Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for HP 355 G2
Summary of Contents for HP 355 G2
- Page 1 User Guide...
- Page 2 Company under license. Microsoft and be bound by the terms of the HP End User Not all features are available in all editions Windows are U.S. registered trademarks of License Agreement (EULA).
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
-
Page 5: Table Of Contents
Table of contents 1 Welcome ................................1 Finding information ..........................2 2 Getting to know your computer ......................... 4 Right ..............................4 Left ............................... 5 Display ..............................6 Top ............................... 7 TouchPad ..........................7 Lights ........................... 8 Buttons, speakers, and fingerprint reader (select models only) ........... 9 Keys ........................... - Page 6 Scrolling ......................20 2-finger pinch zoom ................... 20 2-finger click ...................... 21 Using the keyboard ..........................21 Using Windows shortcut keys .................... 21 Identifying the hot keys ...................... 22 Using the action keys ......................22 Using keypads ........................23 Using the integrated numeric keypad ..............23 Using an optional external numeric keypad ............
- Page 7 Improving hard drive performance ..................46 Using Disk Defragmenter .................. 46 Using Disk Cleanup ................... 47 Using HP 3D DriveGuard (select models only) ..............47 Identifying HP 3D DriveGuard status ..............47 9 Security ................................48 Protecting the computer ........................48 Using passwords ..........................
- Page 8 Changing the computer boot order ..............63 Removing the HP Recovery partition (select models only) ..........63 12 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............64 Starting Setup Utility (BIOS) ....................... 64 Updating the BIOS ..........................64 Determining the BIOS version ...................
- Page 9 13 Support ................................. 67 Contacting support ..........................67 Labels ..............................68 14 Specifications ..............................69 Input power ............................69 Operating environment ........................69 Appendix A Traveling with the computer ......................70 Appendix B Troubleshooting ..........................71 Troubleshooting resources ......................... 71 Resolving issues ..........................
-
Page 11: Welcome
Welcome After you set up and register the computer, it is important to take the following steps: Connect to the Internet—Set up your wired or wireless network so that you can connect to the ● Internet. For more information, see Connecting to a network on page Update your antivirus software—Protect your computer from damage caused by viruses. -
Page 12: Finding Information
● Help to identify computer components ● HP Support Assistant Operating system information ● To access HP Support Assistant, from the Start Software, driver, and BIOS updates ● screen, select the HP Support Assistant app. Troubleshooting tools ● To obtain the latest information in this guide, contact How to access support ●... - Page 13 Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
-
Page 14: Getting To Know Your Computer
Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. (select models only) NOTE: For more information about HP 3D DriveGuard,... -
Page 15: Left
Component Description NOTE: For details about different types of USB ports, see Using a USB device on page Optical drive (select models only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc. Optical drive eject button (select models Releases the optical drive disc tray. -
Page 16: Display
Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. -
Page 17: Top
TouchPad Component Description TouchPad on/off button and light Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. -
Page 18: Lights
Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●... -
Page 19: Buttons, Speakers, And Fingerprint Reader (Select Models Only)
Buttons, speakers, and fingerprint reader (select models only) Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●... -
Page 20: Keys
Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or the key. Windows button Displays the Windows Start menu. Function keys Execute frequently used system functions when pressed in combination with the... -
Page 21: Bottom
Bottom Component Description Battery cover release latch and lock Releases the battery cover over the battery bay. Battery bay Holds the battery. Keyboard screw Allows removal of the keyboard. Memory service cover Provides access to the keyboard screw, memory module slots, and optical drive. Vents (4) Enable airflow to cool internal components. -
Page 22: Front
Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound. Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. -
Page 23: Connecting To A Network
10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. -
Page 24: Using Operating System Controls
From the Start screen, type control panel, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. -
Page 25: Setting Up A Wlan
● Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Connecting to a wireless network... -
Page 26: Connecting To A Wlan
Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. -
Page 27: Connecting To A Wired Network
Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. -
Page 28: Navigating Using The Keyboard, Touch Gestures And Pointing Devices
Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). -
Page 29: Turning The Touchpad Off And On
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. ●... -
Page 30: Scrolling
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or ● right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers ●... -
Page 31: 2-Finger Click
2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press to open the options menu for the selected ●... -
Page 32: Identifying The Hot Keys
The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 64 instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. -
Page 33: Using Keypads
Icon Description Most external monitors receive video information on the computer using the external VGA video standard. The hot key can also alternate images among other devices that are receiving video information on the computer. Mutes or restores speaker sound. Decreases speaker volume incrementally as long as you hold down the key. -
Page 34: Using An Optional External Numeric Keypad
Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.) For example: When num lock is on, most keypad keys type numbers. ●... -
Page 35: Multimedia
● Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones. -
Page 36: Connecting Headphones And Microphones
For additional safety information, see the Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Checking audio functions on the computer NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. -
Page 37: Video
Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. -
Page 38: Hdmi
NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of the external device, as follows. From the Start screen, type control panel, and then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution. -
Page 39: Configuring Audio For Hdmi
Configuring audio for HDMI To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port on your computer. Then configure the default audio playback device as follows: From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. -
Page 40: Power Management
Power management power button NOTE: A computer may have a power button or a power switch. The term is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer. -
Page 41: Setting Power Options
Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card. -
Page 42: Setting Password Protection On Wakeup
Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Battery Check tool to test battery performance ●... -
Page 43: Using Battery Check
To access battery information: To access battery information, select the HP Support Assistant app on the Start screen, and ▲ then select Battery and performance. Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer. -
Page 44: Resolving A Low Battery Level
● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP ● Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer. -
Page 45: Conserving Battery Power
See the for proper battery disposal. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. -
Page 46: Replacing A User-Replaceable Battery
If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery. - Page 47 Connect the AC adapter to the computer, and then plug it into an AC outlet. Turn on the computer. If the power lights turn , the AC adapter is working properly. ● If the power lights remain , the AC adapter is not functioning and should be replaced. ●...
-
Page 48: External Cards And Devices
External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page Inserting a memory card... -
Page 49: Removing A Memory Card
Removing a memory card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the memory card. Save your information and close all programs associated with the memory card. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar. -
Page 50: Connecting A Usb Device
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. Connect the USB cable for the device to the USB port. ▲ NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected. -
Page 51: Using Optional External Drives
Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: 1.44-megabyte diskette drive... -
Page 52: Drives
Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow ●... -
Page 53: Removing Or Replacing The Service Door
Removing or replacing the service door Removing the service door Remove the service door to access the hard drive and other components. Remove the battery (see Inserting or removing the battery on page 34). With the battery bay away from you, remove the screw (1), tilt the service door up (2), and then lift the service door away (3). -
Page 54: Replacing Or Upgrading The Hard Drive
Insert and tighten the screw (3). Insert the battery (see Inserting or removing the battery on page 34). Replacing or upgrading the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. - Page 55 With the battery bay away from you, remove the screw (1), tilt the service door up (2), and then lift the service door away (3). Lift connector (1) to disconnect the hard drive. Pull the plastic tab to move the hard drive cable away (2) and then lift the hard drive of the bay (3).
-
Page 56: Installing A Hard Drive
Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. To install the hard drive: Insert the hard drive into the hard drive bay (1), and pull the plastic tab (2) to reconnect the drive cable. -
Page 57: Using Disk Cleanup
● You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary. -
Page 58: Security
Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://hp-pt.absolute.com. Computer risk Security feature... -
Page 59: Using Passwords
Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password from the Start screen, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using passwords... -
Page 60: Setting Passwords In Computer Setup
Setting passwords in Computer Setup Password Function Administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the administrator password, you may not be able to remove it until those features have been disabled. *For details about these passwords, see the following topics. -
Page 61: Entering An Administrator Password In Computer Setup
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. -
Page 62: Using Firewall Software
Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software. There are two types of firewalls to consider: Host-based firewalls—Software that protects only the computer it is installed on. -
Page 63: Using The Fingerprint Reader (Select Models Only)
Using HP SimplePass (select models only) HP SimplePass provides an easy-to-use interface to help secure your computer and simplify the way you log on to your computer and password-protected websites. Use a registered fingerprint to: Log on to Windows. -
Page 64: Registering Fingerprints
From the Start screen, type simple, and then select HP SimplePass. When the HP SimplePass welcome screen is revealed, click Get Started. HP SimplePass prompts you to swipe your right index finger over the sensor. Swipe your finger 3 times to finish the registration. -
Page 65: 10 Maintenance
10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. NOTE: Before adding or replacing a memory module, make sure the computer has the most recent BIOS version, and update the BIOS if needed. - Page 66 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.
-
Page 67: Cleaning Your Computer
Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. -
Page 68: Cleaning Procedures
● can of compressed air with a straw extension. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available. -
Page 69: Using Softpaq Download Manager
SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download SoftPaqs, you must first download and install the program. To download SoftPaqs: From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq ▲ Download Manager. Follow the instructions to download SoftPaqs. -
Page 70: 11 Backing Up, Restoring, And Recovering
After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. -
Page 71: Restore And Recovery
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. If you want to reset your computer using a minimized image, you can choose the HP Minimized ● Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. -
Page 72: Recovering Using Hp Recovery Manager
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery ● media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager ●... -
Page 73: Using Hp Recovery Media To Recover
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 74: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)
Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 75: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 76: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive BIOS When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. -
Page 77: 13 Support
13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: Chat online with an HP technician. -
Page 78: Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. -
Page 79: 14 Specifications
DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. -
Page 80: Appendix A Traveling With The Computer
Traveling with the computer For best results, follow these traveling and shipping tips: Prepare the computer for traveling or shipping: ● Back up your information. ◦ Remove all discs and all external memory cards. ◦ CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive. -
Page 81: Appendix B Troubleshooting
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. If the computer is plugged into an external power source other than an AC outlet, plug the ●... -
Page 82: Software Is Functioning Abnormally
change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences. The computer may not be set to display the image on the computer screen. To transfer the ●... -
Page 83: The Wireless Network Connection Is Not Working
Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated. ● The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: To enable or disable a wireless or wired network device, right-click the Network Connection icon ●... -
Page 84: The Process Of Burning A Disc Does Not Begin, Or It Stops Before Completion
NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display. The process of burning a disc does not begin, or it stops before completion Be sure that all other programs are closed. ●... -
Page 85: Appendix C Electrostatic Discharge
Before handling components, discharge static electricity by touching an unpainted metal surface ● of the component. If you remove a component, place it in an electrostatic-safe container. ● If you need more information about static electricity or assistance with component removal or installation, contact HP support. -
Page 86: Index
60 front 12 hard drive battery left side 5 external 41 conserving power 35 right side 4 HP 3D DriveGuard 47 discharging 33 top 7 installing 46 displaying remaining charge Computer Setup removing 44 administrator password 50 hard drive light 47... - Page 87 Microsoft Certificate of num lock, external keypad 24 description 22 Authenticity 68 hot keys, media 25 regulatory 68 HP 3D DriveGuard 47 operating environment 69 serial number 68 HP PC Hardware Diagnostics optical drive 41 wireless certification 68 (UEFI)
- Page 88 Windows system 62 creating 60 File History 61 USB flash drive 63 restoring files 61 using HP Recovery media 61 system restore point 60 temperature 35 recovery media Windows button, identifying 10 testing an AC adapter 36 creating 60...