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Canon imagerunner advance 6255 Service Manual
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Canon imagerunner advance 6255 Service Manual

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Summary of Contents for Canon imagerunner advance 6255

  • Page 2 Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE 6275/6265/6255. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    imageRUNNER ADVANCE 6200 Series Service Guide Contents Product Overview and Configuration---------------------------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. New Features ------------------------------------------------------------------------------------------------------- 2 C. Configuration ------------------------------------------------------------------------------------------------------- 6 D. Main Unit Box Contents ----------------------------------------------------------------------------------------11 Hardware Accessory Options------------------------------------------------------------------------ 12 A. Duplex Color Image Reader Unit-G1 -----------------------------------------------------------------------12 B.
  • Page 5 3. uniFLOW (Scanning)-----------------------------------------------------------------------------------------31 4. Cloud Portal for imageRUNNER ADVANCE-----------------------------------------------------------31 5. eCopy ShareScan --------------------------------------------------------------------------------------------31 C. Print/Output Management -------------------------------------------------------------------------------------31 1. Canon Mobile Printing ---------------------------------------------------------------------------------------31 2. Direct Print and Scan for Mobile --------------------------------------------------------------------------32 3. uniFLOW --------------------------------------------------------------------------------------------------------32 4. Advanced Anywhere Print (AA-PRINT) -----------------------------------------------------------------32 5. Universal Login Manager -----------------------------------------------------------------------------------32 6.
  • Page 6 6. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------75 Product Technical Support Offerings ------------------------------------------------------------- 78 A. Dealer Support Requirements--------------------------------------------------------------------------------78 B. Canon USA Support Offerings -------------------------------------------------------------------------------79 1. Canon USA Technical Support Center ------------------------------------------------------------------79 2. NAVI -------------------------------------------------------------------------------------------------------------81 3. Internet Support -----------------------------------------------------------------------------------------------84 Appendix---------------------------------------------------------------------------------------------------- 87 A. Registered Paper Type and Weight-------------------------------------------------------------------------87 B.

  • Page 7: Product Overview And Configuration

    B&W (Black and White) (Letter sized sheets) at speeds of up to 75- ppm (pages per minute). The imageRUNNER ADVANCE 6265 and imageRUNNER ADVANCE 6255 are Segment 4 devices that print and copy B&W (Letter sized sheets) at speeds of up to 65-ppm and 55-ppm respectively.

  • Page 8: New Features

    imageRUNNER ADVANCE 6200 Series Service Guide B. New Features The imageRUNNER ADVANCE 6200 Series devices offer the following improvements and new features:  User-Centric Design and Performance Improvements  Customizable user interface  Improvements to keyboard use and login customization ...
  • Page 9 imageRUNNER ADVANCE 6200 Series Service Guide Table 1 – imageRUNNER ADVANCE 6200 Series Comparison imageRUNNER ADVANCE Feature 6275 6265 6255 Copy / Print Speed (ppm) (LTR) Up to 75 Up to 65 Up to 55 Optimum Copy Volume (copies/prints) 30,000-150,000 30,000-110,000 30,000-70,000 (Approximately)
  • Page 10 imageRUNNER ADVANCE 6200 Series Service Guide imageRUNNER ADVANCE 6200 Series Service Guide December 2013 Revision 1 Page 4...
  • Page 11 imageRUNNER ADVANCE 6200 Series Service Guide Table 1 – imageRUNNER ADVANCE 6200 Series Comparison Continued imageRUNNER ADVANCE Feature 6275 6265 6255 Toner Yield (LTR) Approximately 56,000 images Drum Yield (LTR) Approximately 6,000,000 Copy Standard Mail Box Standard Store Advanced Box Standard USB Media Support Standard (Scan)

  • Page 12: Configuration

    12 13 imageRUNNER ADVANCE 6275 Base Model 5987B009AA 12 13 imageRUNNER ADVANCE 6265 Base Model 5988B010AA 12 13 imageRUNNER ADVANCE 6255 Base Model 5989B009AA 13 14 imageRUNNER ADVANCE 6275 Printer Model 5987B010AA 13 14 imageRUNNER ADVANCE 6265 Printer Model 5988B011AA...
  • Page 13 Upright Control Panel Set-E1 5796B015AA USB Key Board (Cherry) 1266V426 Copy Card Reader Attachment Kit-A2 3730B002AA Copy Card Reader-F1 4784B001AA Canon Card Set-A1 (1-30) 4781B001AA Canon Card Set-A2 (31-100) 4781B002AA Canon Card Set-A3 (101-200) 4781B003AA Canon Card Set-A4 (201-300) 4781B004AA...
  • Page 14 5996B001AA Part numbers are subject to change without notice. The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. Requires PCL Printer Kit-AV1. Requires the PS Printer Kit-AV1 or Direct Print Kit (for PDF/XPS)-H1 when printing PDF files.
  • Page 15 Silex Wireless Bridge SX-2500CG 8034B002AA Part numbers are subject to change without notice. The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. Table 5 – System Connectivity Accessories System Connectivity Accessories Box Part...
  • Page 16 20CAL 11 Part numbers are subject to change without notice. The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. This NFR License expires one (1) year from the date of registration. This item requires an order of one (1) units or more. No Split Purchases.

  • Page 17: Main Unit Box Contents

    Scan Manager DS V1.1E 1L NFR 7494A700AB Part numbers are subject to change without notice. The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. D. Main Unit Box Contents  imageRUNNER ADVANCE 6200 Series Main Unit ...

  • Page 18: Hardware Accessory Options

    imageRUNNER ADVANCE 6200 Series Service Guide Hardware Accessory Options A. Duplex Color Image Reader Unit-G1  Standard on the imageRUNNER ADVANCE 6275/6265/6255  2-Sided Single Pass  300-sheet capacity  Scanning speed: Up to 200 ipm (B&W) in 300 dpi B.

  • Page 19: Copy Card Reader-F1

    imageRUNNER ADVANCE 6200 Series Service Guide E. Copy Card Reader-F1  Supports up to 200 departments or users.  Performs Department ID Management automatically. Users must insert a control card to access the machine.  Requires the optional Copy Card Reader Attachment-A2. F.

  • Page 20: External 2/3 Hole Puncher-A1

    imageRUNNER ADVANCE 6200 Series Service Guide H. External 2/3 Hole Puncher-A1  Provides 2-hole punch for LGL, LTRR  Provides 3-hole punch for 11x17, LTR  Supports 14 lb bond to 140 lb index (52 g/m to 256 g/m  Requires the Staple Finisher-P1 or the Booklet Finisher-P1 I.

  • Page 21: System Features And Options

     Cannot be used with the Document Scan Lock Kit-B1. 2. PCL Printer Kit-AV1  Supports the PCL 5e/6 emulation printing solutions.  Supports printing in true 1,200 x 1,200 dpi resolution with the Canon PCL 6 Printer Driver.  Requires license activation via the LMS.

  • Page 22: Pcl International Font Set-A1

    imageRUNNER ADVANCE 6200 Series Service Guide 6. PCL International Font Set-A1  Provides Andalé font support for the PCL driver.  Enables the user to print in four Asian languages: Japanese, Chinese, Korean, and Taiwanese.  Requires the PCL Printer Kit-AV1. ...

  • Page 23: Super G3 3Rd/4Th Line Fax Board-Al1

    imageRUNNER ADVANCE 6200 Series Service Guide 6. Super G3 3rd/4th Line Fax Board-AL1  Provides up to four lines to send and receive fax documents.  Requires the Super G3 FAX Board-AL1, Super G3 2 Line Fax Board- AL1. 7. Remote Fax Kit-A1 ...

  • Page 24: Document Storage Capabilities

    IMPORTANT  Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data backup plan. Canon U.S.A., Inc.

  • Page 25: Network Storage

    imageRUNNER ADVANCE 6200 Series Service Guide a. Shared Folders An open access storage space. Ideal as a shared storage space by multiple users (for example, team, group, or department members).  Subfolders can be created.  Up to 1,000 files/folders (main and sub) can be saved in each level. b.

  • Page 26: Connectivity Options

    imageRUNNER ADVANCE 6200 Series Service Guide D. Connectivity Options 1. Web Access Software-H1  Enables the end-user to view web pages from the machine touch panel display.  If PDF files are registered on the web page, the user can print them from the machine without using a computer.

  • Page 27: Network Security

    imageRUNNER ADVANCE 6200 Series Service Guide (2) SSO-H A user authentication system that enables the functions of the machine and MEAP applications to be used by a user after being authenticated once. SSO-H compatible user authentication systems (Domain Authentication and Local Device Authentication).

  • Page 28: Data Management And Security

    Mirroring Kit)  Optional Removable Hard Disk Kit CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See the DISCLAIMER, on page for further details.) imageRUNNER ADVANCE 6200 Series Service Guide...
  • Page 29 Once the TPM setting is activated, if the end user fails to back up the TPM key, or if the end user loses the TPM key, it may result in permanent, unrecoverable data loss, for which Canon U.S.A., Inc. is not liable. (See the DISCLAIMER, on page for further details.)
  • Page 30 Initialize All Data/Settings Function The Initialize All Data/Settings function is a standard function on all Canon devices. This setting is available in the Management Mode, to which the system administrator must authenticate. Performing this function, erases all user information on the hard disk drive of the machine (e.g., contact information, Advance Box and Mail Box data,...
  • Page 31  The HDD Data Encryption & Mirroring Kit-C5 is equipped with the Canon MFP Security Chip 1.50 which has acquired Common Criteria Certification of Evaluation Level 3 (EAL3).  Requires the optional 2.5 inch/160 GB HDD-J1 or 2.5 inch/1 TB HDD-K1 for the mirroring capability.

  • Page 32: Document Management And Security

    imageRUNNER ADVANCE 6200 Series Service Guide h. Removable Hard Disk Kit-AG1  Enables the hard disk of the machine to be removed while the machine is unattended or not in use.  Provides a layer a data security for government agencies and corporate enterprises who need to ensure that the data stored on the hard disk is physically secured when the machine is not in use.

  • Page 33: Audit Log

    imageRUNNER ADVANCE 6200 Series Service Guide d. imageWARE Secure Audit Manager Express imageWARE Secure Audit Manager Express is an optional solution that captures and archives the contents and attributes of all jobs performed on imageRUNNER ADVANCE devices to provide an audit trail. Administrators have the ability to continuously track and archive network wide activity details.
  • Page 34 imageRUNNER ADVANCE 6200 Series Service Guide  Once the imageRUNNER ADVANCE Security Kit-F1 for IEEE 2600.1 Common Criteria Certification is installed, imageRUNNER ADVANCE 6200 Series machines can only be upgraded with firmware versions certified for the IEEE standard 2600.1. Upgrading to non-certified firmware invalidates the IEEE standard 2600.1 certification, although the machine will continue to operate properly.

  • Page 35: Software Solutions

    A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s new imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.

  • Page 36: Imageware Scan Manager Ds

    imageRUNNER ADVANCE 6200 Series Service Guide 4. imageWARE Scan Manager DS imageWARE Scan Manager DS is a document capture solution, featuring powerful and intelligent transaction document archiving capabilities. It can be personalized according to the scan volume and skill level of each user. imageWARE Scan Manager DS includes an advanced indexing system that simplifies batch scanning and indexing.

  • Page 37: Uniflow (Scanning)

    C. Print/Output Management 1. Canon Mobile Printing Canon Mobile Printing is an application available for the Apple iPhone and iPad that enables mobile printing to imageRUNNER ADVANCE devices as well as Canon Multi-Function and Single Function devices. The Canon Mobile Printing application includes print and finishing options for the mobile end-user.

  • Page 38: Direct Print And Scan For Mobile

    (iPhone, iPad and BlackBerry smart phones) and Canon imageRUNNER ADVANCE Devices. Direct Print and Scan for Mobile is a combination of a MEAP application that runs on a Canon imageRUNNER ADVANCE device and a client mobile application that resides on the mobile device. Together, the applications provide...

  • Page 39: Efi Printme

    EFI PrintMe is a cloud based mobile print solution for the imageRUNNER ADVANCE Series that allows end-users to print electronic files from their mobile devices such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE devices through the EFI PrintMe Cloud Service.

  • Page 40: Device Security And Management

    The imageWARE Enterprise Management Console and optional plug-ins are available for the customer and/or dealer through Canon U.S.A.’s www.imageware.com website or to the dealer only through Canon U.S.A.’s e-Support Center website www.support.cusa.canon.com. imageRUNNER ADVANCE 6200 Series Service Guide December 2013 Revision 1 Page 34...

  • Page 41: Uniflow Device Security & Management

    imageRUNNER ADVANCE 6200 Series Service Guide 4. uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict access to an imageRUNNER ADVANCE on a per user basis. In addition, uniFLOW authentication methods can restrict access to imageRUNNER ADVANCE features on a per user basis.

  • Page 42: Dealer Sales/Service Authorization

    imageRUNNER ADVANCE 6200 Series Service Guide Dealer Sales/Service Authorization To obtain and maintain authorization to sell or service an imageRUNNER device, every Authorized Reseller’s location must have at least two employees who have successfully completed the appropriate imageRUNNER device-training program, and who has been certified, as described in Educational Training.

  • Page 43: Certification

    imageRUNNER ADVANCE 6200 Series Service Guide B. Certification The successful completion of the imageRUNNER ADVANCE 8200/6200 Series Training program and passing of the final assessment exam are required to sell this product. Certification includes the following models:  imageRUNNER ADVANCE 8295, 8285, 8205 ...

  • Page 44: Classroom - Technician Training

    imageRUNNER ADVANCE 6200 Series Service Guide 2. Classroom – Technician Training Building on the eLearning modules, there is a 3-day Systems, and a 2-day imageRUNNER ADVANCE 8200/6200 hardware classroom program. The Classroom courses will blend information taught online with the hands-on and practical application in the classroom.

  • Page 45: Training Facilities

    ADVANCE 6200 Series Service Guide F. Training Facilities 1. Classroom Classroom training is available in each of the five Canon regional training centers.  Jamesburg, New Jersey  Norcross, Georgia  Irving, Texas  Itasca, Illinois  Irvine, California 2.

  • Page 46: Servicing Notes

    NEMA receptacle is available for this device. Canon USA Inc. strongly suggests dedicated and properly grounded receptacles be provided for the optional accessories. Table 14 – Power and Receptacle Requirements for Main Unit and Accessories...

  • Page 47: Hardware Configuration Chart

    imageRUNNER ADVANCE 6200 Series Service Guide 00 Series Service Guide Figure 3 – Power and Receptacle Requirements Power and Receptacle Requirements B. Hardware Configuration Chart Hardware Configuration Chart Figure 4 – Hardware Configuration Chart Hardware Configuration Chart imageRUNNER ADVANCE 6200 Series Service Guide 200 Series Service Guide December 2013 Revision 1...

  • Page 48: Installation Weight & Dimensions

    imageRUNNER ADVANCE 6200 Series Service Guide C. Installation Weight & Dimensions The imageRUNNER ADVANCE 6200 Series approximate weight and dimensions differ depending on how it is configured with the optional accessories. The dimensions are for reference only and should not be confused with the required space for installation.
  • Page 49 imageRUNNER ADVANCE 6200 Series Service Guide Table 18 – Dimensions Diagram imageRUNNER ADVANCE 6200 Series Document Insertion Unit 9 3/4” Paper Deck Unit-A1 Staple Finisher (247 mm) 12 3/4” (323 mm) 25 5/8” (649 mm) Main Unit Document 25 3/8” (645 mm) Insertion/ Folding Unit Booklet Finisher...

  • Page 50: Installation Space Requirements

    imageRUNNER ADVANCE 6200 Series Service Guide D. Installation Space Requirements The imageRUNNER ADVANCE 6200 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for service and operation of the device.
  • Page 51 imageRUNNER ADVANCE 6200 Series Service Guide Table 20 – Maximum Configuration Installation Space Requirements Maximum Configuration Main Unit with the Duplex Color Image Reader Unit-G1,Document Insertion/Folding Unit-H1, External 2/3 Hole Puncher, Booklet Finisher-P1, Upright Control Panel, and Paper Deck Unit-D1 imageRUNNER ADVANCE 6200 Series Service Guide December 2013 Revision 1...

  • Page 52: Estimated Installation Times

    imageRUNNER ADVANCE 6200 Series Service Guide E. Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, calculated from the average amount of labor hours. The estimated unpack and installation times are based on one (1) experienced technician unless otherwise indicated.

  • Page 53: Recommended System Engineer Requirements

    ADVANCE 6200 Series Service Guide F. Recommended System Engineer Requirements A System Engineer (SE) is recommended to work with Canon’s networked devices, and should have the following basic job functions:  Systems integration (pre-sale and post-sale)  Installation ...

  • Page 54: Serviceability

    SE include:  Novell CNA\CNE, Microsoft MCTS\MCITP\MSCE\Cisco CCNA\CCNE  Two years of experience being a Canon Copier Service Technician (training centered on connectivity products)  A degree in Computer Science or Engineering, or a computer technician with two years of experience is required in the above areas.

  • Page 55: Remote Serviceability

    (RDS) Plug-in to the imageWARE Enterprise Management Console retrieves meter readings select service alerts and supplies usage data from up to 1,000 Canon printers, Canon multifunction devices and third-party devices utilizing the standard printer Management Information Base (MIB). The RDS Plug-in transmits the collected data directly to the UGW database.

  • Page 56: Content Delivery System

    2. Content Delivery System Content Delivery System The CDS is Canon’s next generation system for the delivery and installation he CDS is Canon’s next generation system for the delivery and installation he CDS is Canon’s next generation system for the delivery and installation...

  • Page 57: Device Configuration Management

    The Device Migration Navigator is available at no charge from the Canon eSupport Center Website Download Center. Note: This process is not to be confused with the process to back up or restore RAM Data.

  • Page 58: Firmware Upgrades Using The Service Support Tool

    ADVANCE 6200 Series Service Guide J. Firmware Upgrades Using the Service Support Tool The SST (Service Support Tool) (version 4.72 or later) is available via Canon’s e-Support Center Web site (http://www.support.cusa.canon.com) for upgrading and backup/restore of RAM data. 1. Upgrade Functions: The SST can upgrade the following system components: ...
  • Page 59 imageRUNNER ADVANCE 6200 Series Service Guide  Necessary Cables:  High-Speed USB 2.0 compliant cable (as short as possible to avoid connection problems). Note: Do not use extension cables.  Cross-over Ethernet cable  USB Memory Media Specifications:  High-Speed USB 1.1 (2.0 recommended) ...

  • Page 60: Lms (License Management System)

    ADVANCE device’s serial number into the LMS server to generate a license key. The URL to access the LMS server is: http://www.canon.com/lms/ir/. Figure 5 – License Management System If there are activation or installation issues, contact the Technical Support Center.

  • Page 61: Content Delivery System Web Site

    Additionally, you can download select client applications and related manuals from the CDS Web site located at: http://www.canon.com/fau/downloads. Figure 6 – Content Delivery System Web Site If there are activation or installation problems, contact the Technical Support Center, and provide the product’s serial number and LAN.

  • Page 62: Hard Disk Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 63: Special Tools, Solvents And Oils

    imageRUNNER ADVANCE 6200 Series Service Guide N. Special Tools, Solvents and Oils In addition to the standard tools used to service these devices, the following special tools should also be carried by a service technician, according to the tool’s rank. For more information on the special tools, solvents, and oils below, see the imageRUNNER ADVANCE 6275/6265/6255 Series Service Manual.
  • Page 64 imageRUNNER ADVANCE 6200 Series Service Guide Table 24 – Solvents and Oils Name Uses Composition Remarks  Fluoride-family  hydrocarbon  Do not bring near fire Cleaning; e.g., glass,  Alcohol  Procure locally Alcohol plastic, rubber;  Surface activating ...

  • Page 65: Consumables

    imageRUNNER ADVANCE 6200 Series Service Guide O. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.

  • Page 66: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 67 imageRUNNER ADVANCE 6200 Series Service Guide Table 26 – Main Unit Consumable Parts List Continued Main Unit Consumable Parts List Description Part Number Quantity Estimated Life Remarks Cassette 3 Pickup Roller 500,000 sheets Cassette 4 Pickup Roller 500,000 sheets FC5-2524-000 Right Deck Pickup Roller 500,000 sheets Left Deck Pickup Roller...
  • Page 68 imageRUNNER ADVANCE 6200 Series Service Guide Table 28 – Paper Deck Unit-A1 / Paper Deck Unit-D1 Consumable Parts List Paper Deck Unit-A1 and Paper Deck Unit-D1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Pickup Roller (Front) FF5-7829-000 500,000 sheets Pickup Roller (Rear) FF5-7830-000...

  • Page 69: Periodic Replacement Parts

    imageRUNNER ADVANCE 6200 Series Service Guide Table 31 – Document Insertion / Folding Unit-H1 Consumable Parts Document Insertion / Folding Unit-H1 Consumable Parts List Part Description Quantity Estimated Life Remarks Number Pickup roller (upper) 4A3-3870-000 100,000 sheets Separation roller (upper) 4A3-3868-000 100,000 sheets Feed roller (upper)

  • Page 70: Periodic Maintenance

    imageRUNNER ADVANCE 6200 Series Service Guide R. Periodic Maintenance The parts in the table below must be periodically: replaced, cleaned, inspected or adjusted to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 71 imageRUNNER ADVANCE 6200 Series Service Guide Table 33 – Main Unit Periodic Maintenance Continued Main Unit Periodic Maintenance Estimated Interval Part Name Remarks 120,000 500,000 600,000 1,000,000 6,000,000 needed ♦:Replacement (Periodical replacement) ●: Replacement (Consumable parts) Δ: Cleaning ×: Lubrication Primary Charging Δ...
  • Page 72 imageRUNNER ADVANCE 6200 Series Service Guide Table 33 – Main Unit Periodic Maintenance Continued Main Unit Periodic Maintenance Estimated Interval Part Name Remarks 120,000 500,000 600,000 1,000,000 6,000,000 needed ♦:Replacement (Periodical replacement) ●: Replacement (Consumable parts) Δ: Cleaning ×: Lubrication ●...
  • Page 73 imageRUNNER ADVANCE 6200 Series Service Guide Table 33 – Main Unit Periodic Maintenance Continued Main Unit Periodic Maintenance Estimated Interval Part Name Remarks 120,000 500,000 600,000 1,000,000 6,000,000 needed ♦:Replacement (Periodical replacement) ●: Replacement (Consumable parts) Δ: Cleaning ×: Lubrication ●...

  • Page 74: Soft Counter

    imageRUNNER ADVANCE 6200 Series Service Guide S. Soft Counter The imageRUNNER ADVANCE 6200 Series uses soft counters to track its functional copy use. The control panel can display up to eight (8) counters on the counter status check screen (when the counter check key button on the control panel is pressed).

  • Page 75: Suggested End-User Customer Service Offerings

    (based on LTR sized paper) imageRUNNER ADVANCE 6275 Approximately 30,000-150,000 Up to 350,000 imageRUNNER ADVANCE 6265 Approximately 30,000-110,000 Up to 250,000 imageRUNNER ADVANCE 6255 Approximately 30,000-70,000 Up to 220,000 Table 36 – Monthly Print Copy Volume Definitions Monthly PCV Type...

  • Page 76: Limited Warranty Support

    Flat-rate credits are posted monthly in the CNA (Canon Network Access) section of Canon USA’s ISG Central Web site. Refer to the Online Limited Warranty Credit Inquiry section for more information.

  • Page 77: Warranty Parts For Repair

    4. Warranty Parts for Repair The APRFs (Authorized Parts Repair Facilities) are authorized by Canon USA to repair circuit boards for various Canon products. The APRF program is designed to help your dealership reduce service costs by having circuit boards repaired instead of purchasing brand new boards. Each circuit board is live tested and updated to the latest firmware version prior to returning it to your dealership.
  • Page 78 If a part is not repairable, the APRF will contact your dealership repairable, the APRF will contact your dealership repairable, the APRF will contact your dealership, and Canon USA’s Warranty Control Section will i Warranty Control Section will issue a credit to your account.

  • Page 79: E-Tag

    Warranty Parts over $300.00 that are not on the Repairable Parts List All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a handwritten or computer-generated copy of the machine’s service history.
  • Page 80 imageRUNNER ADVANCE 6200 Series Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. Figure 10 – e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service history must be returned with the original defective parts to the address provided on the bottom of the e-Tag warranty claim form.

  • Page 81: Online Limited Warranty Credit Inquiry

    Central Web site Web site at http://www.isgcentral.cusa.canon.com http://www.isgcentral.cusa.canon.com, and select “Canon Network Access (CNA) Canon Network Access (CNA)”, as shown below. Figure 11 – ISG Central ISG Central imageRUNNER ADVANCE 6200 Series Service Guide 200 Series Service Guide December 2013...
  • Page 82 imageRUNNER ADVANCE 6200 Series Service Guide 00 Series Service Guide On the CNA On the CNA Web site, select “Warranty Credit Inquiry”, and , and then select “e-Tag Warranty Claims Reimbursement Tag Warranty Claims Reimbursement” to perform an e to perform an e-Tag Warranty claims search claims search, as shown in the following screen shots.
  • Page 83 ISG Central tral Web site at http://www.isgcentral.cusa.canon.com http://www.isgcentral.cusa.canon.com, and select “Canon Network Access (CNA) Canon Network Access (CNA)”, as shown below. as shown below. Figure 14 – ISG Central ISG Central On the CNA Web site, select On the CNA Web site, select “Warranty Credit Inquiry”, and then select , and then select “Flat-Rate Warranty Reimbursement...

  • Page 84: Product Technical Support Offerings

    Your support personnel should check technical documentation (User Manuals, Technical Publications, etc.) and the e-Support Web site (24 hours a day, 7 days a week) before calling Canon USA’s TSC (Technical Support Center), since your concern may have already been addressed and documented.

  • Page 85: Canon Usa Support Offerings

     The contracted servicing dealer solely provides all technical support for the end-user.  The Canon USA TSC is the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and software development groups.
  • Page 86 ADVANCE 6200 Series Service Guide Table 39 – Canon USA Support Escalation Flow Chart Canon imageRUNNER ADVANCE 6200 Series End-User End-User Contacts Servicing Dealer Servicing Dealer Contacts Status Canon USA TSC Modify Assistance Required Canon USA Update Case Technical Support Center...

  • Page 87: Navi

    ADVANCE 6200 Series Service Guide 2. NAVI NAVI is a computer-based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians (equipped with a laptop) or dealer in-house help desk environments.
  • Page 88  Provides a link to Canon Technical Documentation, which is offered to dealers for sale on a CD-ROM.  Provides a link to Canon Service Tools, such as the SST (Service Support Tool) and PDL Downloader.  Enables you to access the machine’s Service Mode from a computer running the NAVI application, and perform the Auto Reset function (returns all machine settings back to their initial or default values).
  • Page 89 imageRUNNER ADVANCE 6200 Series Service Guide (2) Get the NAVI Files There are two ways to get the files to start using NAVI:  Download the necessary files from the e-Support Web site free- of-charge. It is recommended to download these files via a high- speed Internet connection, as the files are large.

  • Page 90: Internet Support

    Internet Support a. Canon USA Canon USA’s e-Support Center Web Site Canon USA Canon USA’s Engineering Services and Solutions Division provides Division provides high-quality e quality e-Support via the Internet, and is only available for and is only available for Canon USA’s Authorized Servicing Dealers.
  • Page 91 Canon USA non USA’s ISG Central Web Site Complete Service Guide Complete Service Guide versions are available on the available on the Canon USA’s ISG Central ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to Access is limited to an Authorized Dealer’s Management Authorized Dealer’s Management staff.
  • Page 92 imageRUNNER ADVANCE 6200 Series Service Guide Figure 23 – ISG Central: Engineering Services and Solutions Service Guides Area imageRUNNER ADVANCE 6200 Series Service Guide December 2013 Revision 1 Page 86...

  • Page 93: Appendix

    imageRUNNER ADVANCE 6200 Series Service Guide Appendix A. Registered Paper Type and Weight Table 40 – Registered Paper Types and Weight Paper Type Paper Weight Thin 14 to 16 lb bond (52 to 63 g/m Plain 1 17 to 24 lb bond (64 to 90 g/m Recycled 17 to 24 lb bond (64 to 90 g/m Color...

  • Page 94: Specifications

    imageRUNNER ADVANCE 6200 Series Service Guide B. Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Table 41 – ImageRUNNER ADVANCE 6200 Series Specifications Specification Item imageRUNNER ADVANCE 6275 6265 6255 Type Digital Multifunction Imaging System Copy Method Laser Dry Electrostatic Transfer Developing System...
  • Page 95 imageRUNNER ADVANCE 6200 Series Service Guide Table 41 – ImageRUNNER ADVANCE 6200 Series Specifications Continued Specification imageRUNNER ADVANCE Item 6275 6265 6255 Engine Resolution Up to 1,200 × 1,200 dpi Halftone 256 Gradations Two Paper Drawers: Up to 1,500 sheets each Standard Two Paper Cassettes: Up to 550 sheets each Multi-Purpose Tray: Up to 100 sheets...
  • Page 96 imageRUNNER ADVANCE 6200 Series Service Guide Table 42 – Duplex Color Image Reader Unit-G1 Duplex Color Image Reader Unit-G1 Item Specification Resolution for Reading up to 600 × 600dpi Number of Tones Original Feeding Mechanism Single Pass Duplex Automatic Document Feeder Original Paper Capacity 300 sheets (20 lb bond (80 g/m 1 –...
  • Page 97 imageRUNNER ADVANCE 6200 Series Service Guide Table 43 – Paper Deck Unit-A1 Paper Deck Unit-A1 Item Specification Paper Sizes Paper Weight 14 lb bond to 80 lb cover (52 to 220 g/m Paper Types Thin, Plain, Heavy 1, Heavy 2, Color, Recycled, Pre-Punched Paper Deck Capacity Up to 3,500 sheets (20 lb bond (80 g/m Power Requirement...
  • Page 98 imageRUNNER ADVANCE 6200 Series Service Guide Table 45 – Document Insertion Unit-L1 Document Insertion Unit-L1 Item Specification Paper Sizes 11"×17", LGL, LTR, LTRR, EXEC Paper Weight 16 lb bond to 140 lb index (60 to 256 g/m Thin, Plain, Heavy 1, Heavy 2, Heavy 3, Color, Recycled, Tab, Bond, Paper Types Letterhead, Coated Number of Trays...
  • Page 99 imageRUNNER ADVANCE 6200 Series Service Guide Table 47 – Staple Finisher-P1 Staple Finisher-P1 Item Specification Number of Trays 11"×17", LGL, LTR, LTRR, EXEC, STMTR, Custom Size (4" x 5 7/8" to 11 3/4" x Paper Sizes 19 1/4" (100 mm x 148 mm to 297 mm x 487.7 mm)) Paper Weight 14 lb bond - 140 lb index (52 g/m - 256 g/m...
  • Page 100 imageRUNNER ADVANCE 6200 Series Service Guide Table 48 – Booklet Finisher-P1 Booklet Finisher-P1 Item Specification Number of Trays 11"×17", LGL, LTR, LTRR, EXEC, STMTR, Custom Size (4" x 5 7/8" to 11 3/4" x Paper Sizes 19 1/4" (100 mm x 148 mm to 297 mm x 487.7 mm)) Paper Weight 14 lb bond - 140 lb index (52 g/m - 256 g/m...
  • Page 101 imageRUNNER ADVANCE 6200 Series Service Guide Table 49 – External 2/3 Hole Puncher-A1 External 2/3 Hole Puncher-A1 Item Specification 3 Holes 11"x17", LTR Paper Sizes 2 Holes LGL, LTRR Paper Weight 14 lb bond to 140 lb index (52 to 256 g/m Paper Type Thin, Plain, Heavy 1, Heavy 2, Heavy 3, Color, Recycled, Tab, bond, Coated 3 Holes...
  • Page 102 imageRUNNER ADVANCE 6200 Series Service Guide Table 51 – Copy Card Reader-F1 Copy Card Reader-F1 Item Specification Available Cards Magnetic Card Readout Method Magnetic readout Card Reading Direction Inserting Direction Store/Replay Replay Power Source From the main unit Dimensions (H x W x D) Approximately 1 5/8"...
  • Page 103 imageRUNNER ADVANCE 6200 Series Service Guide Table 53 – Universal Send Scan Specifications Universal Send Scan Item Specifications Communication Protocol FTP (TCP/IP), SMB (TCP/IP), WebDAV Data Format TIFF, JPEG, PDF, XPS, OOXML (PowerPoint) 100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, Resolution 300 x 300 dpi, 400 x 400 dpi, 600 x 600 dpi Windows 2000 Server SP4, Windows XP Professional SP3, Windows Server 2003 R2...
  • Page 104 imageRUNNER ADVANCE 6200 Series Service Guide Table 55 – ImagePASS-U2 imagePASS-U2 Item Specification Type External Print Controller Supported Devices imageRUNNER ADVANCE 6275 / 6265 / 6255 Windows7 Professional FES Intel Pentium dual core E5300 2.6 GHz Memory 2 GB (Standard / Maximum) Hard Disk Drive 250 GB System...

  • Page 105: Warranty

    imageRUNNER ADVANCE 6200 Series Service Guide C. Warranty 1. Main Unit Limited Warranty imageRUNNER ADVANCE 6200 Series Service Guide December 2013 Revision 1 Page 99...

  • Page 106: Gpr-37/38 Drum Unit Limited Warranty

    imageRUNNER ADVANCE 6200 Series Service Guide 2. GPR-37/38 Drum Unit Limited Warranty imageRUNNER ADVANCE 6200 Series Service Guide December 2013 Revision 1 Page 100...

  • Page 107: List Of Tables

    Table 37 – GPR-37/38 Drum Unit Limited Warranty..............70 Table 38 – Authorized Part Repair Facilities................72 Table 39 – Canon USA Support Escalation Flow Chart ............80 Table 40 – Registered Paper Types and Weight ..............87 Table 41 – ImageRUNNER ADVANCE 6200 Series Specifications......... 88 Table 42 –...

  • Page 108: List Of Figures

    imageRUNNER ADVANCE 6200 Series Service Guide E. List of Figures Figure 1 – Learning Path for Service Technicians not certified on the imageRUNNER ADVANCE 8000/6000 Series ........................36 Figure 2 – Learning Path for Certified imageRUNNER ADVANCE 8000/6000 Series Technicians ..............................

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