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HP ProLiant ML1 10 G7 Server Maintenance and Service Guide Abstract This document is for an experienced service technician. It is helpful if you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
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HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
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La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
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Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
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HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
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No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 11...
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
System components Item Description Spare part Customer self number repair (on page 5) System components Fans Mandatory PCI fan assembly (80x38 mm) 644758-001 Processor heatsink fan assembly 644750-001 System fan assembly (92x32 mm) 644757-001 350W power supply unit with micro ATX 644744-00 Mandatory cable assembly...
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Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
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No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca “No”...
Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver (included with the server) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 77) Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.
• Avoid hand contact by transporting and storing products in static-safe containers. • Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations. • Place parts on a grounded surface before removing them from their containers. • Avoid touching pins, leads, or circuitry. •...
CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. Place the access panel on the chassis, and slide it toward the front of the server. Tighten the thumbscrew.
Close and lock the bezel. Power on the server. Removing the air baffle CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open.
Remove the air baffle. Installing the air baffle CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Insert the air baffle.
Removing the system fan Power off the server ("Power down the server" on page 23). Remove the access panel ("Removing the access panel" on page 24). Disconnect the fan cable to the system board. Remove the fan. To replace the component, reverse the removal procedure. Removing the processor-heatsink fan assembly Power off the server ("Power down the...
Remove the four screws and then remove the processor-heatsink fan assembly. To replace the component, reverse the removal procedure. Removing the PCI fan Power off the server ("Power down the server" on page 23). Remove the access panel ("Removing the access panel"...
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Remove the component as indicated. Removing a hard drive IMPORTANT: Hot-plug capability and drive LED support are only available when a supported optional controller is installed in the server.
Remove the hard drive. WARNING: To reduce the risk of injury from electric shock, do not remove more than one drive carrier at a time. Installing a hard drive The server supports up to four non-hot-plug SATA hard drives, four LFF hot-plug SAS hard drives, and eight SFF SAS hot-plug hard drives.
Prepare the drive. Install the hard drive. Hot-plug LFF hard drive cage option Power down the server (on page 23). Remove the front bezel ("Removing the front bezel" on page 25). Remove the access panel ("Removing the access panel" on page 24). Remove any hard drives installed ("Removing a hard drive"...
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Using a T-15 Torx screwdriver, remove the four screws, and then remove the hard drive cage from the drive cage bay. Slide the optional drive cage assembly partially into the server chassis. Connect the cabling to the hard drive cage. Connect the mini-SAS cable by choosing one of the following: For SATA RAID support, connect the cable directly to the system board.
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Connect the cable to an HP Smart Array SAS RAID controller. Item Description Connect the power cable Connect the mini-SAS cable to the HP Smart Array SAS RAID controller Connect the I C cable Slide the drive cage assembly fully into the server chassis and install the four screws.
Install the access panel. ("Installing the access panel" on page 24) Install the front bezel ("Installing the front bezel" on page 25). Power on the server. Hot-plug SFF hard drive cage option Power down the server (on page 23). Remove the front bezel ("Removing the front bezel"...
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Slide the optional drive cage assembly partially into the server chassis. Connect the cabling to the hard drive cage. Item Description Connect both mini-SAS cables to the HP Smart Array SAS 1 and 2 RAID Controller card connector Connect the power cable...
Install the access panel ("Installing the access panel" on page 24). Install the front bezel ("Installing the front bezel" on page 25). Power on the server. Installing the redundant hot-plug power supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
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Remove the nonredundant power supply. Disconnect and remove all devices from the two media drive bays. Remove the media drive ("Optical drive option" on page 41). NOTE: Only the upper media drive bay is available after installation of the RPS Enablement Kit. Removal and replacement procedures 38...
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Remove the EMI shield, if installed. Install the redundant power supply cage. Insert the redundant power supply backplane module into the server chassis. Align the left edge of the redundant power supply module with the guide mark on the chassis. NOTE: The RPS Option Kit is sold separately.
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Install one or two redundant power supplies into the redundant power supply cage. When fully inserted, the release lever locks. NOTE: To install a second redundant power supply in the redundant power supply cage, first remove the cage EMI shield. Removal and replacement procedures 40...
Remove the four screws, and then loosen the drive cage. Route and connect the redundant power supply cables to the system board ("Power cabling" on page 73). Insert the four screws to tighten the drive cage. Install any device originally in the upper media drive bay. Install the access panel ("Installing the access panel"...
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Remove the optical drive blank. Retain the blank for future use. Install the optical drive into the optical drive cage. When fully inserted, the assembly locking latch clicks. Removal and replacement procedures 42...
Connect the optical drive and power cables to the optical drive. Install the access panel ("Installing the access panel" on page 24). Install the front bezel ("Installing the front bezel" on page 25). Power on the server. Expansion board options The server supports PCIe Gen 2 expansion boards.
Remove the full-length expansion board retainer. Installing the full-length expansion board retainer Power down the server (on page 23). Remove the access panel ("Removing the access panel" on page 24). Remove the air baffle ("Removing the air baffle" on page 26). Open the PCI slot cover retainer latch.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Power down the server (on page 23). Remove the access panel ("Removing the access panel"...
Install the expansion board. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board. Install the full-length expansion board retainer, if any full-length expansion boards were removed ("Installing the full-length expansion board retainer"...
Remove the BBWC module. If the BBWC module is connected to a battery pack, disconnect the pack cable from the connector on the top of the cache module. CAUTION: To prevent damage to the cache module during installation, be sure the cache module is fully inserted before pressing down.
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up. Remove the access panel ("Removing the access panel"...
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CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.
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Install the cache module on the controller. Connect the battery pack cable to the connector on the top of the cache module. Removal and replacement procedures 50...
Set up a recovery server station using an identical server model. Do not install any internal drives or BBWC in this server. (HP recommends this option.) Find a server that has enough empty drive bays to accommodate all the drives from the failed server and that meets all the other requirements for drive and array migration.
If the array controller has failed, remove the cache module ("Removing the BBWC module" on page 46) and battery pack ("Removing the BBWC battery pack" on page 47) from the failed array controller, and install the cache module and battery pack on an array controller in the recovery server.
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Remove the FBWC module. If the FBWC module is connected to a capacitor pack, disconnect the capacitor pack cable from the connector on the top of the cache module. CAUTION: To prevent damage to the cache module during installation, be sure the cache module is fully inserted before pressing down.
Retaining the recovery key/password (on page 56). Enabling the Trusted Platform Module (on page 57). Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU). For more information about RBSU, see the HP website (http://www.hp.com/support/smartstart/documentation). Removal and replacement procedures 54...
Recovery Mode after BitLocker™ detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
Install the TPM board. Press down on the connector to seat the board. Install the TPM security rivet by pressing the rivet firmly into the system board. Install the system fan. Install the access panel ("Installing the access panel" on page 24). Install the bezel ("Installing the front bezel"...
OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).
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Remove the four screws, and then remove the heatsink. To replace the heatsink: Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Connect the fan cable to the system board.
Install the heatsink, and then insert and tighten the four screws. Install the power connector. Connect the fan cable to the fan connector on the system board. Install the air baffle ("Installing the air baffle" on page 27). Install the access panel ("Installing the access panel"...
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Open the processor retaining latch and the processor socket retaining bracket. Carefully lift the processor straight out of the socket. To replace the processor: Install the processor. CAUTION: To avoid damage to the processor: Handle the processor only by the edges. •...
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CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement. CAUTION: To avoid damage to the system board: Do not touch the processor socket contacts.
If the processor is not installed, then do not install DIMMs. Populate DIMMs from heaviest load (double-rank) to lightest load (single-rank). Use HP-qualified UDIMMs. The DIMM farthest from the processor (either CHA or CHB) must be populated first. Installing a DIMM Power down the server (on page 23).
Install the DIMM. Install the access panel ("Installing the access panel" on page 24). Lock the tower bezel. Connect each power cord to the server. Connect each power cord to the power source. Power up the server. System maintenance switch Position Default Function...
System board To remove the component: Power off the server ("Power down the server" on page 23). Remove all power supplies. Unlock and remove the front bezel ("Removing the front bezel" on page 25). Remove the access panel ("Removing the access panel"...
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Remove the system board. To replace the component: Install the spare system board. Removal and replacement procedures 65...
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Open the processor retaining latch and the processor socket retaining bracket. Remove the plastic protective cover from the processor socket. Install the processor. CAUTION: To avoid damage to the processor: • Handle the processor only by the edges. Do not touch the bottom of the processor, especially the contact area. •...
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CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. Always install the processor socket cover after removing the processor from the socket. • Do not tilt or slide the processor when lowering the processor into the socket. •...
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Install and lock the front bezel ("Installing the front bezel" on page 25). Install the power supplies. Power on the server. After you replace the system board, you must re-enter the server serial number and the product ID. During the server startup sequence, press the F9 key to access RBSU. Select the Advanced Options menu.
Cabling Storage cabling Non-hot-plug four LFF SATA hard drive cabling Item Description Optical drive bay (1 to 2) Non-hot-plug LFF hard drive bay (1 to 4) Optical drive bay cable Non-hot-plug LFF hard disk drive SATA to mini-SAS cable Power supply unit Cabling 69...
Hot-plug four LFF SAS hard drive cabling Item Description Optical drive bay Hot-plug LFF hard drive bay (1 to 4) LFF backplane Optical drive bay cable C cable Mini-SAS cable to Smart Array SAS RAID P212 controller card Hot-plug RPS module Hot-plug eight SFF SAS hard drive cabling Cabling 70...
Item Description Optical drive bay Hot-plug SFF hard drive bay (1 to 8) SFF backplane Optical drive bay cable C cable Mini-SAS cables (2) to Smart Array SAS RAID P410 controller card Hot-plug RPS module Smart Array SAS RAID controller card cabling Four LFF Smart Array SAS RAID controller card cabling Item Description...
Eight SFF Smart Array SAS RAID controller card cabling Item Description Optical drive bay Hot-plug SFF hard drive bay (1 to 8) SFF backplane Optical drive bay cabling C cable Mini-SAS cables (2) to Smart Array SAS RAID P410 controller card Power supply unit Cabling 72...
Power cabling Four LFF hard drive non-hot-plug, nonredundant power cabling Item Description Optical drive bay power cable Optional optical drive bay power cable Hard drives 3 and 4 cables Hard drives 1 and 2 cables Power cable (24-pin) Power cable (4-pin) Non-hot-plug power supply unit Optical drive bay Optional optical drive bay...
Four LFF hard drive hot-plug, redundant power cabling Item Description Optical drive bay power cable LFF backplane power cable Power cable (24-pin) RPS cable (16-pin) RPS cable (3-pin) Power cable (4-pin) RPS cable (5-pin) Hot-plug RPS module Optical drive bay Hot-plug LFF hard drive bay (1 to 4) Cabling 74...
Eight SFF hard drive hot-plug, redundant power cabling Item Description Optical drive bay power cable SFF backplane power cable Power cable (24-pin) RPS cable (16-pin) RPS cable (3-pin) Power cable (4-pin) RPS cable (5-pin) Hot-plug RPS module Optical drive bay Hot-plug SFF hard drive bay (1 to 8) Cabling 75...
Optical drive cabling Item Description Optical drive bay Optional optical drive bay Optical drive bay cable Optional optical drive bay cable Power supply unit Cabling 76...
Japanese (http://www.hp.com/support/ProLiant_TSG_jp) HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s...
Server component identification Front panel components Item Description Optical drive bay USB connectors (4) Front panel LEDs and buttons Server component identification 79...
Item Description Status System health LED Green = Normal Amber = System degraded Red = System critical NIC 1 link/activity LED Green = Network link Flashing green = Network link and activity Off = No link to network (If the power is off, view the rear panel NIC LEDs for status.) Drive activity LED Flashing green = Drive active...
System board System board components Item Description HP dedicated iLO management connector System maintenance switch RPS cable connector (1x5 pin) System fan connector (2x3 pin) Processor socket DIMM slots (4) Power connector (24-pin) Processor-heatsink fan assembly connector (2x3 pin) PCI fan connector (2x3 pin)
The administrator must use the iLO Virtual NMI feature to force the OS to invoke the NMI handler and generate a crash dump log. For additional information, see the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). Server component identification 83...
DIMM slot locations DIMM slots are numbered sequentially for the processor. Populate the DIMM slots in the following sequence: • 1 DIMM: 2A • 2 DIMMs: 2A+4B • 3 DIMMs: 2A+4B+1C • 4 DIMMs: All DIMMs DIMM identification To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table.
8500 = 1066-MHz DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). SAS and SATA device numbering LFF device bay numbering Server component identification 85...
SFF device bay numbering SAS and SATA drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) SAS and SATA drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) Alternating amber and The drive has failed, or a predictive failure alert has been On, off, or blue received for this drive;...
Interpretation Online/activity Fault/UID LED LED (green) (amber/blue) Steadily blue The drive is operating normally, and it has been selected by a On, off, or management application. flashing Amber, flashing A predictive failure alert has been received for this drive. regularly (1 Hz) Replace the drive as soon as possible.
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A fully-charged battery can normally preserve data for at least two days. The battery lifetime also depends on the cache module size. For more information, see the controller QuickSpecs on the HP website (http://www.hp.com). Double blink, then The cache microcontroller is waiting for the host controller to —...
FBWC module LEDs The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. Green LED Amber LED Interpretation A backup is in progress. A restore is in progress. Flashing (1 Hz) The capacitor pack is charging.
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Item Description System fan Processor-heatsink fan assembly PCI fan Server component identification 90...
Power supply specifications Depending on installed options, the server is configured with one of the following power supplies: • HP ProLiant 460W Power Supply NOTE: If two 460 W power supplies are installed, one serves as the redundant power supply.
No less than 70% at 20% load Power supply output 350W Rated output power Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/). Specifications 92...