Locating Warranty Information - HP StoreOnce 2700 Installation And Configuration Manual

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Installation and configuration manual (130 pages)

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Figure 25 Example component serial number (not to be used)

The warranty serial tag is on a separate label, which may have a number of different layouts.

The key thing is that the Product number is in a 6-character format, that matches one of the

StoreOnce product names described in the next sections.

The following examples are taken from HP StoreOnce 4700 and 4900 Backup systems.

Table 8 Example StoreOnce warranty labels (to be used)

HP StoreOnce 4700

HP StoreOnce 4900

Go back to the HP StoreOnce Management GUI, click Modify and enter this warranty serial

number into the Entitlement page under Warranty serial number. Also enter the Product Number

in Warranty Product Number.

Select Status to confirm that everything has been configured. There should not be an X against

any field on the screen.

NOTE:

Click Send Test Event on the Remote Support page.

Call HP support and ask to verify a remote support event has been received.

The HP Support person will check on the database portal that the event has been received

and will also verify that warranty/serial/part numbers are valid and under warranty (or have

valid care packs).

This completes Remote Support verification.