, if a USB flash drive is not connected, a message prompting the user to connect a USB flash drive will appear and the process cannot be executed.On the other hand, when...
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2. Technology Setting information can be exported by remote control by following the procedure shown below. Since the information can be output only to a USB flash drive connected to the host machine, this is not strictly remote operation. The following USB flash drives can be used for export/import. •...
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2. Technology 3. Enter service mode, and execute the following service mode. • COPIER > FUNCTION > SYSTEM > IMPORT SERVICE MODE DISPLAY COPIER PANEL-UP CLEAR FEEDER ADJUST LOGWRITE MISC-R FUNCTION IMPORT MISC-P TESTMODE OPTION EXPORT SYSTEM COUNTER VIFFNC SPLMAN 4.
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2. Technology 3. Click [Settings/Registration]. 4. Click[Import/Export] > [Import]. 5. Specify the settings for Importing, and click [Start Import]. Enter the encryption password and click [Start Import]. The menu options data will be Imported. [Browse..]button Click to select the file to import. Decryption Password Enter up to 32 alphanumeric characters for the password that was set when the file was exported.
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2. Technology 8. Restart the host machine, enter service mode, and then check that the setting information is reflected. 9. Enter service mode, and set the following item to "0". • COPIER > OPRION > USER > SMD-EXPT NOTE: The [SMD-EXPT] setting can be specified either from the Control Panel or from the remote UI. ●...
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2. Technology 3. Click [Settings/ Registration]. 4. Click[Import/Export] > [Export]. 5. Specify the settings for exporting, and click [Start Exporting]. Enter the encryption password and click [Start Exporting]. The menu options data will be exported. Address Book Select the check box to export the Address Book data. Settings/ Registration Select the check box to export the setting data of the menu options.
2. Technology 7. Enter service mode, and set the following item to "0". • COPIER > OPRION > USER > SMD-EXPT NOTE: The [SMD-EXPT] setting can be specified either from the Control Panel or from the remote UI. List of Items Which Can Be Imported The following shows the items to be imported for this model.
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2. Technology Layer1 Layer2 Layer3 Layer4 Layer5 Case1 Case2 Case3 Department ID Manage- Department ID Man- ment agement Registering/Editing Department ID and Blocking Jobs When Department ID Is Unknown Network Settings TCP/IP Settings IPv4 Set- IP Address Set- tings tings Auto Acquire AutoIP IP Address...
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2. Technology Layer1 Layer2 Layer3 Layer4 Layer5 Case1 Case2 Case3 Network Settings TCP/IP Settings IPv6 Set- DNS Settings Domain Name tings DNS Dynamic Update Interval mDNS Settings Use Same mDNS Name as IPv4 mDNS Name DHCP Option Acquire DNS Settings Server Address (option23) Acquire Domain...
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2. Technology Layer1 Layer2 Layer3 Case1 Case2 Case3 Memory Media Print Change Default Set- Settings tings File Sort Default Set- tings File Name Display Format Default Display Set- tings Printer Settings Printer Settings Action When Free Paper Size Mismatch Copies 2-Sided Printing Paper Size Override Print Quality...
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2. Technology Layer1 Layer2 Layer3 Layer4 Case A Case B Case C COPIER FUNCTION SPLMAN SPL68676 COPIER FUNCTION SPLMAN SPL68677 COPIER FUNCTION SPLMAN SPL25607 COPIER FUNCTION SPLMAN SPL93822 COPIER FUNCTION SPLMAN SPL78788 COPIER FUNCTION SPLMAN SPL00171 COPIER FUNCTION SPLMAN SPL84194 COPIER FUNCTION INSTALL...
3. Periodical Service Cleaning Cleaning at Service Visit Follow the procedure blow when cleaning the printer during service visit. Component Cleaning Method Pickup Roller / Sepalation Pad Wipe With A Lint-free Cloth. Registration Roller / Registration Wipe With A Lint-Free Cloth. Arm Unit Transfer Guide Unit Wipe With A Soft and Dry Flannel Cloth.
4. Disassembly/Assembly Outline This chapter describes disassembly and reassembly procedures of the printer. Note the following precautions when working on the printer. 1. CAUTION: Before disassembling or reassembling the printer, be sure to disconnect its power cord from the electrical outle. 2.
4. Disassembly/Assembly List of Main Unit [10] [11] [12] [13] Name Reference Fixing Unit “Removing the Fixing Unit” on page 98...
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4. Disassembly/Assembly Name Reference Laser Scanner Unit “Removing the Laser Scanner Unit” on page 96 Registration Unit “Removing the Registration Unit” on page 97 Multi-purpose Separation Pad “Removing the Multi-purpose Separation Pad” on page 101 Multi-purpose Pickup Roller “Removing the Multi-purpose Pickup Roller” on page 101 Transfer Roller “Removing the Transfer Roller”...
4. Disassembly/Assembly Motor / Fan Name Main Units Reference Main Motor “Removing the Main Motor” on page 91 Scanner Motor Laser Scanner Unit “Removing the Laser Scanner Unit” on page 96 Main Fan “Removing the Main Fan” on page 91 Solenoid Name Main Units...
4. Disassembly/Assembly Name Main Units Reference Cassette Pickup Solenoid Main Drive Unit “Removing the Cassette Pickup Solenoid” on page Duplex Reversal Solenoid “Removing the Duplex Reversal Solenoid” on page Heater / Thermo Switch / Thermistor / Switch SW1001 SW301 Name Main Units Reference Fixing Heater...
4. Disassembly/Assembly [11] [10] Name Main Units Reference Control Panel Relay PCB Control Panel Laser Driver PCB Laser Scanner Unit Control Panel PCB Control Panel NFC PCB Control Panel Connecting PCB All-night power PCB Power Supply PCB Engine Controller PCB Sleep Interface PCB [10] Main Controller PCB...
4. Disassembly/Assembly 2. Press Release Button [2] and open Cartridge Door External Cover, Internal Cover Unit [3]. Removing the Left Cover 1. Remove Cassette [1]. 2. Press Release Button [2] and open Cartridge Door Unit [3]. 3. Release the 6 claws [1] and remove the Right Cover [2] while opening it in the direction of the arrow.
4. Disassembly/Assembly 4. Remove Rear Cover Unit [1] together with Duplex Removing the Rear Cover Feed Unit [2]. Unit / Duplex Feed Unit • 2 Boss [3] ■ Preparations 1. Remove Cassette. 2. Remove Right Cover.“Removing the Right Cover” on page 80 3.
4. Disassembly/Assembly ■ Procedure Removing the Upper Cover Unit 1. Remove Upper Cover Unit [1]. • 7 Connector[2] ■ Preparations • 3 Wire Saddles [3] • Edge Sddles [4] • 3 Screws [5] 1. Remove Right Cover.“Removing the Right Cover” •...
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4. Disassembly/Assembly ■ Procedure 1. Close Front Cover [1] and remove Link arm [2]. • 2 Tab [3] 2. Remove Cartridge Cover Unit [1]. • 2 Screw [2]...
4. Disassembly/Assembly 3. Remove Main Controller Board [1]. CAUTION: • 4 Screws [2] Note that the following data is not cleared. • 1 Edge Sddles [3] • Service counter 3. Turn OFF and then ON the main power. 4. Operate according to the instruction on the screen since the initial installation mode is activated.
4. Disassembly/Assembly Remove the Power Supply Removing the Engine Controller Board ■ Preparations ■ Preparations 1. Remove Left Cover.“Removing the Left Cover” on 1. Remove Left Cover.“Removing the Left Cover” on page 80 page 80 2. Remove Right Cover.“Removing the Right Cover” 2.
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4. Disassembly/Assembly 5. Remove Controller Box[1] 7. Disengage 2 latch [1] on left and right side of frame, and move Engine Controller Board [2] downwards. • 5 connectors [2] • 2 Wire Saddle [3] • Harness guide [4] • 5 Screw [5] CAUTION: Points to Note when Removing the Controller Box: A washer is attached to the screw, so be careful not to...
4. Disassembly/Assembly ■ Procedure Removing the Control Panel Unit 1. Remove the Control Panel Unit [1] from the Upper Cover Unit. ■ Preparations • 4 Screw [2] 1. Remove Right Cover.“Removing the Right Cover” on page 80 2. Remove Left Cover.“Removing the Left Cover”...
4. Disassembly/Assembly 2. Remove Main Fan [2]. Removing the Main Motor • 1 Connector [3] • 2 screws [4] ■ Preparations 1. Remove Left Cover.“Removing the Left Cover” on page 80 2. Remove Right Cover.“Removing the Right Cover” on page 80 3.
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4. Disassembly/Assembly ■ Procedure 5. Remove Link Arm [6]. 1. Remove the Harnesses [1]. • 2 harness guide [2] • 5 Connectors [3] 6. Remove Power Supply PCB Unit • 2 Connector [1] • 1 Wire Saddle [2] 2. Remove Gear[1] 7.
4. Disassembly/Assembly 9. Remove Main Drive Unit [1]. ■ Procedure • 4 Screw [2] 1. Remove Duplex Drive Unit [1]. • 3 Screw [2] CAUTION: Be sure to install the black gear[2] to the side where a CAUTION: left-direction arrow[1] is marked. The main drive gears are not fastened to the metal plate.
4. Disassembly/Assembly Removing the Wireless LAN ■ Preparations 1. Remove Left Cover.“Removing the Left Cover” on page 80 ■ Procedures 1. Remove the Wireless LAN PCB [1]. • 1 Connector[2] • 1 Screws [3] • 1 Edge Sddles [4]...
4. Disassembly/Assembly Laser Exposure System Removing the Laser Scanner Unit ■ Preparations 1. Remove Right Cover.“Removing the Right Cover” on page 80 2. Remove Left Cover.“Removing the Left Cover” on page 80 3. Remove Rear Cover Unit.“Removing the Rear Cover Unit / Duplex Feed Unit”...
4. Disassembly/Assembly 2. Remove 3 gears. Fixing System Removing the Fixing Unit ■ Preparations 1. Remove Left Cover.“Removing the Left Cover” on page 80 2. Remove Right Cover.“Removing the Right Cover” on page 80 3. Remove Rear Cover Unit.“Removing the Rear Cover Unit / Duplex Feed Unit”...
4. Disassembly/Assembly 4. Remove Cassette Pickup Roller [1] in arrow Paper Pickup/Transport/ direction. Output System Removing the Cassette Pickup Roller CAUTION: Do not touch the surface of the Cassette Pickup Roller when removing or mounting it. 1. Remove Cassette. 2. Lift Lever [1] and move Duplex Feed Unit [2] downwards.
4. Disassembly/Assembly 2. Remove Cassette Separation Pad [1]. 3. Open pickup roller holder [2] and remove Multi- purpose Pickup Roller [3]. • 2 Screw [2] Removing the Multi-purpose Pickup Roller CAUTION: Do not touch the surface of the Multi-purpose Pickup Roller when removing or mounting it.
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4. Disassembly/Assembly 3. Press Release Button and open Front Cover Unit [1]. • Remove Multi-purpose Separation Pad [2].
5. Troubleshooting Trouble Shooting Test Pages Printing test pages helps determine if the printer is functioning. CAUTION: There are two types of test pages: engine-test page and Main Controller-test page. Print a test page to make sure the printer engine and the Main Controller are functioning. ■...
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5. Troubleshooting TYPE Test chart type image check item Halftone Transfer failure, Black line, White line, Margin Solid black Transfer failure, White line, Margin Solid white Fogging 17 gradations Tone confirmation Thin horizontal line Feed confirmation Pascal correction Tone confirmation Chart128 Tone confirmation ■...
5. Troubleshooting 3. The settings for test print can be changed in the following service mode. If the settings are not changed, a test print will be executed with the default values of service mode settings. Item Description Default value TESTMODE >...
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5. Troubleshooting 4. When the tip of the paper comes out to Output tray, Open a Front cover and make the door opening jam. Close Flont cover immediately. (To make it a pressurization state) Wait for about 20 seconds. Open Flont cover and take out jam papter. 5.
5. Troubleshooting Version Upgrade Overview This machine supports the following two methods for upgrading the firmware. 1. User Support Tool (UST) 2. Via Internet ■ Checking the Version In order to check the model name and the version, it is necessary to following procedure. 1.
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5. Troubleshooting • PC • Compatible to the selected • OSMemory (RAM): 128MB or more free space • Hard Disk: 100MB or more free space • Display: 640x480 pixels or more in resolution, 256 tones or more • With USB ports •...
5. Troubleshooting 8. Click [OK] button when download is completed. Reboot a device. Please reboot a device. CAUTION: When the Control Panel still shows the download screen even after the host machine is restarted, the internal firmware update has not been completed. Leave it as is for 10 minutes or more and press the Stop button. 9.
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5. Troubleshooting Error message The timing of oc- Remedy currence If update (writing) of 1. Update the firmware again using UST. ***DOWNLOAD MODE*** the firmware has FAILED TO UPDATE ended in failure: ***DOWNLOAD MODE*** If the update of the UPDATE IS COMPLETE firmware is successful...
5. Troubleshooting Corrective Actions Image Defects ■ Light print Image is light in entire page Cause Solution 1) Print density is not adjusted properly Adjust the print density. Open the Cartridge Cover Unit during a print operation and remove the cartridge. Open the Photosensitive Drum shield of the cartridge to check the toner image on the drum surface.
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5. Troubleshooting ■ Completely blank No image prints Cause Solution 1) The Laser Shutter open/close projection part of the cartridge is Replace the cartridge. damaged 2) The Laser Shutter Arm and Laser Shutter are malfunctioning or If the Laser Shutter Arm or Laser Shutter does not move smoothly damaged or if the part is damaged, replace any defective parts.
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5. Troubleshooting Cause Solution 4) The High-Voltage Power Supply is defective Replace the Engine Controller. ■ Dirt on back The back of page is dirty Cause Solution 1) The print media is dirty Replace the print media to new one. Advice the customer on how to store the print media.
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5. Troubleshooting ■ Dirt on front The front of page is dirty. Cause Solution 1) The print media is dirty Replace the print media to new one. Advice the customer on how to store the print media. 2) Dirt on leading edge of image (Multi-purpose Tray Pickup Roller) Clean the Multi-purpose Tray Pickup Roller. If the dirt does not come off, replace the roller.
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5. Troubleshooting Cause Solution 1) Scratches on the circumference of the Photosensitive Drum Replace the cartridge. 2) The Developing Roller is defective Replace the cartridge. 3) Foreign substance adheres to the Laser Beam Window of the Remove foreign substance from the Laser Beam Window. printer or cartridge 4) Foreign substance adheres to the Fixing Inlet Guide or the guide Clean the Fixing Inlet Guide.
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5. Troubleshooting ■ Misformed image Image is misformed Cause Solution 1) Poor contact exists to the connectors on the Laser Scanner Unit Reconnect the connectors: J801, J802. 2) Poor contact exists to the connectors on the DC Controller Reconnect the connectors: J3, J7. 3) The Laser Scanner Unit is defective Replace the Laser Scanner Unit.
5. Troubleshooting Debug Log Function Overview The debug log is a log that analyzes the program behavior of the machine to enable developers to identify problems. This machine is embedded with a function that compiles the log of the behavior of each software module as debug log and outputs it as integrated log for analyzing problems.
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5. Troubleshooting 3. Execute the following service mode from the Control Panel or Remote UI. • COPIER > FUNCTION > SYSTEM > LOG2USB "Executing..." is displayed while log collection is executed. When it is completed, the screen shows the service mode screen again.
6. Error/Jam/Alarm Error Codes Overview This section describes codes shown in case any problem is occurred. Code type Description Reference Error code Shown for any problem occurred in the device. List of error codes Jam code This code is displayed when a jam occurs inside the machine. List of jam codes Alarm code This code is displayed when the machine's function has been partially lost.
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6. Error/Jam/Alarm E Code Detail Item Description Code E110 0000 Detection de- The Laser Scanner did not become ready although a specified period of time had passed. scription Remedy 1. Replace the Laser Scanner Unit. 2. Replace the Engine Controller PCB. E196 1000 Title...
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6. Error/Jam/Alarm E Code Detail Item Description Code E733 0000 Remedy 1. Turn OFF and then ON the main power. 2. Replace the Main Controller PCB. E744 0001 Title Invalid combination of language file versions Detection de- Mismatch of the model for which the firmware was downloaded is detected. scription Remedy Install the firmware according to the model...
6. Error/Jam/Alarm E Code Detail Item Description Code E808 0001 Detection de- Failure detection of Low Voltage Power Supply PCB scription Remedy 1. Check the connection of the Engine Controller or the connector. 2. Replace the Engine Controller PCB. JamCode PS916 PS917 PS922...
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6. Error/Jam/Alarm Alarm Code Title A. Operation / B. Cause / C. Action 85-0003 System error Contact the sales company. 85-0004 System error Auto recovery due to replacement with a new Main Controller PCB, which is a service part. 85-0005 System error Auto recovery due to replacement with a used Main Controller PCB.
7. Service Mode Service Mode Overview ■ Service Mode Menu COPIER DISPLAY VERSION MAIN BOOT LANG DEMODATA ECONT PANEL USER SPDTYPE ADJUST FEED-ADJ ADJ-MFY ADJ-MFX ADJ-MFYR ADJ-MFXR ADJ-C1Y ADJ-C1X ADJ-C1YR ADJ-C1XR ADJ-C2Y ADJ-C2X ADJ-C2YR ADJ-C2XR TOUCHCHK TOUCHCHK-R FUNCTION CLEAR SRVC-DAT COUNTER HIST ERDS-DAT...
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7. Service Mode FUNCTION > SYSTEM > IMPORT / FUNCTION > SYSTEM > EXPORT Restore: Restore backup data of the USB memory FUNCTION > SYSTEM > IMPORT / FUNCTION > SYSTEM > IMPORT Reference: • Saving Registered Data: Remote UI > Settings/Registration > Import/Export > Export •...
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7. Service Mode • Method to display the setting value of switch • On decimal display format, display is left aligned. (Comma is put every 3 digits.) • On binary display format, the most significant bit is placed at the leftmost position and the least significant bit is placed at the rightmost position.
7. Service Mode 3. PSWD-SW: 2 4. Click “Logout” to end the operation. NOTE: After login, if you close the browser without “logout”, it is recognized that you have been “logged in”. Therefore, in order to log in to service mode again, you must wait for a certain period of time (3 minutes) from the last access to make the system timeout or turn OFF/ON the power.
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7. Service Mode COPIER > ADJUST > FEED-ADJ Item Description Details To adjust the write start position in the vertical scanning direction when picking up paper from the Multi-purpose Tray. As the value is changed by 1, the leading edge margin is increased by approx. 0.001 mm. +: Leading edge margin becomes larger.
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7. Service Mode COPIER > ADJUST > FEED-ADJ Item Description Default value ±0 ADJ-C1Y Title Adjustment of the write start position in the vertical scanning direction at pickup from the Cassette Details To adjust the write start position in the vertical scanning direction at pickup from the Cassette 1. As the value is changed by 1, the leading edge margin is increased by approx.
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7. Service Mode COPIER > ADJUST > FEED-ADJ Item Description Default value ±0 ADJ-C2Y Title Adjustment of the write start position in the vertical scanning direction at pickup from the Cassette Details To adjust the write start position in the vertical scanning direction at pickup from the Cassette 2. As the value is changed by 1, the leading edge margin is increased by approx.
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7. Service Mode COPIER > ADJUST > FEED-ADJ Item Description Display/adj/set range -3048 to 3048(-0.12inch to +0.12inch) Unit 0.001mm Default value ±0 COPIER > ADJUST > PANEL Item Description TOUCHCHK Title Correction of coordinate position of Touch Panel Details To correct the coordinate on the Touch Panel. Use case When a problem occurs to the coordinate position in such a way that a position different from the one that was touched reacts.
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7. Service Mode COPIER> FUNCTION> CLEAR Item Description Details Clear/initialize the following setting information according to the location set in COPIER > OPTION > BODY > LOCALE, SIZE-LC: • User mode setting values • Service mode setting values (excluding service counter) •...
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7. Service Mode ■ SYSTEM COPIER> FUNCTION> SYSTEM Item Description PANEL-UP Title Download from USB memory (PANEL) Details To perform downloading when PANEL exists in the root directory of the USB memory. Use case At upgrade Adj/set/operate method 1. Install the USB memory. 2.
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7. Service Mode ■ SPLMAN COPIER> FUNCTION> SPLMAN Item Description SPL14159 Title Fixing of USB device ID Details To fix the USB device ID to "000000000000". Driver for each machine is installed to a PC. However, by fixing the serial number, the PC considers that any connected machine to be the same machine;...
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7. Service Mode COPIER> FUNCTION> SPLMAN Item Description Default value Related service mode COPIER > FUNCTION > SPLMAN > SPL68677 SPL93822 Title Setting of department ID count all clear Details To set whether to disable clearing of all department ID counts. Adj/set/operate method 1.
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7. Service Mode COPIER> FUNCTION> SPLMAN Item Description Details To display the connection destination URL setting of GoogleCloudPrint on the remote UI. Adj/set/operate method 1. Enter the setting value, and then press Apply key. 2. Turn OFF/ON the main power switch. Display/adj/set range Default value SPL71700...
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7. Service Mode COPIER> FUNCTION> INSTALL Item Description Supplement/memo Embedded-RDS: Function to send device information such as the device counter, failure, and consum- ables to UGW via SOAP protocol UGW (Universal Gate Way): Remote monitoring service system COM-TEST Title Execution of Embedded-RDS communication test Details To execute Embedded-RDS communication test.
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7. Service Mode COPIER > OPTION > BODY Item Description Details To set the location. At installation in areas other than Japan, perform the following procedure to match the setting information with that of the location. Use case • At installation •...
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7. Service Mode COPIER > OPTION > BODY Item Description Use case Upon user's request Adj/set/operate method 1. Enter the setting value, and then press Apply key. 2. Turn OFF / ON the main power switch. Display/adj/set range 0 to 1 0 : Used (SMTP server-dependent), 1 : Not used Default value...
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7. Service Mode COPIER > OPTION > BODY Item Description Details It is a new function added to support LOT6.To display the auto shutdown menu in the machine sup- porting LOT6. Adj/set/operate method 1. Enter the setting value, and then press Apply key. 2.
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7. Service Mode COPIER > OPTION > FNC-SW Item Description Details To set the following 3 kinds of operations at the end of CRG life: Not stopped / Stopped once/ Completely stopped. Adj/set/operate method Enter the setting value, and then press Apply key. Display/adj/set range 0 to 2 0 : Not stopped (default of B&W machine)
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7. Service Mode COPIER > OPTION > USER Item Description DisCTCHKDSP play/adj/set 0 to 1 range 0 : OFF 1 : ON Default value TNRB-SW Title ON/OFF of toner replacement counter display Details To set whether to display the toner replacement counter on the Counter Check screen. When 1 is set, the user can check the toner replacement counter.
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7. Service Mode COPIER > OPTION > USER Item Description Display/adj/set range 0 to 63 1 : ( not used) 2 : ( not used) 4 : Compatible with EFI at PS 2-sided delivery 8 : Change of default value of StrokeAdjust 16 : Change of default value of DeferredMediaSelection 32 : Change of printing accuracy of SmallText horizontal line Default value...
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7. Service Mode COPIER > OPTION > ACC Item Description Display/adj/set range 0 to 1 0: Disabled 1: Enabled Default value 1 (All models) UNIF-OF Title Forcible deactivation of the uniFLOW function Details If this switch is set to 1 and the device power is turned OFF and then ON while the uniFLOW function is in active state, the uniFLOW function is forcibly deactivated.
7. Service Mode COPIER > COUNTER > Item Description Default value TESTMODE ■ PRINT TESTMODE> PRINT Item Description START Title Output of test print Details To output a test print with the PG pattern set in PG-TYPE, MODE, etc. Use case At trouble analysis Adj/set/operate method Enter the setting value, and then press Apply key.
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7. Service Mode TESTMODE> PRINT Item Description Display/adj/set range 0 to 4 (Default 0) 0: TBIC 1: Resolution dithering 2: Gradation dithering 3: Color tone dithering 4: High-resolution dithering Default value THRU Title Setting of image correction table at test print Details It is possible to check the density characteristics due to the density correction process when nor- mal gamma LUT is used, and the density characteristics of the engine when the linear gamma...
7. Service Mode SERVICE REPORT ■ MISC-P COPIER> FUNCTION> MISC-P Item Description CNTR Title Output of counter report Details To output the counter report. The usage of functions (reading, recording, communication and copy) is output. Adj/set/operate method Select the item, and then press Yes key. ERR-LOG Title Output of error log report...
Service Tools Service Tools Special Tools No special tools are required for servicing this printer other than the standard tools. Solvents and Oil List Type Purpose Remark Lubricant Apply to gear • MOLYKOTE® EM-50L (Dow Corning Corporation) • Tool No. HY9-0007...
Backup Data Backup Data Data Location Replace Delete Backup by User Backup by Service Menu > System Management Settings COPIER > FUNCTION > CLEAR Engine Con- Main Con- eMMC *1 Initialize All Initializing Initializing System SRVC-DAT COUNTER HIST *3 ALL *4 ERDS-DAT Yes/No Method...
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Backup Data *6. The system administrator ID and the password are changed back to the default values. ID: 7654321 / PWD: 7654321. *7. FUNCTION > SYSTEM > IMPORT / FUNCTION > SYSTEM > EXPORT *8. Settings/Registration > Import/Export *9.Setting Menu List > System Management Settings > Import/Export of Settings...
Soft Counter Specifications Soft Counter Specifications The numbers entered for software counters are classified as follows: Counter Details Counter Name Total1 Total 1 Total2 Total 2 Total (Black / Small) Total (Black / Small) Total1 (2-Sided) Total 1 (2-Sided) Toner replacement /Black *1 Toner replacement /Black *1:The counter can be displayed in COPIER >...