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HP Chromebook x360 14 Maintenance And Service Manual
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HP Chromebook x360 14 Maintenance And Service Manual

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Maintenance and Service Guide
HP Chromebook x360 14
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Chromebook x360 14

  • Page 1 Maintenance and Service Guide HP Chromebook x360 14 IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Corporation or its subsidiaries in the U.S. and bound by the terms of the HP End User License To access the latest user guides, go to other countries. SD Logo is a trademark of its Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Right side ................................3 Left side ................................. 4 Display ..................................5 Speakers ................................. 6 Keyboard area ................................ 6 TouchPad ............................. 6 Special keys ............................7 Action keys ............................
  • Page 6 Heat sink ............................24 TouchPad board ..........................26 Display assembly ..........................28 I/O board ............................30 USB bracket, I/O board ........................32 Lock bracket ............................33 System board ............................ 34 USB bracket, system board ....................... 37 Speakers ............................38 Keyboard/top cover ........................... 39 6 Backing up, resetting, and recovering ......................

  • Page 7: Product Description

    Embedded Multimedia Controller (eMMC) v 5.0 64 GB 32 GB Audio and video Fixed (no tilt) integrated HP TrueVision HD camera 1280×720 by 30 frames per second with LED Dual microphones with appropriate echo-cancellation, noise-suppression software Dual speakers Audio by B&O Play...
  • Page 8 Category Description USB 3.1 Gen1 Type-A port Headphone/microphone combo jack Internal: USB 2.0 allocation; 1 for WLAN combo, 1 for camera M.2 NGFF connector Keyboard/pointing devices Google® Assistant Keyboard: Full-sized, textured, island-style, backlit keyboard TouchPad: Multitouch gestures enabled Taps enabled as default Power requirements Supports a 3-cell, 60-WHr, long-life battery Supports a 45 W nPFC, USB Type-C Straight Type AC adapter...

  • Page 9: Getting To Know Your Computer

    The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep Connects a USB device, provides high-speed data transfer, and, even and Charge when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 10: Left Side

    Left side Component Description USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, supplying power to port the computer and, if needed, charging the computer battery. – and – Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

  • Page 11: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Display...

  • Page 12: Speakers

    Speakers Components Description Speakers (2) Produce sound. Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Chapter 2 Getting to know your computer...

  • Page 13: Special Keys

    Special keys Component Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Search key Searches your apps and the Web from your apps list. Action keys Execute frequently used system functions. Keyboard area...

  • Page 14: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/ answer/183101.

  • Page 15: Bottom

    Bottom Components Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 16 Component HP product name Model number Product ID Serial number Warranty period Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ●...

  • Page 17: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 18 Item Component Spare part number Display assembly L36904-001 Keyboard/top cover (includes keyboard cable): For use in Belgium L36889-A41 For use in Denmark, Finland, and Norway L36889-DH1 For use in France L36889-051 For use in the Netherlands L36889-B31 For use in the United Kingdom L36889-031 For use in the United States L36889-001...

  • Page 19: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter (45-W HP Smart AC adapter, non-PFC, USB Type-C) 934739-850 Power cord For use in Denmark L19360-001 For use in Europe L19361-001 For use in North America L19367-001 For use in the United Kingdom...

  • Page 20: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-marking, non-conductive pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 21: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 22: Electrostatic Discharge Damage

    The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, and sleeve protectors ● Conductive bins and other assembly or soldering aids Nonconductive foam ● ● Conductive tabletop workstations with ground cords of one megohm resistance ●...

  • Page 23: Packaging And Transporting Guidelines

    CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...

  • Page 24: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts this your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 40 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 25 Remove the two Phillips M2.0×3.5 screws (3) from along the bottom edge of the computer. Starting near the bottom corner, use a tool to disengage the bottom cover (1), and then remove the cover (2). Reverse the procedure to install the bottom cover and rubber feet. Component replacement procedures...

  • Page 26: Battery

    Battery Description Spare part number Battery (3-cell, 60-WHr) L29959-005 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the bottom cover (see Computer feet and bottom cover on page 18). Remove the battery: Disconnect the battery cable (1) from the system board.

  • Page 27: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter 901229-855 NOTE: WLAN module Mylar and tape are included in the Miscellaneous Parts Kit, spare part number L36912-001. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 28 Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...

  • Page 29: Fan

    Description Spare part number L36913-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the bottom cover (see Computer feet and bottom cover on page 18). Disconnect the battery (see Battery on page 20).

  • Page 30: Heat Sink

    Heat sink Description Spare part number Heat sink (includes replacement thermal material) L36894-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the bottom cover (see Computer feet and bottom cover on page 18).
  • Page 31 Each time the heat sink is removed, thoroughly clean the thermal material from the processor component (1) and the surface of the heat sink (2). Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.

  • Page 32: Touchpad Board

    TouchPad board Description Spare part number TouchPad board L36897-001 TouchPad bracket L36910-001 TouchPad cable L36898-001 Before removing the TouchPad board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the bottom cover (see Computer feet and bottom cover on page 18).
  • Page 33 Remove the TouchPad board from the computer (3). Reverse this procedure to install the TouchPad board. Component replacement procedures...

  • Page 34: Display Assembly

    Display assembly Description Spare part number Display assembly L36904-001 Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the bottom cover (see Computer feet and bottom cover on page 18).
  • Page 35 Separate the display from the computer (2). Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 36: I/O Board

    I/O board Description Spare part number I/O board L36895-001 I/O cable, 30P L36892-001 I/O cable, 40P L36893-001 NOTE: I/O board bottom Mylar is included in the Miscellaneous Parts Kit, spare part number L36912-001. Before removing the I/O board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 18).
  • Page 37 Disconnect the cable from the ZIF connector on the bottom of the I/O board (2). Reverse this procedure to install the I/O board. Component replacement procedures...

  • Page 38: Usb Bracket, I/O Board

    USB bracket, I/O board Description Spare part number USB bracket L36909-001 Before removing the USB bracket from the I/O board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the bottom cover (see Computer feet and bottom cover on page 18).

  • Page 39: Lock Bracket

    Lock bracket Description Spare part number Lock bracket L36911-001 Before removing the lock bracket, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the bottom cover (see Computer feet and bottom cover on page 18).

  • Page 40: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board equipped with an Intel Core i5-8250U processor, 8 GB of system memory, and 64 GB of L36885-001 eMMC system storage System board quipped with an Intel Core i3-8130U processor, 8 GB of system memory, and 64 GB of L36884-001 eMMC system storage Before removing the system board, follow these steps:...
  • Page 41 Remove the Phillips M2.0×3.0 screw (1) that secures the system board to the computer. Remove the Phillips M2.0×4.0 screw (2) from the USB bracket. Lift the side up the system board (3), and then pull the system board away from the computer (4). TIP: A cable connects to the bottom of the system board.
  • Page 42 Turn the system board upside down (1), and then disconnect the I/O board cable from the bottom of the board (2). Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures...

  • Page 43: Usb Bracket, System Board

    USB bracket, system board Description Spare part number USB bracket L36909-001 Before removing the USB bracket from the system board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the bottom cover (see Computer feet and bottom cover on page 18).

  • Page 44: Speakers

    Speakers Description Spare part number Speaker Kit (includes speaker tape) L36896-001 NOTE: Speaker tape is included in the Miscellaneous Parts Kit, spare part number L36912-001. Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 18).

  • Page 45: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. NOTE: The keyboard/top cover spare part kit does not include the TouchPad or the TouchPad cable. The TouchPad spare part number L36897-001. The TouchPad cable spare part number is L36898-001. Description Spare part number Keyboard for use in Belgium...

  • Page 46: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive. For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder.

  • Page 47: Installing The Chromebook Recovery Utility

    NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before beginning the recovery process, you need the following: A USB flash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this ●...

  • Page 48: Setting Up Your Computer After A Reset Or Recovery

    Wait while Chrome verifies the integrity of the recovery media. NOTE: If you need to cancel the recovery during the verification process, press and hold the power button until the computer turns off. Do not disrupt the system recovery process after the verification step is complete.

  • Page 49: Specifications

    Specifications Metric U.S. Dimensions Width 325.5 mm 12.81 in Depth 227 mm 8.93 in Height 16.05 mm 0.63 in Weight 1680 g 3.7 lb Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating...

  • Page 50: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 51: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 52 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCR, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard c/o (7 A, 125 V ac) configuration.

  • Page 53: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 54: Index

    Index left side 4 spare part number 12 AC adapter light 3, 4 right side 3 spare part numbers 30 AC adapter, spare part numbers 13 speakers 6 I/O cable, 30P action keys 8 computer major components 11 spare part number 12 back 8 connector, power 3, 4 I/O cable, 40P...
  • Page 55 12 mute action key 8 creating 41 spare part numbers 32, 37 erase 42 USB SuperSpeed port with HP Sleep next window action key 8 recovery, performing 40 and Charge 3 regulatory information USB Type-C power connector and...

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