Aastra 6751i RP Administrator's Manual
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- User manual (100 pages) ,
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- Administrator's manual (80 pages)
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Summary of Contents for Aastra 6751i RP
- Page 1 AastraLink RP Solution Administrator Guide 41-001256-00 Rev 02 6751i RP 6753i RP 6757i CT RP CT Cordless...
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Page 3: Software License Agreement
Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. -
Page 5: Table Of Contents
Base Unit Storage FAQs ..............................37 Backing up and Restoring Base Unit Configuration ....................38 Event Logs on the Base Unit ............................39 Setting Options via the Aastra Web UI..........................41 Finding Your Phone’s IP Address ..........................41 Using the Aastra Web UI ..............................41 Upgrading the AastraLink RP Solution........................... - Page 6 Table of Contents Microsoft Utilities ................................51 Troubleshooting Solutions ............................... 53 General Troubleshooting ...............................53 Auto-Discovery Troubleshooting ..........................54 Limited Warranty ................................57...
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Page 7: Introduction
The AastraLink RP Solution Quick Start Guide – provides basic information on setting up and configuring the AastraLink RP Solution. The Aastra 6751i RP, 6753i RP and 6757i CT RP Phone Installation Guides - contain detailed instructions on setting up the Aastra RP phones you can use with theAastraLink RP Solution. -
Page 8: System Overview
System Overview The AastraLink RP Solution offers ground-breaking voice recognition software powered by Microsoft alongside the quality business phone features you have come to expect from Aastra IP phones. Summary of System Features AastraLink RP Solution Feature Response Phone- Point... - Page 9 The Aastralink RP Solution requires that all components be connected to the same local area network (LAN). This includes the AastraLink 500 Base Unit, the AastraLink 540 Gateway, all Aastra RP phones, the system administrator’s PC, and phone users’ PCs (for the Assistant software).
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Page 10: System Installation
The AastraLink RP 540 Gateway must be connected to power and to the LAN, and must be turned on for auto-discovery to succeed. RP Phones Any combination of Aastra phone models 6751i RP, 6753i RP and 6757i CT RP works with the AastraLink RP Solution. 4 AastraLink RP System Administrator Guide... - Page 11 Each phone should be installed following the instructions given in the phone installation guide for the correct model. The Aastra RP phones can be set up and connected to the LAN initially, or can be connected when prompted by the Response Point Administrator software.
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Page 12: Response Point Administrator
Response Point Administrator The Microsoft Response Point Administrator software connects the components of your AastraLink RP Solution, and allows you to configure phones and users individually. Administrator should be installed on one computer connected to your LAN, for use by the system administrator. Installing Administrator The Microsoft Response Point Administrator software will auto-detect the system components you have already powered up and connected to the LAN. - Page 13 3 Choose your base unit. If more than one is shown, check the MAC address on the bottom sticker on your base unit. The first time you connect, a security screen appears. Aastra 4 Confirm that the correct MAC address for your base unit is displayed, and click Yes to continue. A security warning screen appears.
- Page 14 Note: In some cases the security certificate will not match the previously downloaded certificate when you connect to the base unit. This will occur if the base unit has been serviced or the base unit software upgraded. 8 AastraLink RP System Administrator Guide...
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Page 15: Response Point Assistant
Response Point Assistant The Microsoft Response Point Assistant software is installed on each phone user’s computer. When you check the boxes to install Administrator and all other Response Point components on page 6, Assistant is also installed on your computer. This allows you to access your own personal phone account, as a phone user. - Page 16 You can now change your personal phone settings by clicking Settings. See the AastraLink IP phone Users Guide for more information. 10 AastraLink RP System Administrator Guide...
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Page 17: Using Administrator
Using Administrator The Microsoft Response Point Administrator software is designed to be used by the local system administrator to configure the AastraLink RP Solution. To install the Administrator, use the software and documentation CD which came with the AastraLink RP 500 Base Unit. To uninstall the Administrator, use the add/remove programs option in the Windows control panel. -
Page 18: Recording User Names
4 If you chose the user type Group, Job Role, or Location, type the applicable name in the Name box, and type any other names in the Alternate name 1 and Alternate name 2 boxes. 5 Click OK in the User Properties dialog box. Recording User Names The name you have assigned to a user will be added to the directory, and will be the name callers hear when they ask the Automated Receptionist to speak to a user. - Page 19 3 Click the name of the user that you want to edit, and then click OK. 4 Click the Identification tab, if it is not displayed. 5 Click the Record Name... button. The Specify Spoken Name dialog appears. 6 Type the name callers will hear in the Words to say box. 7 Click Play to ensure recording quality.
- Page 20 7 Select the user to call for recording, and click record. The phone you select rings, and a message instructing you to say the name after the beep plays. Once you hear a beep, clearly say the user name, then click Stop on your computer. Note: Hanging up will also stop the recording, but you will hear the sound of the phone hanging up at the end of your recording.
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Page 21: Editing Users
Editing Users You edit a Response Point user at any time in the User Properties dialog box. You can also change settings such as enabling voicemail or setting initial call forwarding rules. Note: Call forwarding rules can be changed by the phone user in the Assistant program. To edit a Response Point user using Administrator, do the following. - Page 22 1 Click the Phone System button. 2 In the Tasks pane, under Phones, click Add Phone, which displays the Configure Phone Wizard. 3 Confirm that the phone is connected and plugged in, select the check box at the bottom of the Have you connected your phone page, and click Next.
- Page 23 9 Click Finish. 10 When the configuration process is complete, click Close. The phone you have added will display the following screens (shown for models 6751i RP and 6753i RP) Aastra 6753i RP Aastra 6751i RP...
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Page 24: Adding Multiple Line Phones
Done The user you have assigned to the phone will then appear, along with the extension number you selected. John Burns Sat Jun 8 2:55p To change any of the information displayed on the phone screen, see Editing a Phone on page 22. Adding Multiple Line Phones Multiple line phones allow you to assign different users to different lines. - Page 25 1 From within the Administrator software, click the Phone System button. Note: For more information on the Web UI interface, see Using the Aastra Web UI on page 41. 2 In the Tasks pane, under Phones, click Edit Phone. The the Select the phone you want to edit list opens.
- Page 26 3 Click the phone that you want to edit, and then click OK. The Confirm the identity of the phone dialog opens. 4 Click Advanced... to open the Aastra Web UI in your web browser. 5 At the prompt, enter your username and password and click Note: For an administrator, the default username is “admin”...
- Page 27 Administrator software. Note: Model 6753i CT RP allows up to 6 lines in total, 2 on the keypad and 4 on the programmable keys set through the Aastra Web UI. 3 Click Save Settings to save the line assignment.
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Page 28: Editing A Phone
Editing a Phone You can change who is assigned to a phone, the phone owner, and the phone name by editing a phone in Administrator. To edit a phone using the Administrator software, do the following. 1 Click the Phone System button. 2 In the Tasks pane, under Phones, click Edit Phone. - Page 29 3 Click the phone that you want to remove, and then click OK. A warning appears, allowing you to change your mind. 4 Confirm that you want to remove the phone by clicking Yes in the message box. AastraLink RP System Administrator Guide 23...
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Page 30: Voice Services
Voice Services You can use traditional phone service with Response Point for inbound and outbound calls, using hard-wired analog lines to connect your business to the worldwide phone system. You can also use VoIP internet phone services with Response Point. Adding Gateways (Analog Phone Services) To set up a hard-wired phone service, you need an AastraLink RP 540 Gateway which translates the analog signal coming from the landline phone line to the AastraLink RP Solution. - Page 31 4 Click Next, and select the phone line adapter (AastraLink RP 540 Gateway) you are adding to the network. 5 Click Next, and select the properties of the analog service lines connected to the AastraLink RP 540 Gateway. Enter a description for each line, such as the local phone number and area code.
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Page 32: Adding Voip Phone Services
Adding VoIP Phone Services To set up a VoIP internet service, you can enter your account information directly into the Response Point Administrator software. If you have VoIP service which comes with hardware, the digital VoIP signal is likely being changed to an analog signal by the hardware. - Page 33 3 A confirmation window opens. Ensure you have selected the voice service you want to remove, and click Yes. Note: Once you remove a voice service you cannot undo your action, and the settings for the removed service are not saved. 4 A message confirming removel of the voice service displays.
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Page 34: Advanced Administrator Options
Advanced Administrator Options Once you have added phones and users to your system, there are a variety of options you can change if you choose to, such as the system date and time, and the email server to use for sending voicemail attachments. Setting the Date and Time You can change the date and time of the base unit clock, which appears on the Base Unit page. -
Page 35: Configuring The Email Server
Note: The time on all system components, such as phones, will take a few minutes to change. Configuring the Email Server Configuring an e-mail server allows you to set up voicemail so that voice messages can be sent as attachments via e-mail. The email address you specify will appear as the sender for all voicemail message attachments sent by Response Point. - Page 36 A custom feed plays on a continuous cycle, without a definite beginning or ending. When you park a call, the caller will hear the audio file from where it's currently playing, not from where the audio file begins. Therefore, callers waiting in park hear the same thing at the same time.
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Page 37: Setting Voicemail Options
Setting Voicemail Options You can specify a number of settings to control how employees initially receive voicemail messages, including whether they'll listen to messages on their phones or receive them as attachments to e-mail (or both), as well as how callers will be greeted. -
Page 38: Using Advanced Automated Receptionist Features
4 Click Assign an operator, and then select the person who will perform this role. 5 Click OK. Using Advanced Automated Receptionist Features Once you have selected the Automated Receptionist plan, there are a variety of options to configure, such as the greeting and prompts used, and whether your directory should be made available to outside callers. -
Page 39: Using A Receptionist Or Operator
4 Click Configure, and decide whether you want to use the system-provided greeting, record a custom greeting, or upload a sound file with the greeting that you want. 5 When you're finished specifying the greeting, click OK. 6 Click Configure to record the Please say the name of the person or group prompt, which is required so that Response Point can detect the answers from callers. - Page 40 Even when using the Automated Receptionist plan, it is important to choose an operator. The operator is the person calls will be forwarded to when callers want to speak to a person, or when Response Point has trouble understanding a request. Using the Receptionist Plan The Receptionist Plan is useful for your office if you want a person to answer calls and transfer them accordingly.
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Page 41: Simultaneous Ringing/Ringing Groups
5 Click OK. Note: You may want to set up call forwarding for the user that you specify as the operator to handle situations when this person cannot answer the phone. Simultaneous Ringing/Ringing Groups The Multiple Phones Ring Plan is a manually configured plan, that allows many or all phones to ring when there is an incoming call. -
Page 42: Call History
Call History A call history log records useful information about your business. Use the data to analyze business patterns, trends, and expenses. After you select the categories to evaluate, Administrator displays the results in the Call information table. You can filter and sort using different criteria as many times as you want. For example, view the VoIP call activity of an employee for the month of May. -
Page 43: Voicemail Storage
Voicemail Storage You can review how much total space on the base unit is being used for voicemail files and how much is still available. You can also see how much space is used for voicemail files by each specific user. When the base unit nears storage capacity, you need to ask users to delete some or all of their voice messages or contacts. -
Page 44: Backing Up And Restoring Base Unit Configuration
This warning appears in both Administrator and Assistant, and the questions answered here may help explain any concerns you have about the security of information on your base unit. What information is stored in the base unit, and for how long? Voice messages that you retrieve by phone are stored on the base unit for up to 30 days from the time a caller leaves you a voice message--not from the time you save a voice message. -
Page 45: Event Logs On The Base Unit
1 Click the Base Unit button. 2 In the Tasks pane, under Backup, click Create Backup. 3 Enter information in the Create Backup dialog box, and click OK. Restoring a Backup If required, you can restore your phone system from a backup of the base unit. Messages, contacts, and other settings that have been made since the backup will be lost when you restore from the backup. - Page 46 2 In the Tasks pane, under Status, click View Event Log. 3 Review the event summary and list of events. 4 Filter the events, as needed, using options in the Show list. 5 Click Base Unit Performance for more information about the base unit. Note: To see more details about an event, double-click the row in which it appears.
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Page 47: Setting Options Via The Aastra Web Ui
The Aastra Web UI is used to set some advanced features such as emergency dialing plans (all models) and programmable keys (models 6753i RP and 6757i CT RP). Using the Aastra Web UI you can also add lines, upgrade the phone firmware, restart the phone, or reset the phone to its factory default settings. - Page 48 3 Click the phone that you want to edit, and then click OK. The Confirm the identity of the phone dialog opens. 4 Click Advanced... to open the Aastra Web UI in your web browser. The password window opens. 5 At the prompt, enter your username and password and click Note: For an administrator, the default username is “admin”...
- Page 49 The Network Status window displays for the IP phone you are accessing. 6 You can logout of the Aastra Web UI at any time by clicking Log Off. The following categories display in the side menu of the Aastra Web UI when logged in as an Administrator: Status, Operation, Basic Settings.
- Page 50 See the AastraLink RP Phone User Guide for more details. Action URI - Supports an advanced XML interface for end-user customization. Download Aastra's "XML Development" Guide from www.aastratelecom.com for further information. Configuration Server - Allows you to choose a configuration server for phone firmware updates.
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Page 51: Upgrading The Aastralink Rp Solution
Assistant, Administrator, and the AastraLink RP 500 Base Unit must be running compatible software versions for your AastraLink RP Solution to function as a system. The AastraLink IP phones can be upgraded independently, using the Aastra Web UI menu to send out a firmware update. Base Unit and Software Upgrades The upgrade process involves three main components of Response Point: the base unit, Administrator, and Assistant. - Page 52 3 Click Browse to find the upgrade package on your computer. A table displays detailed information about the upgrade package you selected including the new version number, the release date of the package, and the number of your devices that apply to this upgrade package. 4 Click Upgrade all devices to which this package applies, and click Next.
- Page 53 To activate a manual firmware download, you need to use a TFTP server, and need the updated firmware file for your model of Aastra RP Phone. Note: This procedure allows you to download the <phone model.st> file from a TFTP server even if your phone is configured to use HTTP or FTP.
- Page 54 To upgrade the firmware on a phone, do the following. 1 Connect to the Aastra Web UI as an administrator following Using the Aastra Web UI on page 41. Note: For an administrator, the default username is “admin” and the password field is "22222". Only an administrator can upgrade the firmware on a phone.
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Page 55: Resetting Your Aastralink Rp Solution
500 Base Unit, such as recorded messages and account information. Factory Defaulting Aastra RP Phones The AastraLink RP phones can be reset to the factory defaults from the phone interface or the Aastra WebUI. In both cases you need the Administrator password to reset a phone. - Page 56 2 Click Reset on the left menu of the Aastra Web UI. The Reset window opens in the Aastra Web UI. 3 If you would like to remove the local configuration settings click Remove. If you would like to restore all factory default settings click Restore.
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Page 57: Microsoft Utilities
4 Select Factory Default and press the 4 key. 5 Press # to confirm and reset the phone to the factory default settings. Microsoft Utilities Response Point has three utilities to help you perform the following tasks: • Resetting the password of the base unit. •... - Page 58 2 Plug the USB drive into the base unit. The deletion process will begin immediately. 3 Remove the USB drive after the activity light stops blinking. It may take several minutes (sometimes 30 minutes or more) for all of the private information to be erased. The precise time required depends on the amount of information to be erased.
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Page 59: Troubleshooting Solutions
Troubleshooting Solutions General Troubleshooting Why can’t I see ’Waiting Assignment’ on my new phone? You may need to restart your phone. Try unplugging the phone, and then plugging it back in. If the phone still doesn’t display ’Waiting Assignment’, reset the phone to the factory default settings. For more information, see Resetting with the Phone UI on page 50. -
Page 60: Auto-Discovery Troubleshooting
If this message does not eventually disappear from the event log, the phone may not have been properly connected to the base unit. Using Administrator, remove the phone from the phone system, re-add the phone, and then check the event log again to see if the message is gone. - Page 61 • The phone lines may be plugged into the wrong ports. For example, if you configured ports 1 and 2 but plugged the phone cables into ports 3 and 4. • Response Point may be experiencing connectivity problems. To test receiving calls, set up the Automated Receptionist Plan, and then call the number.
- Page 62 56 AastraLink RP System Administrator Guide...
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Page 63: Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. - Page 65 Index Aastra Web UI base unit basic settings 43, 44 backups 38 operation parameters 43 event logs 39 phone status 43 upgrading 45 what is stored 37 about this guide 1 base unit installation 4 adding lines 18 base unit storage...
- Page 66 Index operator 34 phone requirements 1 upgrading 45 phone features upgrading 47 phone installation 4 programmable line keys 18 programmable softkeys, lines 18 receptionist 33 bypassing 33 removing voice services 26 ringing groups 35 simultaneous ringing 35 system features 2 limitations 3 overview 2 requirements...
- Page 68 If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our Web site at www.aastra.com, or call 1-800-574-1611 for technical assistance. Microsoft® Response Point™ is a trademark of Microsoft Corporation. © Aastra Telecom Inc. 2008 41-001256-00 Rev 02...