Dell Precision 7720 Owner's Manual
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Summary of Contents for Dell Precision 7720
- Page 1 Dell Precision 7720 Owner's Manual Regulatory Model: P29E Regulatory Type: P29E002...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents 1 Working on your computer..........................6 Safety instructions................................6 Before working inside your computer..........................6 Turning off your computer — Windows 10........................7 After working inside your computer..........................7 2 Removing and installing components......................8 Recommended tools................................8 Battery cover..................................8 Removing the battery cover............................ - Page 4 Verifying processor usage in task manager......................20 Verifying processor usage in resource monitor....................... 21 Chipset....................................22 Identifying chipset in device manager on Windows 10..................22 Memory features................................23 Verifying system memory in setup..........................23 Verifying system memory ...............................23 Windows 10.................................23 Testing memory using ePSA............................23 Display....................................24 Display options................................24 Identifying display adapter............................
- Page 5 Deleting or changing an existing system and/or setup password................ 51 6 Troubleshooting............................53 Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................53 Running the ePSA diagnostics..........................53 Device status lights................................53 Battery status lights.................................54 Real Time Clock (RTC) reset............................54 7 Contacting Dell............................56 Contents...
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Page 6: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 7: Turning Off Your Computer - Windows 10
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard. -
Page 8: Removing And Installing Components
Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe Battery cover Removing the battery cover... -
Page 9: Battery
Battery Removing the battery Follow the procedure in Before working inside your computer. Remove the battery cover. To remove battery: Slide the release latch towards from the unlock icon to unlock the battery[1]. b Lift and remove the battery from the computer [2]. Installing the battery Slide the battery into its slot until it clicks into place. -
Page 10: Installing The Hard Drive
Remove the M3.0x3.0 screws that secure the hard drive. Lift the hard drive from the bracket. Installing the hard drive Replace the M3.0x3.0 screws to secure the hard drive to the hard drive bracket. Insert the hard drive into its slot in the computer. Replace the M3.0x3.0 screws to secure the hard drive to the computer. -
Page 11: Keyboard
Keyboard Removing the keyboard Follow the procedures in Before working inside your computer. Remove the: battery cover battery hard drive To remove keyboard cable: Disconnect the keyboard cables from the system board [1, 2] Using plastic scribe pry the keyboard trim from the bottom and work along the top edge and remove it from the computer [1, 2, 3, 4]. To remove the keyboard: Remove the M2.0x2.5 screws that secure the keyboard to the computer [1]. -
Page 12: Installing The Keyboard
b Lift and slide the keyboard to remove it away from the computer [2, 3]. Installing the keyboard Press and align the keyboard to its compartment. Replace the screws to secure the keyboard to the computer. Slide the keyboard trim and align it to its position on the computer. Ensure that the keyboard trim clicks into its place Connect the keyboard data cables to the system board. -
Page 13: Installing The Base Cover
Installing the base cover Slide the base cover to align with the screw holes on the computer. Replace the M2.5X5.0 screws to secure the base cover to the computer. Install the: battery battery cover Follow the procedure in After working inside your computer. -
Page 14: Installing The Primary Memory Module
Installing the primary memory module Insert the memory module into the memory socket. NOTE: Install either two or four memory modules in the memory module slots to ensure optimum system performance. Installing one or three memory modules lead to system performance issues. Press the clips to secure the memory module to the system board. -
Page 15: Installing The Secondary Memory Module
Installing the secondary memory module Insert the memory module into the memory socket. Press the clips to secure the memory module to the system board. Place the memory shield in its original position on the memory module and tighten the screw to secure it to the computer. Install the: keyboard hard drive... -
Page 16: Installing The Wwan Card
Installing the WWAN card NOTE: Depending on the configuration you choose, you may or may not have WWAN card. Slide the WWAN card to the WWAN card slot. Replace the M2.0x3.0 screw to secure the WWAN card to the computer. Route the antenna cables through the routing channels and connect them to the WWAN card. -
Page 17: Installing The Wlan Card
Installing the WLAN Card Insert the WLAN card in its slot on the computer. Route the antenna cables through the routing channel and connect them to the WLAN card. Align the shield and tighten the M2.0x3.0 screw to secure the WLAN card to the computer. Install the: base cover battery... -
Page 18: Installing The Coin Cell Battery
Installing the coin cell battery Replace the coin cell battery in its slot on the computer. Connect the coin cell battery cable to the comupter. NOTE: Ensure that the coin cell battery cable does not protrude outside its compartment. Install the: base cover battery battery cover... -
Page 19: Technology And Components
Technology and components This chapter details the technology and components available in the systems. Topics: • Power adapter • Processors • Chipset • Memory features • Verifying system memory in setup • Verifying system memory • Testing memory using ePSA •... -
Page 20: Kaby Lake - 7Th Generation Intel Core Processors
• Intel Core i7-6920HQ (Quad Core 2.90GHz, 3.80GHz Turbo, 8MB 45W) • Intel Core i7-6820HQ (Quad Core 2.70GHz, 3.60GHz Turbo, 8MB 45W) NOTE: The clock speed and performance varies depending on the workload and other variables. Kaby Lake — 7th Generation Intel Core processors The 7th Gen Intel Core processor (Kaby Lake) family is the successor of 6th generation processors (Skylake). -
Page 21: Verifying Processor Usage In Resource Monitor
Verifying processor usage in resource monitor Right click the desktop. Select Start Task Manager. The Windows Task Manager window is displayed. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed. Click Open Resource Monitor. Technology and components... -
Page 22: Chipset
Chipset The chipset is integrated on the processor. Identifying chipset in device manager on Windows 10 NOTE: The Chipset information displayed is a generic image and may be different from what is displayed. Click All Settings on the Windows 10 Charms Bar. From the Control Panel, select Device Manager. -
Page 23: Memory Features
Verifying system memory in setup Turn on or restart your notebook. Perform one of the following actions after the Dell logo is displayed: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12. -
Page 24: Display
The PreBoot System Assessment (PSA) starts on your computer. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn off the computer and try again. Display Display section details on identifying the display adapter from the display manager along with steps on how change the screen resolution. It also contains information about connecting multiple monitors. -
Page 25: Connecting To External Display Devices
Starting the camera To start the camera, open an application that uses the camera. For instance, if you tap the Dell webcam central software or the Skype software that is shipped with the laptop, the camera turns on. Similarly, if you are chatting on the internet and the application requests to access the webcam, the webcam turns on. -
Page 26: Hard Drive
Identifying the storage device in the BIOS Turn on or restart your laptop. When the Dell logo appears, perform one of the following actions to enter the BIOS setup program: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12. -
Page 27: Identifying Storage Device In Windows 10
Storage device (HDD or SSD type) is listed under the System Information under the General group. Identifying storage device in Windows 10 Type Device Manager in I'm Cortana, Ask me anything field. The Device Manager window is displayed. Click Disk Drives. The storage devices installed in the system are displayed. -
Page 28: Applications
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility. USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below: •... -
Page 29: Compatibility
Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before. - Page 30 • Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound • HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables currently used in A/V systems • HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality Technology and components...
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Page 31: Technical Specifications
Technical specifications NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer. -
Page 32: Processor
Processor Feature Specification Processor type • 6th generation Intel i7, Xeon processors (SkyLake) • 7th generation Intel Core i5, i7 and Xeon processors (KabyLake) L1 cache Up to 32 KB cache depending on processor type L2 cache Up to 256 KB cache depending on processor type L3 cache Up to 8 MB cache depending on processor type Intel Smart cache... -
Page 33: Communication
• Intel WiFi Link 8265 2x2 802.11ac+BT 4.2 (vPro) • Intel WiFi Link 8265 2x2 802.11ac NBT (vPro) • Dell DW 1820 2x2 802.11ac+BT 4.2 US Optional Mobile broadband and GPS • DW5811e (Gobi 4G/LTE - FMC) • DW5814e (Gobi 4G/LTE) -
Page 34: Display
Display Features Specification Type • FHD (1920 x 1080) • UHD (3840 x 2160) Size 17.3 inches Dimensions: Height 214.92 mm (8.42 inches) Width 382.08 mm (15.04 inches) Diagonal 438.38 mm (17.25 inches) Active area (X/Y) • FHD (1920 x 1080) •... -
Page 35: Touchpad
Touchpad Features Specification X/Y position • X: 41.27+-4.13 counts/mm resolution • Y: 38.75+-3.88 counts/mm • 1048/984 cpi Size Sensor-active area: • Width: 99.5mm (3.92 inches) • Height: 53mm (2.09 inches) Multi-Touch Configurable single finger and multi-finger gestures Camera Features Specification Type CMOS Sensor Still Resolution... -
Page 36: Ac Adpter
Height 18.45 mm (0.73inches) Width 71.30 mm (2.81inches) Weight 18.45 mm (0.73inches") Voltage 400.00 g (0.88 lb) Life span • 300 discharge/charge cycles • 1000 discharge/charge cycles (LCL) Temperature range: Operating • Charge: 0°C to 50°C (32°F to 158°F) • Discharge: 0°C to 70°C (32°F to 122°F) Non-Operating -20°C to 65°C (4°F to 149°F) -
Page 37: Physical Dimension
• HID iClass • FIPS201 • NXP Desfire Physical dimension Feature Specification Weight (pounds/ 7.5 lbs (3.40 kgs) kilograms) Dimensions Height (inches/mm) Front (non-touch) 1.13 inches ( 28.7mm) Rear (non-touch) 1.39 inches (35.3mm) Width (inches/mm) 16.41 inches (416.7mm) Depth (inches/mm) 11.07 inches (281.2 mm) Environmental Feature... -
Page 38: System Setup
Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system. -
Page 39: Navigation Keys
Navigation keys NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the system. Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. -
Page 40: System Configuration Screen Options
Option Description • CD/DVD/CD-RW Drive • Onboard NIC • UEFI (selected by default) Advanced Boot This option allows you the legacy option ROMs to load. By default, the Enable Legacy Option ROMs is enabled. Options • Enable Attempt Legacy Boot UEFI boot path •... - Page 41 If USB port is disabled, the OS cannot see any device attached to this port. The options are: • Enable Boot support (by default enable) • Enable Thunderbolt ports (by default enable) • Always Allow dell docks • Enable external USB ports Others: • Enable Thubderbolt Boot Support •...
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Page 42: Video Screen Options
Option Description Keyboard Backlight The Keyboard Backlight with AC option does not affect the main keyboard illumination feature. Keyboard with AC Illumination will continue to support the various illumination levels. This field has an effect when the backlight is enabled (selected by default). Keyboard Backlight The Keyboard Backlight Time-out dims out with AC option. -
Page 43: Security Screen Options
Option Description Switchable • Enable Switchable Graphics (selected by default) Graphics • Enable Dock Display Port(selected by default) • Graphics Spec Mode NOTE: The video setting will be visible only when a video card is installed into the system. Security screen options Option Description Admin Password... -
Page 44: Secure Boot Screen Options
Option Description Default setting: Allow Non-Admin Password Changes is selected. Non-Admin Setup Allows you to determine whether changes to the setup options are allowed when an Administrator Password is set. Changes If disabled the setup options are locked by the admin password. •... -
Page 45: Intel Software Guard Extensions Screen Options
Option Description • PK—enabled by default • • • If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are: • Save to File—Saves the key to a user-selected file • Replace from File—Replaces the current key with a key from a user-selected file •... -
Page 46: Power Management Screen Options
This feature is only functional when the AC power adapter is connected. If the AC power adapter is removed during Standby, the system setup removes power from all the USB ports to conserve battery power. • Enable USB Wake Support • Wake on Dell USB-C dock System setup... -
Page 47: Post Behavior Screen Options
Configuration • Standard — Fully charges your battery at a standard rate. • ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. • Primarily AC use •... -
Page 48: Manageability Screen Options
Option Description • Fn Key Only: This option is enabled by default. • By Numlock NOTE: When setup is running, this option has no effect. Setup works in Fn Key Only mode. Mouse/Touchpad Allows you to define how the system handles mouse and touch pad input. The options are: •... -
Page 49: Virtualization Support Screen Options
Option Description • Continue on warnings and errors Virtualization support screen options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. Enable Intel Virtualization Technology (default). VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel®... -
Page 50: System Log Screen Options
It is recommended to update your BIOS (System Setup), on replacing the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power outlet Restart the computer. Go to Dell.com/support. Enter the Service Tag or Express Service Code and click Submit. NOTE:... -
Page 51: System And Setup Password
System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide a basic level of security for the data on your computer. - Page 52 Press Esc and a message prompts you to save the changes. Press Y to save the changes and exit from System Setup. The computer reboots. System setup...
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Page 53: Troubleshooting
Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. The Enhanced Pre-boot System Assessment window is displayed, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices. -
Page 54: Battery Status Lights
Real Time Clock (RTC) reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from select No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power off state only if it is connected to AC power. - Page 55 • Service Tag • Asset Tag • Ownership Tag • Admin Password • System Password • HDD Password • Key Databases • System Logs The following items may or may not reset based on your custom BIOS setting selections: • The Boot List •...
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Page 56: Contacting Dell
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.