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Chapter 4
Message
Cancelled.
4.3.4 I-Fax Reception errors
<I-Fax reception error message and error code list>
Message
POP server UIDL error
POP server address error
POP server address error
POP server connection
error
Check TCP/IP.
Connect cable.
No response
Cannot receive
SSL Error (SMTP
Receive)
SSL Error (SMTP RX
Reject)
SSL Error (POP)
POP AUTH Encryption
Error
APOP Authentication
Error
The number of
transmission standby
documents must be
reduced.
The number of
transmission standby
documents and BOX
documents must be
reduced.
Check server
Cannot find server
4-20
Error code Cause
#995
Transmission cancelled
Error
Cause
code
POP server UIDL commands not
supported
POP server error (account)
POP server error (password)
Cannot connect to POP server.
Incorrect IP address.
SMTP initialisation error
Mail server error
Reception refused
Error in encrypting SSL to
receive in SMTP
The option that allows only SSL
communications is selected.
The device attempted to
communicate with the POP
server in SSL but an error
occurred in SSL encryption
communications and failed in
POP authentication.
The device attempted POP Auth
but an error occurred in the POP
server and failed in POP
authentication.
The device attempted APOP of
POP authentication but an error
occurred in the APOP
authentication and failed in POP
authentication.
#702
HD full(work area)
#703
HD full(work area)
#801
Timeout (1KByte/ 10 sec.)
during SMTP data reception.
#802
DNS/SMTP setting error(DNS
error)
Remedy
- Retransmit as necessary.
T-4-6
Remedy
- Change POP server.
- Reprogramme user mode settings (account).
- Check POP server account.
- Reprogramme user mode settings (password).
- Check POP server account.
- Reprogramme user mode settings (POP, DNS server name)
- Check POP server operation.
- Check DNS server operation.
- Reprogramme IP address and turn power OFF/ON.
- Check DHCP, RARP, BOOTP server operations and turn power OFF/ON.
- Check network and network card.
- Turn power OFF/ON.
- Check mail server operation.
- Clear any operator call error, such as no paper, etc.
- Receive reception JOBs into memory reception BOX.
- Delete transmitting JOBs.
- Mismatched SSL algorithm. Check the server certificate and the settings in the SSL
client.
- Change Allow SSL (SMTP Receive) setting from SSL to On or Off in Additional
Functions.
- Change the settings to use SSL in the client.
- Check the settings for encrypted SSL communications in the POP server.
- Turn Allow SSL (POP) option off in Additional Functions not to use SSL encryption
function for communications with the POP server.
- Check POP Address and POP Password settings of Additional Functions.
- Check the POP authentication settings in the POP server.
- Cancel the selection of POP AUTH for POP AUTH Method.
- Check POP Address and POP Password settings of Additional Functions.
- Check the APOP settings in the POP server.
- Cancel the selection of APOP for POP AUTH Method.
- Stop all jobs operating simultaneously. Or, wait a while until the HD area is freed up.
- Delete documents from the BOX to free up HD space and decrease number of
transmission standby documents in the BOX.
- Check SMTP server operation.
- Check network traffic conditions.
Reprogramme the user mode settings. (domain name, E-Mail address, DNS, mail server)
0020-7987
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